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Reviews of Champers Motor Inn

3.5 out of 5
Champers Motor Inn
6-10 Pharazyn Street, Lower Hutt

Reviews

8.0

Very good

Rating 10 - Excellent. 52 out of 131 reviews" "
Rating 8 - Good. 39 out of 131 reviews" "
Rating 6 - Okay. 24 out of 131 reviews" "
Rating 4 - Poor. 7 out of 131 reviews" "
Rating 2 - Terrible. 9 out of 131 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

4/10 Poor

Kevin

Travelled with partner
Disliked: Cleanliness, staff & service
When we arrived at Champers in the afternoon the reception was locked so I used the buzzer outside to finally summon someone. When they came I said I was checking in and he said they can't do it there. He said he could put us in the Du Pont Motor Inn which was back where we had come from. When I booked the room it said the room was available. The review above is for the Du Pont. They put us in an "Executive" Unit for the same price. While the unit was fairly good in terms of quality I would not call it executive. The worst thing with it was that it had been poorly cleaned. The staff were also not very friendly or helpful. They did not give us the WiFi password when we arrived and when we got back to the unit later that night and tried the internet of course the reception was closed so could not get the password.
Stayed 2 nights in Mar 2024

2/10 Terrible

Maureen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The 8-star rating is obviously from pre-Covid when Champers had a good reputation; now run down since being hired by Housing NZ for emergency housing. Absolutely awful. No basics (ie cups), dirty, items broken and damaged.
Stayed 3 nights in Mar 2024

2/10 Terrible

Troy

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stains all over carpet, toilet seat broken …No tv remote to turn tv on.
Stayed 1 night in Mar 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service
double charged and still not refunded !!! Absolutely terrible to deal with!
Stayed 1 night in Jul 2021

10/10 Excellent

johnny

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean Expected more cooking facilities eg. microwave
Stayed 4 nights in Jul 2021

6/10 Okay

Verified traveller

Travelled with family
Cleani ness
Stayed 2 nights in Jul 2021

2/10 Terrible

Jared

Disliked: Staff & service
Stayed 1 night in Jul 2021

10/10 Excellent

Jocelyn

Stayed 1 night in Jul 2021

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good size accom.
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service
Average room tidy . But there was a leak in bathroom and room not cleaned on a daily basis
Stayed 3 nights in Jun 2021

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Room was clean and well presented. However, our room was by laundry and was a bit noisey. People also congregated in this area to smoke and the fumes came into our room.
Stayed 1 night in Apr 2021
Response from Champers Motor on 13 Apr 2021
Good Morning Sir/ Madam, I really apologies for the unconvinced, we will try our best from next time to give lovely stay. Looking forward to see you again. Thankyou Champers Motor Inn

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, amenities
Staff tried to charge me double the Wotif rate - $380 per night instead of $380 for 2 nights - and didnt back down until l fired up my computer to show them, even then no apology. Very rudimentary service of the room on the middle day. Reception only open short hours, from 9am. Property no doubt very nice in its time.
Stayed 2 nights in Mar 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst and most expensive motel I've ever stayed at. The customer service was terrible, from the moment I arrived and wasn't even shown how to get to my room. It got worse. The apartment itself smelled of fat. There were dirty and ripped net curtains. There was grime on the walls. There was no power point in the kitchen, so I had to boil the water on the floor. The toilet seat was broken so it kept slipping to the side. The shower head was broken and had to be screwed up in place. Then, on my second morning there, the mixer in the shower broke and during my shower it went completely cold. It took the people in charge several hours before they phoned the plumber. When he came, he took the mixer away altogether, leaving no ability to have a hot shower, only a bath. After the plumber left, the water ran brown for 1.5 days. After we complained several times, the people in charge offered us our final two days in one of their other motels, but we refused because that one had got a lower overall rating than the one we were in, so we didn't want to risk getting a worse deal than we already had. They made no effort to refund us. Do NOT book to stay here. These people have no idea how to run a motel or how to have good customer service. We have told everyone we know how bad it was.
Stayed 5 nights in Mar 2021

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip and stayed 4 nights, office only open 9 am to 5pm so everything was done by email. Shame the restaurant isnt open any more. The room and bathroom are dated and could do with a re fit. A 3 star
Stayed 3 nights in Mar 2021

8/10 Good

Melanie

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Feb 2021
Response from Champers Motor on 13 Apr 2021
Thankyou for review. Looking forward to see you again. Thankyou Champers Motor Inn

10/10 Excellent

Brian

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay quiet relaxing, just missing a microwave. Thanks Brian
Stayed 1 night in Dec 2020

6/10 Okay

Neil

Business traveller
Disliked: Cleanliness
Stayed 4 nights in Nov 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, well run and a handy location. Enjoyed my stay - Thanks
Stayed 1 night in Nov 2020

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean enough at first, except for mould in the usual places around the bathroom shower and floor edges. No room servicing at all during a four night stay. Noisy every night at the complex until 12 or 1am with thin walls. Mattress was well worn and sagged in the middle. Lock on room door was very flimsy.
Stayed 4 nights in Oct 2020

10/10 Excellent

Karen, New Zealand

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff. Nice room. Nothig was a problem. Parking could sometimes be difficult.
Stayed 6 nights in Oct 2020

8/10 Good

Nigel, Christchurch, New Zealand

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very handy to shops and ferry. Quiet. Would have liked another chair.
Stayed 1 night in Oct 2020

8/10 Good

Ranald, New York State

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel has just changed ownership so it would not e fair to make any significant judgement at this point. However, the room was clean and well priced. The kitchenette could be better equipped, but that will probably come with the new ownership. The location is quiet and just a short drive from the business center of Lower Hutt. I can recommend this as a good place to stay.
Stayed 1 night in Sep 2020
Response from Andy on 8 Sept 2020
Thank you for your review. Your recommendations have been noted.

