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Reviews of Hilton Clark Sun Valley Resort

4 out of 5
Hilton Clark Sun Valley Resort
Jose Abad Santos Ave, Clark, Mabalacat City, Pampanga

Reviews

8.8

Excellent

Rating 10 - Excellent. 51 out of 91 reviews" "
Rating 8 - Good. 26 out of 91 reviews" "
Rating 6 - Okay. 8 out of 91 reviews" "
Rating 4 - Poor. 3 out of 91 reviews" "
Rating 2 - Terrible. 3 out of 91 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Ninad

Stayed 1 night in Apr 2024
Response from Khrystynn Gutierrez, Assistant Marketing Manager on 20 May 2024
Dear Ninad,We are pleased that you were satisfied with your overall experience with us.We are genuinely delighted that our team demonstrated the light and warmth of hospitality that Hilton is known for.We look forward to welcoming you back to your home in Clark!Kind Regards,Hilton Clark Sun Valley Resort

10/10 Excellent

Michael

This is an outstanding hotel.
Stayed 2 nights in Mar 2024
Response from Khrystynn Gutierrez, Assistant Marketing Manager on 18 Mar 2024
Dear Michael, We appreciate the feedback you shared and are pleased that you were satisfied with your overall experience with us. We look forward to welcoming you back soon to your home in Clark!Kind Regards,Hilton Clark Sun Valley Resort

10/10 Excellent

Wendell

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great escape for rest and relaxation!
Stayed 1 night in Feb 2024
Response from Khrystynn Gutierrez, Assistant Marketing Manager on 14 Mar 2024
Dear Wendell, We appreciate the feedback you shared and are pleased that you were satisfied with your overall experience with us. We look forward to welcoming you back soon to your home in Clark!Kind Regards,Hilton Clark Sun Valley Resort

8/10 Good

Betina

Stayed 1 night in Mar 2024
Response from Khrystynn Gutierrez, Assistant Marketing Manager on 1 Apr 2024
Dear Betina, We appreciate the feedback you shared and are pleased that you were satisfied with your overall experience with us. We look forward to welcoming you back soon to your home in Clark!Kind Regards,Hilton Clark Sun Valley Resort

8/10 Good

Peter

Stayed 2 nights in Feb 2024
Response from Khrystynn Gutierrez, Assistant Marketing Manager on 1 Apr 2024
Dear Peter, We appreciate the feedback you shared and are pleased that you were satisfied with your overall experience with us. We look forward to welcoming you back soon to your home in Clark!Kind Regards,Hilton Clark Sun Valley Resort

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My family stayed overnight in the hotel and it was a great experience. The place was clean and amazing, only the downside is the room odour and the pillow smells bad.
Stayed 1 night in Oct 2023
Response from Khrystynn Gutierrez, Assistant Marketing Manager on 8 Jan 2024
Dear Guest, We appreciate the feedback you shared and are pleased that you were satisfied with your overall experience with us. We look forward to welcoming you back soon to your home in Clark!Kind Regards,Hilton Clark Sun Valley Resort

10/10 Excellent

Randall

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Our grandchildren absolutely loved swimming in the outdoor pool and playing on the outdoor playground equipment. Indoors, the kids had the time of their lives going from one creative activity center to another in the indoor Kids Club. Us grandparents enjoyed watching the kids having so much fun while keeping cool in the adult swimming pool, and inside the air conditioned Kids Club. The Olive Restaurant buffets had such a variety of delicious, international cuisine that pleased both our grandkids and us adults. And of course, the rooms were spacious, comfortable and kept clean by the housekeeping staff. Speaking of the staff, everyone was polite, respectful and friendly, and during our stay we got to know many of them by their first names. Our one-week stay at the Hilton Clark Sun Valley Resort hotel exceeded our expectations, and we have fond memories of our experience and certainly expect to return the next time we visit our family in the Philippines.
Stayed 7 nights in Dec 2023
Response from Khrystynn Gutierrez, Assistant Marketing Manager on 27 Dec 2023
Dear Randall, We appreciate the feedback you shared and are pleased that you were satisfied with your overall experience with us. We look forward to welcoming you back soon to your home in Clark!Kind Regards,Hilton Clark Sun Valley Resort

