Front of property
Check availability

Reviews of The Pavilion Hotel

2.5 out of 5
The Pavilion Hotel
34-36 Sussex Gardens, London, England

Reviews

6.8
Rating 10 - Excellent. 88 out of 396 reviews" "
Rating 8 - Good. 125 out of 396 reviews" "
Rating 6 - Okay. 71 out of 396 reviews" "
Rating 4 - Poor. 56 out of 396 reviews" "
Rating 2 - Terrible. 56 out of 396 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Careful.
I had booked the hotel yet there was a note on the door to go next door to sign in. That hotel “ the four stars” only took cash and the put me in a basement minimalist room. Nothing than the image of the Pavilon hotel I booked. I really don’t know what happened but I left disgusted and disappointed. They did not offer refunds or explain why I was not put in the room that I booked. Seemed like a scam.
Room I ended up with.
Room I booked on line.
Stayed 2 nights in Dec 2023

6/10 Okay

Penelope

Stayed 1 night in Jun 2023

6/10 Okay

Leanne

Disliked: Property conditions & facilities, room comfort
Old or boutiqe
There was a very strange smell when 1st entering room stains on covers and curtains The bed was hard on one side and wooden frame was higher than matress The gentalman on reception was lovely and vert helpful. Location is amazing for hyde park
Stayed 1 night in Nov 2023

2/10 Terrible

Paul

Stayed 2 nights in Oct 2023

8/10 Good

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely quirky place
Stayed here to attende a show. Good location, not far from tube line. Lovely quirky rooms. Check in was lengthy as no one in reception or answering phones. Worried about security with keys left unattended. Was hurried out of the room as soon as checkout time was being reached. Would stay again.
Stayed 1 night in Oct 2023

4/10 Poor

Roger

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and value
Stayed 1 night in Oct 2023

10/10 Excellent

Kevin

Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Simon

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was ok, a bed for the night. Hot water was scolding hot, no milk for your tea or coffee, the mattress was just like one from a fold up bed your grandma used to have in the 80's. It was t-shirt weather so it was still warm enough at night. The hotel looked traditional to its era, then you went into your room and it had Lawrence Llewellyn Bowen from changing rooms written all over it!!
Stayed 1 night in Sep 2023

6/10 Okay

Maurizio

Stayed 1 night in Sep 2023

6/10 Okay

David

Stayed 1 night in Sep 2023

6/10 Okay

shaun kelvin

Stayed 1 night in Sep 2023

10/10 Excellent

Sachelle

Stayed 1 night in Sep 2023

4/10 Poor

Nicola

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
On arrival you are directed to another property 3 doors down. There are only 3 rooms and decorated poorly, not as advertised. Staff were friendly but you are definitely not getting what you paid for, a little false advertising I think!! They explained that there were "fire safety issues at the other hotel ...but looking at the reviews this is one of many excuses.
Stayed 1 night in Sep 2023

4/10 Poor

thomas

Disliked: Staff & service, amenities, property conditions & facilities
Very basic room , very dated decor . Minimal facilities .
Stayed 1 night in Sep 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another fantastic break at The Pavilion. This quirky hotel is in a great location for tubes/buses and you cannot fault the cleanliness or ambience of this little gem of a hotel.
Stayed 2 nights in Aug 2023

8/10 Good

Michael

Stayed 1 night in Aug 2023

2/10 Terrible

Robert

Liked: Cleanliness, room comfort
Disliked: Staff & service
Dreadful
Stayed 1 night in Jul 2023

10/10 Excellent

Mervyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Katherine

Stayed 2 nights in Jul 2023

2/10 Terrible

Terry

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never stay here Ever.
It’s wasn’t even the hotel that I booked. It was in a different one altogether and they called it an annex. Mould on the walls stained linen. Terrible experience. Also threatened to cancel my booking if I didn’t go and get cash to pay. Unbelievable, Hotel.com remove them from your portfolio. The list goes on as to how horrible it was. I was unimaginable how bad. Avoid avoid avoid.
Stayed 1 night in Jul 2023

2/10 Terrible

Rebecca

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was awful. Staff attitude was terrible. Was told to rebook on another website while stood at the check in desk, as they said their card machine wasnt working. Was told 'things happen, people die' when i questioned why it didnt work and they wanted cash in central london. Room was in another hotel to the one booked. Mould on the ceiling in the shower, limescale on the shower head. Hotel we were in was a cheaper rate than the one we booked. 2 single beds pushed together. Window fastenings were broken. Felt like they were trying to pull a dodgy deal with demanding cash.
Stayed 2 nights in Jul 2023

2/10 Terrible

Rebecca

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The check in was awful, I was told I could pay at the hotel, and was then told the card machine didnt work and I had to pay cash. I was told 'things happen, people die' when I questioned this. I then had to rebook, at reception, through another website so that payment could be taken online before we could check in. The room was 2 single beds pushed together, the room was in a different hotel to what I booked, that had cheaper prices quoted on the wall, mould on the shower ceiling, windows that had broken clasps, the shower head could do with being descaled. But to be honest, it was the checkin that ruined it completely. It felt like some dodgy deal was trying to be pulled and the attitude that we were treated with was awful. Most disappointing, for what looks like an amazing hotel.
Stayed 2 nights in Jul 2023

