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Reviews of ibis budget Luton Airport

3 out of 5
ibis budget Luton Airport
Airport Way, Luton, England

Reviews

8.0

Very good

Rating 10 - Excellent. 307 out of 1000 reviews" "
Rating 8 - Good. 435 out of 1000 reviews" "
Rating 6 - Okay. 167 out of 1000 reviews" "
Rating 4 - Poor. 56 out of 1000 reviews" "
Rating 2 - Terrible. 35 out of 1000 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Paul

Liked: Staff & service, property conditions & facilities, room comfort
Close to airport
Good Budget hotel walking distance to the airport. Cleanliness was ok. Food in the onsite restaurant was adequate, but breakfast was poor, it took a long time for the buffet breakfast to be refilled and what was their not hot. I would stay again as proximity to the airport, but would forgo the breakfast
Stayed 1 night in Jan 2022

8/10 Good

R

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay before an early flight
Booked a one night stay prior to an early flight from Luton Airport. Good price compared to other hotels in the area (especially as we were only going to be there for 8 hrs). Check-in & check-out were quick. Room was small but fine for what we needed & my four year old was happy with his 'cupboard bed', Bathroom was clean & hotel was quiet. Bus stop is directly across the road from the hotel & times are displayed in the hotel lobby. We would definitely choose to stay at this hotel again.
Stayed 1 night in Sep 2021
Response from Raman Julka [General Manager] on 24 Oct 2021
Many thanks for your kind review. I am glad my team made your stay enjoyable.

8/10 Good

Neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Preconceptions blown away!
I was quite sniffy about the title 'budget' and had pre-engaged my mindset in preparation. Rooms are quite basic but had superb aircon, shower and bed was among the comfiest I have slept on in some time. All in all my preconceptions were batted to the outfield. Would go here again.
Stayed 1 night in Sep 2021
Response from Raman Julka [General Manager] on 24 Oct 2021
Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon.

8/10 Good

Robertas

Stayed 1 night in Sep 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Very small room
The room is very small and really basic. Only a very thin table and bed and one chair. No pot, no coffee or tea. Parking £10 per day.
Stayed 2 nights in Aug 2021
Response from Raman Julka [General Manager] on 24 Oct 2021
I am sorry that on this occasion that you were disappointed with your stay. I treat all feedback with the utmost seriousness.

10/10 Excellent

sunil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Homeless hotelier
Very pleasant and great location for my travel Very much enjoyed staying at the hostel Apart from my last night Where I was awoke and a few times through the night By someone knocking on my door Very loudly I had to phone reception to find out what was going on
Stayed 6 nights in Aug 2021
Response from Raman Julka [General Manager] on 24 Oct 2021
Thank you for taking the time to write a review about your recent visit. I am delighted that you enjoyed your stay and we have noted your comments

4/10 Poor

shaun

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
1 night is enough
Staff was friendly beds was poor like sleeping on a bench
Stayed 1 night in Aug 2021
Response from Raman Julka [General Manager] on 24 Oct 2021
I am sorry that on this occasion that you were disappointed with your stay. I treat all feedback with the utmost seriousness.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower was dirty with chewing gum and hair, was not cleaned after it was reported three times, everything was a rip off, drunk people everywhere stinking hotel...it's not a budget hotel at all...not even a kettle in the room, ends up costing a fortune...so many hidden charges...save money stay in a nicer hotel!
Stayed 4 nights in Aug 2021

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Raman Julka (General Manager) on 19 Aug 2021
Many thanks for your kind review. I am glad my team made your stay enjoyable.

4/10 Poor

Louise

Stayed 1 night in Aug 2021

10/10 Excellent

Omma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Gerard

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2021
Response from raman on 19 Aug 2021
Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Kind regards, Raman Julka [General Manager]

8/10 Good

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for what I needed. Somewhere to to sleep and have a shower. Room was clean and the bed was comfy, only thing missing was tea and coffe faction the room
Stayed 1 night in Aug 2021
Response from raman on 19 Aug 2021
Thank you very much for your review, I am delighted that you enjoyed your visit. I look forward to welcoming you back again soon. Kind regards, Raman Julka [General Manager]

10/10 Excellent

Sebastjanas

Stayed 1 night in Aug 2021

8/10 Good

Shakeeb

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Cheap hotel, okay for 1 night.
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from raman on 19 Aug 2021
Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Kind regards, Raman Julka [General Manager]

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a pleasure to stay - reliable, comfy, clean
Mohammed and his Team are always very welcoming. Comfortable stay as always. Very clean place and convenient with frequent bus service to airport and town almost outside. Bus times are updated in a useful real-time display at Reception. Recommend this hotel as very good value if you mainly need an overnight stay with no frills (as no kettle or desk in room). Relaxed dining area at Reception, a list of food and drinks available is given at check-in.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Raman Julka (General Manager) on 19 Aug 2021
Many thanks for your kind review. I am glad my team made your stay enjoyable.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smart and modern
Stayed 2 nights in Aug 2021
Response from Raman Julka (General Manager) on 19 Aug 2021
Many thanks for your kind review. I am glad my team made your stay enjoyable.