10/10 Excellent

claude

Liked: Cleanliness, staff & service, property conditions & facilities
Very courteous staff, excellent Buffet, and beautiful swimming pool.
Stayed 1 night in Nov 2023
Response from Khrystynn Gutierrez, Assistant Marketing Manager on 6 Nov 2023
Dear Claude, We appreciate the feedback you shared and are pleased that you were satisfied with your overall experience with us. We look forward to welcoming you back soon to your home in Clark!Kind Regards,Hilton Clark Sun Valley Resort

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice to stsy at. Excellent staff and service
Stayed 2 nights in Oct 2023
Response from Khrystynn Gutierrez, Assistant Marketing Manager on 25 Oct 2023
Dear Terry, We appreciate the feedback you shared and are pleased that you were satisfied with your overall experience with us. We look forward to welcoming you back soon to your home in Clark!Kind Regards,Hilton Clark Sun Valley Resort

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice, new, clean, well attended to.
Stayed 3 nights in Jul 2023
Response from Khrystynn Gutierrez, Assistant Marketing Manager on 27 Jul 2023
Dear Todd, We appreciate the feedback you shared and are pleased that you were satisfied with your overall experience with us. We look forward to welcoming you back soon to your home in Clark!Kind Regards,Hilton Clark Sun Valley Resort

2/10 Terrible

Rabi

Travelled with family
Disliked: Staff & service, property conditions & facilities
Very Bad
Staff are the worse, attitude of staff is beyond bad, respect to guest is horrible.
Stayed 1 night in Jul 2023
Response from Khrystynn Gutierrez, Assistant Marketing Manager on 27 Jul 2023
Dear Rabi,Thank you for choosing the Hilton Clark Sun Valley Resort!We sincerely appreciate your feedback and we will be reviewing your comments to ensure they are used to improve our guest's experience.We hope you will consider staying with us in the future.Kind Regards,Hilton Clark Sun Valley Resort

2/10 Terrible

Rabi

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst experience
So we have booked 2 Adults and one child with breakfast, first issue was they gave me a breakfast for one person and had to pay for both my adult child and and 7 years old child, the service was very bad, horrible service, rules and personalities.
Stayed 5 nights in Jul 2023
Response from Khrystynn Gutierrez, Assistant Marketing Manager on 20 Jul 2023
Dear Rabi, Thank you for choosing the Hilton Clark Sun Valley Resort!We have noted some dissatisfaction with your breakfast and we are addressing your concern. We thank you for your feedback, as it is through caring guests such as yourself that we can continually improve the quality of our products and services provided.We look forward to welcoming you back soon to your home in Clark!

10/10 Excellent

Alexander

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, staff & service, amenities
I was modern and clean, the floor tile in front of the bathroom sink was highly polished tile and extremely slippery. Very dangerous.
Stayed 1 night in Feb 2023

10/10 Excellent

Marielle

Stayed 1 night in Feb 2023

6/10 Okay

Antonio, makati

Liked: Cleanliness, property conditions & facilities
the hotel was very clean and in a good location.
Stayed 1 night in Feb 2023

10/10 Excellent

Walter, Galloway

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hilton Resort is excellent! Staff is awesome! Brand new immaculate room! Only suggestion is to PLEASE have a variety of music at the pool. The beautiful pool is open from 6 AM to 10 PM! Modern pop music ( Lady Gaga, Pink, Ariana Grande, techno, hip hop, etc )is blasted for 16 hours! Perhaps a little Bob Marley, Classic Rock, or a couple hours a day of quiet would be nice!
Stayed 2 nights in Feb 2023

8/10 Good

Elvis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
not a place to meet for business ... just a place to sleep and casino
Stayed 1 night in Feb 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great people.
Stayed 5 nights in Feb 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Denise Molintas, General Manager on 23 Dec 2022
Greetings! We are delighted to receive your kind words and learn that you enjoyed your most recent visit. We look forward to welcoming you again soon!

