Front of property

Reviews of Roisa Hostal Boutique

3 out of 5
Roisa Hostal Boutique
Calle Serrano 236, Madrid, Madrid

Reviews

8.0

Very good

Rating 10 - Excellent. 56 out of 149 reviews" "
Rating 8 - Good. 55 out of 149 reviews" "
Rating 6 - Okay. 22 out of 149 reviews" "
Rating 4 - Poor. 5 out of 149 reviews" "
Rating 2 - Terrible. 11 out of 149 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Ahmed

Business traveller, Travelled with partner
It’s so small room with bed and they not really clean
Stayed 1 night in Mar 2024
Response from Cristhian I. Recepción Grupo Roisa. on 6 Apr 2024
Estimado Ahmed:Gracias por elegirnos y lamentamos ver que su experiencia no fue del todo satisfactoria, seguiremos trabajando para mejorar continuamente.

10/10 Excellent

Adamaris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like this place. It’s a bit far from a lot of things, but it’s safe and quiet
Stayed 2 nights in Feb 2024
Response from Cristhian I. Recepción Grupo Roisa. on 4 Mar 2024
Estimada Adamaris muchas gracias por su gentil valoración. Esperamos verle de nuevo en próximas visitas y le enviamos un saludo cordial de parte de todo el equipo.

6/10 Okay

Yonathan

Liked: Cleanliness, staff & service
When all works then this little property (only two floors in a much larger building) delivers what it needs: comfortable beds and a functional room that won’t win any accolades but will allow you to rest before visiting/working. Its location is not very central but I was visiting family and it was perfect. Tourist will take 15-20 min to get to the centre and are a 10 min away from the airport. Food options around for breakfast, lunch and dinner are excellent. The main issue is that walls are thin and if any of your neighbour is noisy you will hear everything. When I was there for a week I had trouble a couple of nights and a quick cal to the concierge solved the issue. But it is just a shame the walls were clearly not build with that in mind.
Stayed 9 nights in Jan 2024
Response from Cristhian I. Recepción Grupo Roisa. on 2 Feb 2024
Dear Yonathan:Thank you very much for your kind review, it was a pleasure for us to receive you and we are pleased to know that you were comfortable with us. We have taken note of your comment to make improvements in the rooms and we hope to have you back. We send you our best regards.

10/10 Excellent

Catalina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very well located. Close to the metro and bus. Close to downtown and close to the airport. They have rooms for 4 people which is very difficult to find in Europe. Clean and safe.
Response from Cristhian I. Recepción Grupo Roisa. on 2 Feb 2024
Dear Catalina:Thank you very much for choosing us and for your wonderful review, it fills us with satisfaction to know that we met your expectations and you enjoyed your stay. We hope to see you again soon and we send you a warm greeting from the whole team.

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing and clean
Stayed 2 nights in Nov 2023
Response from Grupo Roisa. on 6 Dec 2023
Hello Mohamed. Thank you very much for taking the time to write a review about our establishment. We are glad to know that you enjoyed your experience with us.Best regards. Gustavo Roque. Roisa Group Reception.

2/10 Terrible

James

Stayed 1 night in Nov 2023
Response from Cristhian I. Recepción Grupo Roisa. on 14 Nov 2023
Estimado James muchas gracias por elegirnos , para nosotros fue un placer recibirle, lamentamos que su experiencia no resultara del todo satisfactoria y nos gustaría saber a detalle que paso, para poder mejorar de cara a futuro. Un saludo cordial.

10/10 Excellent

Felipe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, far from the crowds of tourists and here you'll be able to experience the real Madrid as a local.
Stayed 1 night in Sep 2023
Response from Cristhian I. Recepción Grupo Roisa. on 5 Oct 2023
Thank you very much for your kind review. We look forward to seeing you again and send you a warm greeting from the whole team.

8/10 Good

Felipe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The area around the property is really nice, much modern, and not as busy as Sol and other more touristy areas. If you're traveling for a second or third time to Madrid and want to see something newer, this hotel is great.
Stayed 2 nights in Sep 2023
Response from Grupo Roisa. on 1 Oct 2023
Thank you very much for your kind review, it was a pleasure to receive you and we are pleased to know that your experience was satisfactory, we hope to see you again with us and we send you a cordial greeting from the entire team. Atte. Cristhian I. Reception.

8/10 Good

Reynaldo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, close to the Bernabeu (which is what we wanted) with many dinning options and close to the bus stops. The receptionist was nice enough to allow us to do an early check-in. My only feedback is the shower, way too small.
Stayed 1 night in Sep 2023
Response from Grupo Roisa. on 22 Sept 2023
Hello Reynaldo, thank you very much for sharing your experience with us. We are happy to know that you enjoyed your stay .The pleasure has been all ours. We hope to see you again on another occasion. Best regards, Gustavo Roque.Reception. Roisa Group.

