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"Great service and I love everything about the resort"

"Staff needs to be a bit more hospitable "

"Great entertainment, food, environment and staff. I can’t wait to go back again. Hopefully 2027"

"Resort is beautiful and brand new, but the service is very poor. As VIP Expedia customers, we never received the welcome fruit basket. At the a la carte restaurants, we waited on average 1.5 to 2 hours every night. We tried the Italian, Mexican, and Asian restaurants, and all were the same long wait time due to staff shortage . Half of the tables at the restaurants were available but they had no staff to serve the tables. I have a 6-year-old and a 4-year-old, and waiting that long is unacceptable. I was not alone, many people were frustrated and disappointed. The coffee bar ran out of pastries every morning, and the wait for a coffee was about 30 minutes. At the pool and beach bars, we waited 20 minutes just to be noticed. There is no customer service. For a resort this size, one coffee shop and four restaurants with no staff is unacceptable. Half the trip was spent just waiting."

"Love this place, alot to do, staff was great.."

"Princess Senses Mangrove -adults only is a beautiful resort. Great ocean and pool views from our room. The staff are friendly. It was nice to have transportation from the lobby to our building. Many restaurant options but get there early bc some restaurants get busy bc guests from the other resort eat there too. "

"My son and I had a wonderful stay at Toby’s. Staff was helpful and friendly."

"3.5 ⭐ – Good stay overall Clean rooms, friendly staff, and very good food. Be aware the hotel is not directly on the beach — you need to cross the strip (staff assist), and beach chairs cost extra. Minibar could be better stocked with local beer options. Overall, we enjoyed our stay, just important to know what to expect."

"We had an ocean view room which was truly amazing. The hotel is luxurious, with great attention to detail. The staff were friendly and made you feels very special, nothing was too much trouble and they catered to your every need, even had drinks service on the beach! There was always a selection of food and drinks and again if you wanted you could have pool service. We had an amazing stay and would highly recommend this hotel for couples or friends or even solo travellers. "