Dear Billy, we are so happy that you enjoyed your stay and felt everything went well. We hope in the future we can continue to meet your needs.

DearTomika,Thank you so much for choosing to stay at the Clarion Pointe. We are so sorry that you did not enjoy your stay. We hope we can meet your needs in the future.

Dear William,We certainly are sorry to hear that you infact did not enjoy your stay with us here at Clarion Pointe. In seems like a lot of the issue may have been the location of the room. We are next to the highway so I could certainly understand why you would have issues with noise from the expressway. As far as the set up of the room, we do apologize but unfortunately we do have to adhere to the ADA law. We can not have anything under the sink and the sink and the toilet have to be a certain height in order to be wheel chair accessible. We understand this may not be the most appealing rooms and try this is why we discount these rooms. In the future I would invite you to maybe try our king suites. They have whirl pool tubs and sliding glass shower doors. As well as large sinks with a lighted mirror and even a lounge area. They are away from the expressway so there is not as much noise. These are more expensive than the handicap rooms and are not discounted but seems to be more your speed. If interested in the future I would be more than happy to personally give you a tour. Have a wonderful Day!

Dear Megan, We want to apologize because overall it seems our customer service team dropped the ball and this was never our intention. We would always like resolve the issues the first time around and I'm sorry this was not part of your experience. We do hope that in the future you would consider giving us a second chance to make a better impression and overall wow you. have a wonderful day!

Dear Jessi, we are so happy that you enjoyed your room and took full advantage of our outside doors. Fergi is certainly one of our exemplary employees and we are certainly happy that he was able to make your stay so enjoyable.

Dear Carolyn,Thank you so much for choosing to stay at the Clarion Pointe. We are so happy that you enjoyed your stay and noticed our nice new renovations! We hope we can continue to meet your needs in the future.

Dear Christy,Thank you so much for choosing to stay at the Clarion Pointe. We are so sorry that you did not enjoy your stay. We hope we can meet your needs in the future.

Dear Desiree,Thank you so much for choosing to stay at the Clarion Pointe. We are so happy that you enjoyed your stay and noticed our nice new renovations! We hope we can continue to meet your needs in the future.

Dear Paul,Thank you so much for choosing to stay at the Clarion Pointe. We are so happy that you enjoyed your stay and felt the we had a great property for the price. We hope we can continue to meet your needs in the future.

Dear Dianna,We are so happy that you enjoyed our kind and attentive staff. We want to assure you that we run a very professional establishment and have a zero tolerance policy for drug use or unruly behavior. We are so pleased that our staff was able to jump in and take control of the situation and hope to see you again in the future!

Dear Devonte,Thank you for staying at the Clarion Pointe. We are so please to hear that you had a very nice room, with a decent breakfast, and nice people. We hope to see you again soon!

Dear Stacy,Thank you for staying with us at the Clarion Pointe. We are so pleased that your room was very clean and your bed was comfortable. Thank you for taking notice of our neat and clean eating area. Our breakfast attendant works hard to maintain a clean eating area. Thank you for recommending our hotel and we hope to see you in the future where we can continue to meet your needs.

Dear Pedro,We are so happy to hear that your stay was quiet and you enjoyed our location. We hope to see you again in the future.

Dear Jerica,Thank you so much for choosing to stay at the Clarion Pointe. We are so happy that you enjoyed your stay and noticed our nice new renovations! We hope we can continue to meet your needs in the future.

Dear WiIlliam,Thank you so much for choosing to stay at the Clarion Pointe. Sorry about the alarm going off during your stay. Our facility is a non-smoking facility but some guest do not always follow the policy even though we charge a hefty fine of 250 for non-compliance. Unfortunately when this happens, our smoke detectors can't differentiate the difference between the smoke from a cigarette and an actual fire and there for sounds off. I'm sorry this was the case during your visit and I apologize at the time the staff did not have all the answers. Management reviewed the cameras and were able to locate the issue. We hope you give us another opportunity to WOW you in the future with no hiccups.

Dear Eugene,Thank you so much for choosing to stay at the Clarion Pointe. We are so happy that you enjoyed your stay with us and felt you got a good price for exceptional quality. We hope we can continue to meet your needs in the future.

Dear Glenn,Thank you so much for choosing to stay at the Clarion Pointe. We are so happy that you enjoyed your stay and we hope we can continue to meet your needs in the future.

