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Reviews of Hollin House Hotel

3 out of 5
Hollin House Hotel
Jackson Lane Kerridge, Bollington, Macclesfield, England

Reviews

7.2

Good

Rating 10 - Excellent. 111 out of 465 reviews" "
Rating 8 - Good. 149 out of 465 reviews" "
Rating 6 - Okay. 110 out of 465 reviews" "
Rating 4 - Poor. 65 out of 465 reviews" "
Rating 2 - Terrible. 30 out of 465 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money
Stayed 5 nights in Apr 2024
Response from Caz on 30 Apr 2024
Thank you for your feedback

4/10 Poor

Anthony

Liked: Staff & service
Disliked: Property conditions & facilities
Ground floor room I stayed suffered badly from noise coming from room above. Lots of movement and lots of noise.
Stayed 2 nights in Apr 2024
Response from Caz on 15 Apr 2024
Thank you for your feedback, I apologise for the noise disruption you incurred during your stay.

8/10 Good

Claire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was amazing. Staff were very hardworking and polite.
Stayed 2 nights in Feb 2024
Response from Caz on 27 Feb 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

8/10 Good

Loina

Stayed 1 night in Feb 2024
Response from Lauren on 26 Mar 2024
Thank you for your feedback.

10/10 Excellent

Julian

Stayed 1 night in Jan 2024
Response from Caz on 2 Feb 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

6/10 Okay

John

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Nice Hotel great staff but they were woefully understaffed unfortunately
Stayed 3 nights in Jan 2024
Response from Caz on 16 Jan 2024
Thank you for your feedback, I am sorry that staffig levels were low during your stay this is being addressed by our Management Team.

10/10 Excellent

LisaMarie

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Caz on 27 Feb 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

8/10 Good

Nicholas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An ok place to stay
Comfortable bed, clean room though a little run down, good shower. Unfortunately the tv didn’t work in the room ( didn’t discover until late so couldn’t complain) which was disappointing.
Stayed 1 night in Dec 2023
Response from Caz on 13 Dec 2023
Thank you for your feedback, I apologise for the maintenance issues, hopefully you reported to reception so they were able to repair for future guests.

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from Caz on 12 Dec 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

4/10 Poor

Eloise

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Caz on 5 Dec 2023
Thank you for your feedback, We are sorry that you were disappointed in your stay.

10/10 Excellent

d

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely place staff really friendly
Stayed 2 nights in Nov 2023
Response from Caz on 28 Nov 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All staff were amazing
Stayed 2 nights in Nov 2023
Response from Caz on 28 Nov 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us

10/10 Excellent

Colum

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stary. Staff at Reception & Casa were extremely friendly and accommodating when it came to making sure our baby had everything necessary for the stay. Venue looks beautiful with the Christmas lights. Food was great excellent. Will stay again.
Stayed 1 night in Nov 2023
Response from Caz on 28 Nov 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

6/10 Okay

chloe

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
The hotel was very nice although a little bit dated in the decor. They also use feathered bedding which I wasn't aware of prior to my arrival, so this triggered my asthma when I entered the room. They did however swap the bedding out once I had requested this.
Stayed 1 night in Nov 2023
Response from Caz on 24 Nov 2023
Thank you for your feedback, I am pleased your bedding issue was resolved for you,

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely period property Friendly, helpful staff Comfortable, clean and quiet room, despite a wedding in the venue Thank you
Stayed 1 night in Nov 2023
Response from Caz on 20 Nov 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

8/10 Good

John

Business traveller
It was a pleasant stay however the standard of food is poor and expensive. Eat elsewhere
Stayed 1 night in Nov 2023
Response from Caz on 17 Nov 2023
Thank you for your feedback, I apologise for the standard of your food, this is not the level that we pride ourselves in and your response has been passed to our chef to address.

8/10 Good

Ramona

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Caz on 14 Nov 2023
Thank you for your feedback, we hope you enjoyed your stay with us.

