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Reviews of Svalbard Hotell - The Vault

3 out of 5
Svalbard Hotell - The Vault
Vei 507-01, Longyearbyen

Reviews

9.4

Exceptional

Rating 10 - Excellent. 220 out of 337 reviews" "
Rating 8 - Good. 110 out of 337 reviews" "
Rating 6 - Okay. 4 out of 337 reviews" "
Rating 4 - Poor. 1 out of 337 reviews" "
Rating 2 - Terrible. 2 out of 337 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Keiko, York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel situated very close walking distance for Longyearbyen’s shopping centre and restaurants. Inside the hotel tiny but very good Sushi restaurant there. I’m Japanese. I’ve never tasted good like this long time. Room itself was very comfortable and well equipped. Less clothes hangers but plenty of hooks and big shelves. There were 5 windows in our room. Bit struggled to close rolling blackout screens. TV control was little complicated but gradually found out how to operate. The room was very clean and room slippers were great.
Stayed 1 night in Apr 2024

10/10 Excellent

Hans

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except they ran out of some food items for breakfast a couple of mornings
Stayed 4 nights in Apr 2024
Response from Reception on 16 Apr 2024
Dear Hans, thank you for your review. We're happy that you had a pleasant stay with us! We will address your feedback regarding breakfast and take it up internally.Looking forward to welcoming you again in the future.

10/10 Excellent

Monika

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Such a great location. The restaurant in the hotel is also particularly good!
Stayed 4 nights in Mar 2024
Response from Reception on 3 Apr 2024
Dear Monika, Thank you for leaving us a review after your stay! We are happy to hear you enjoyed the location and restaurant. Hope to host you again at another occasion!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
The Vault is one of the best hotels I have ever stayed at. Cosy and warm, clean and fresh - I absolutely loved it. I will stay again no problem at all !
Stayed 2 nights in Feb 2024
Response from SO on 29 Feb 2024
Dear Patrick, We appreciate your kind review and feedback. And we're so happy that you have enjoyed your time at Svalbard Hotell The Vault. Thank you for your time. Wishing you a warm welcome back in the future! Kind regards, The staff at Svalbard Hotell The Vault.

10/10 Excellent

Siu Pang Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Location
The location are really good for get stuff if you need.
Stayed 3 nights in Jan 2024
Response from Reception on 2 Feb 2024
Dear Siu Pang, We are glad to hear that you enjoyed your stay, and appreciate you taking the time to leave a review. Best regards, Svalbard Hotell

10/10 Excellent

Cynthia, Pittsburgh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay when visiting Svalbard. Directly across from main shopping and eating. Wonderful, friendly and helpful staff. Great breakfast and great option for dinner
Stayed 3 nights in Oct 2023
Response from Sara on 25 Oct 2023
Dear Cynthia,Thank you for staying with us. We appreciate that you've taken time to leave us a review. Kind regards,Team Svalbard Hotell

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Cute hotel with access to local sights. My flight out got canceled, and they were very accommodating. Had a great stay here.
Stayed 2 nights in Oct 2023
Response from NP on 20 Oct 2023
Dear Carolyn,Thank you for taking your time to leave us such a nice review and we are happy you enjoyed your stay. We will warmly welcome you back in the future. Have a lovely weekend further. Kind Regards, Svalbard Hotell Team.

10/10 Excellent

Marjorie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, great location
Stayed 1 night in Sep 2023
Response from Svalbar Hotell The Vault on 13 Sept 2023
Dear Marjorie,Thank you for your feedback, we appreciate your opinion.We are thrilled to hear that you enjoyed your stay with us, and you are most welcome back.

