Dear Gabi,Thank you for sharing your thoughts with us! We're glad to hear that you found our staff nice and friendly. As a capsule-style hotel, our design focuses on maximizing efficiency and keeping everything within close proximity. We understand that our compact rooms may not suit everyone's preferences, as they prioritize space-saving features. However, we also offer a range of other room options tailored to different experiences, including larger rooms.We appreciate your feedback and hope to welcome you back!

Dear MilagrosThank you for taking the time to share your experience! We're delighted that you found our staff excellent and appreciated our clean and convenient location. We understand that our capsule-style concept might not suit everyone's preferences, as it prioritizes efficiency and compactness. However, we also offer a variety of other room options tailored to different experiences, which may provide more space and flexibility for guests who prefer it. We appreciate your feedback and hope to welcome you back for another memorable stay soon!

Dear Ciashadai,Thank you for sharing your feedback!We're thrilled to hear you appreciated our prime location. As a capsule-style hotel, we pride ourselves on maximizing every inch of space to provide a cozy and convenient experience, however if that is not your style, we also have bigger rooms for a different experience.Being close to numerous train stations and charming attractions is what we aim for, ensuring that everything you need is within easy reach. We hope you had a fantastic stay and look forward to welcoming you back soon!

Dear Donald,Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced with the television and phone during your stay. This falls short of the standards we strive to uphold for our guests. Rest assured, we will investigate the issue further to prevent such occurrences in the future. Your feedback helps us improve, and we appreciate your patience and understanding. Thank you for choosing our hotel and we hope to have the pleasure of welcoming you back in the future.Best regards,

Dear Linda,Thank you so much for your kind words! We're absolutely delighted to hear that you found our staff to be extremely friendly. Providing exceptional service with a warm smile is at the heart of what we do. We hope to welcome you back for another fantastic experience!

Dear Eileen,Thank you for your review! We're delighted you enjoyed the view of St. Paul's, as well as our delicious breakfast buffet. We're pleased to hear that you found the shower refreshing and the bed comfortable. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay soon!

Hello Mandy,Thank you very much for taking the time to share your feedback. We are pleased to read that you have enjoyed your stay with us and look forward to seeing you again soon.Kind regards,Mission Control Crew

Dear Maria,Thank you for sharing your feedback. We're sorry to hear that you found the bathroom area and toilet impractical and lacking privacy. It's worth noting that the design concept of our hotel is inspired by capsule hotels, aiming to provide a compact space for the room while offering all the amenities of a 4-star hotel. However, we understand that privacy is important, and we will take your comments into consideration for future improvements. If there's anything else we can assist you with or if you have any other suggestions, please feel free to let us know. We hope to see you again soon!Kind Regards,Mission Control

Dear Brendan,Thank you for your kind words! We're delighted to hear that our team was able to assist you promptly and efficiently. We strive to provide exceptional service to all our guests, and it's wonderful to know that we were able to make your stay even more enjoyable.We look forward to hopefully welcoming you back soon!

Dear Daniel,We apologize for any inconvenience experienced. However, since the booking was made through a third-party platform, Expedia, any inquiries or requests for changes should be directed to them. Please understand that we are unable to accommodate changes or cancellations for bookings not made directly through us.We can only adhere to the guidelines provided by third-party booking platforms, following their cancellation policies strictly. We regret that we do not have the authority to make exceptions or alterations in such cases.Kind regads,Estefania

We're delighted to hear that you found our hotel to be good value for your money! Providing excellent value and quality experiences for our guests is always our goal. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future for another great stay.Warm regards,

Dear Douglas,Thank you for sharing your feedback with us.Regarding to room size,Our brand is built on the concept of compact rooms, and we do provide detailed size descriptions online to help guests make informed decisions. Additionally, we offer larger room options for guests who prefer more space. Regarding the complimentary coffee or tea in the room, we appreciate your input. While we don't currently offer this amenity, we do have a cafe downstairs where guests can purchase coffee and other beverages. We'll certainly review our offerings to see how we can better meet the needs of our guests.Your feedback is valuable to us as it helps us to enhance our services and amenities. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience. Thank you for choosing to stay with us.Warm regards

Hi Cameron,Thank you so much for taking the time to share your feedback! We're thrilled to hear that you had such a fantastic experience at our contemporary hotel. Our team works hard to ensure that every guest feels welcomed and well taken care of. We're also delighted that you found our location convenient. We agree, the area around the hotel is indeed lovely, and we're glad you enjoyed exploring it.We hope to have the pleasure of welcoming you back soon for another memorable stay! Kind regards,Elena

Thank you very much for taking the time to share your feedback. Your stay in London sounds like it hit all the right notes! :)We are pleased to see that you had a wonderful stay stay with us and found the staff and the location convenient. We look forward to welcoming you back soon.Kind regards,Mission Control Crew

