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Overview of Mandarin Oriental, Macau

Photo gallery

Featured image
Pool
Infinity pool
42-inch plasma TV with cable channels, DVD player, pay-per-view films
Premium bedding, down duvets, in-room safe, desk

Mandarin Oriental, Macau

5 out of 5

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Air conditioning
  • Spa
  • Restaurant
  • Gym
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationSenado Square19 min walk
    Popular LocationHospital Conde S. Januario19 min walk
    Popular LocationSt. Dominic's Church20 min walk
    AirportHong Kong (HKG-Hong Kong Intl.)60 min drive

Choose dates to view prices

Deluxe Twin Room, 2 Single Beds, Lake View

  • 43 sq m
  • Lake view
  • Sleeps 3
  • 2 Single Beds

Deluxe Room, 1 King Bed, Bay View

  • 43 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed (Waterfront)

  • Sleeps 3
  • 1 King Bed

Deluxe Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

Premier Room, 1 King Bed, View

  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Lake View

  • 43 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, City View

  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Deluxe Twin Room, 2 Single Beds, Bay View

  • 43 sq m
  • Bay view
  • Sleeps 3
  • 2 Single Beds

Mandarin, Premier Room, 1 King Bed, View

  • Sleeps 3
  • 1 King Bed

Panoramic Suite, 1 King Bed

  • 70 sq m
  • Sleeps 3
  • 1 King Bed

About this area

Macau

Located in Macau, Mandarin Oriental, Macau is connected to a shopping centre. Spend some time exploring the area's activities, including golfing. Guests appreciate the hotel's quiet location.
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Map
Popular Location

What's nearby

  • Statue of Guan Yin - 7 min walk
  • Lisboa Casino - 13 min walk
  • Senado Square - 19 min walk
  • Hospital Conde S. Januario - 19 min walk
  • St. Dominic's Church - 20 min walk

Restaurants

  • Where to eat
  • Vida Rica – Restaurant with a bar. Serves breakfast, lunch and dinner. Kids' menu available.

About this property

Mandarin Oriental, Macau

Luxury hotel connected to a shopping centre in Macau with full-service spa
This smoke-free hotel features a full-service spa, a restaurant and a health club. Other amenities include a bar/lounge, a sauna and coffee/tea in a common area. All 213 soundproofed rooms feature 24-hour room service and DVD players. Comforts include premium bedding and down comforters, and guests will also appreciate thoughtful touches such as bathrobes and slippers.
Mandarin Oriental, Macau offers 213 forms of air-conditioned accommodation with DVD players and a safe. Beds feature down comforters and premium bedding. 42-inch Plasma televisions come with cable channels and pay-per-view films.

Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include a hairdryer and blackout curtains. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a health club and a sauna.
The Spa has 8 treatment rooms, including rooms for couples. Services include facials, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

Guests under 18 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Parking and public transport

  • Return airport shuttle (surcharge) from 9 AM to 9 PM
  • Airport shuttle on request
  • Free ferry terminal shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: MOP 251 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Full-service spa
  • Health club
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Babysitting/childcare (surcharge)
  • DVD player
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Down duvet
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Separate bathtub and shower

Entertainment

  • 42-inch plasma TV
  • TV channels
  • DVD player
  • Films for purchase

More

  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board (on request)
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

The average per-night price is based on the lowest price found within the past 24 hours for the next 30 nights. All prices include taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

See similar properties

Macau
Macau
Washer and dryer
Washer and dryer
Family-friendly
Family-friendly
Guest rating 4.5+
Guest rating 4.5+
Air conditioned
Air conditioned
Hotel
Hotel
5 star
5 star

Policies

Check-in

Check-in from 3 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MOP 251 per person (approximately)
  • Airport shuttle fee: MOP 805 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

Mandarin Oriental Hotel Macau
Mandarin Oriental Macau
Mandarin Oriental Macau Hotel
Mandarin Oriental, Macau Hotel
Mandarin Oriental, Macau Macau
Mandarin Oriental, Macau Hotel Macau

Frequently asked questions

Can I cancel my reservation for free at Mandarin Oriental, Macau and receive a full refund?
Yes, Mandarin Oriental, Macau offers free cancellation on select room rates, because flexibility matters! Please refer to Mandarin Oriental, Macau cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Mandarin Oriental, Macau?
As of 22 Apr 2021, prices found for a 1-night stay for 2 adults at Mandarin Oriental, Macau on 10 May 2021 start from RM992, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Mandarin Oriental, Macau pet-friendly?
No, pets are not allowed at this property.
What time is check-in at Mandarin Oriental, Macau?
Check-in is from 3 PM - midnight.
What time is check-out at Mandarin Oriental, Macau?
Checkout is at noon.
Does Mandarin Oriental, Macau provide a shuttle to the airport?
Yes, there's an airport shuttle that runs 9 AM-9 PM on request. A fee of MOP 805 per vehicle applies.
Where is Mandarin Oriental, Macau located?
Situated in the city centre, this luxury hotel is close to Macau Museum of Art and Hospital Conde S. Januario.

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 203 out of 270 reviews
5 - Excellent 75%
Rating 4 - Good. 55 out of 270 reviews
4 - Good 20%
Rating 3 - Okay. 7 out of 270 reviews
3 - Okay 3%
Rating 2 - Poor. 5 out of 270 reviews
2 - Poor 2%
Rating 1 - Terrible. 0 out of 270 reviews
1 - Terrible 0%

4.8/5

Cleanliness

4.7/5

Staff & service

4.6/5

Amenities

4.7/5

Property conditions & facilities
Write a review

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and attitude of MO Macau staff is outstanding. They made the 2 nights 48 hour stay a beautiful experience which was a romantic getaway. Everything works. The hotel is situated near the old part of Macau so convenient for site seeing. Only downside is the bus depot parking lot near the property which effects the view when looking down but at night the views are quite nice. For Macau, this is a very good hotel with excellent service and not a gaming hotel
Stayed 1 night in Jan 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

4/5 Good

Stayed 1 night in Nov 2019

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel with FANTASTIC service.
Stayed 2 nights in Oct 2019

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