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Reviews of The Maitrise Hotel Edgware Road

3.5 out of 5
The Maitrise Hotel Edgware Road
346-348 EDGWARE ROAD, London, England

Reviews

6.2
Rating 10 - Excellent. 27 out of 216 reviews" "
Rating 8 - Good. 51 out of 216 reviews" "
Rating 6 - Okay. 73 out of 216 reviews" "
Rating 4 - Poor. 37 out of 216 reviews" "
Rating 2 - Terrible. 28 out of 216 reviews" "

7.2/10

Cleanliness

6.8/10

Staff & service

7.0/10

Amenities

6.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff was phenomenal! We were told the only room left in the entire hotel was downstairs in the basement.. this requires us to take an elevator down to the basement and it smelled when we got to the landing. The room was clean however was tiny.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Clean but tiny - wouldn’t stay again
After reading previous reviews I was aware that we may get a room without a window, however we arrived at the hotel too early to check in but we asked to leave our cases so we could explore. We also asked if there was a room with window available and we were told by 2 people that yes there was and that they would give us that room. We arrived back shortly after 2pm to be told we were in the basement in a room with no window. The room was clean but tiny and the toilet very rarely flushed properly and kept running constantly which is annoying to listen to when you’re trying to sleep. There are tea and coffee sachets with a kettle but no milk. We bought some milk from the nearby shop. The hotel is based in quite a busy cafe, so you often have to wait in a queue to speak to staff. The staff were polite and our room was clean however I would not choose to stay here again. I believe there are better hotels for the price we paid.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like the fact that the room we had didn't have any windows. Other than that the stay was excellent
Stayed 1 night in Nov 2019
Response from Team Reception Maitrise Hotel on 20 Nov 2019
Thank you for provide us with your valuable feedback, it is the basis of training and development of our enthusiastic team here at the Maitrise group of hotels in London.

8/10 Good

William

Liked: Staff & service, room comfort
Decent value
This was serviceable. Everything is expensive I. This city. That being said it was a decent value. There was a/c, tv with a bunch of channels and working WiFi. The rest was mediocre but I booked last minute and it was a life saver.
Stayed 4 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Booked the hotel for a short overnight stay, due to its proximity to Paddington Station (15 minute walk) to catch the Heathrow Express. The room was on the lower level, so it had no windows or any natural light. The room was clean and spacious. The staff were friendly and helpful. The hotel reception is in a cafe, so can get a little cramped when checking in and out and if you are leaving your bags in storage, I'd recommend waiting until the staff have put them away downstairs. The hotel is located on Edgeware Road, where it is predominantly middle eastern shops and restaurants. If the middle east experience is not for you, a 20-30 minute walk will get you to Oxford Street, Marble Arch and Hyde Park. I'd recommend this hotel if you were after a reasonably priced short stay.
Stayed 1 night in Sep 2019

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, friendly staff, lovely breakfast and coffee
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
What can I say? Staff was great! Location was close to tubes. Room was small but clean. I liked the rain shower head. Nice room for the price.
Stayed 4 nights in Jun 2019
Response from Katherine - Receptionist on 10 Jul 2019
Thank you so much for your review. We're glad that you enjoyed your stay at our hotel and we look forward to welcoming you back.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to London.
Stayed 3 nights in May 2019
Response from Katherine - Receptionist on 8 Jun 2019
Thank you so much for the high rating. We're glad that you enjoyed your stay at our hotel and we look forward to welcoming you back here on your next visit to London.

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
Curtains not secured properly ie hooks loose. Toilet very close to wall and towel rail. Room a bit cramped but otherwise comfortable for a one night stay
Stayed 1 night in May 2019
Response from Katherine - Receptionist on 8 Jun 2019
Thank you for staying at our hotel and for letting us know about the loose curtains on check out. The problem has now been rectified.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was much better than expected! Staff really friendly, and coffee in their cafe was great
Stayed 1 night in Apr 2019
Response from Reception on 29 Apr 2019
Thank you for your review. We're glad you enjoyed your stay at our hotel. Kind regards

4/10 Poor

Mark

Let down
Rooms were very small, did not feel like a hotel.
Stayed 3 nights in Jan 2019
Response from Katherine - Receptionist on 5 Feb 2019
We're sorry that you were disappointed by the size of your standard double room. We are a small hotel of 21 rooms so space is somewhat limited. However, we also have superior double rooms that are more spacious.

10/10 Excellent

Ekta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Location is very good as it is near the tube station and also has supermarkets meat it. Rooms are slightly small but have all basic things. Most importantly the people managing it really know the meaning of hospitality and extremely polite and nice. I wpuld recomment travellers to go thetrwho have work in this area.
Stayed 1 night in Jan 2019
Response from Katherine - Receptionist on 24 Jan 2019
Thank you for your review. We're glad you enjoyed your stay at our hotel.

2/10 Terrible

richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was refused a room even though I booked and paid. Disgrace
Stayed 1 night in Dec 2018
Response from Katherine - Receptionist on 26 Dec 2018
Sir, you were not able to stay at our hotel as your credit card was declined and you had no alternative payment method.

8/10 Good

Joshua

Liked: Cleanliness, room comfort
Ok
The hotel was small cosy but just what's needed, the staff could be a bit more welcoming, the breakfast is average nothing too fancy, it needs to be highlighted clearer as to how it all works, the room with no window was perfect for a quiet nights sleep
Stayed 1 night in Nov 2018
Response from Katherine - Receptionist on 8 Jan 2019
Thank you for your feedback. The breakfast instructions should have been made clear to you during check-in. Apologies if this was not done.