10/10 Excellent

Vivian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Raman Julka (General Manager) on 19 Aug 2021
Many thanks for your kind review. I am glad my team made your stay enjoyable.

8/10 Good

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Raman on 19 Aug 2021
Many thanks for your kind review. I am glad my team made your stay enjoyable.

10/10 Excellent

Soraia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Raman Julka (General Manager) on 19 Aug 2021
Thanks for your review. I am glad you had a good stay with us. See you on your next trip hopefully!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another comfortable stay - highly recommend
I often stay here as it's very good value for an overnight stay next to the airport. Definitely recommend it if you're happy with a clean, quiet, room, a comfy bed and a TV, good shower, and don't mind that there is no desk/kettle/tea/coffee in the room. Staff are very friendly and helpful. Nice relaxed cafe area at Reception.
Stayed 2 nights in Aug 2021
Response from raman on 19 Aug 2021
Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Kind regards, Raman Julka [General Manager]

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Raman on 19 Aug 2021
Many thanks for your kind review. I am glad my team made your stay enjoyable.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great for the low price. Soap in the bathrooms was missing.
Stayed 1 night in Aug 2021
Response from Raman Julka (General Manager) on 19 Aug 2021
Thank you for taking the time to write a review about your recent visit. I am delighted that you enjoyed your stay and we have noted your comments.

8/10 Good

Muhammad

Stayed 1 night in Jul 2021

10/10 Excellent

Dusana

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, clean & comfortable
Very comfortable and all the Staff are very welcoming and helpful. No need to spend any money on taxis either from Luton Town rail or bus station, or the airport. as there is a frequent bus service at all hours which stops right outside. In fact you can walk to the airport in about 10 minutes. Recommend this hotel.
Stayed 1 night in Jul 2021
Response from Raman Julka (General Manager) on 19 Aug 2021
"Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon.

6/10 Okay

Cleopas

Stayed 1 night in Jul 2021

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

6/10 Okay

VALENTINA

A noise that bothered me:(
Overall my stay in the Ibis Hotel was ok. I liked the room but it was very annoying sound that was coming from technology? I quess, i dont know.
Stayed 1 night in Jul 2021
Response from Raman Julka on 28 Jul 2021
Thank you for taking the time to write a review about your recent visit. I am delighted that you enjoyed your stay and we have noted your comments.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Kind regards, Raman Julka (General Manager) on 28 Jul 2021
Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Clean hotel. Perfect for what I needed. One night stay before the flight. Bus stop to the airport opp the hotel..less than 5 min ride . You can walk to the terminal if you fancy 10 - 15 min.. Breakfast is good.
Stayed 1 night in Jul 2021
Response from Raman on 23 Jul 2021
Thank you for taking the time to write a review about your recent visit. I am delighted that you enjoyed your stay and we have noted your comments. Kind regards, Raman Julka [General Manager]

2/10 Terrible

Marlene

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
More cleaning please!
Just had an overnight stay. The room was filthy, the floor has not been cleaned for a while. There were hairs on the sheets. Beds very uncomfortable and don't waste money on the breakfast, better to grab something at the airport.
Stayed 1 night in Jul 2021
Response from Raman on 23 Jul 2021
I am sorry that on this occasion that you were disappointed with your stay. I treat all feedback with the utmost seriousness. Kind regards, Raman Julka [General Manager]

6/10 Okay

Sabrina

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Jul 2021
Response from Raman on 23 Jul 2021
I am really sorry to hear that your stay was not up to expectations. Kind regards, Raman Julka [General Manager]

6/10 Okay

Stephanie

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Jul 2021
Response from Kind regards, Raman Julka (General Manager) on 28 Jul 2021
I am really sorry to hear that your stay was not up to expectations.

8/10 Good

Verified traveller

Stayed 1 night in Jul 2021
Response from Kind regards, Raman Julka (General Manager) on 28 Jul 2021
Many thanks for your kind review. I am glad my team made your stay enjoyable.