Thank you very much for taking the time to share your feedback. We are pleased to see that you have enjoyed your stay with us. We look forward to welcoming you back soon.Kind regards,Mission Control Crew

Dear Cydney,Thank you for sharing your feedback with us.We appreciate your input and hope that despite this aspect, you enjoyed your overall stay with us. Just to let you know, we do have a coffee and tea machine at reception 24 hours a day for your convenience. We look forward to welcoming you back in the future!Kind regards,Elena

Dear Mahinda,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that every guest has a comfortable and enjoyable experience. We're delighted that you found our hotel to be very good, our area quiet, and our breakfast excellent. We hope to welcome you back again soon!Kind regards,Elena

Dear Michel,Thank you for sharing your recent experience at our hotel. We're delighted to hear that you found our location convenient, our staff pleasant, and our room comfortable. It's wonderful to know that you enjoyed the quality of our breakfast and that Estefania made your stay memorable with her exceptional service.We appreciate your feedback regarding the intermittent water temperature in the shower. Please accept our sincere apologies for any inconvenience these issues may have caused during your stay. Our maintenance team will be promptly addressing these concerns to ensure they do not reoccur in the future.Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable stay.Warm regards,Elena

Dear Sarah,Thank you for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our hotel very clean and our staff friendly and helpful. Your kind words mean a lot to us, and we truly appreciate your recognition of our efforts.We look forward to welcoming you back on your next visit. Please don't hesitate to reach out if there's anything we can assist you with in the meantime.Warm regards,Elena

Dear Ronica,Thank you for sharing your experience with us and for choosing to stay at our hotel. We're glad to hear that you enjoyed our accommodation and that our friendly and helpful staff contributed to a pleasant stay. It's great to know that our convenient location near bus and train stations, as well as nearby attractions, added to your overall enjoyment.We sincerely apologize for the inconvenience caused by the leak from the bathroom doors during your stay. Your feedback is valuable to us, and we assure you that our maintenance team will address this issue promptly to ensure it does not occur in the future. Thank you for bringing this to our attention.We appreciate your kind words and hope to have the opportunity to welcome you back for another lovely stay in the future.Warm regards,Elena

Dear Shirdonne,Thank you for sharing your feedback with us. We appreciate your review and hope to have the opportunity to welcome you back and provide a better experience in the future.Kind regards,Elena

Thank you very much for taking the time to review our hotel. Yotel is a concept with a compact space for the room with all facilities. We have a range of different rooms, sizes and view which are advertised to our guests to select the best option for them stay.Kind regards,Mission Control Crew

Dear Ross,Thank you very much for taking the time to share your feedback. We are pleased to see that you have enjoyed your stay with us. We look forward to welcoming you back soon.Kind regards,

Dear Maria,Thank you for sharing your feedback with us. We're delighted to hear that our location, with its easy accessibility from the airport, met your expectations.Regarding to your air conditioning, we apologize for any inconvenience you experienced if you would let us know during your stay, we would be more than happy to check the air conditioning unit in your room to ensure it's working properly,Thank you once again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Warm regards

Dear Dawn,Thank you very much for taking the time to review our hotel. We are sorry that our room layout didn't meet your expectations.Our brand is built on the concept of compact rooms, and we do provide detailed size descriptions online to help guests make informed decisions. Additionally, we offer larger room options for guests who prefer more space. We understand that this style might not suit everyone's preference.I hope we will have the opportunity to welcome you again for your next visit, in a room that will suit you well!!Kind regards,

Dear Amanda,Thank you for choosing Yotel for your second stay in London City, and for taking the time to share your experience with us. We're delighted to hear that you enjoyed your time.Ensuring our guests' satisfaction is our top priority, and we're thrilled that we could meet your expectations with our spacious and clean accommodations.We truly appreciate your kind words and look forward to welcoming you and your family back for another enjoyable stay in the future.Warm regards,

Dear Mary ,Thank you for sharing your feedback with us! We're thrilled to hear that you had a great experience at our hotel and that our staff were able to make your stay enjoyable by providing excellent service.Ensuring our guests' satisfaction is our top priority, and we're delighted that our team could assist you throughout your time with us.We appreciate your kind words and hope to welcome you back for another wonderful stay in the future.Warm regards,

Thank you very much for taking the time to share your feedback. We are pleased to read that you have enjoyed your stay with us and look forward to seeing you again soon.Kind regards,Mission Control Crew

Thank you very much for taking the time to share your feedback. We are pleased to see that you have enjoyed your stay with us. We look forward to welcoming you back soon.Kind regards,

Dear youssif,Thank you very much for taking the time to share your feedback. We are pleased to read that you have enjoyed your stay with us and look forward to seeing you again soon. Kind regards,

Hello Nadia,Thank you for your positive feedback! Delighted to hear you enjoyed the excellent location, spacious, and comfortable premium plus room. We appreciate your input on the tea and coffee facilities and will take it into consideration for future improvements. We look forward to welcoming you back!Kind regards,Elena