6/10 Okay

Maria

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff is friendly. The hotel is a bit worn out, smelly carpet in the rooms. Pillows aren't comfortable. Everything is clean thought. Breakfast was nice. Pitch black car park, literally had to use the tourch on our phonews to walk to the hotel reception as we arrived around 6 pm
Stayed 1 night in Nov 2023
Response from Caz on 13 Nov 2023
Thank you for your feedback, I have passed your comments to the Hotel Manager in order for him to address the issues raised.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Caz on 13 Nov 2023
Thank you for your feedback, we hope you enjoyed your stay with us

4/10 Poor

Michael

Disliked: Property conditions & facilities, room comfort
Everything is tired
The building from the outside is great and I am sure the hotel was good 40 years ago.Everything is tired and worn the TV and internet were not working so they changed our room to another but still no TV.I would not recommend and will not be staying there again
Stayed 1 night in Nov 2023
Response from Caz on 10 Nov 2023
Thank you for your feedback, I am sorry that you were disappointed in your stay. We are undergoing a bedroom refurbishment and updating the faciltiies as we work through the rooms. I apologise for the poor tv and internet service you experienced.

10/10 Excellent

Joey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Caz on 8 Nov 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great historic building, quiet area with beautiful surroundings. Our room had some minor issues with heating but staff provided a mobile heater. Other minor issue was we had a slightly leaky sink, which we reported, otherwise a great room in a building with a lot of character. This place is popular for weddings, there was one going on on our 2nd day there, so it can get quite busy at times.
Stayed 2 nights in Nov 2023
Response from Caz on 6 Nov 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us and have made a note of the maintenance issues you have reported.

8/10 Good

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Oct 2023
Response from Caz on 1 Nov 2023
Thank you for your feedback, we hope you enjoyed your stay with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Caz on 26 Oct 2023
Thank you for your feedback, we hope you enjoyed your stay with us.

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Good value hotel with excellent staff
Stayed 3 nights in Oct 2023
Response from Caz on 23 Oct 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chillax & enjoy great food.
Grand, period building, sitting in its own grounds, looks out over sumptuous countryside and close to tourist attractions and towns, ideal for weekend breaks. The staff are friendly, polite and very helpful. We booked a room only rate, but strongly recommend eating in the CASA Resteraunt, where the food we enjoyed was the best Italian cuisine we've ever had. The room had a big bed, was very comfortable and offered good value for money. The lift came in handy to get our suitcases up to the 2nd floor, and the large, private car park was within easy reach of the front door.
Stayed 2 nights in Oct 2023
Response from Caz on 9 Oct 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

6/10 Okay

Howard

Business traveller
Liked: Cleanliness
Disliked: Staff & service
The service was terrible. The restaurant manager seen the entirety of diner flirting with a rather loud and unpleasant Mancunian woman whose laugh made the windows rattle. The off was rubbish, the steak was flavourless and overpriced. The service was nonexistent. Fabulous venue run by an idiot. Never again! The waitress who realised my experience wasn't great, very good but without a name badge, I cannot commend but well done.
Stayed 1 night in Sep 2023
Response from Caz on 22 Sept 2023
Thank you for your feedback, I apologise for the poor service and attitude of the manager. I have passed your comments to the Hotel Manager in order for him to address the issues you raised.

8/10 Good

Sharron

Travelled with partner
Liked: Cleanliness, staff & service
The breakfast didn’t have much choice, only scrambled eggs! Served orange squash rather than juice, Was a quite location and the downstairs decor was nice, however the actual rooms were tired. No lamps either side of the bed and no biscuits provided, also they forgot to give us any spoons to make our drinks, Overall not value for money, rooms and breakfast need improvement.
Stayed 1 night in Sep 2023
Response from Lauren on 4 Sept 2023
Thank you for your feedback and apologies for any disappointment

8/10 Good

Amanda

Stayed 1 night in Aug 2023
Response from Lauren on 8 Aug 2023
Thank you for your feedback

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel and lovely staff
Lovely Hotel and the staff are really friendly. The meal I had was excellent and the service also I will definitely stay again
Stayed 1 night in Jul 2023
Response from Caz on 7 Jul 2023
Thank you for your feedback, we are pleased you enjoyed your stay and look forward to welcoming you back in the future.