Dear Saroj,We are so happy to hear you had a good experience here with us Quality Inn Louisville East and we hope to continue to meet all of your expectations in the future.

Dear Marlon,We are so happy to hear that you had an awesome experience here with us at Quality Inn Louisville East and we hope in the future to continue to meet your expectations.

Dear Zachary,We are so happy to hear that you enjoyed out continental breakfast. Our breakfast staff try their best to keep our guest comfortable and full. We hope we can continue to meet your expectations in the future.

Dear LeAnn,Thank you so much for choosing to stay at the Clarion Pointe. We are so happy that you enjoyed your stay and that you felt our indoor pool was nice. We hope we can continue to meet your needs in the future.

Dear Konneadra,We are sorry to hear that you didn't get to enjoy your full stay but always happy to have you. We have made a lot of renovations to our property and are currently in the process of updating our pictures. We certainly understand allergies and unfortunately have to follow brand standard on the detergent that we use on our property. We do go through Eco lab which is a very big chain so I would suggest asking the front desk what detergent that use for their property on future stays to avoid having this issue in the future. It was certainly a joy having you here and have a wonderful day.

Dear Ashley,Thank you so much for choosing to stay at the Clarion Pointe. We are sorry we were not able to meet all of your needs and hope that we can improve on your stay in the future.

Dear Vinnie,Thank you staying at Quality Inn Louisville East. We are so pleased to hear that the staff were very friendly and helpful. We hope to continue to meet your needs in the future.

Dear Juan,We are so happy that you enjoyed your stay and felt like you got great value for your money. We do truly hope to continue to meet your needs in the future.

Hello John, we appreciate the perfect score. Our aim is quality, and your comments motivate us to keep setting higher standards.

Hello Cheol, thank you for the kind words. We are delighted that we could make your stay here worthwhile. We look forward to seeing you again soon.

Dear Joseph, thank you for the perfect rating. It is our pleasure to serve amazing guest like you. Have a great day and come back soon.

Hi Rohan, your five-star review sent us over the moon. Thank you for placing your trust in us. Our entire team deeply appreciates it. Please be sure to come back to visit us

Dear Gertie, thank you so much for the wonderful five-star review! Your gratitude inspires our team to continue offering first-rate service. We consider it an honor to have you here. We look forward to you coming back

Dear Ernestine,We are sorry to hear that you did not enjoy your stay at our hotel. We do have a protocol for issues with pest. We apologize that you were given any false information but a refund can not be given with out assessment of the room. I did have this room inspected and there were no signs of any pest nor were there any complaints from guest since your departure. I have tried to call you but I have not been able to get you on the phone. If you have any questions you can reach out to me through the hotel directly.

Dear Matiwos,We are so happy that you enjoyed your stayed with us and look forward to your next visit! Thank you for choosing Quality Inn Louisville East.

Dear Lynda, thank you so much for the wonderful five-star review! Your gratitude inspires our team to continue offering first-rate service. We consider it an honor to have you here. Please come stay with us again soon!!

Hi Sonya, Your words have brightened our day! We put a lot of effort into providing comfortable accommodations and excellent customer care. Appreciate you taking the time to notice our efforts and for letting us know how much you enjoyed your visit. We value your feedback and look forward to seeing you again.

Hello Luann, we appreciate the perfect score. Our aim is quality, and your comments motivate us to keep setting higher standards. Hope to see you again.

Dear Ascencion, thank you for choosing to visit Quality Inn. We are concerned to note the rating you have posted and are sorry to see that you were not satisfied with your experience here. Hope you could give us another opportunity to welcome you back and prove that we can serve you better. With kind regards,

Hello Janet, Your compliment means the world to us because we work hard to give each of our visitors the greatest possible experience. We appreciate you picking our hotel and leaving a wonderful review.

Hi Anne,We make every effort to maintain both high standards in our product and service and I am delighted to see that our efforts have satisfied you. Look forward to having you again.

Dear John.We are so happy that you enjoyed your stay and found our staff to be helpful! We always try and go over and beyond to assist all of our guest! We hope to see you soon. have a wonderful dasy!

Thanks Gladis, we appreciate the 3 stars. We apologize that you arrived during our time that we are updating the fitness room. We hope you will come back and see the new updates.Have a great day,