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The staff were very helpful and really did everything they could to help us with a small noise issue. Area is central but like being in Leicester Square
Very convenient for shopping and eating but not quite old town of Madrid so that’s important to note
Tacos very local, rooftop bar was amazing. Pretty hotel but not amazing rooms for sharing with friends- better for couples I think
Really enjoyed our stay
The rooftop bar was great. Room was very clean and comfortable, location is perfect for the city as everything is walkable. Great breakfast served until 12. Ideal hotel for a city break, couldnt fault it.
Excellent hotel. Close to majority of main attractions in Madrid. You can walk to most places, but is also close to metro stations and bus stops.
Hotel staff is very friendly. Hotel is clean and has all the necesary amenities. For me the only thing missing was a gym, but it seems this is normal in Europe hotels.
The location was great as you can walk to a number of major attractions in the city. Lots of shopping and restaurants nearby. The room was as pictured and the rooftop bar was a nice place to have a drink.
Thank you for sharing your feedback!We're glad to hear that you appreciated our hotel's central location in the heart of the city center. Being situated in such a prime location allows our guests easy access to various attractions, dining options, and entertainment venues, enhancing their overall experience during their stay.If you have any additional comments or if there's anything else we can assist you with, please feel free to let us know. We're here to ensure you have a wonderful stay with us!
Thank you for your kind words! We're thrilled to hear that you enjoyed your stay at our boutique hotel in the heart of Madrid. We strive to provide a memorable experience for our guests, and we're glad to hear that we succeeded with you. We look forward to welcoming you back again soon!"
6/10 Okay
Ramzy
17 Mar 2024
Disliked: Amenities
no value for money for what it offers. Many better options nearby. I was mislead by the high score reviews
Hotel has been super clean, service excellent and location was great. Metro on doorstep and city centre behind corner.
Roman
Stayed 3 nights in Mar 2024
Response from Macarena's Team ;) on 24 Mar 2024
Dear Roman, We greatly appreciate your positive feedback! It's fantastic to hear that you found our hotel super clean, our service excellent, and our location convenient with the metro right at our doorstep and the city center just around the corner. We strive to provide a comfortable and enjoyable experience for all our guests, and we're delighted that we could meet your expectations. Thank you for choosing us, and we hope to have the pleasure of welcoming you back again soon!
This property is close to everything. Its on Grand Via. Roof top view is awesome!
Cindy
Stayed 3 nights in Mar 2024
Response from Macarena's Team ;) on 24 Mar 2024
Dear Cindy,Thank you for sharing your experience! We're thrilled to hear that you found our property conveniently located on Grand Via and enjoyed the awesome rooftop view. We strive to provide our guests with memorable experiences, and we're delighted that you had a great time. We hope to welcome you back for another enjoyable stay soon!
Dear Lee, We're glad to hear that you enjoyed our great location! Thank you for your feedback. We hope you had a wonderful stay and that we'll have the pleasure of welcoming you back in the future.
Hello Rebecca, We're thrilled to hear that you found our staff helpful and friendly! Providing excellent service is our top priority, and we're delighted that we could make your stay enjoyable. Thank you for your kind words, and we hope to welcome you back again soon!
This hotel is amazing, decor, location, amazing rooftop loved it
Yumi
Stayed 1 night in Feb 2024
Response from Team Macarena :) on 31 Mar 2024
Dear Yumi,Thank you so much for your wonderful review! We're thrilled to hear that you found our hotel amazing, from the decor to our prime location. We're delighted that you enjoyed our amazing rooftop as well. Your kind words mean a lot to us, and we can't wait to welcome you back for another amazing experience!Warm regards,
Response from Equipo de Macarena :) on 26 Feb 2024
¡Hola Tania!¡Nos alegra mucho saber que todo estuvo excelente durante tu estancia! Agradecemos tus amables palabras y esperamos tenerte de vuelta pronto!!.
Thank you for your feedback! We're glad to hear that you found your experience satisfactory. If you have any suggestions for how we can improve or if there's anything else we can assist you with, please feel free to let us know. We hope to have the opportunity to welcome you back again in the future!
Excellent hotel - convenient , central to everything, helpful staff, good breakfast.
Thoroughly recommend!!
Tom
Stayed 3 nights in Jan 2024
Response from Macarena´s Team :) on 21 Feb 2024
Thank you for your wonderful review! We're thrilled to hear that you had an excellent experience at our hotel. It's fantastic to know that our convenient location, helpful staff, and delicious breakfast contributed to your enjoyable stay. Your recommendation means a lot to us, and we hope to have the pleasure of welcoming you back again soon!
Laraissa,Muchas gracias por compartir su experiencia con el resto de viajeros. nos alegra que disfrutara de su estancia con nosotros, proporcionar un descanso de calidad es fundamental para nosotros. Vuelva Pronto ! Reciba un cordial saludo Equipo Macarena
Elvira at reception, the door staff and terrace staff were all very friendly and helpful. It’s perfectly located and the rooms are clean and very unique in design and colour.
