1 bedroom, soundproofing, iron/ironing board, rollaway beds
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Reviews of Zen Apartments - City Airport London

4 out of 5
Zen Apartments - City Airport London
Denison House, 20 Lanterns Way, Lanterns Court, London, England

Reviews

5.0
Rating 10 - Excellent. 1 out of 6 reviews" "
Rating 8 - Good. 1 out of 6 reviews" "
Rating 6 - Okay. 1 out of 6 reviews" "
Rating 4 - Poor. 0 out of 6 reviews" "
Rating 2 - Terrible. 3 out of 6 reviews" "

5.4/10

Cleanliness

4.0/10

Staff & service

5.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Avoid this place worst place I've ever stayed
We had to go to a different location to get the key for are apartment, waited outside in the rain for twenty minutes until someone could be bothered to come down wth the key, had to pay 200 pound deposit that was not mentioned by hotels.com or zen apartments, had to empty are own bins and esure everything was perfect or a notice told us we would be fined 50-100 pounds cleaning charge, if your payed over 100 pounds to stay for a night you expect house keeping. Had to battle to get my deposit back for 2 days on the phone even though I left the place spotless, got it back in the end but this was hands down the worst customer service I've ever had the misfortune of having to deal with. I wouldn't wish it apon anyone. Hotels.com representing such a dishonest scam artist company reflects very badly on you as you were the people that sent me here, shame on you. Should be more selective on who you work with rather than a pack of lying con artists

2/10 Terrible

Adrian

Disliked: Cleanliness, staff & service, room comfort
A Disaster!
We went to Denison House, Lanterns Court which we had booked. Concierge said it was necessary to call agents (difficult and expensive since we only have international phone). Agents said she would text an address to go to collect key. This was 20 minutes away across Canary Wharf (difficult with bags). No one there on arrival. Eventually security and calls tracked down agent who showed us to an apartment in Meridian Place - overlooking a noisy building site. Woken early by construction works and DLR. This was not what we had booked. Worst still was dirty condition of apartment (good size). Toilet had not seen bleach in months and "snots" had been left on bathroom wall - disgusting,

10/10 Excellent

ExpediaRelocation

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I m really enjoyed my stay at Zen Apartment. Thre is Tesco Express nearby, Tube and DLR stations nearby..perfect location to any where in London.

6/10 Okay

Tzu Ting

Disliked: Staff & service
這次住宿的感覺非常不好
第一到達的時候居然說找不到我的訂房資料找，我打了好幾通電話客服才ok.然後給我的房間也不是地址那間⋯我又要重新叫車把我的行李搬到另ㄧ處！最後我非常不滿的是我退房時遺落了我Apple Tv的遙控器沒有拿。事後也打了好幾通聯絡電話給他們回覆把但非常慢最後的答案跟我說沒找到！我覺得問題是他們根本沒有去找！

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Johannes, Sinzig

Liked: Cleanliness, property conditions & facilities, room comfort
Ideales Appartement für einen Kurztrip
Wir hatten einen 4-tägigen Aufenthalt gebucht, um London zu besichtigen und Weihnachtseinkäufe zu machen. Insgesamt war es eine runde Sache. Leider hatte uns vor dem Aufsuchen des Appartements eine kurzfristig gesendete SMS nicht erreicht, nach der wir aus einem nicht genannten Grunde von Zen auf ein Appartement in dem nahegelegenen (10 min Fußweg) Komplex "Meridian Place" umgebucht worden waren, so daß wir kurzfristig "wie der Ochse vorm Berg" standen. Die Angelegenheit klärte sich rasch und wir mussten lediglich einen weiteren Fußmarsch von 10 min in Kauf nehmen. Eine Qualitätseinbuße war nicht zu verzeichnen.