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Reviews of Hotel El Mirador Puerta del Sol

2 out of 5
Hotel El Mirador Puerta del Sol
Calle Montera 6, Madrid, Madrid

Reviews

8.4

Very good

Rating 10 - Excellent. 264 out of 628 reviews" "
Rating 8 - Good. 261 out of 628 reviews" "
Rating 6 - Okay. 66 out of 628 reviews" "
Rating 4 - Poor. 25 out of 628 reviews" "
Rating 2 - Terrible. 12 out of 628 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

chantal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Paula

Friendly staff, good price, clean, could update furniture and bedding
Stayed 1 night in Apr 2024

2/10 Terrible

Mr Raymond

Stayed 1 night in Jan 2024

10/10 Excellent

Dewey, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

José Gilberto

Stayed 1 night in Jan 2024

8/10 Good

Dewey, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is a really simple hotel that will give you what you need. Nothing special, but nothing less than the daily needs. Chances are you'll be out and about anyways. Convenient to the Sol Metro station and many restaurants around the area. I would stay here again.
Stayed 3 nights in Dec 2023

8/10 Good

JOANN, bayamon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cerca de todo y limpio. Camas cómodas. Solo un poco ruidoso si escoges la habitacion con balcón, Madrid no duerme, tenganlo en mente.

10/10 Excellent

Gerard, Glasgow

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only there for one night for football. Hotel was in a great location. 5 mins walk from Gran Via & 1 min from Sol. Would stay again if back for a one night stay in Madrid
Stayed 1 night in Nov 2023

10/10 Excellent

Jeff

Stayed 1 night in Oct 2023

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quiet location
Good-sized room, quiet because window opened on an air shaft. Central location off Sol.
Stayed 5 nights in Oct 2023

6/10 Okay

Albert

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is in the perfect location in the middle of everything in Madrid. The staff is also very helpful and friendly. The building itself is old and you can hear the noise from the wood floors when other guests walk in the hallways. The room we stayed in was really small with small beds which for me was not comfy but ok. I'm 5'8 160# but anyone bigger would have a very uncomfortable sleep. One thing they really need to do is to update the showers in the bathroom. They were the "portable", kit showers and you can hardly fit inside it's so small. But if you don't mind these things then it's a good hotel for the price.
Stayed 2 nights in Oct 2023

10/10 Excellent

Wilfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing workers
Stayed 3 nights in Oct 2023

8/10 Good

William

Stayed 3 nights in Oct 2023

8/10 Good

Mrs S

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Central hotel to Sol Metro station.
Great centrally located hotel in Madrid, close to Sol metro station. We had a wonderful 2 night stay here. We had two rooms booked. The only problem with the hotel is it is extremely noisy due to late night revellers and early morning street cleaners.
Stayed 2 nights in Oct 2023

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 3 nights in Sep 2023

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a no frills hotel in the heart of Puerta del Sol. It was clean and convenient but not luxurious if thsat is what u need, book elsewhere. All in all though for me it was a good experience.
Stayed 2 nights in Sep 2023

6/10 Okay

Leon Luis

Stayed 3 nights in Sep 2023

10/10 Excellent

hugo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto mucho la ubicación y el staff muy amable!! Gracias
Stayed 2 nights in Sep 2023

10/10 Excellent

Yanira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located right across the puerta del sol plaza, there’s many dining and shopping options. Very good location for walking and public transportation.
Stayed 2 nights in Sep 2023

8/10 Good

Maria-Paz

Liked: Staff & service
N
Stayed 1 night in Sep 2023

4/10 Poor

Irene

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Didier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Laurie-Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is perfect!! Close to Grand Via and to the metro . Extremely convenient
Stayed 2 nights in Jul 2023
Response from Thank you for the review on 24 Aug 2023
We appreciate your comment.We will be happy to receive you again next time.Thank you so much for having chosen our Hotel.

8/10 Good

MOHAMED, Beaverton

Travelled with family
Liked: Cleanliness, staff & service
Nice property, in a very good location in the middle of Madrid
Stayed 2 nights in Aug 2023
Response from Best regards. on 9 Aug 2023
We appreciate your comment.We will be happy to receive you again next time.Thank you so much for having chosen our Hotel.