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal base & a reasonable price
Clean, comfortable, centre of town , delicious breakfast, reception staff very good, everything you need from a hotel & it also has an excellent Japanese restaurant in it - Nuga Sushi
Stayed 8 nights in Aug 2023
Response from Svalbard Hotell The Vault on 6 Sept 2023
Dear Naomi,Thank you for taking the time to leave us a review, we appreciate your kind words. We are happy to hear that you enjoyed your stay with us, and we hope we get to welcome you again in the future.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Vault is situated in a convenient part of Longyearbyen. The room was clean and comfortable and the staff were very helpful and courteous. We would definitely stay here again.
Stayed 1 night in Jul 2023
Response from Reception Svalbard Hotell on 27 Jul 2023
Dear Susan,Thank you for taking the time to write a review, we value feedback from our guests. We are happy to hear that you had a good stay with us and that you would like to come back in the future.We hope to host you again!Best regardsSvalbard Hotell Team

10/10 Excellent

Susan

Stayed 1 night in Jul 2023
Response from Svalbard Hotell The Vault on 7 Aug 2023
Dear Susan,Thank you for taking the time to leave us a rating. We appreciate your opinion, and we hope we are able to welcome you back in the future.

8/10 Good

Sven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A nice and quiet hotel with the essential services. Like most other hotels in town The Vault is near the center. Staff is courteous and helpful. The hotel has a No-Shoes policy.
Stayed 1 night in Jun 2023
Response from Reception on 21 Jun 2023
Dear Sven, thank you for your feedback and your kind words. We are happy to hear that you enjoyed your stay with us. We are hoping to welcome you again at our hotel in the near future! Best regards, Svalbard Hotell The Vault

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In town Svalbard
Centrally located and easy to enjoy all the sites in town and nearby.
Stayed 2 nights in Jun 2023
Response from Reception on 19 Jun 2023
Thank you for taking the time to give us feedback. We are happy to hear that you enjoyed your stay with us. Looking forward to welcome you back! Best regards, Svalbard Hotell The Vault

10/10 Excellent

Nigel

Stayed 1 night in Jun 2023
Response from Svalbard Hotel | Team on 16 Jun 2023
Dear Nigel, Thank you for taking your time to leave us such a nice review! We appriciate the feedback and would love to host you again in the future.Kind regards,Svalbard Hotel Team

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay for work for a couple of nights. Breakfast was good, not too far to walk into town for an evening meal.
Stayed 2 nights in May 2023
Response from Sanne on 9 May 2023
Hi Robert,Thank you for taking the time to leave us a review. We appreciate your opinion, and were happy to hear that you enjoyed your stay with us. Youre most welcome back.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, quiet, great breakfast
Stayed 3 nights in Apr 2023
Response from Svalbard Hotell The Vault on 6 May 2023
Dear Kevin, Thank you for taking your time to write us a review. We are glad to hear that you had a pleasant stay at our hotel. We hope to host you again in the near future.Kind regards,Reception

8/10 Good

Carol Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a real problem with the lighting in the room. It was harsh and di
Stayed 3 nights in Feb 2023
Response from Svalbard Hotell | Team on 17 Feb 2023
Dear Carol. Thank you for taking your time to leave us an review. We are sorry to hear that you had problems with the lighting in your room. We will take this further. Kind Regards.

10/10 Excellent

Kevin

Stayed 4 nights in Jan 2023
Response from Svalbard Hotell Team on 4 Feb 2023
Dear Kevin, Thank you for taking the time to leave a review. We appreciate the feedback from our guests, and we are very pleased to hear that you enjoyed your stay with us! We hope to welcome you back to Svalbard at a later time. Wishing you a lovely day.Kind Regards, Svalbard Hotell Team

10/10 Excellent

Ramesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast. Friendly staff.
Stayed 2 nights in Nov 2022
Response from Reception on 19 Nov 2022
Dear Ramesh,Thank you for taking the time to leave a review, we value the feedback from our guests.We are thrilled to hear that you had a good stay and the our level of service was up to your standard.We hope to see you in the future.Kind regardsSvalbard Hotell Team

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place
great location and accomodations. Staff really makes this place special. Andrew (I hope I have that name right) is a treasure at the front desk.
Stayed 2 nights in Jul 2022
Response from Svalbard Reception on 24 Jul 2022
Hi Bill thank you for staying with us and thank you for your kind words. I will forward your message and we hope to see you visit another time.