10/10 Excellent

Christel, Feilding

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place. Friendly people and nice rooms. Easy to find and close to town.
Stayed 1 night in Aug 2020
Response from Andy on 1 Sept 2020
Thank you for your review Kind Regards Andrea

8/10 Good

Verified traveller

Stayed 1 night in Jul 2020
Response from Andy on 4 Aug 2020
Thank you for taking the time to write a review. Kind Regards

10/10 Excellent

Donna, Palmerston North

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well presented, clean and tidy very comfortable room
Stayed 2 nights in Jul 2020
Response from Andy on 21 Jul 2020
Thank you very much for taking the time to write this review. We hope to see you another time.

10/10 Excellent

Stephen, Invercargill NZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy, modern decor. Good location. Close to Lower Hutt town centre and close to Petone. Easy to get to from the motorway.
Stayed 3 nights in Jul 2020
Response from Andy on 13 Jul 2020
Thank you for taking the time to leave a review.

8/10 Good

Grace

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Great thanks
Stayed 1 night in Jun 2020
Response from Andy on 6 Jul 2020
Thank you for your review. Were pleased you enjoyed your stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant neighbourhood and little traffic noise. Also enjoyed the friendliness of the owners and staff.
Stayed 2 nights in Feb 2020
Response from Andy on 2 Mar 2020
Thank you very much for your review. So pleased you enjoyed your stay.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing because I was in and out very quickly. Nothing else to add
Stayed 1 night in Jan 2020
Response from Andrea on 5 Feb 2020
Thank you for taking the time to post this review.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Clean and serviceable, a bit dated. Friendly staff.
Stayed 2 nights in Jan 2020
Response from Andrea on 5 Feb 2020
Thank you for your review of Champers.

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Was an ok place - Clean and tidy and basic amenities
Stayed 8 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge spacious apartment, decor was a bit tired but it was very clean and the staff were lovely!
Stayed 2 nights in Oct 2019
Response from CLARE on 11 Oct 2019
THANK YOU SO MUCH FOR YOUR FEEDBACK. IT IS MUCH APPRECIATED.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Andy on 16 Oct 2019
Thank you for taking the time to give us your review. Kind Regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the hospitality the place was clean and fresh,
Stayed 2 nights in Sep 2019
Response from Andy on 12 Sept 2019
Thank you for taking the time to review our property. Please that you enjoyed your stay.

8/10 Good

Jeremiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super conviniently location & a good night's rest
Last minute accommodation option we chose Champers as a place to just recuperate and rest during a busy weekend. Room was super clean, warm and welcoming. TV had Sky and all other channels. Kettle provided with milk and complimentary coffee, tea and hot chocolate. Nice comfortable couch also and ironing amenities availble for use. Just a couple of minor touch ups needed: 1. Bed was too bouncy and needed to be a little firm for my liking, otherwise totally functional. 2. Shower pressure was a little weak and the water tap handle was super sensitive, meaning you had to be careful and precise to get the right temp or else be blasted with either hot or cold water. What I loved also was the area is super accessible to motorway, and Petone and Lower Hutt City are 7-10mins either way in by car. Very conviniently placed. We had a very good experience, sleep and rest. Staff were super smiley and welcoming too. Would Definately stay again.
Stayed 2 nights in Jul 2019
Response from Andy on 3 Sept 2019
Thank you for your review. We're pleased that you enjoyed your stay at Champers, and hope to welcome you back in the future.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2019
Response from Andy on 27 Jun 2019
Thank you for taking the time to review our Motor Inn. Any feed back is greatly appreciated.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019
Response from Clare on 21 Jun 2019
Thank you for your review. If you were happy then we are happy!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Andy on 11 Jun 2019
Thank you very much for taking your time to write this review. We are delighted you enjoyed your stay.

2/10 Terrible

Verified traveller

Stayed 2 nights in May 2019
Response from Andy on 29 May 2019
I'm sorry you didn't enjoy your stay. Without knowing what it was you didn't like, it is very hard to respond to this review.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a room and paid but was to late to check in so why take my money and confirm booking
Stayed 1 night in May 2019
Response from Andy on 24 May 2019
It clearly states that we close at 9pm, you made the booking after 11pm. We have not taken your money, and we did not confirm your booking. This is an issue you need to take up with Expedia, who is holding you funds.

6/10 Okay

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Great shower No sky sport no crockery for own food like muesli
Stayed 3 nights in Apr 2019
Response from Andy on 24 May 2019
Thank you for your review. As we have an onsite Restaurant for breakfast, crockery is not provided in the studio units (only 1/2 bedroom Units & Executive Suites which have full kitchens) . However can be provided if requested. Kind Regards

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All looks good here. Clean tidy well maintain room
Stayed 2 nights in Apr 2019
Response from Andy on 29 Apr 2019
Thank you for your review.

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Nice bath and relaxingthere was no microwave, very warm everything else was very good except for the microwave.
Stayed 3 nights in Mar 2019
Response from Andy on 29 Apr 2019
Thank you for your review. Yes you are correct most of our studio units don't have microwaves, unless requested.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2019
Response from Andy on 29 Apr 2019
Thank you for your review

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly. Very easy to find.............. nothing else.
Stayed 1 night in Mar 2019
Response from Andy on 14 Mar 2019
Thank you for your review, we've very happy you enjoyed your stay and hope to see you again.

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff...good sized room, clean and tidy...👍
Stayed 3 nights in Feb 2019
Response from Andy on 29 Mar 2019
Thank you for taking the time to post positive feedback. We look forward to welcoming you back to Champers in the Future.

6/10 Okay

Verified traveller

Stayed 2 nights in Mar 2019