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Reviews of AYZ Juan de Mena - Auto check-in property

2 out of 5
AYZ Juan de Mena - Auto check-in property
Calle Alfonso XI 11, Madrid

Reviews

7.0

Good

Rating 10 - Excellent. 35 out of 117 reviews" "
Rating 8 - Good. 39 out of 117 reviews" "
Rating 6 - Okay. 11 out of 117 reviews" "
Rating 4 - Poor. 12 out of 117 reviews" "
Rating 2 - Terrible. 20 out of 117 reviews" "

7.6/10

Cleanliness

6.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Bethward

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Check-in was easy because it was all done online beforehand. You must have access to data in order to unlock the main doors and rooms as there are no keypads or keys. Overall, the area was quiet and clean, within easy walking distance to the Prado museum and shopping.
Stayed 1 night in May 2024

10/10 Excellent

Belia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Apr 2024

8/10 Good

Paola

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location and comfortable room. The quadruple room is very spacious and convenient.
Stayed 2 nights in Feb 2024

4/10 Poor

francisco

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Health hazard
This is the only negative review I've given in my life. Nobody should be allowed to stay here. There was so much mold that it was literally hard to breathe. To go to the bathroom you had to hold your breath because you could not breathe that in. We were honestly afraid for our health. We asked to cancel immediately or for a refund and were not granted either so we had to sleep there. I'm only writing this review so that whoever reads this does not have to go through this experience, truly awful. Hotels.com was very helpful and tried to get us a refund but the property won't even answer. They should remove it from the platform.
Stayed 1 night in Jan 2024

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

SUNG

Travelled with partner
The email for entering was not sent, so I wased time and found another hotel. And They declined even refund. Never go to this hotel! This is so terrbible experience!!
Stayed 2 nights in Oct 2023

6/10 Okay

Ruben

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Habitaciónes en un sotano
Solo ubicación por lo demas falta buen servicio y las habitación estan en un sótano
Stayed 1 night in Oct 2023

2/10 Terrible

Alexander

Disliked: Cleanliness, property conditions & facilities
Poor experience, Dirty, Misrepresented photos
- Check-in process: very cumbersome. Not explained well. Slow. Confusing. I am very tech savvy, pro-self service; this is as bad as it can get. - Cleanliness: very dirty. Bed sheet were not changed from previous guest. Hair all over the bathroom, sheets, floor, towel. Towels also smelly. - Pictures on Hotels.com vs. reality: totally different. Dark room, poorly maintained. Much smaller than represented on pictures.
Stayed 1 night in Aug 2023

10/10 Excellent

Richard Orlando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Katerina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cosy room with walkable distance to the centre
Stayed 2 nights in Jul 2023

2/10 Terrible

Miha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smelly, filthy, uncomfortable stay
I don’t usually leave feedbacks, though this one i had to, for future users. Their door opening system was pretty cool and thats the only cool thing about this hotel. Bed was so uncomfortable that my back started to ache after 30 minutes of laying down. I tried to lay on the foot of the bed, or different side of the bed, but didn’t work. I ended up sleeping on the floor. Room smells like old dust. And the room it self was built half underground, that you can hear people walking by all night, like in the movie ‘Parasite’. And no Air conditioner in this hat city. Worst of all the hotel i stayed. Don’t be tricked by the pictures .
Stayed 1 night in Jun 2023

6/10 Okay

Cindy

Disliked: Cleanliness
Good location, quiet, no window
The location was great and the room was quiet. Not a window even though Pictures show a window. Basement unit with sewer smell. Mold in the bathroom.
Stayed 3 nights in Jun 2023

8/10 Good

Benjamin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

2/10 Terrible

jose

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm giving poor rate because I never find the hotel. I arrived around 12:30 am to the address indicated in the website I was surprised , no sign nothing that indicated the existence of this hotel. I asked to different police officers and none of them had idea about this hotel. I called a phone number on the website and they never responded. I have to walk with my wife around puerta del Sol to see where we could spend the night. Fortunately we found a hostal. I complained with Expedia and they processed a refund.
Stayed 4 nights in Apr 2023

