Terrace/patio

Reviews of Homewood Suites by Hilton Macon-North

3 out of 5
Homewood Suites by Hilton Macon-North
1514 Bass Road, Macon, GA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 512 out of 712 reviews" "
Rating 8 - Good. 129 out of 712 reviews" "
Rating 6 - Okay. 33 out of 712 reviews" "
Rating 4 - Poor. 21 out of 712 reviews" "
Rating 2 - Terrible. 17 out of 712 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Roman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Assistant General Manager on 28 Apr 2024
Dear Roman, Thank you for choosing Homewood Suites by Hilton Macon-North. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Omar BrownAssistant General Manager

10/10 Excellent

Kelly

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The stay was great! Breakfast wasn’t the best as they keep keep up with food
Stayed 1 night in Mar 2024
Response from Assistant General Manager on 29 Mar 2024
Dear Kelly, We are glad you had a great stay at Homewood Suites by Hilton Macon-North! Your feedback regarding breakfast is appreciated, and we will strive to ensure better replenishment in the future. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable experience soon!Sincerely,Omar BrownAssistant General Manager

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Assistant General Manager on 25 Mar 2024
Dear Ellen, Thank you for choosing Homewood Suites by Hilton Macon-North and for your excellent rating. We were pleased to exceed your expectations during your stay. We appreciate your visit and hope to have another opportunity to provide you with an exceptional stay soon.Sincerely,Omar BrownAssistant General Manager

10/10 Excellent

Donna

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and room were very clean. We were able to park a 26ft U-Haul truck in the back parking lot with plenty of space to get in/out.
Stayed 1 night in Mar 2024
Response from Assistant General Manager on 21 Mar 2024
Dear Donna, Thank you for choosing Homewood Suites by Hilton Macon-North! We are delighted to hear you found our hotel and room exceptionally clean. It's fantastic to know that our ample parking space seamlessly accommodated your needs. We appreciate your feedback and look forward to welcoming you back for another pleasant stay.Sincerely,Omar BrownAssistant General Manager

10/10 Excellent

Julia, Brighton

Stayed 1 night in Mar 2024
Response from Assistant General Manager on 27 Mar 2024
Dear Julia, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Homewood Suites by Hilton Macon-North.Sincerely,Omar BrownAssistant General Manager

10/10 Excellent

Mary Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Assistant General Manager on 6 Mar 2024
Dear Mary, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Homewood Suites by Hilton Macon-North. We look forward to your return and wish you all the best with your future travels.Sincerely,Omar BrownAssistant General Manager

4/10 Poor

Deborah

Travelled with family
Truth in other reviews, this property is substandard to the brand. Really needs refreshing, updating. Found live insects in the room. Dead insects lined the peeling ceiling wallpaper in the bathroom. Why this was consistently overlooked? The sofabed mattress is extremely worn and thin, and very uncomfortable. I added two blankets under the fitted sheet for my family members comfort. Room 300. The breakfast is good, though the hours are somewhat limited and if you arrive later you may be limited in selections. It appears theres a set amount that’s available and when it’s exhausted that’s it. Parking is available and plentiful. Property is close to shopping.restaurants and the interstate.
Stayed 2 nights in Feb 2024
Response from Assistant General Manager on 3 Mar 2024
Dear Deborah, We apologize for falling short of your expectations during your recent stay with us. Your feedback regarding the condition of the room, cleanliness, and comfort level is deeply concerning, and we assure you that these matters will be addressed immediately with our housekeeping and maintenance teams. Your detailed comments will help us identify areas for improvement and ensure a more satisfactory experience for our guests moving forward. We appreciate your mention of the positive aspects of your stay, such as the breakfast and convenient location. Please accept our apologies once again, and we hope for the opportunity to regain your trust in the future.Sincerely,Omar BrownAssistant General Manager

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient. Front desk always helpful. Breakfast Good
Stayed 1 night in Feb 2024
Response from Assistant General Manager on 6 Mar 2024
Dear Philip, We're delighted you found your stay at Homewood Suites by Hilton Macon-North convenient and enjoyable! Our team strives to provide exceptional service, and we're glad you found the front desk helpful. Thank you for your positive feedback! We look forward to welcoming you back soon.Sincerely,Omar BrownAssistant General Manager

6/10 Okay

Theodore

Travelled with partner
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Assistant General Manager on 16 Mar 2024
Dear Theodore, Thank you for choosing us and also for your rating. We want to apologize if we did not exceed your expectations in all areas of your visit. We hope you will come back so we can provide you with a flawless stay. It was our pleasure hosting you, and we look forward to your next visit.Sincerely,Omar BrownAssistant General Manager

8/10 Good

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Mary K

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Carolyn, Bloomington

Stayed 1 night in Jan 2024
Response from Assistant General Manager on 6 Mar 2024
Dear Carolyn, Thank you for taking the time to leave your rating! It is fantastic you enjoyed your time at Homewood Suites by Hilton Macon-North so much! We look forward to hosting you again soon for another great experience. Have a wonderful day!Sincerely,Omar BrownAssistant General Manager

10/10 Excellent

Kristen

Stayed 1 night in Dec 2023

10/10 Excellent

Joshua

Stayed 1 night in Dec 2023

2/10 Terrible

Timothy

Disliked: Cleanliness, staff & service, room comfort
Horrible
Service here is terrible they never clean your room or give you towels very poorly ran establishment
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Ricki L.

Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Stayed 1 night in Dec 2023

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kelly

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed her for 3 nights with our small dog. The hotel and room was clean and updated. The staff at the front desk were friendly and helpful. The hotel was quiet and well kept. We had a king suite with a kitchenette. The room was very spacious. I loved the shower stall, I prefer a stall shower to a tub. I felt the area around the hotel was safe. The free breakfast was a typical continental breakfast and was good. Directly across the street is a Publix and restaurants. It's very easy to get on and off I75. I would highly recommend this hotel and i would gladly stay here again.
Stayed 3 nights in Dec 2023

10/10 Excellent

Eduardo

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, exceptional breakfast, and great location!! Thank you!!
Stayed 1 night in Dec 2023

10/10 Excellent

Hiroaki

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very comfortable night. And the restaurant next to it was also excellent.
Stayed 1 night in Dec 2023

6/10 Okay

Keri

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

ANDREW, Eureka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
To start off with the front desk receptionist when we checked in was absolutely fantastic !! The breakfast was amazing and we really enjoyed it. But the room was subpar to say the least. The toilet ran FOREVER. It was almost unbearable during the night. We had to constantly jig the handle under the lid after using the bathroom. That needs to be fixed asap. Another issue was that we only had ONE washcloth for the room. It just wasn’t the best experience we have had at a Hilton and we stay often.
Stayed 1 night in Dec 2023

4/10 Poor

Joanne

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where to start? As a wheelchair user, we had booked an accessible room, which was at the furthest end of the hotel. The receptionist, who was very polite, used a map to show us how we needed to go to the other entrance (not the one closest to the room/elevator, as that had steps), really? So we had to go to the other entrance, along the hallway, to take the elevator to go back along the hallway to get to the room! YES! I guess they don't use that area much, there were cleaning carts left out and garbage on the floor. We get to our room, the dishwasher is running cleaning the dishes so we do know someone had been in the room. But that was about all the evidence there was. The comforter had a large stain, the rest of the room was far from clean, hand prints everywhere, the headboard was dirty. The whole room was tired and in need of new furniture and a good clean. The towels were awesome, lots of fresh, fluffy,. clean towels but that was the best I've got. Disappointing.
Stayed 1 night in Nov 2023

10/10 Excellent

Chukwuemeka, Macon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location,clean and staff was friendly and helpful.
Stayed 3 nights in Nov 2023

10/10 Excellent

Ulrike

Travelled with family
Liked: Cleanliness, staff & service, amenities
It is fine
Stayed 3 nights in Nov 2023

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family getaway
The stay was good however breakfast is a big one for me and there was not many options and one of the mornings we got there at 9:30 and they closed at 10 and they were not willing to refill the items that were done. Other then that everything was fine and comfortable
Stayed 2 nights in Nov 2023

10/10 Excellent

Paul

Stayed 1 night in Nov 2023

2/10 Terrible

Shaun

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

THOMAS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Ransome

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good Place to Go
Very large hotel.. lol nice however clean and quiet.
Stayed 5 nights in Oct 2023

10/10 Excellent

R

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Dionna

Liked: Cleanliness, staff & service, property conditions & facilities
nice room
Stayed 1 night in Oct 2023

10/10 Excellent

Bryan, Lilburn

Stayed 1 night in Oct 2023

10/10 Excellent

GLENN

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, great staff. Highly recommend
Stayed 1 night in Oct 2023

10/10 Excellent

Jonathan

Stayed 1 night in Oct 2023

10/10 Excellent

Brett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New hotel with restaurants nearby. Front desk staff was very nice.
Stayed 1 night in Aug 2023

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot to stay at.
Stayed overnight with family on way to Florida. The entire facility was super clean, breakfast the next day was delicious and the staff were all friendly. No complaints whatsoever.
Stayed 1 night in Aug 2023

4/10 Poor

Raynard

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The first room we were assigned was nice but toliet was broken...room 227...we called to asked for someone to come fix the toliet however we were told that no one was on duty to do so...we checked in late around 10pm after a 3 hrs drive..the representative told us we would need to move to a comparable room on the 1st floor...the room on the first floor was dirty and dingy..I didnt have emotional or mental capacity to keep disputing this...so we decided to pack up and leave..we were so disappointed because the "reviews" gave this place a 9/10...this was nkt the case and more so a 3/10...i'm probably am not going to get my money back since I didnt complain formally...but i"ll never book here again. The staff was nice but she seemed stressed. The location was good and the surrounding area seemed nice...Macon could really use a top teir hotel.
Stayed 2 nights in Sep 2023

10/10 Excellent

Andy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Aug 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive Hotel!
Stayed 2 nights in Aug 2023

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Angela, Greer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was really friendly. Breakfast was good and hot. Nice suite with big shower
Stayed 2 nights in Jul 2023

8/10 Good

Howard

Stayed 1 night in Jul 2023

10/10 Excellent

Ronnie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
very convenient location. Breakfast was excellant and varied.
Stayed 3 nights in Jul 2023

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023