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2/10 Terrible
Rosa, Buena Park
Travelled with partner
28 Apr 2024
Liked: Cleanliness
Second time coming. Not sure I’m coming back.
Rosa
Stayed 1 night in Apr 2024
Response from The Sofitel LA team on 30 Apr 2024
Thank you for your feedback. We're sorry to hear your recent experience didn't meet your expectations. We'd love the opportunity to improve your next stay. Please reach out to us directly to discuss your concerns.
Claudia, our room attendant was very thorough. She even left a birthday card and treat tray in the room.
Will definitely go back for another stay!
Jennifer
Stayed 3 nights in Apr 2024
Response from The Sofitel LA team on 23 Apr 2024
We're thrilled to hear about your positive experience during your stay with us! It's wonderful to know that Claudia provided you with such thoughtful service and made your stay special with a birthday card and treat tray.We're delighted that you plan to stay with us again. We can't wait to welcome you back and provide you with another exceptional experience!
Excellent, reliable, warm service is what sets this stay apart from the rest. I would not say this is a "luxury" hotel, but they make it feel that way. From Jennifer at the front desk check-in to Adonis the bellman at check out, everyone went above and beyond to make my experience a good one. Highly recommend.
jennifer
Stayed 4 nights in Apr 2024
Response from The Sofitel LA team on 23 Apr 2024
We're so glad you had such a wonderful stay with us! It's fantastic to hear that our team members, from Jennifer at check-in to Adonis the bellman at check-out, made your experience exceptional.We look forward to welcoming you back for another memorable stay.
Thank you for sharing your feedback. We're glad you found us a good option in Beverly Hills.If you have any suggestions for improvement, please let us know. We look forward to welcoming you back!
The staff were very nice, but there was noise during the day from a preschool close by
Salima
Stayed 4 nights in Apr 2024
Response from The Sofitel LA team on 17 Apr 2024
Salima,We're glad to hear that you found our staff to be very nice. We apologize for any inconvenience caused by the noise from the nearby preschool during the day. Your feedback is valuable to us, and we'll do our best to address this issue to ensure a more peaceful experience for our guests in the future.Best Regards,The Sofitel LA Team
I love this place but not sure if I had VIP?
I have yet to be upgraded when I say here but hopefully next time. I love the staff and spa is nice. I will go back for sure!
Candice
Stayed 1 night in Mar 2024
Response from The Sofitel LA team on 17 Apr 2024
We're thrilled to hear that you love our hotel and that you enjoyed your stay, including our staff and spa amenities. We appreciate your loyalty and hope to have the opportunity to welcome you back soon. Best Regards,The Sofitel LA Team
6/10 Okay
Kevin
12 Apr 2024
Liked: Staff & service
My room leaked during the rain the wall was bubbled out had been for a while had to be mold I couldn’t breathe after the first night moved to another room problem solved
Kevin
Stayed 3 nights in Mar 2024
Response from The Sofitel LA team on 17 Apr 2024
We're deeply sorry to hear about the inconvenience you experienced with your room during the rain. Your comfort and safety are our top priorities, and we sincerely apologize for any discomfort caused. We're glad to hear that the issue was resolved promptly by moving you to another room. Your feedback is invaluable to us, and we'll take immediate steps to address the situation to prevent any recurrence in the future.Best Regards,The Sofitel LA Team
Would’ve been nice to know that their kitchen and room service was shut down during our duration
Adriana
Stayed 1 night in Apr 2024
Response from The Sofitel LA team on 17 Apr 2024
We apologize for any inconvenience, please contact us directly so we can discuss this issue further.Best Regards,The Sofitel LA Team
2/10 Terrible
Asiyat
10 Apr 2024
Asiyat
Stayed 1 night in Apr 2024
Response from The Sofitel LA team on 30 Apr 2024
Thank you for your feedback. We're sorry to hear your recent experience didn't meet your expectations. We'd love the opportunity to improve your next stay. Please reach out to us directly to discuss your concerns
10/10 Excellent
Dean
9 Apr 2024
Dean
Stayed 1 night in Apr 2024
Response from The Sofitel LA team on 30 Apr 2024
Thank you for your recent rating. We look forward to welcoming you back!
We're sorry to learn that noise disrupted your ability to relax and nap during the day. Providing a peaceful environment for our guests is a top priority for us, and we regret any inconvenience caused. Had we known about the issue during your stay, we would have been more than happy to address it promptly. Our team is always available to assist with any concerns or requests to ensure our guests' comfort.Please feel free to reach out to us directly if you have any further feedback or if there's anything we can do to enhance your future stays with us. We appreciate your valuable input and hope to have the opportunity to welcome you back for a more serene experience.