10/10 Excellent

Dawn

Liked: Staff & service, property conditions & facilities
I’d expected to spend two days, but the SAS strike kept me in Longyearbyen for a week. The Vault employees were sympathetic and worked hard to accommodate my needs and suggest ways to better enjoy my Svalbard experience. And I did! Excellent hotel with helpful, friendly people.
Stayed 5 nights in Jul 2022
Response from Reception, Svalbard Hotell on 21 Jul 2022
Dear Dawn, Thank you for your feedback. We are glad to hear that you enjoyed your stay in Svalbard despite the SAS-strike situation, which was challening for everyone. I will forward your kind words to our team as we really appreciate it. If you ever plan to visit Longyearbyen in the future, we would love to host you again. Winter season has a lot to offer, too. Kind regards,

8/10 Good

Hugh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Reception, Svalbard Hotell | The Vault on 28 Jun 2022
Hello Hugh, Thank you so much for taking the time to leave us a review! We appreciate your feedback and we hope to welcome you back here some day! Have a great day and great summer! Best regards, Svalbard Hotell | The Vault

10/10 Excellent

Kristjan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing spot with fantastic staff. Couldn’t be in a better area for access to shops and museums
Stayed 4 nights in May 2022
Response from Reception, Svalbard Hotell | The Vault on 10 Jun 2022
Hello Kristjan, Thank you so much for your wonderfull feedback! We very much appreciate you taking the time. We are glad to see you enjoyed your stay with us and we hope to welcome you again one day! All the best, Team Svalbard Hotell | The Vault

10/10 Excellent

Haiyan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very clean.staff are friendly, convenient location.breakfast is so good
Stayed 2 nights in May 2022
Response from Hotel Management on 11 Jun 2022
Hello Haiyan, Thank you so much for taking the time to write us such a great review. We appreciate you taking the time and we are glad to see you enjoyed your stay with us! We'll be sure to give your feedback to our different departments. Have a great day!

10/10 Excellent

nathan

Liked: Staff & service
Great front desk. Clean rooms. Amazing breakfast.
Stayed 2 nights in May 2022
Response from Dan on 14 May 2022
Hello, thank you for taking the time to write us a review. We are happy that you have enjoyed your stay at Svalbard Hotell | The Vault. If you are planning another trip to Svalbard, you are more than welcome to come back to Svalbard Hotell | The Vault. Kind Regards, Svalbard Hotell team!

10/10 Excellent

nathan

Liked: Staff & service, amenities, property conditions & facilities
Awesome place to stay. Clean, great front desk, and outstanding breakfast.
Stayed 1 night in May 2022
Response from Reception The Vault Hotell on 10 May 2022
Thank you Nathan, hope to see you again soon!

10/10 Excellent

Pedro

Liked: Staff & service, amenities, property conditions & facilities
Friendly staff were very helpful, namely getting attraction and taxi bookings.
Stayed 5 nights in Apr 2022
Response from David on 29 Apr 2022
Hello Pedro, Thank you for taking your time to leave us such an awesome review. We are glad to hear that you enjoy our stay with us and our services. We are always happy to help arranging anything for our guest, let it be taxis, exciting trips or table reservations in the restaurants. Hopefully we will see you again in the future. Have a wonderful evening. Regards, Svalbard Hotell Team

8/10 Good

Karen

Liked: Cleanliness
Disliked: Staff & service
The hotel was comfortable and well located. However, there was no shelving to put your things in the room. I fly from Australia which is a very long flight and arrived at the hotel very tired. The room wasn't ready which is understandable and I had to wait 2.5hrs to get to my room. I asked the girl on reception if there was anywhere for guests to wait and were they coffee / tea facilities. She said no - we don't have any coffee for guests - it is on order. Later in my room I washed my hair and the hair dryer started billowing smoke and had a fire smell. I immediately unplugged it. I told reception - same girl - and it was removed the next day. I then asked if it could be replaced and told by the same girl on reception - Oh we don't have another one - we will have to order one!!!! I could not dry my hair for 3 days!!!! I ended up with a very bad cold. The accommodation was expensive so I think a hairdryer could have been sourced from somewhere - the supermarket had hairdryers!!!!!!!
Stayed 3 nights in Feb 2022
Response from Front desk manager on 26 Mar 2022
Dear Karen, Thank you for taking the time to leave a review. We are happy to hear that you are happy about the location and overall comfortableness of the hotel. I'm sad to hear that you was not provided with a cup of coffee as this is something that we always have to offer our guests that are in the lobby area. We will also look into what happened with the hairdryer. We are taking the feedback with us going forward to improve for future guests. If you ever come back to Svalbard we would love to host you again. Best regards Tobias Johannisson Front desk manager