8/10 Good

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
Very unique Bohemian style hotel - usually stay in a bland corporate type - it certainly isn’t one of these - it definitely has a style which I was pleasantly surprised I enjoyed When asked I never normally have much to say on the hotel but I do on The Pavilion and will happily recommend it
Stayed 1 night in Jul 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, ideal location
Always a great place to stay. Only 1 night each time but ideal for solo travellers. No frills but clean, comfortable and friendly staff. Hotel is 5 min walk from underground station that is direct ride into most visitors’ destinations.
Stayed 1 night in Jul 2023

6/10 Okay

Vanessa

Stayed 1 night in Jul 2023

4/10 Poor

JRH Young

Liked: Cleanliness
Disliked: Room comfort
Uncomfortable bed
Most uncomfortable bed I have ever slept in. Just as well I was knackered or I probably wouldn't have slept at all. I could feel every spring in what passed for a mattress.
Stayed 1 night in Jul 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
All good, great.
Stayed 1 night in Jul 2023

8/10 Good

Leo

Liked: Staff & service, property conditions & facilities
staff were nice no issues at all
Stayed 1 night in Jul 2023

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Elisabeth

Liked: Cleanliness, staff & service
lots of athosphere, great pricing, had a bed and shower and a good nights sleep. added a pleasent surprise by great service and athmosphere!
Stayed 1 night in Jul 2023

6/10 Okay

Yvonne

Disliked: Room comfort
Poor sleep
The hotel is as per the website, eccentric and unique. My dissapointment came from my poor sleep due to the condition of the mattress. Springs were popping out everywhere, it was very hard and uncomfortable everytime i moved it woke me up. All in all a poor nights sleep, please invest in some new quality mattresses.
Stayed 1 night in Jul 2023

4/10 Poor

Graeme

Disliked: Staff & service, property conditions & facilities, room comfort
Just a room on a busy weekend
The welcome was a hello, fill in a form and required to pay in advance. Shown over to another hotel and the desk to collect the key. The room was downstairs, dark and not large for a double (could only get into the bed on one side), it was more of a single with a double bed. No details for the wifi, no hairdryer and no breakfast. Also not really impressed with the decor, although it is their selling point.
Stayed 1 night in Jul 2023

10/10 Excellent

Milja

Stayed 1 night in Jul 2023

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location for Hyde park
Stayed 1 night in Jun 2023

6/10 Okay

Hamidreza

Liked: Staff & service
Disliked: Property conditions & facilities
The boiler was not working in the first night. There are not any bath room stuff shampoo and soap and hair dryer and ironing.
Stayed 3 nights in Jun 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little find
A little gem, brilliantly situated 10 minute walk from Hyde Park. We stayed in the annexe to the hotel a couple of doors up. Great decor. Staff were friendly and really helpful. Would definitely stay again.
Stayed 2 nights in Jun 2023

8/10 Good

Alan

Stayed 1 night in Jun 2023

6/10 Okay

Helen

Stayed 1 night in Jun 2023

4/10 Poor

craig

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Handy for P!nk concert
Cannot fault the staff or cleanliness. I had a single room,my private bathroom was on the floor below but room had a sink in it. I liked handing the keys back in whenever I went out,saves worrying about losing them. My balcony doors had been painted shut so the reception guy had to force them open with a screwdriver,neither sink in my bedroom or bathroom had a plug,went to the loo after coming back from P!nk,bulb had blown so had to use my torch on my phone. Bed was so uncomfortable and squeaky,I didn't sleep,I could hear next doors bed squeak whenever they moved too. Location was perfect,I'm just glad I used my hotels.com reward towards it so I only had to pay about half. I'd have begrudged paying more
Stayed 1 night in Jun 2023

8/10 Good

Susie

Stayed 1 night in Jun 2023

10/10 Excellent

Elizabeth, Portsmouth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely, characterful and comfortable hotel. Friendly, helpful staff. Convenient location. Would happily stay here again.
Stayed 1 night in Jun 2023

10/10 Excellent

Salma

Stayed 1 night in Jun 2023

10/10 Excellent

michael

Liked: Cleanliness, staff & service

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Decent, and quirky
Hotel is definately "interesting". Crazy decor which somehow works, good location a few mins walk from Paddington station. Check in was strange (hotel wasnt even open til 3 and absolutely no way to check in early). When you leave the hotel you need to leave your key on the hooks, which doesnt feel safe for your belongings. Bed ws hard, shower was too small and no soap. But overall for a single night it worked ok.
Stayed 1 night in Jun 2023

8/10 Good

Hazel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Helen

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Martyn

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The price we paid was not reflected in the quality of the so called hotel,, we were in a room in the cellar area looking up at the street which as the window was damaged was very noisy and unsafe, there didn't seem to be any means of escape in case of emergency only a rickety old stairway, this also wasn't very helpful when carrying heavy cases up and down! there was no milk provided with the tea facility, only a very small bar of soap in the bathroom, floor in the bedroom and bathroom wouldn't have appeared to be cleaned at all during our short stay, there was no food available or bar facilities, all in all not a good experience, will not book here again, this was a mish mash of two separate houses turned into supposed good accommodation!
Stayed 2 nights in Jun 2023

8/10 Good

Ruth

Liked: Cleanliness, property conditions & facilities, room comfort
Quirky hotel
Quirky hotel, lovely room a bit dark but suited us for one night. Shower a bit small to get into. Close to the tube and shops. Better than a chain hotel. Would of been nice to have breakfast
Stayed 1 night in Jun 2023