Reception

Reviews of Woodford Hotel

3 out of 5
Woodford Hotel
Grove Hill, London, England

Reviews

7.8

Good

Rating 10 - Excellent. 12 out of 31 reviews" "
Rating 8 - Good. 8 out of 31 reviews" "
Rating 6 - Okay. 6 out of 31 reviews" "
Rating 4 - Poor. 3 out of 31 reviews" "
Rating 2 - Terrible. 2 out of 31 reviews" "

8.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Lucy

Liked: Cleanliness, staff & service
Hotel was good a good sized room and bathroom. I didn't like the bed it was not very comfortable and may need to be replaced.
Stayed 1 night in May 2024
Response from Kaz on 24 May 2024
Dear Lucy,Thank you for sharing your feedback with us. We're glad to hear that you found your room and bathroom to be a good size.We apologize for the discomfort you experienced with the bed. Your feedback is important to us, and we will certainly look into replacing it to ensure a more comfortable stay for our guests.Thank you for staying with us. We hope to have the opportunity to welcome you back for an improved experience in the future.The Woodford Hotel TeamKazT: +44 0203 457 8165 / +44 7538 923007E: info@woodfordhotel.co.uk

4/10 Poor

Paul

Travelled with partner
Disliked: Amenities, property conditions & facilities
Good location for London but double bed pushed against wall, no bedside table. Broken wardrobe. The quilt on the bed was smaller thsn the King size cover - so small we could 'nt find it at first as the excess cover was tucked in around the bed. Ok for backpackers but very basic accommodation.
Stayed 1 night in May 2024
Response from Kaz on 20 May 2024
Dear Paul,Thank you for your recent stay at the Woodford Hotel London and for your feedback on Expedia. We’re glad you appreciated our convenient location.We apologize for the issues you experienced with the bed setup, wardrobe, and quilt size. Your comments are important to us, and we will address these concerns to improve our accommodations.We appreciate your input and hope to provide a better experience on your next visit.Kind regards,KazThe Woodford Hotel TeamT: +44 203 457 8165, +44 7538 923007E: info@woodfordhotel.co.uk

8/10 Good

Erin

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Kaz on 4 May 2024
Dear Erin,Thank you for your feedback and for choosing to stay with us. We're pleased to hear that you had a positive experience overall.Your satisfaction is important to us, and we would like to know if there's anything specific we can improve upon to make your next stay even better.We hope to have the opportunity to welcome you back and provide you with a 5-star experience in the future.Warm regards,KazThe Woodford Hotel Team

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kaz on 6 Apr 2024
Dear Jane,Thank you for leaving us a review on Expedia. We're pleased to see that you had a positive experience during your stay with us, reflected in your 4 out of 5 rating.Your feedback is important to us, and we are glad to know that overall, your time at our hotel met your expectations.We look forward to welcoming you back for another great stay in the future.Best regards,KazThe Woodford Hotel Team

6/10 Okay

Linda

Stayed 1 night in Feb 2024
Response from Kaz on 6 Apr 2024
Dear Linda,Thank you for sharing your feedback with us, and we appreciate you taking the time to leave a review. While we're pleased to see that you had an overall satisfactory experience, we also acknowledge that there is room for improvement, as reflected in your rating of 6 out of 10.Your comments are valuable to us, and we will use them to identify areas where we can enhance our services and amenities to better meet the expectations of our guests.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Best regards,KazThe Woodford Hotel Team

10/10 Excellent

Roger

Stayed 1 night in Jan 2024
Response from Kaz on 6 Apr 2024
Dear Roger,Thank you for taking the time to leave us a review and for awarding us a perfect 5 out of 5 rating. We're thrilled to hear that you had such a positive experience during your stay with us.Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. We appreciate your kind words and hope to have the pleasure of welcoming you back for another wonderful stay in the future.Best regards,KazThe Woodford Hotel Team

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Comfortable stay, bathroom not as advertised.
Booked a Deluxe Double room with an en-suite bathroom. Room was ok, but the bathroom was extremely small. No mirror with a tiny sink that made it impractical to use. Could not use the sink to shave or clean teeth. Couldn't close the bathroom door if using the toilet (see attached photo). However really friendly staff and easy check in/ out. Ok for one night stopover.
Stayed 2 nights in Dec 2023
Response from Kaz on 6 Apr 2024
Dear Mark,Thank you for sharing your feedback with us. While we're pleased to hear that you found our staff friendly and your check-in/out process smooth, we're sorry to learn about the issues you encountered with the bathroom during your stay.Please accept our sincere apologies for the inconvenience caused by the size and impracticality of the bathroom amenities. Your comments are important to us, and we will address these concerns with our team to ensure that such issues are rectified.We appreciate your understanding and hope that despite this setback, you were able to enjoy your overall stay with us. If you ever find yourself in the area again, we would love the opportunity to welcome you back for a more comfortable experience.Best regards,KazThe Woodford Hotel Team