10/10 Excellent

Manette

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A simple, elegant, distinctively Scandinavian vibe with the most convenient location imaginable, super-comfortable beds, very clean rooms and baths, and a fantastic and generous Norwegian breakfast!
Stayed 1 night in Feb 2022
Response from Reception, Svalbard Hotell on 8 Mar 2022
Dear Manette, Thank you for taking your time to leave us such a lovely review. We are happy to hear you find our hotel comfortable, located in the city center. We will share your kind words with our breakfast team, we do appreciate your feedback. We wish you a wonderful day! Kind regards

10/10 Excellent

CHIT

Stayed 3 nights in Jan 2022
Response from Reception, Svalbard Hotell on 5 Feb 2022
Dear Hit, Thank you for such a good review. We hope to see you again if you visit Longyearbyen in the future. Have a good day!

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
I was upgraded to the Svalbard Hotell Polfareren so my review is for this hotel. The hotel staff were nice but i didn't feel the same warmth of the staff as what I experienced at the Mary-Ann's Polarrigg the previous four nights. That should be a surprise for any guest considering this hotel costs $150 USD more a night. I was given a room across the street in an older building. The Orbitz website says there was an elevator but there was only a service elevator which was a turn off due to the heavy luggage that i was carrying. The view from my room was outstanding. The breakfasts didn't have much of a variety compared to the Mary-Ann's Polarrigg (which was a surprise). When I return to Svalbard, I will not stay here again. it was an ok hotel or a 6/10 rating.
Stayed 1 night in Oct 2021
Response from Resepsjon on 23 Oct 2021
Dear Peter, Thank you for taking the time to leave a review, we value the feedback from our guests. We are happy to hear that you find the service to be nice and that you enjoyed the view from your room. At Svalbard it's common for the hotels to have different building and so does Svalbard Hotell Polfareren. We are sorry to hear that you felt you couldn't use the elevator to assist with you heavy luggage. It's not only used as a service elevator but can also be used by our guests if assisted by staff. We can also assist with carrying up the luggage if our guests wish to have assistance with this. We will take your feedback with us in the future. If you come back to Svalbard we would love the chance to prove how good we are. Have a nice weekend Best regards Svalbard Hotell Team.

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel in Svalbard
Great location in the middle of town. Helpful staff and very clean tidy rooms. Great breakfast too!
Stayed 3 nights in Feb 2020
Response from Reception on 15 Mar 2020
Dear Jon, Thank you for taking the time to write us this great review. We are happy you enjoyed your stay with us. Kind regards Svalbard Hotell | The Vault

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great place to stay when visiting Longyearbyen - very central (walk to supermarket and restaurants in minutes), rooms well equipped, and live aurora forcast on room TVs....very handy indeed!
Stayed 3 nights in Nov 2019
Response from Resepsjon on 28 Dec 2019
Dear Guest Thank you so much for your review. We are so glad you like the location and what we offer at the hotell. If you stop by Svalbard again we would love to see you again. Best Regards Svalbard Hotell Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay within town centre
It was a very pleasant stay at the hotel. The staff are friendly and the location is accessible within the town centre. The breakfast spread is awesome too
Stayed 7 nights in Nov 2019
Response from Svalbard Hotell | The Vault on 6 Dec 2019
Thank you for your feedback. We are very pleased that you enjoyed your stay with us here at The Vault and we hope to se you agian in the future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room; Eco-friendly hotel; great breakfast; walkable to "downtown"
Stayed 1 night in Jun 2019
Response from Reception on 3 Dec 2019
Hello, thank you for taking the time to give us a great feedback. We really appreciate that. So nice to hear that you had a great stay here with us. Hope we see you again. Kind Regards Reception | Svalbard Hotell The Vault

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from The Svalbard Hotell Team on 21 Sept 2019
Thank you for your review.