10/10 Excellent

Christine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend, no frills but very clean & comfy
Very comfortable stay, warm welcome by Mohammed and Hussain who are very helpful. Rooms are basic in that they have no kettle, hairdryer or iron but are perfectly adequate for overnight stays at a budget price and very clean with plenty of plugs and USB charging points. Also good air-conditioning, good shower-room and very quiet. There's a nice cafe area at Reception and snacks and drinks available to buy 24/7. If you're on a business trip you might like to ask specifically for a Double room with a table as when I stayed in one before it had a small table for laptop/files etc. The Double Room with Multiple Beds is a double bed with a single fold-away bed in a cupboard, a stool and a TV with a narrow shelf which is fine for me. Nice view from the 6th floor shows how near the airport it is. Very convenient for buses from Luton Rail and Bus Station (I took the A bus from bus stand number 1 but I think there are others too) which stops right opposite the hotel. PS there are two IBIS hotels so make sure you go to the right one! Highly recommend and have rebooked.
Stayed 1 night in Jul 2021
Response from Raman on 23 Jul 2021
"Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Raman Julka [General Manager]"

8/10 Good

Jaroslaw

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Small room
Room is too small. Like cage for bird.
Stayed 1 night in Jul 2021
Response from Ibis Budget Team on 15 Jul 2021
Thank you for taking the time to write a review about your recent visit.

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luton stay
Hassle free on visit staff great, and good location!
Stayed 1 night in Jul 2021
Response from Ibis Budget Team on 13 Jul 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value great place great stuff ! Hussein and Jhonny so friendly and helpful! It couldn’t have been better :)))
Stayed 1 night in Jul 2021

10/10 Excellent

viktoras

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Ibis Budget Team on 11 Jul 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Ibis Budget Team on 11 Jul 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Handy for train and airport
Stayed 1 night in Jun 2021
Response from Ibis Budget Team on 11 Jul 2021
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Ethan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Terrible service but decent hotel for the money
Thank you for the stay but will not be returning. My interaction with (who seemed to be) a manager of some sort was beyond terrible. Answered the phone while checking me in, didn’t make eye contact or any attempt to make me feel welcome at all. I almost felt like I was checking into a prison. He was ordering me about and shunted paperwork to sign in. After being handed the key card, I asked “sorry, what room was it again?” He looked at me as if I were stupid and slowly said “.... it’s on the card...?” Whilst heading towards the room he immediately began interrogating a female member of staff, asking: “right, can you explain why room ** took you so long?” .. in front of other guests. Apart from the rude service, the hotel was clean and presentable. The room could use a desk but the showers are nice so thank you. Will definitely stick with premier inn as had been staying in those for two nights previous and felt very welcome and walked to my room with a smile & looked forward to the night ahead with them. Once I got to my room I genuinely felt like (never been to haha) I’d been checked into a detention centre SIMPLY due to the way he spoke to a guest that is literally paying his wage. I hope this gets taken seriously, happy to give more details on request.
Stayed 1 night in Jun 2021
Response from Ibis Budget Team on 5 Jul 2021
I am sorry that on this occasion that you were disappointed with your stay. I treat all feedback with the utmost seriousness. Kind regards, Raman Julka [General Manager]

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property and staff were absolutely good for a budget hotel, but the signs and information from the airport were diabolical. My husband is 84 with Parkinson's and I am 75 and we walked, but the route was not only hazardous but dangerous and very badly signposted.
Stayed 1 night in Jun 2021
Response from Ibis Budget Team on 27 Jun 2021
Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Kind regards, Raman Julka [General Manager]

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was only here a few hours as had an early morning flight out and arrived very late, but good value for money. Quiet as well.
Stayed 1 night in Jun 2021
Response from Ibis Budget Team on 27 Jun 2021
Thanks for your review. I am glad you had a good stay with us. See you on your next trip hopefully! Kind regards, Raman Julka [General Manager]

6/10 Okay

Daniela

Liked: Cleanliness
Stayed 1 night in Jun 2021
Response from Ibis Budget Team on 11 Jul 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jozsef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great pre-flight stay
the hotel’s location is excellent, very close to the airport. the service was great, the staff were very courteous. the room was clean, and while the duvet looked deceitfully thin, it was comfortable so l had no issues with sleep. the hotel meets your basic travel needs, and although budget, it was a great value for money!
Stayed 1 night in May 2021
Response from raman on 29 May 2021
Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards, Raman Julka [General Manager]

6/10 Okay

John

Self Parking not valet parkin
£10 car patking charge reduced to £8 Self parking not free parking
Stayed 1 night in May 2021
Response from Raman Julka on 21 May 2021
I am really sorry to see that your stay was not up to expectations. Please let me know if I can be any future help here at Ibis Budget Luton Airport. Kind regards, Raman Julka [General Manager]