Hotels near Los Nevados National Park

"This is a thermal water hotel, but upon arrival the whole entire hotel didn't have any thermal water running. It took until late at night to fix the problem, but the pool in my room was empty. Then, the staff had to call maintenance because it was an issue with the pool inside the room. I couldn't use the pool until this morning. The other pools in the common areas were freezing and disgusting. Even the robe they have had some stains on it. I especially requested a quiet cabin, and it was a lot of noise from thr cabin next to me until almost midnight? Then tjis morning the area was the uploading zone for all the supplies coming to the hotel. So a bunch of trucks and staff were making a lot of noise The whole experience was horrific and I couldn't get out of that place fast enough. Did an early check out. On the other hand some of the staff was nice and attentive and tried to resolve all the issues they were having the best they could. HORRIBLE PLACE! and very disappointed as yesterday was my birthday, and I wanted to have a relaxing time."

"Place was a dream. Will go again. They even had an amazing dog to escort us to the waterfall hike named sol. Food was good and affordable , the staff were very friendly . Can not wait to go back!"

"The property is beautiful. The turkish bath is a definitely a plus. Its a bit far from the city, but if that's what you're lookin for of if you don't mind driving a bit, then it's absolutely worth it "

"The staff was amazing! And the breakfast was included and was very tasty. Our room was clean and the location was on a more quiet street with cute restaurants and beautiful scenery."

"Beautiful place and friendly staff"

"Everything about our stay here was ideal. The staff was extremely friendly. We had plenty of privacy. The hot tub was amazing. The bed was comfortable. The food was incredible. The list goes on and on. It was a very enjoyable stay and we would definitely recommend Atardeceres del cafe to others."

"Have been going for a few years on visits to Colombia. Staff is friendly and helpful. Hotel clean and in nice neighborhood. Could update breakfast offerings."

"Amazing place, we will come back!"

"Want your vacation ruined — this is the place for you! I am absolutely seething with fury after my experience at this so-called hotel. If there were a way to give this place negative stars, I would do it without hesitation. From the moment we arrived, it was a complete disaster. We arrived with a confirmed booking, tired and expecting a smooth check-in, only to be told — with shocking indifference — that they “couldn’t find” our reservation. No apology, no urgency, no accountability. Just shrugs. What followed was hours of our time completely wasted while they did absolutely nothing meaningful to fix their mistake. Instead of taking responsibility, they pushed us out the door by calling a cab (which, by the way, they did NOT pay for), and sent us to some “friend’s hotel” as if that was an acceptable solution. It wasn’t. Not even close. The place they sent us to was beyond unacceptable — it was honestly disgusting. The room had no window, no fridge, no AC. The fan was filthy, clearly never cleaned, just blowing around stale, foul air. The smell in the room was unbearable — thick, suffocating, and impossible to ignore. The bathroom? Even worse. There was someone else’s hair in there, no proper ventilation, and to make it even more absurd, there’s a literal window from the tiny bathroom straight into the bedroom. So if someone uses the bathroom (and yes, let’s be real), everything — sound, smell, all of it — goes directly into the sleeping area. Zero privacy. Zero hygiene."