2/10 Terrible

Elise

Disliked: Staff & service, amenities, property conditions & facilities
I was locked out of the building for two hours with two other customers with no way to get in. We called and were ignored
Stayed 1 night in Mar 2023

10/10 Excellent

Rubi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
For not having staff this place was spotless. It was in the heart of Madrid and it had very comfortable beds and everything smelled so clean
Stayed 1 night in Apr 2022

10/10 Excellent

Devante

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location, great stay.
Absolutely amazing location, right center city and down the road from the prado. Everything Madrid has to offer is walking distance. Super clean facility. I would’ve given them a higher score but there were some communication issues that went on. They never sent the check in instructions like the listing said they would, making me have to call them twice once I arrived. About an hour in the door locked and wouldn’t open, resulting in another long call. The place is half basement but has plenty of lights and is so modern and updated. Overall amazing for the price and will definitely stay again.
Stayed 1 night in Nov 2021

10/10 Excellent

Fatima

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a bit difficult to find if you don’t internet access, other than that is awesome. GREAT LOCATION, comfortable and clean.
Stayed 2 nights in Oct 2021

8/10 Good

Spooky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were comfy, the area where the place is located is amazing. U had almost everything u need except a fridge, and a balcony.
Stayed 3 nights in Oct 2021

10/10 Excellent

Gerard, North Bergen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great stay ,easy self check in and inmaculate rooms.
Stayed 1 night in Sep 2021

6/10 Okay

Verified traveller

Liked: Cleanliness
ideal for a one or two night stay and if you are
I won't call it a hotel this is just a place to spend a night maybe two if you're on a budget and you want to stay close to the city center. Finding the place is a bit of a challenge specially at night. However most importantly is reading very carefully the type of service and the instructions getting into the place this is a self-service check in all the way,... all in all this would be one of my last option is to stay the next time I'm in Madrid. Nothing against the place it just wasn't my cup of tea.
Stayed 1 night in Nov 2019
Response from A&Z Juan de Mena on 2 Dec 2019
Hi, thanks so much for your review, your words describe our concept, it is necesary to read the instructions before coming. Follow the instructions to get the place. We are in the Heart of Madrid, you can find all the touritics places of the city really near. Regards.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very cute and fun for a 1 night stay. Glad I got a room with AC. Wouldn’t definitely stay again.
Stayed 1 night in Jul 2019
Response from A&Z Juan de Mena on 19 Jul 2019
Thanks so much for your comments. It was a pleasure to host you

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness
Basic place but did the job. Communication beforehand was good. No staff there, so all key code entry, which is actually really good. Not so quiet so could hear outside street and people staying opposite.
Stayed 2 nights in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 1 night in Jan 2019

6/10 Okay

Luz

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Todo muy bien, pero el check in es súper complicado, los links que mandan para ingreso no siempre abren, menos en safari, el contacto con la propiedad es muy tardado
Stayed 2 nights in Apr 2024

4/10 Poor

carlos enrique

Business traveller, Travelled with partner
Disliked: Staff & service
No da facilidades todo tienes q hacer uno y todo en inglés
Stayed 1 night in Apr 2024

8/10 Good

Jesús

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Sinceramente no volvería a este alojamiento yo he tenido suerte y se me abierto la puerta de acceso pero si tienes un problema llamas al número que te dan te salta una locución que te dice que no hay agentes para atenderte y te quedas sin ayuda y en la calle din poder entrar a la habitación, por mucho que llames nadie te lo coge el teléfono, de hecho nos hemos encontrado con un japonés en la puerta que no podía entrar y se ha tenido que marchar sin poder alojarse, una vergüenza la verdad.
Stayed 1 night in Mar 2024

4/10 Poor

juan

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Gabriela yunuem

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Increíble lugar
Todo increíble, todo súper limpio y bonito
Stayed 2 nights in Feb 2024