10/10 Excellent

Laurie-Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super helpful and eager to help! The location is great !! 30 second walk to puerto del sol and 2 minute walk to Grand Via !!
Stayed 5 nights in Jul 2023
Response from Best regards. on 9 Aug 2023
We appreciate your comments.It is a pleasure for us to receive you again next time.

8/10 Good

Bilal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is located in a very conscientious central area of Madrid. All major sites are walkable. There are plenty of good restaurant options. Also it is transportation hub with metro. Rail and other services easily available. You can also find coupe of hip on hop off stops closer to this location. Overall property was nice with decent amenities . Would recommend hotel to add breakfast offering
Stayed 4 nights in Jul 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Near to metro station at Puerta del Sol - Rooms very confortable and clean -
Stayed 3 nights in Jul 2023

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I’d stay here again if I’m ever in Madrid!
Stayed 2 nights in May 2023

6/10 Okay

Rawan

Stayed 2 nights in May 2023
Response from Thank you for the review on 21 May 2023
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon. Best Regards.

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This spot is amazing and the staff very friendly and helpful. I really loved this place. It was bigger than expected.
Stayed 1 night in May 2023
Response from Thank you for the 5 star rating on 21 May 2023
Hi, We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone

10/10 Excellent

Ahmed Bashir

Stayed 3 nights in May 2023

8/10 Good

Mario Loreto

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Excellent location at Puerta del Sol (cero point of Madrid). The staff are very friendly. All of them will help you on all you need. The rooms are comfortable. There is a vending machine as an amenity.
Stayed 1 night in Apr 2023
Response from Thank you for the review on 21 May 2023
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone. Best Regards.

10/10 Excellent

Guadalupe Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 3 nights in Apr 2023
Response from Thank you for the 5 star rating on 21 May 2023
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone

4/10 Poor

Isaiah C.

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
The staff was very pleasant and attentive. The property itself was very disappointing and unkept. The location is great. He prepared for outside noise.
Stayed 1 night in Apr 2023
Response from Thank you for the review on 21 May 2023
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone

8/10 Good

Gianna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, cleaness and comfortable room.
Stayed 1 night in Apr 2023
Response from Thank you for the review on 21 May 2023
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon. Best Regards.

8/10 Good

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, centrally located. Extremely loud at night and outdated property. The staff was very friendly and helpful.
Response from Thank you for the review on 21 May 2023
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for price
The hotel staff was amazing and the location is perfect. Walking distance to bars and restaurants.
Stayed 2 nights in Apr 2023
Response from Thank you for the review on 21 May 2023
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone

10/10 Excellent

Martin

Stayed 1 night in Mar 2023

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

6/10 Okay

Brenda

Travelled with pets
Liked: Cleanliness, staff & service
Buena ubicación!
Stayed 2 nights in Feb 2023
Response from HOTEL on 10 Mar 2023
Muchas Gracias, un saludo

10/10 Excellent

Shevaun

Stayed 2 nights in Feb 2023
Response from HOTEL on 10 Mar 2023
Muchas Gracias

10/10 Excellent

Wilnelia

Liked: Cleanliness, staff & service, property conditions & facilities
We want to specially recognize the excellent service of Noro. We understood perfectly her Spanish.
Response from HOTEL on 15 Feb 2023
Hello, thank you very much for you review. Best regards

8/10 Good

Joel

Stayed 3 nights in Oct 2022

10/10 Excellent

Jaime, Houston

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and location is great
Stayed 7 nights in Oct 2022

10/10 Excellent

Anabel

Stayed 3 nights in Sep 2022

8/10 Good

JOSE, MEXICO CITY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

8/10 Good

Bashar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Kirsten

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located hotel. Clean, friendly, and comfortable place!
Stayed 1 night in Sep 2022

4/10 Poor

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great. However, starting at 3am, some guests played music so loud that I was shocked no staff was available to ask them to shut it down. It was unpleasant staying there after that incident
Stayed 1 night in Sep 2022
Response from HOTEL on 14 Sept 2022
Hello, thank you very much for review, however must tell that our reception service works 24 hours, somtimes they can not hear what happens in all of the rooms, so the clients must call reception and explain the problem they are having. Best regards

8/10 Good

Javier, New York

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A nice tourist class hotel in the heart of the fun area of Madrid.
Stayed 1 night in Jul 2022