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Reviews of Zen Apartments - Canary Wharf

4 out of 5
Zen Apartments - Canary Wharf
Canary Wharf, Tower Hamlets, London, England

Reviews

4.0
Rating 10 - Excellent. 0 out of 7 reviews" "
Rating 8 - Good. 1 out of 7 reviews" "
Rating 6 - Okay. 1 out of 7 reviews" "
Rating 4 - Poor. 2 out of 7 reviews" "
Rating 2 - Terrible. 3 out of 7 reviews" "

4.8/10

Cleanliness

3.8/10

Staff & service

3.8/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Noisy, light sleepers beware!
The noise from building works and the DLR was unacceptable. There should be a warning on the website explaining the situation to customers. The key pick up was good and the location is very convenient for Canary Wharf. The appartment itself is tired. There are stains on the carpet and there was no tea towel in the kitchen and a used dish sponge for washing up. Compared to other serviced appartments I have said in this was not up to scratch.
Stayed 4 nights in Oct 2018

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappeared.
Couldn’t find it as explained last night. Ended up finding another hotel that was not as much a building site.
Stayed 1 night in Jan 2018

6/10 Okay

wendy, uk

Disliked: Staff & service
Good location but quality / service could improve
The apartment looked good on photos. Kitchen was serviceable. Lounge good. Bedroom poor. Light came through curtain. Bed broken. Towels tired. Toiletries belonged to previous guest. More like airbnb standard, but at higher price. Next to early start building site currently. Place to collect keys several convoluted minutes from apartment.
Response from ZEN TEAM on 20 Dec 2016
Dear Wendy, Thank you for sharing your review from your recent stay with us at ZEN APARTMENTS. We regret to read that we could not satisfy you as we would like. The issues you have faced were reported to our management team and will be dealt accordingly. The opinion of our guest is important for us in order to focus our effort and provide a better service to our guest. We hope to have the opportunity to welcome you again and provide you the best holiday.

2/10 Terrible

Giles

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible terrible terrible. nothing good
Absolutely awful. Room smelt of cigarettes. Promised it would be rectified but never heard anything. They take your money and ignore you. Nasty
Response from General Manager on 20 Dec 2016
Dear Guest, Thank you for taking the time to review your stay at the ZEN APARTMENTS. I am sorry to hear that you find our apartments disappointing and your comment encourages to keep improving. Regards, ZEN Team

4/10 Poor

Catherine

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Great Location but NO service
The apartment had beautiful views and was located in a good area. WE had NO hot water for our 3 day stay and the management did nothing to fix it. NOR were we offered another apartment or a discount. We were a family of four with no ability to take a hot shower for 3 days.
Response from General Manager on 10 Nov 2016
Dear Sir/ Madame, Thank you for taking the time to review us. I am deeply sorry that your experience was not as expected .Thank you for all your comments – we took these on board in order to further improve the ZEN Apartments experience for future stays.

8/10 Good

KK, KHH

Liked: Cleanliness, property conditions & facilities, room comfort
Nice apartment for family or schoolmate
location is good (but not close to city center), we love the space, its really convenience for family or schoolmate, have private room and public space. a good choice for short stay in london! we stay here for 9 nights
Stayed 11 nights in Jun 2017

2/10 Terrible

Changkuk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
최악
전체적으로 최악이었어요. 이상한냄새, 뜨거운물은 나오지도 않고 불친절해요. 여기 급해서 예약한건데 왠만하면 가지 마세요. 총체적난국.
Response from General Manager on 10 Nov 2016
친애하는 선생님 / 부인, ZEN APARTMENTS에서 머물기에 시간을내어 주셔서 감사합니다. 유감스럽게도 아파트가 실망스럽고 귀하의 의견이 계속해서 개선 될 것이라는 점을 알게되었습니다. 친애하는, ZEN Team