Dear Hayden,Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you had a pleasant stay at our hotel and found the accommodations to be comfortable and well-equipped. Our team takes pride in providing excellent service, and we're delighted to hear that our staff members were not only pleasant but also helpful during your stay. We genuinely appreciate your kind words and we look forward to hosting you again soon!Best regards,Elena

Hello Erika,Thank you very much for taking the time to review your stay and we are sorry that we were not able to meet your expectation whilst staying with us. We sincerely apologise and will try our best to meet and exceed your expectations next time.Kind regards,

Thank you very much for taking the time to review your stay with us. We are pleased that you enjoyed your stay. We look forward to your return.Kind regards,Mission Control Crew

Thank you very much for taking the time to review your stay with us. We are pleased that you enjoyed your stay!Kind regards

Hello Alba, Thank you very much for taking the time to share your feedback. We are pleased to read that you have enjoyed your stay with us and look forward to seeing you again soon.Kind regards,

Dear Steph,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience did not meet your expectations.Regarding the issues you mentioned, we apologize for any discomfort caused by the firmness of the bed and the temperature of the shower. We strive to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short in these areas during your visit.We appreciate your comments regarding the lack of tea or coffee making facilities in the room and the placement of the towels. Your feedback helps us identify areas for improvement, and we will take it into consideration as we continue to enhance our services.We're glad to hear that you found our location convenient and our hotel clean. We hope that despite the shortcomings you experienced, you were still able to enjoy your time with us.If you decide to stay with us again in the future, please don't hesitate to reach out to our team so that we can ensure a more comfortable and enjoyable stay for you.Thank you once again for your valuable feedback.Warm regards,

Hello Dario,Thank you very much for taking the time to share your feedback. We are pleased to read that you have enjoyed your stay with us and look forward to seeing you again soon.Kind regards,Mission Control Crew

Thank you very much for taking the time to share your review. We are disappointed that we were not able to meet your expectations and please accept our sincere apology.

Thank you very much for taking the time to share your review. We are disappointed that we were not able to meet your expectations and please accept our sincere apology.

Thank you very much for taking the time to share your feedback. We are pleased to see that you have enjoyed your stay with us and found the staff and the location convenient. We look forward to welcoming you back soon.Kind regards,

Dear Tracey,Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you had a great experience during your stay. Our team is dedicated to providing excellent service, and it's wonderful to know that our staff's friendliness and helpfulness made a positive impression on you.We're glad you enjoyed the breakfast options and found our hotel's location convenient, especially with easy access to the tube. It means a lot to us that you would consider staying with us again.We look forward to welcoming you back on your next visit. Best regards

Dear Marc,I am sorry to learn that Yotel London City did not align with your preferences.The compact room is a core concept of our brand. We recognize that it may not suit everyone's convenience, and that's why we provide a comprehensive description of all our room categories, including their sizes. Additionally, we offer a complete range of pictures for each category to convey the room layout, ensuring our guests can make an informed decision before confirming their booking. Our dedicated team is also available 24/7 to answer questions and assist guests in making the best choice for their stay.It's unfortunate that you detected a cigar smell in your room. Our Mission Control Crew would have gladly relocated you to a different room if you had informed them at the time.Upon your departure, our desk crew informed you that, since you opted for a non-cancellable/refundable cancellation policy through a third-party travel agent, we were unable to amend your booking. They advised you to contact your travel agent directly to discuss the situation and explore any potential amendments.We appreciate your feedback and regret any inconvenience you experienced during your stay.Best regards,

Thank you very much for taking the time to share your review. We are disappointed that we were not able to meet your expectations and please accept our sincere apology. Kind regards,

Thank you very much for taking the time to share your feedback. We are pleased to read that you have enjoyed your stay with us and look forward to seeing you again soon.Kind regards,

Thank you very much for taking the time to share your feedback. We are pleased to see that you have enjoyed your stay with us.

Dear Traveler,Thank you very much for taking the time to share your feedback. We are pleased to see that you have enjoyed your stay with us and found the staff and the location convenient. For your information, we do have available on our website, a full description of all different rooms categories with different size and picture of the layout, for our valuable guests to be able to choose which type will suit the most their preference. We look forward to welcoming you back soon.Kind regards,Mission Control

Thank you very much for taking the time to share your feedback. We are pleased to read that you have enjoyed your stay with us and look forward to seeing you again soon.Kind regards,Mission Control Crew

Thank you very much for taking the time to rate your stay. We are sorry that we were not able to fully meet your expectation whilst staying with us. Your feedbacks are important to us, and we will be working to make sure that these are rectified.Kind regards,

Dear Leanne ,Thank you very much for taking the time to share your feedback. We are pleased to read that you have enjoyed your stay with us and look forward to seeing you again soon.Kind regards,