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The staff is excellent. They anticipate and plan for your every need. Ivan and Carlos at the door were excellent. Elizabeth and Pricilla in the spa were great as well. So was the lady that did my pedicure. All of the staff from the door to the service in rooms and room dining, concierge and reception were excellent. I would definitely recommend you stay here. I loved every minute.
Breakfast and afternoon tea delicious.
Detail customer service
Maria
10/10 Excellent
Khalil
11 Jan 2024
Liked: Property conditions & facilities
We had a wonderful time in this hotel. Was the first time we stayed there in Madrid , I had stayed in other hotels that are five stars but this one is more like 10. Everyone was wonderful. Thank you for the attention, next time in Spain I will only stay there., no need to look anywhere else.
Hospitality was great, extremely helpful and gave us a lot of recommendations for area’s to visit and travel tips. Lovely place definitely recommend if your visiting Madrid.
Best Three Nights of Honeymoon, can't wait to retu
Spending the last three nights of our honeymoon at the Mandarin Oriental felt like the most brilliant decision we made as newlyweds. The staff was outrageously friendly and made sure that no detail was overlooked. We returned from our first night out to a bottle of champagne and white rose petals in the shape of a heart on our bed, alongside a printed photo from our wedding. Magical to say the least. After spending long mornings at the super nearby museums, we enjoyed unwinding in the spa area and relaxing by the pool. The piano player in the garden cafe was the perfect touch. We can't wait to visit again.
The building, the service, the decoration, the food, everything was perfect. Very very very nice Hotel. Became quickly my number one Hotel to stay in Madrid.
A grand old hotel has become truly modern and world class. Whilst they (housekeeping) had a couple of coordination issues, I would recommend the Ritz and look forward to coming back.
Enrique
10/10 Excellent
Mattias
27 Oct 2022
Mattias
Stayed 1 night in Oct 2022
10/10 Excellent
Mark
12 Oct 2022
Mark
Stayed 3 nights in Oct 2022
10/10 Excellent
James
28 Sept 2022
Liked: Cleanliness, staff & service
An elegant old world hotel, very well worth the stay.
Mandarin is a beautiful hotel. All the personnel were friendly, helpful amazing. The rooms were always clean. The views to the garden were breath taking. Food was delicious. I’ll definitely go back and I’d highly recommend it
The hotel is brand new and in excellent conditions! Service was impeccable as expected in Mandarin Oriental hotels. The location is not my favorite though. But the hotel is fantastic!
The ladies and gentlemen from MO were extremely accommodating. It’s my opinion the best Hotel in Madrid by far.
Congrats on the renovations and I hope to stay there again soon.
Stunning design amazing service the BEST in Madrid
The new renovated Mandarin Oriental Ritz is defiantly one of the chain's most beautiful properties in the world.
The rooms are spacious and well equipped, you feel the thinking behind every detail.
The service is great, they all do everything to make you feel special. We got a room upgrade for our anniversary.
The garden's restaurant is fabulous highly recommended.
The pool is beautiful designed and all is new and shiny.
Don't hesitate!
No cabe duda que la diferencia entre un hotel de lujo y uno excepcional es su gente. Este es el caso. Felicitaciones al equipo de MO Ritz Madrid, nos han hecho sentir en casa
El hotel es muy bueno, el personal amable pero los comedores es un desastre por el servicio de meseros , coordinadores, te llegan cosas que no pediste, tarde, me dejo un mal sabor ese servicio
La comida es buena y también la ambientacion