2/10 Terrible

ANTONIO

Disliked: Staff & service
La app de autochequin no funciono
Stayed 2 nights in Jan 2024

10/10 Excellent

Luna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Jorge Luis

Stayed 3 nights in Nov 2023

8/10 Good

Camila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quase 100%
O hotel fica em uma região bastante central da cidade. É um pouco difícil encontrar a entrada, mas as fotos no site ajudam bastante. Nosso quarto estava limpo e a cama era bem confortável. Minha única ressalva é que o quarto tinha um pouco de cheiro de mofo e estava um pouco frio à noite por não ter aquecedor. Mas é uma ótima opção pelo custo benefício. Recomendo.
Stayed 2 nights in Nov 2023

8/10 Good

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Debe tener mas señalización por que la puertesita paa entrar, casi ni se ve.
Stayed 1 night in Nov 2023

10/10 Excellent

JAVIER, Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Total automatized easy check in and out. Close to transportation, historic and tourist places.
Stayed 2 nights in Oct 2023

6/10 Okay

mayra luz

Disliked: Cleanliness, amenities
La ubicación es perfecta; sin embargo mi baño dentro de la habitación estaba muy sucio, incluso había bastante cabello del cliente anterior en la regadera, el baño necesita limpieza exhaustiva (énfasis la regadera) tiene mucho moho; además de necesitar almohadas en cama (solo hay cojines) y una frazada extra (solo tenia sabana). Sin embargo es seguro y está muy bien ubicado.
Stayed 3 nights in Sep 2023

10/10 Excellent

Niklas

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Perfekte Lage und für den Preis bestens. Lediglich die Erreichbarkeit bei Fragen ließ zu wünschen übrig
Stayed 2 nights in Sep 2023

2/10 Terrible

Kamillo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible service
Worst and most terrible service ever Close this place down
Stayed 2 nights in Sep 2023

4/10 Poor

Alejandra

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No hay recepción en el hotel, por lo que no puedes dejar en consigna las maletas en caso de que llegues antes de la hora del check in, tuve que pagar 15 euros extra por concepto de “early check in” para acceder al cuarto y dejar las maletas. Las instalaciones están descuidadas, falta mantenimiento.
Stayed 1 night in Sep 2023

2/10 Terrible

Celso

Stayed 1 night in Sep 2023

8/10 Good

Ainhoa

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
muy buena zona y esta genial por el precio a pagar
Stayed 1 night in Sep 2023

2/10 Terrible

Dani

Disliked: Cleanliness, staff & service, property conditions & facilities
Sin limpieza, no recomendable
Stayed 1 night in Sep 2023

8/10 Good

Matilde

Liked: Cleanliness, staff & service, property conditions & facilities
La ubicación es genial
Stayed 3 nights in Aug 2023

2/10 Terrible

Diana Laura

Stayed 1 night in Aug 2023

8/10 Good

Edwin

Liked: Staff & service, property conditions & facilities, room comfort
Buena ubicación y comodo pero puede mejorar
Muy bien ubicado, la habitacion tenia olor fuerte cuando llegamos pero ya despues fue desapareciendo, se podria proporcionar mejor informacion tanto para llegar como para hacer el checkin puesto que llegada a altas horas no contestan
Stayed 1 night in Aug 2023

10/10 Excellent

Felipe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente propiedad. Central y muy limpia. La recomiendo mucho. Me encanta el concepto de autoservicio.
Stayed 2 nights in Aug 2023

4/10 Poor

Laura

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impersonal, sucio y precario
Puedo entender que el lugar no esté en óptimas condiciones si es muy económico pero jamás había estado en un lugar tan sucio. Sin nombrar, las complicaciones del check in digital… No me gusta poner malos comentarios pero este realmente lo merece, casi mejor dormir en la calle.
Stayed 1 night in Jul 2023

6/10 Okay

Ana Clara

Stayed 1 night in Jul 2023

8/10 Good

LYDIA

Stayed 1 night in Jul 2023

8/10 Good

Ester

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Guay
Stayed 1 night in Jun 2023