10/10 Excellent
David, Melville
7 Apr 2024
Liked: Cleanliness, amenities
Great time. Great service.
David
Stayed 1 night in Mar 2024
Response from The Sofitel LA team on 9 Apr 2024
Thank you for your rating! We look forward to having you at the Sofitel Los Angeles at Beverly Hills in the near future.
Thank you for your great rating, we hope to have you back soon!
6/10 Okay
Gissoo
31 Mar 2024
Gissoo
Stayed 3 nights in Mar 2024
Response from The Sofitel LA team on 23 Apr 2024
Thank you for your rating! We look forward to welcoming you back to our hotel.
6/10 Okay
leo
Travelled with partner
26 Mar 2024
Liked: Staff & service
The staff tries so hard to be helpful. A shout out to Marta at the restaurant and Edgar in housekeeping. The room was very noisy from the airconditioner and the towels were so rough that they hurt. The elevavators both broke and staff had to ride with us each ride. Overall I dont think i would stay again. Hotel was big on making the lobby look cool and moderm but should be concentrating on buying soft towels, better firm mattresses, and not noisy airconditioners. Staff was 5 stars...
leo
Stayed 3 nights in Mar 2024
Response from The Sofitel LA team on 29 Mar 2024
Bonjour Leo,Thank you for your feedback. We're glad to hear Marta and Edgar made your stay memorable. We apologize for the noise, rough towels, and elevator issues you encountered. Your comments are noted, and we'll strive to improve. We hope to welcome you back for a better experience in the future.
Elevators were broken for much of my stay yet I was charged for a spa fee. Guests were smoking in rooms.
Rachel
Stayed 5 nights in Mar 2024
Response from The Sofitel LA team on 29 Mar 2024
We apologize for the inconvenience caused by the broken elevators during your stay. We take such matters seriously and will address them promptly. Please rest assured that we are committed to providing a pleasant and comfortable experience for all our guests. If you have any further concerns or would like to discuss your experience in more detail, please feel free to contact us directly.
Our stay was wonderful just that we couldn’t charge any device, for a modern hotel that was a disappointment
Molley
Stayed 1 night in Mar 2024
Response from The Sofitel LA team on 25 Mar 2024
We're delighted to hear that you had a wonderful stay with us. However, we apologize for the inconvenience regarding the inability to charge devices. Your feedback is valuable, and we will address this issue to ensure a more seamless experience for our guests in the future. Thank you for bringing this to our attention, and we hope to welcome you back for an even better experience next time.
10/10 Excellent
Adam
15 Mar 2024
Adam
Stayed 2 nights in Mar 2024
Response from The Sofitel LA team on 9 Apr 2024
Thank you for your rating! We look forward to having you at the Sofitel Los Angeles at Beverly Hills in the near future.
Excellent stay - really appreciated the room upgrade. Every staff person was above and beyond friendly and helpful.
Shelah
Stayed 1 night in Mar 2024
Response from The Sofitel LA team on 25 Mar 2024
We're thrilled to hear that you had an excellent stay with us and appreciated the room upgrade! Providing exceptional service is our priority, and we're delighted that every staff member went above and beyond to make your experience memorable. Thank you for your kind words, and we can't wait to welcome you back for another fantastic stay!Warm regards,
The staff. Each staff member was polite, courteous & helpful.
LINDA
Stayed 2 nights in Mar 2024
Response from The Sofitel LA team on 25 Mar 2024
Bonjour Linda,We're delighted to hear that you found each staff member to be polite, courteous, and helpful during your stay. Providing exceptional service is our priority, and we're thrilled that our team made your experience memorable. Thank you for your kind words, and we look forward to welcoming you back soon!
10/10 Excellent
Emily
5 Mar 2024
Emily
Stayed 1 night in Jan 2024
Response from The Sofitel LA team on 25 Mar 2024
Thank you for taking the time to leave us a rating. We hope to have you back at our hotel again in the near future!
We're delighted to hear that you found us organized and welcoming! Thank you for your positive feedback. We look forward to hosting you again in the future for another enjoyable experience!
3rd time I stayed here. Felt very safe. Love the valet parking employees. Especially Willie. They packed my car for me. Reasturant delicious. Always the same people working. So nice helpful and patient. Especially the lady waitress. She wonderful. Highly recommend this hotel!! Very special for the price.