6/10 Okay

Jennifer

Liked: Cleanliness
Stayed 2 nights in Jun 2023
Response from Lauren on 19 Jun 2023
Thank you for your feedback

10/10 Excellent

alan

Stayed 1 night in May 2023
Response from Caz on 6 Jun 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

8/10 Good

vince

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Resonanble price, good breakfast but bathroom could do with redecoration. Everything else okay, staff very polite and helpful.
Stayed 2 nights in Jun 2023
Response from Lauren on 5 Jun 2023
Thank you Vince! Glad you enjoyed your time with us

10/10 Excellent

Glynis

Stayed 1 night in Jun 2023
Response from Caz on 6 Jun 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Caz on 5 Jun 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Lauren on 5 Jun 2023
Thanks Peter!

10/10 Excellent

John

Stayed 2 nights in May 2023
Response from Lauren on 5 Jul 2023
Thank you for your feedback

10/10 Excellent

vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay very clean and tidy booked in promptly. Beautiful views outside the grounds highly recommended and will definitely stay at Hollin house in the near future
Stayed 1 night in May 2023
Response from Lauren on 30 May 2023
Thank you! Glad you enjoyed your time with us

10/10 Excellent

Nikita

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Caz on 18 May 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

6/10 Okay

Olivia

Disliked: Cleanliness
Stayed 1 night in May 2023
Response from Caz on 10 May 2023
Thank you for your feedback, we hope you enjoyed your stay with us.

10/10 Excellent

Nicholas

Stayed 1 night in Apr 2023
Response from Caz on 27 Apr 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

4/10 Poor

Kevin

Stayed 2 nights in Apr 2023
Response from Caz on 17 Apr 2023
Thank you for your feedback,I am sorry that you were disappointed in your stay.

6/10 Okay

margaret

Stayed 1 night in Apr 2023
Response from Lauren on 2 May 2023
Thank you for your feedback Margaret. Please accept our apologies for any difficulties you may have faced at the hotel.

10/10 Excellent

Nicholas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Caz on 24 Mar 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Excellent

Peter

Stayed 1 night in Mar 2023
Response from Caz on 14 Mar 2023
Thank you for your feedback and for choosing to staying with us.

8/10 Good

Olusola

Stayed 1 night in Mar 2023
Response from Caz on 6 Mar 2023
Thank you for your feedback, we hope you enjoyed your stay with us.

4/10 Poor

Peter

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property looks great from the outside. Reception area is nice and staff are friendly. My room (48) was not great and in need of updating. The bathroom was disgusting - mouldy walls and mouldy around the bath. Food over priced in my opinion and served on a roof tile rather than a plate
Stayed 1 night in Jan 2023
Response from Caz on 6 Feb 2023
Thank you for your feedback, I am sorry you were disappointed with your stay and apologise for the standard of the room. I ahve passed your comments to the Hotels management team in order for them to address the issues raised.

4/10 Poor

Mostefa

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
not good stay there
the room was so cold and heating was turn off. Breakfast food was not good and was everyday late.
Stayed 2 nights in Jan 2023
Response from Caz on 26 Jan 2023
Thank you for your feedback, I am sorry that you did not enjoy your stay with us and apologise the lack of heating and breakfast service. I have passed your comments to the Hotels Management team in order for them to address the issues raised.

6/10 Okay

Steve

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2023
Response from Caz on 13 Jan 2023
Thank you for your feedback, we hope you enjoye your stay with us.

10/10 Excellent

Julie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short stay for family visit. Dog Friendly. Good breakfast. Lovely location
Stayed 1 night in Dec 2022
Response from Caz on 12 Dec 2022
Thank you for your feedback, we are pleased you enjoyed your stay with us.