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star Luxury
One of the best hotels in Clark so far.
Stayed 2 nights in Nov 2022
Response from Denise Molintas, General Manager on 30 Nov 2022
Dear Alexander,We are delighted to receive your kind words and learn that you enjoyed your most recent visit. We look forward to welcoming you again soon!

4/10 Poor

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
As a Hilton fan and long-time guest of their properties all over the world, I was really excited to book this resort. TL:DR If you are looking for resort quality food and beverage outlets, do NOT stay here. The room and pool were outstanding and the people were wonderful but the best meal that we had was at Jollibee that we had delivered by Grab Food. ------------------ Detailed review: The Good – This property is new and well appointed with quality materials throughout. We had an Executive Suite with a Balcony and the room was outstanding in every aspect. The hotel staff were pleasant and attentive everywhere we went, especially the Executive Lounge team. The pool is large and clean and the lifeguards / attendants were professional! Honestly, the pool was the highlight of our stay! The Filipino Seafood Stew was excellent. THE BAD – We ordered the Wagyu Burger for lunch in the Olive restaurant and it was dry and overcooked. The arancini were dry and tasteless. The fries, both truffle and regular, were adequate but were not hot when served. Went back to Olive for breakfast but that too was a disappointment when it took two cooks to try and make an over easy egg but they still couldn't accomplish it. The liquor selection in the Executive Lounge was limited to four types of liquor and two types of wine. I have had better selections in Business on multiple airlines. THE UGLY - This property doesn't not meet Hilton standards when it comes to Food & Beverage.
Stayed 2 nights in Nov 2022

10/10 Excellent

Jocelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, easy check-in and nice room. Foods are a little bit pricey but it was okay.
Stayed 1 night in Oct 2022
Response from Denise Molintas, General Manager on 3 Nov 2022
Dear Jocelyn, Thank you for making us your hotel of choice during your most recent visit. We are delighted to learn that you enjoyed your stay, and found the assistance of our team members to your kind preference. We hope to welcome you again soon.

2/10 Terrible

Ronald

Stayed 1 night in Oct 2022
Response from Denise Molintas, General Manager on 3 Nov 2022
Dear Ronald, Thank you for making Hilton Clark Sun Valley Resort your hotel of choice during your most recent trip. However, we regret noticing that your overall experience was not up to your expectations. Please reach out to us directly and do share your helpful feedback with us hence we can ensure that we will be delivering an improved service on your next stay. We look forward to welcoming you again soon.

10/10 Excellent

Amy Caroline

Liked: Cleanliness, staff & service, amenities
All the staff are very friendly and well trained.
Stayed 1 night in Oct 2022
Response from Denise Molintas, General Manager on 3 Nov 2022
Dear Amy, Thank you for making us your hotel of choice during your most recent visit. We are delighted to learn that you enjoyed your stay, and found the assistance of our team members to your kind preference. We hope to welcome you again soon.

10/10 Excellent

Mark

Stayed 1 night in Oct 2022

8/10 Good

De Aundra, Metro Manila

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean great staff.
Stayed 1 night in Aug 2022
Response from Denise Molintas, General Manager on 30 Aug 2022
Dear Aundra, Thank you for your kind and positive feedback. We are delighted to hear that you admire the cleanliness we maintain and find the assistance of our team members to be of your preference. We look forward to welcoming you again soon.

10/10 Excellent

Christopher Adrian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Denise Molintas, General Manager on 19 Jul 2022
Dear Adrian, We are thankful for your feedback. We look forward to welcoming you again soon!

4/10 Poor

Kenji

Stayed 1 night in Jul 2022
Response from Denise Molintas, General Manager on 19 Jul 2022
Dear Kenji, Thank you for your kind feedback, we hope to welcome you again soon.

6/10 Okay

Pierre

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2022
Response from Denise Molintas, General Manager on 19 Jul 2022
Dear Pierre, Hilton Clark Sun Valley is thankful for your kind feedback, we hope to welcome you again soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Denise Molintas, General Manager on 19 Jul 2022
Greetings! We are delighted to receive your feedback. We hope to welcome you again soon

10/10 Excellent

Adelina

Stayed 1 night in Jun 2022
Response from Denise Molintas, General Manager on 19 Jul 2022
Dear Adelina, Thank you for your generous feedback. We hope to welcome you again soon.