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Usam on 5 Dec 2023
Dear Guest,With so many great places to choose from, it’s an honour that you decided to give us a try, and it sounds like we made a great first impression. We are so delighted to hear that you enjoyed it. We look forward to seeing you again soon.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm, friendly welcome to a recently refurbished hotel. Small, basic rooms which are spotlessly clean. Stayed in single with en suite : small but spotless bathroom, good hot shower. Really comfortable bed! Hot drinks available in lounge area 24/7, together with microwave and fridge. Lounge has sofas and tables : food can be ordered in/brought with you and reheated. Every member of staff, from reception to the cleaning staff, is warm and welcoming! Rooms have TV, bed, small cupboard/wardrobe. No tea/coffee facilities in rooms, but that's not a bad thing-(a quick Google about hotel room kettles will horrify you!). Quiet residential street with little to no noise. Outside smoking area with tables to relax. For a decent breakfast recommend the Soul Stop Cafe, a 5 minute walk towards the station. Superb! This is not the Ritz: but it is a decent hotel, fairly priced to which we will return. Thankyou for a lovely stay 😀
Stayed 3 nights in Nov 2023
Response from Usam on 5 Dec 2023
Dear Guest,Thank you for taking a moment to share your experience at Woodford Hotel. We are so pleased to hear you found service to your liking. We look forward to welcoming you back again soon.

8/10 Good

Marcus

Stayed 1 night in Nov 2023
Response from Usam on 5 Dec 2023
Dear Guest,We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Woodford Hotel in the future.

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Usam on 5 Dec 2023
With so many great places to choose from, it’s an honour that you decided to give us a try, and it sounds like we made a great first impression. We are so delighted to hear that you enjoyed it. We look forward to seeing you again soon.

10/10 Excellent

Yvonne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Bistro Hotel
Absolutely lovely Victorian chic hotel fantastic friendly staff and this was a wonderful experience will be staying there again 5****** service 😀😀😀😀😀
Stayed 2 nights in Oct 2023
Response from Usam on 5 Dec 2023
Dear Guest,Thank you for taking a moment to share your experience at Woodford Hotel. We’re proud to deliver great value to our guests, so we’re delighted that you found our service to be well priced. We hope you’ll visit us again soon.

4/10 Poor

Chris

Business traveller
Liked: Cleanliness
Not worth £134-00 a night.
Booked with en-suite but got room with sheared bathroom
Stayed 1 night in Oct 2023
Response from Kaz on 6 Apr 2024
Dear Chris,Thank you for taking the time to share your feedback with us. We're sorry to see that your experience fell short of expectations, as reflected in your rating of 4 out of 10.Your satisfaction is important to us, and we apologize for any shortcomings you encountered during your stay. We take your comments seriously and will use them to address areas needing improvement to ensure a better experience for our guests in the future.We hope to have the opportunity to welcome you back and provide you with a much-improved stay.Best regards,KazThe Woodford Hotel Team

8/10 Good

David

Stayed 1 night in Oct 2023
Response from Usam on 5 Dec 2023
Thank you for your positive feedback! We are thrilled to hear that you enjoyed your stay with us and that you found our accommodations to be comfortable and well-presented. We appreciate your recommendation and look forward to welcoming you back if you are ever in the area again.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal for my requirements. Option of a single room, clean, free parking and friendly staff.
Stayed 6 nights in Oct 2023
Response from Woodford Hotel Team on 5 Dec 2023
Thank you for your recent stay. We value your positive feedback and will forward this message to our staff.

6/10 Okay

Carl

Disliked: Staff & service
Stayed 2 nights in Oct 2023
Response from Woodford Hotel Team on 19 Oct 2023
Dear guest,Thank you for your recent stay. We value your feedback and will try to improve our facilities to provide the best experience for our future guests.

6/10 Okay

Luke

Stayed 1 night in Sep 2023
Response from Woodford Hotel Team on 19 Oct 2023
Thank you for your recent stay. We try to improve our services and will do our best to provide a great satisfaction to our future guests.

10/10 Excellent

Mohammad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY FRIENDLY STAFF
Stayed 1 night in Aug 2023
Response from Woodford Hotel Team on 19 Oct 2023
Dear guest,Thank you for your recent stay. We value your positive feedback and will forward this message to our staff.

10/10 Excellent

yvonne

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent service
This was an overnight stay visiting family. When I booked the room I didn't realise that there it was with a shared bathroom so do check when booking. They did have a room with an ensuite which they moved us to happily. Excellent service thankyou. The rooms were clean and functional.
Stayed 1 night in Aug 2023
Response from Woodford Hotel Team on 19 Oct 2023
Thank you for your recent stay. We value your opinion and we hope to see you back again.

8/10 Good

KA SHUN ANGUS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kaz on 6 Apr 2024
Dear Ka Shun Angus,Thank you for taking the time to leave us a review, and we're thrilled to see that you rated your experience with us an 8 out of 10.Your positive feedback is greatly appreciated, and we're glad to know that overall, you had a satisfying stay at our hotel.We look forward to welcoming you back for another excellent stay in the future.Best regards,KazThe Woodford Hotel Team

10/10 Excellent

Alina

Stayed 4 nights in Oct 2023
Response from Usam on 5 Dec 2023
Dear Guest,With so many great places to choose from, it’s an honour that you decided to give us a try, and it sounds like we made a great first impression. We are so delighted to hear that you enjoyed it. We look forward to seeing you again soon.