6/10 Okay

Patricia

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I liked the good condition. I did not like the small room.
Stayed 5 nights in Jul 2023
Response from Roisa Hostal Boutique on 9 Aug 2023
Dear Patricia, thanks for coming to Roisa Hostel Boutique. We hope to see you again here. Regards

8/10 Good

Terrence

Travelled with family
Liked: Cleanliness, staff & service
The property needs some maintenance. Rooms are not sound proof. You can hear folks waking and talking in the halls and the adjacent room. Location is great, very convenient to Metro.
Stayed 1 night in May 2023
Response from Grupo Roisa. on 27 May 2023
Dear Terrance:Thank you very much for your kind review it was a pleasure to receive you, we are sorry to hear that your experience was not entirely satisfactory and this the corresponding department in charge of making the improvement in the rooms. Best regards. Cristhian I. Reception.

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was quiet and met our needs
Stayed 1 night in May 2023
Response from Grupo Roisa. on 11 May 2023
Dear Sheila:Thank you very much for your kind assessment, it was a pleasure for us to receive you.We hope to have her visit again in future occasions.A cordial greeting from our entire team.Atte. Cristhian I. Front Desk.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. We arrived early than expected, and they were very accommodating.
Stayed 1 night in Mar 2023
Response from Departamento de Recepción on 2 Apr 2023
Dear Julie :Thank you very much for your wonderful review, it was a pleasure for us to receive you, we are pleased to know that your experience was satisfactory and that our attention and services of the hostel were to your liking.We hope to see you again soon.Best regards.Cristhian I. Reception Roisa Group.

10/10 Excellent

Terrence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location for our needs. Clean and safe with friendly service. Couldn’t ask for anymore!
Stayed 1 night in Mar 2023
Response from Departamento de Recepción on 2 Apr 2023
Dear Terrence:Thank you very much for your wonderful review, it was a pleasure for us to receive you, we are pleased to know that your experience was satisfactory and that our attention and services of the hostel were to your liking.We hope to see you again soon.Best regards.Cristhian I. Reception Roisa Group.

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, cozy, clean, quiet. Walking distance from Santiago Bernabeu and bus stop right in front. The shower was tiny. Personnel was attentive
Stayed 2 nights in Jun 2022
Response from Cristhian illanes. Recepción grupo Roisa on 28 Jun 2022
Dear Manuel : Thank you very much for your wonderful review and for choosing us for your stay in Madrid, we are pleased to know that your experience was satisfactory and in response to your comment we will continue to work to continuously improve. We look forward to seeing you again on future visits.

8/10 Good

Fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, un lugar muy funcional, muy buen servicio y solo cambiaría las camas que no son nada cómodas.
Stayed 3 nights in May 2022
Response from Cristhian illanes. Recepción. on 12 Jun 2022
Estimado Fernando : Muchas gracias por elegirnos y por dedicarnos unos minutos para compartir su experiencia con nosotros. Fue un placer recibirle y nos llena de satisfacción saber que su estancia fue satisfactoria, tomaremos en cuenta su valoración para seguir mejorando continuamente. Un saludo cordial por parte de todo nuestro equipo.

2/10 Terrible

Ronald

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No limpia en habitación nada y escuché ruido muy mal
Stayed 3 nights in Oct 2021
Response from Cristhian illanes. Recepción. on 16 Nov 2021
Estimado Ronald: Muchas gracias por elegirnos para su estancia en Madrid, lamentamos ver que no disfrutó por completo debido a incidencias con la limpieza que ya hemos tomado acciones para que no sigan repitiéndose, esperando poder recibirle en futuras ocasiones para demostrarle que sí podemos estar a la altura de sus expectativas , reciba un saludo cordial de parte de todo el equipo en Roisa Hostal Boutique.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
simply the best!!
These guys went above and beyond the call of duty. Any information, any directions, any suggestions!! they were amazing!! I recommend to others!
Stayed 4 nights in Oct 2021
Response from Recepcion. on 27 Oct 2021
Thank you very much for your comment, it was a pleasure to receive you and assist you during your stay, we hope to see you again in future occasions, receive a greeting from the entire team that forms Roisa Hostal Boutique.