AARON
Stayed 4 nights in Jan 2024
Response from Macarena´s Team :) on 21 Feb 2024
Thank you very much for your kind words! We're delighted to hear that Elvira and our team at the reception, door staff, and terrace provided you with excellent service. We're also glad that you enjoyed our hotel's prime location and the clean, uniquely designed rooms. Your satisfaction is our top priority, and we look forward to welcoming you back for another memorable stay!
Another exceptional experience with Room mate hotels round Europe ! This time was the Macarena Gran Via, superb location, excellent staff as usual ( particularly reception team) & nice buffet breakfast .. I really love this chain and will continue book them as and when traveling 👍👍
Amr
Stayed 5 nights in Jan 2024
Response from Macarena's Team ;) on 24 Mar 2024
Dear Amr, Thank you so much for sharing your wonderful experience at Room Mate Macarena Gran Via! We're thrilled to hear that you enjoyed the super location, excellent staff, and delicious buffet breakfast. Your continued loyalty means the world to us, and we can't wait to welcome you back on your future travels. Safe travels and see you soon!
Dear Ana,Thank you for taking the time to share your feedback! We're delighted to hear that you found our hotel very clean, and we appreciate your acknowledgment of our excellent location. We hope to have the pleasure of welcoming you back on your next visit.Best regards,
Very convenient place with great location at Gran Vía. Staff is very helpful
Luis
Stayed 3 nights in Dec 2023
Response from The Macarena Team :) on 21 Jan 2024
Dear Luis,Thank you so much for your kind words! We're thrilled to hear that you found our location at Gran Vía very convenient. It's especially heartening to know that our staff was incredibly helpful during your stay. Their dedication is a crucial part of our hospitality, and we truly appreciate your recognition. We look forward to welcoming you back and providing another exceptional experience.Warm regards,
Absolutely gorgeous hotel with a very helpful staff!
Dodi Annette
Stayed 1 night in Dec 2023
Response from Macarena Team :) on 21 Jan 2024
Dear Dodi Annette,Thank you so much for your kind words! We're thrilled to hear that you found our hotel absolutely gorgeous, and we appreciate your compliments on our helpful staff. It's wonderful to know that you had a positive experience. If there's anything specific you loved or if you have any suggestions, please feel free to share. We look forward to the pleasure of welcoming you back.Best regards,
Nuestra estadía en Room Mate Macarena fue excelente. El hotel está céntrico. Las facilidades muy limpias y el personal muy amable. Cuando regrese a Madrid, definitivamente me volvería a hospedar (pero optaría por una habitación con balcón para que haya más claridad dentro del cuarto).
Zuheily
Response from Equipo Macarena :) on 22 Dec 2023
Estimada Zuheily,¡Gracias por compartir tu experiencia positiva en Room Mate Macarena! Nos alegra saber que tu estadía fue excelente y que disfrutaste de nuestra céntrica ubicación, instalaciones muy limpias y un personal amable.Si hay algo más en lo que podamos ayudarte o si tienes alguna preferencia específica para tu próxima visita, no dudes en informarnos. Esperamos verte pronto en Madrid.
Dear Andrew,Thank you for your kind words! We're delighted to hear that you enjoyed our great location and experienced the friendliness and helpfulness of our staff. We look forward to welcoming you back!Best regards,
Hotel and staff were great!
Location is perfect at The Gran Vía.
Guillermo
Stayed 2 nights in Dec 2023
Response from Macarena's Team ;) on 22 Dec 2023
Thank you so much for your wonderful feedback! We're thrilled to hear that you found our hotel and staff great, and that our location on The Gran Vía was perfect for you. We can't wait to welcome you back!
6/10 Okay
Barbara
Travelled with partner
9 Dec 2023
Liked: Property conditions & facilities
Modern and funky deco art.
Comfortable beds. Minimum bathroom amenities (shampoo soap etc). Nothing special about the hotel/property. Not worth the price. Probably wouldn't stay again.
Barbara
Stayed 1 night in Dec 2023
Response from Laura Castillo Front Desk Manager on 20 Dec 2023
Dear Barbara,Thank you for sharing your feedback on our modern decor and comfortable beds. We apologize for the minimal bathroom amenities. As mentioned in the room information, we offer an extensive range of amenities upon request. We appreciate your insights and will use them to enhance our offerings. Your comments are valuable, and we hope you might consider staying with us again in the future as we continually strive to improve our guest experience.
Modern boutique style room, very clean, well presented & spacious.
Malcolm
Stayed 4 nights in Nov 2023
Response from Macarena's Team ;) on 22 Dec 2023
Thank you for taking the time to share your positive feedback! We're thrilled to hear that you enjoyed our modern boutique-style room, finding it clean, well-presented, and spacious. Providing a comfortable and welcoming environment is our priority, and we're delighted to have met your expectations.We look forward to welcoming you back on your next visit.
Thank you for your kind words about our location! We're delighted to know that you found it great. If there's anything else you'd like to share or if you have any specific preferences for your next stay, please feel free to let us know. We look forward to hosting you again!