Phyllis
Stayed 1 night in Feb 2024
Response from The Sofitel LA team on 27 Feb 2024
Thank you for being a loyal guest! We're thrilled to hear that you felt safe during your stay and had positive interactions with our valet parking team, especially Willie. It's wonderful to know that you enjoyed the restaurant, and we appreciate your compliments about our dedicated staff. We look forward to welcoming you back for another exceptional stay. Your recommendation means a lot to us!
10/10 Excellent
JOSEPH
22 Feb 2024
Liked: Staff & service
Good service
JOSEPH
Stayed 8 nights in Feb 2024
Response from The Sofitel LA team on 25 Mar 2024
Thank you for taking the time to leave us a rating. We hope to have you back at our hotel again in the near future!
The staff were extremely helpful and made the stay very pleasant. We will definitely stay again
Anne
Stayed 1 night in Feb 2024
Response from The Sofitel LA team on 27 Feb 2024
We're delighted to hear that our staff's helpfulness contributed to a pleasant stay for you! Thank you for your kind words. We can't wait to welcome you back for another enjoyable experience in the future!
2/10 Terrible
Susan
21 Feb 2024
Susan
Stayed 8 nights in Feb 2024
Response from The Sofitel LA team on 25 Mar 2024
Thank you for taking the time to leave us a rating. We'd love to hear more about your experience, please contact our hotel directly to speak to someone directly.
4/10 Poor
Shadia
Travelled with family
19 Feb 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
The only nice thing about the property was the lobby and friendly employees. The hotel room was outdated. There was no mini fridge to keep our food, drinks and desserts inside. There was no hair dryer either, which is included with the most basic hotels. At checkin we were told our room was upgraded to a better room for signing up to be a member with them. But I dont think that was true since we signed up at checkin and went up right away to the room where there was a sign welcoming us with my name on it lool.
Shadia
Stayed 3 nights in Feb 2024
Response from The Sofitel LA team on 27 Feb 2024
Thank you for taking the time to share your feedback. We appreciate your positive comments about our lobby and friendly staff. We apologize for any inconvenience you experienced in your room, and we take your concerns seriously. Your feedback about the missing amenities and the room upgrade discrepancy is valuable, and we will address these issues to enhance the overall guest experience. If there's anything specific you'd like us to investigate, please feel free to reach out directly. We hope to have the opportunity to improve upon these aspects and welcome you back for a more satisfying stay in the future.
Thank you for your kind words! We're delighted to hear that your stay was amazing. We look forward to welcoming you back for more exceptional experiences in the future!
Thank you for your feedback! We appreciate your compliments on our hotel. We'll certainly take note of your comments about the room, and we're committed to ongoing improvements. We hope to welcome you back for an even better experience in the future!
10/10 Excellent
Michael
12 Feb 2024
Michael
Stayed 5 nights in Feb 2024
Response from The Sofitel LA team on 25 Mar 2024
Thank you for taking the time to leave us a rating. We hope to have you back at our hotel again in the near future!
Excellent customer service from every single staff member. Clean, safe and super close to shopping and restaurants. Highly recommend!
Shelby Nicole
Stayed 3 nights in Feb 2024
Response from The Sofitel LA team on 12 Feb 2024
Dear Shelby,Thank you so much for your excellent review! We're thrilled to hear about the fantastic customer service you received from every staff member. It warms our hearts to know you found our location clean, safe, and conveniently close to shopping and restaurants.Your high recommendation means a lot to us, and we look forward to welcoming you back. If there's anything specific you loved about your stay or any suggestions you have, please feel free to share.
10/10 Excellent
Anthony, Summerville
Travelled with partner
8 Feb 2024
Liked: Cleanliness, staff & service
Friendly staff -
Anthony
Stayed 2 nights in Feb 2024
Response from The Sofitel LA team on 9 Feb 2024
Dear Anthony,Thank you for your recent review. We appreciate your comments about our friendly staff.
10/10 Excellent
Adebayo
7 Feb 2024
Adebayo
Stayed 4 nights in Feb 2024
Response from The Sofitel LA team on 25 Mar 2024
Thank you for taking the time to leave us a rating. We hope to have you back at our hotel again in the near future!
6/10 Okay
Liandier
5 Feb 2024
Liandier
Stayed 2 nights in Jan 2024
Response from The Sofitel LA team on 25 Mar 2024
Thank you for taking the time to leave us a rating. We hope to have you back at our hotel again in the near future!