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful front desk staff. Fabulous sushi restaurant on first floor. Rooms are small/ tight on space. Clean and nicely decorated.
Stayed 5 nights in Aug 2019
Response from The Team on 30 Aug 2019
Hello Thank you for your feedback and kind workds. We are happy that you enjoyed your stay here with us at The Vault

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Reception at Svalbard Hotell The Vault on 11 Aug 2019
Thank you very much for your feedback. We are glade to know that you enjoyed your stay. Welcome back! :)

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Building was near new and all in excellent condition Staff were most helpful with transport details etc Location was close to main town square & shops etc Breakfast were great & on-site evening sushi restraint was great & convenient.
Stayed 1 night in Aug 2019
Response from Reception on 7 Aug 2019
Thank you for taking the time to write us this review! If you ever come back to Longyearbyen, we would love to host you again. Best regards

8/10 Good

Sue

Liked: Cleanliness, staff & service
My single room is small and compact, but it's a boutique style hotel so has everything you need. There's a great sushi, Japanese/Asian restaurant called Nuga but you need to book. I was on my own so they let me in.
Stayed 1 night in Aug 2019
Response from Svalbard Hotell Team on 17 Oct 2022
Dear Guest,Thank you for taking the time to write a review. We appreciate the feedback from our guests. We are so glad to hear that you enjoyed the food at Nuga! We welcome you back to Svalbard, and wishing you a lovely day!Best Regards,The Svalbard Hotell Team

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019
Response from The Vault on 29 Jul 2019
Dear Guest, Thank you so much for the review. Have a nice day :) King regard, Svalbard Hotell | The Vault

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and friendly staff. Staff great help with local knowledge.
Stayed 1 night in Jul 2019
Response from Kind regards The Svalbard hotell team on 25 Jul 2019
Dear Anonymous, Thank you for leaving us a top score. We are happy to hear that you liked the location of the hotel and our staff. Have a great day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Very modern and clean facility. Very friendly staff. I would recommend this hotel.
Stayed 1 night in Jul 2019
Response from Kind regards The Svalbard hotell team on 24 Jul 2019
Dear anonymous, Thank you for leaving a great review. We are happy to hear that you can recommend this hotel.

8/10 Good

Go Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Kind regards The Svalbard Hotell team on 8 Jul 2019
Dear Go Joy, Thank you so much for taking the time to leave a review. We hope you had a good stay with us. We wish you a wonderful day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed for 1 night before joining a ship for a 7 day holiday the next day. I have no complaints but I noticed that there were no cupboards or shelves in the room which would have been inconvenient if I had been staying for several nights.
Stayed 1 night in Jun 2019
Response from Reception Svalbard Hotell The Vault on 4 Jul 2019
Good day, Thank you for taking the time to write a review. We will your thought about the room with us in developing the guest experience. If you find yourself in Longyearbyen in the future we hope to see you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good breakfast, friendly, helpful staff. Upon check-out, too early for breakfast, so staff arranged large sandwiches for us to take. Would gladly recommend!!
Stayed 1 night in Jun 2019
Response from Reception on 3 Jul 2019
Dear guest, Thank you so much for your lovely review. We are glad we could provide a service you were satisfyed with. It seems like you had a nice stay, so if you were ever to find yourself in Longyearbyen again, you are more than welcome back. Have a nice day, Svalbard Hotell | The Vault

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Reception on 28 Jun 2019
Dear Guest, Thank you so much for the review. Have a nice day :) King regard, Svalbard Hotell | The Vault

8/10 Good

Stephen

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Resepsjonist on 27 Jun 2019
Hello Stephen, Thank you for leaving a review. Have a nice day!

8/10 Good

Harold

Liked: Cleanliness, property conditions & facilities, room comfort
Efficient, Good Value for Money
Mostly a place to sleep, with a very good breakfast included. Bring slippers. You have to remove your street shoes, boots, etc. Very close to good restaurants and souvenir shops.
Stayed 2 nights in Jun 2019
Response from Esther, Resepsjonist. Svalbard Hotell | The Vault on 24 Jun 2019
Dear Harold, Thank you so much for a nice review. We are glad that you liked the hotel and placement of the hotel. In Longyearbyen you have to take off your shoes in almost every public building. This is a tradition dating back to the mining days because off all the dust from the mines.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Jakob on 22 Jun 2019
Thank you for your review. We are so glad you had a wonderful stay with us at Svalbard Hotell | The Vault. We hope to see you again. Kind regards, Svalbard Hotell | The Vault