10/10 Excellent

Vince

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking lot smells like the people going to casino make it a cr as it smells pee when we tried to walk there after dinner.
Stayed 2 nights in Jun 2022
Response from Denise Molintas, General Manager on 19 Jul 2022
Dear Catherine, Thank you for your invaluable feedback. Please be assured we will share your kind feedback with our team to investigate and address where in applicable. We hope to welcome you again soon. Sincerely

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Friendly Staff
Great stay, very friendly staff to assist, quiet and clean room, out of 3 stays there had only one issue with linen that was quickly resolved. The Breakfast had a decent selection and everything taste good. Amenities were fine. Large swimming pool.
Stayed 1 night in May 2022
Response from Denise Molintas, General Manager on 19 Jul 2022
Dear Daniel, We are truly heartened to hear you have enjoyed your stay with us and found the assistance of our staff members to your kind preference. We look forward to welcome you again soon. Sincerely,

10/10 Excellent

Almira

Stayed 1 night in May 2022
Response from Denise Molintas, General Manager on 18 May 2022
Thank you for your kind feedback, we hope to welcome you again soon.

10/10 Excellent

Kristine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our entire family definitely enjoyed our stay here. The facilities are well maintained and clean. The staff are impressively courteous and accommodating to most of our needs. Our 2 nights stay was very relaxing and perfect for our much needed break from the hustle bustle of city life. We will definitely come back!
Stayed 2 nights in May 2022
Response from Denise Molintas, General Manager on 18 May 2022
We are delighted to receive your kind words and learn that you enjoyed your most recent visit. Kindly be assured that we have shared your feedback with our team, to help continuously inspire us in our daily tasks. We look forward to welcoming you again soon!

10/10 Excellent

Maribelle

Stayed 2 nights in May 2022
Response from Denise Molintas, General Manager on 18 May 2022
Thank you for your kind feedback, we hope to welcome you again soon.

6/10 Okay

Kaye

Stayed 2 nights in Apr 2022
Response from Denise Molintas, General Manager on 18 May 2022
Thank you for taking the time to rate us. Should you wish to discuss your concerns further, please contact us directly for us to address or improve where in applicable.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are amazing and friendly
Stayed 1 night in Apr 2022
Response from Denise Molintas, General Manager on 21 Apr 2022
Thank you for your kind feedback, we hope to welcome you again soon.

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Leo Holli, General Manager on 28 Mar 2022
Thank you for your kind feedback, we hope to welcome you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel, fresh, safe, and secluded location not far from city. Great for families.
Stayed 1 night in Mar 2022
Response from Leo Holli, General Manager on 23 Mar 2022
We are delighted to receive your kind words and learn that you enjoyed your most recent visit. Kindly be assured that we have shared your feedback with our team, to help continuously inspire us in our daily tasks. We look forward to welcoming you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Clark
Staff is the best! The location is secluded enough from the city noise
Stayed 1 night in Mar 2022
Response from Leo Holli, General Manager on 23 Mar 2022
Thank you for your kind feedback, we hope to welcome you again soon.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Leo Holli, General Manager on 15 Feb 2022
We are delighted to learn that you enjoyed your stay, and that we hope to welcome you again soon.

8/10 Good

GILBERT

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022
Response from Leo Holli, General Manager on 15 Feb 2022
Thank you for your kind feedback, we hope to welcome you again soon.

8/10 Good

Lilibeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Leo Holli, General Manager on 3 Feb 2022
Thank you for your kind feedback, we hope to welcome you again soon.

8/10 Good

Jeonseung

Stayed 1 night in Jan 2022

8/10 Good

Robert W

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021
Response from Leo Holli, General Manager on 3 Feb 2022
Thank you for your kind feedback, we hope to welcome you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Clark Pampanga
Its a new hotel. Clean and kid friendly. Pricr is affordable. I will stay again next time.
Stayed 1 night in Nov 2021
Response from Leo Holli, General Manager on 27 Dec 2021
Thank you for your kind feedback, we hope to welcome you again soon.