8/10 Good

Verified traveller

Stayed 1 night in Nov 2020
Response from Recepcion. on 8 Dec 2020
Muchisimias Gracias por su comentario, Reciba un cordial saludo de parte de todo nuestro equipo. Roisa Hostal Boutique.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled of cigarette smoke. The room was excessively hot. The air conditioning unit did not report the correct temperature. The room was not sound-proofed, and did not have effective double glazing (the road outside is very noisy). The single joined balcony along the entire first floor means the sliding glass door cannot be left open. The towels had traces of make-up on them. The staff were polite but utterly ineffective. Water to the shower in room 1 took over 5 minutes to heat up (this is a known problem apparently, but the staff did not have the courtesy to inform me until I complained about the lack of hot water). Beyond TV (all Spanish channels) and wifi, there are no other amenities in the rooms whatsoever. I cannot recommend this hotel, especially at the prices I was charged.
Stayed 2 nights in Dec 2019
Response from Roisa Hostel Boutique on 12 Dec 2019
Dear Madam. We have verified your dissatisfaction in reference to the stay in our establishment and we want to tell you that we are very sorry that you have that opinion about the conditions of the room in which you stayed. In reference to the outside noise you heard from your room, we inform you that our hotel is currently renovating the entire soundproofing system to prevent this problem. In addition the cleaning service of our hotel takes very seriously, as it should be, the regularization of our rooms so we have never had complaints about bed linen, towels, etc. For our clients, smoking is prohibited in the rooms and in case they do, the hotel has a regulation that will be enforced if necessary. Once again we apologize for any inconvenience you may have had.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Super unique location. On the airport metro line (colombia)
Stayed 4 nights in Nov 2019
Response from Hostal Boutique Roisa on 24 Nov 2019
Hello Thank you for choosing us, We are glad to know that your stay was satisfactory and if you have any questions or advice Do not hesitate to contact us.    Best regards the Roisa Hostal Boutique team.

6/10 Okay

Artit

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
A basic hotel with good price
We stayed in early October attending a conference at IFEMA. The room was basic, clean with odd layout e.g. toilet too close to the shower cabinet, huge wardrobe but limited space for 2 large suitcases. No refrigerator and only one small rubbish bin in the bathroom. The bed was comfortable. The wifi was not working well but ok at the lobby. The room temperature control was not working well either. The staff was professional but failed to inform us regarding a parcel sent to us from a friend. We had to go back to get the parcel days later. The area is very good. The bus just outside the hotel goes to central Madrid. There are a few groceries and many restaurants nearby. The underground train station is just a few minutes walk.
Stayed 6 nights in Oct 2019
Response from Hostal Boutique Roisa on 24 Nov 2019
Thank you for trusting us for your rest. We are glad that your stay has been a pleasurable one, we will take note with the details you indicate. Hopefully we will choose again next time, and that everything is to your liking. Best regards, the Roisa Hostal Boutique team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, very spacious room. Close to public transport to reach the city centre
Stayed 2 nights in Sep 2019
Response from Hostal Boutique Roisa on 14 Sept 2019
Hello, it is a pleasure and an obligation to make your stay comfortable. We try to improve and grow day by day to make you, our guest, more special. We hope you visit us again ... attentively

10/10 Excellent

Maria del Pilar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Dayle, Victoria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean. The staff were very friendly but couldn’t always assist us due to language barriers. The spartan rooms are fine but there could have been more hooks for clothes and towels. Poorly planned bathrooms.
Stayed 2 nights in May 2019
Response from Hostal Boutique Roisa on 27 May 2019
Hello, our establishment appreciates your comment and takes it into account to correct each problem and improve the stay of our customers. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2019
Response from Hostal Boutique Roisa on 7 Jun 2019
gracias

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Not bad. Good location
No room service system except cleaning. Nobody speaks english at all neither understands. Lift is complecated. Stayed 3 nights, room cleaner didnt change the bed covers or linen 2nd day. On 3rd day I had to request them to change. Room is big and clean otherwise, bathroom is very congested comparing to room.
Stayed 3 nights in Apr 2019
Response from Hostal Boutique Roisa on 7 Jun 2019
Thanks a lot for your comments ,your opinion is very important for us to get better each day. Best regards.

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019
Response from Hostal Boutique Roisa on 7 Jun 2019
gracias

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019

8/10 Good

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay in Madrid
Spacious rooms, nice hotel.
Stayed 1 night in Mar 2019

4/10 Poor

Ruthann

One night in Madrid
One night in Madrid before flying home. We choose this hotel due to they had an airport shuttle, they DO NOT. They will call a cab for you at 35 euros. The water heater ran in our room so bad they could not get it shut off. We changed rooms and after getting into bed the room next doors water heater ran all night. The bathroom was very difficult to get into as the sink and shower were about 8 inches apart and had to go thru there to get to the toilet. Will not recommend this hotel.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
There is a Front desk person in the night that is not friendly
Stayed 2 nights in Dec 2018

8/10 Good

George

Liked: Staff & service
Good cheap digs near Santiago Bernabéu Stadium
Needed digs close to the Santiago Bernabéu Stadium for the Stadium Tour & Match the following day. The location was ideal as it’s just a block away from the stadium (so ideal for walking) parked the car in Garaje Gayarre Car Park (which I would highly recommend) & walked around Madrid. The reception was very efficient & welcoming. Room was clean & can’t complain for the price. Would certainly stay again when in Madrid.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only stayed overnight ready for onward journey to Madrid airport but would definitely use again.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast, excellent service and very clean room.
Stayed 2 nights in Oct 2018

10/10 Excellent

Angus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hostel was clean and tidy. Really convenient for Metro to the conference centre and plenty of bars and restaurant choices locally.
Stayed 3 nights in Oct 2018

8/10 Good

Odd H, Bergen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent budget stay?
Our stay was for one night, in Madrid, with connection from South America to Norway. We wanted to visit Zara in Madrid, and Roisa was just a walk away, close to Stadion Bernabéu. Budget room, with Good space and cleanliness. Equipped with AC, but we didnt use it. Not very Good isolated between rooms, but it eas quited all night and we slept very well. As we checked out early next morning, I didnot checked for breakfast, however there are a lots of good restaurants around.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Hostel Boutique Roisa on 11 Dec 2018
Muchas gracias por su feedback. Esperamos verle de nuevo con nosotros.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Rooms in the front of the hostel was noisy - we had to request rooms in the back. Beds were comfy
Stayed 2 nights in Jan 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Nice but noisy
Wondows were not very modern and you could hear all the noise from the street
Stayed 2 nights in Oct 2017

2/10 Terrible

Xiaofeng

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
never stay again
-- very small room without any furniture -- very noise from the street and other room -- air-condition just over the head -- hair on the sheets
Stayed 3 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with friendly staff
Nice modern room and friendly staff. Great price.
Stayed 1 night in Sep 2017

8/10 Good

Miguel Ángel

Todo bien.
Stayed 1 night in Apr 2024
Response from Cristhian I. Recepción Grupo Roisa. on 11 Apr 2024
Estimado Miguel Angel:Muchas gracias por su gentil valoración, fue un placer recibirle y esperamos volver a verle por Madrid. Un saludo cordial.

8/10 Good

María

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Buen trato con los clientes
Stayed 2 nights in Feb 2024
Response from Cristhian I. Recepción Grupo Roisa. on 4 Mar 2024
Muchas gracias por su gentil valoración .Esperamos verle de nuevo con nosotros y le enviamos un saludo cordial de parte de todo el equipo.

8/10 Good

Yolanda

Business traveller
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Cristhian I. Recepción Grupo Roisa. on 2 Feb 2024
Estimada Yolanda:Muchas gracias por elegirnos y por su gentil valoración. Fue un placer recibirle y esperamos pueda visitarnos en próximas ocasiones.Un saludo cordial.

10/10 Excellent

Rie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pga faldstammen er det meget lydt på værelset når det regner, ellers er det et godt hotel, mega venligt personale, og en super lokation i forhold til offentlig transport
Stayed 4 nights in Nov 2023
Response from Grupo Roisa. on 6 Dec 2023
Hello Rie. Thank you for taking a few minutes to review our establishment and for highlighting the kindness of our staff. We hope to see you again on your next visit. Atte. Gustavo Roque. Reception Roisa.Groupo.

6/10 Okay

MASAKI

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very near to the underground station. Restaurants and supermarkets were around the hotel. Staffs were friendly. The room was a minimum equipped, but clean. What was unfortunate was sound insulation. Not recommended for anyone sensitive to sound.
Stayed 2 nights in Oct 2023
Response from Cristhian I. Recepción Grupo Roisa. on 10 Nov 2023
Thank you very much for your kind evaluation, it was a pleasure to receive you and we send you a warm greeting from all the team.

8/10 Good

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Recomendable. Personal muy amable
Stayed 2 nights in Oct 2023
Response from Cristhian I. Recepción Grupo Roisa. on 10 Nov 2023
Estimada Cristina:Muchas gracias por elegirnos y nos agrada saber que su experiencia resultó satisfactoria, le enviamos un saludo de parte de todo el equipo y esperamos tenerle de vuelta.

8/10 Good

Giorgio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Cristhian I. Recepción Grupo Roisa. on 20 Oct 2023
Muchas gracias por su valoración, esperamos verle de nuevo en próximas visitas. Un saludo de parte de todo el equipo.