2/10 Terrible

Rob

Disliked: Property conditions & facilities, room comfort
A hateful night.
I booked in to the hotel & when we arrived, were shown down to room 403, which seemed fine, except the toilet was constantly on a flush & wouldn't stop. We'd only arrived to drop bags off & then go out, so I mentioned this to the reception man & then went out. On returning (around 8pm), the flushing had stopped, but as soon as I flushed the toilet, it did the same & kept running. I tried to call reception, but the phones didn't work, so I went up. The receptionist (lady this time) called the man & tried to fix it in whatever way he had & couldn't, so we were offered a different room (401). We went in there & there was a distinct smell of drains in there (along with around a dozen air fresheners to cover it up), but it was quiet & it was the only room available, so we took it. Then, around 10pm, there was a mass of noise from the room next door, which sounded like 20 dishwashers all running at the same time & ran through the night constantly. When I spoke to the man in the morning, he said it was the draining pumping system & there was nothing he could do. This can't be the first time anyone who has had the misfortune to end up in room 401 has complained. If someone had said "Sorry, the toilet is broken & the only room we have has a massive noise all through the night", then I would have refused & just asked for a refund & gone away. We walked out without touching the breakfast we'd paid for, which looked as pitiful as that room. Good area for tube stop though.
Stayed 1 night in Oct 2018
Response from Katherine - Receptionist on 9 Jan 2019
Thank you for your feedback. Many apologies for the bad experience you had while staying with us. We were fully booked when you arrived and so you were allocated one of two remaining basement rooms. When you notified my colleague of the plumbing issue he immediately contacted our maintenance person but he was unable to attend that day. So my colleague attempted to fix the problem himself and thought that it had been rectified while you were out. When I arrived and you notified me of the continued problem, I tried to fix it myself but was unable to which is why I offered to move you to the only other unoccupied room. I was not made aware of any issues in that second room. Many other guests have stayed there and have not complained of any noise at night so that might have been a temporary problem. If you had made me aware of the issue I could have provided you with ear plugs. I understand that you have since been given a partial refund and I can only apologise again for the inconvenience and stress that you experienced.

6/10 Okay

chris

Liked: Cleanliness, staff & service, room comfort
Is it really a 4 star hotel? Breakfast very average Staff were friendly and helpful
Stayed 1 night in Nov 2018
Response from Katherine - Receptionist on 4 Jan 2019
Thank you for your feedback. We're sorry that you didn't enjoy the Continental breakfast. You also had the option of upgrading to a full English breakfast instead. Apologies if that was not made clear to you.

6/10 Okay

rogie, phils

Disliked: Property conditions & facilities, room comfort
hotel rooms are bit small for a four star? the hotel are near at metro station
Stayed 5 nights in Oct 2018

6/10 Okay

moly, phils

Disliked: Property conditions & facilities, room comfort
hotel rooms are bit small for a four star? the hotel are near at metro station
Stayed 7 nights in Oct 2018

6/10 Okay

mela, phils

Disliked: Property conditions & facilities, room comfort
hotel rooms are bit small for a four star? the hotel are near at metro station
Stayed 4 nights in Oct 2018

8/10 Good

zachary

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2018
Response from Kostas on 24 Oct 2018
Thank you for your great review !

8/10 Good

JILL

Liked: Staff & service
strabge but good value
Strange place to stay, entry through a coffee shop. My room was in basement and next to lift and maintenance room of some sort. freaky green glow from sliding door in my room which was locked but peering through the small gap showed LED displays i assume on boilers etc. Very small room but air con worked so did not feel too stuffy. Bed comfy and clean. Shower room small but adequate for one night, would not want to stay much longer than that, Staff friendly and helpful. Good value overall
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Tiny room but convenient location
This hotel had all the basics, although there was no bar fridge in the room. Our room was tiny but had a newly renovated en-suite. The hotel has a lift and air conditioning. The entrance was via a ground floor coffee shop which was convenient for drinks, and there was a great range of restaurants within short walking distance on Edgware road. Bus and train stations also very close. Staff were friendly and helpful.
Stayed 4 nights in Sep 2018
Response from Kostas on 11 Oct 2018
Dear guest thank you for your great review. We are glad that you found our staff friendly and helpful !! We are looking forward to welcome you back soon !

6/10 Okay

Verified traveller

Liked: Room comfort
We didn't like the area at all . All those Muslim people wearing drapes and burka we thought we are in an Arab country.
Stayed 2 nights in Aug 2018

8/10 Good

Trish, Derbyshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to Marble Arch & Oxford Street
Very comfortable, air conditioned room. Good supply of toiletries. We walked past the hotel a few times as I was looking for a Best Western Sign. The hotel is above a cafe called Maitrise & reception is beside the cafe counter. No frills, no hotel foyer but when you’re in London you don’t need it. Within walking distance from Paddington Station & very close to both Edgware Rd tube stations. Would definitely stay here again.
Stayed 2 nights in Jul 2018

8/10 Good

Aaron, North

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy, nice and small.
Although the hotel was quite small, it was still comfy and a pleasant stay.
Stayed 1 night in Jul 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t trust reception
Don’t trust reception Ask him to call for a cab he made me wait had his friends come and pick me up and they charge me twice more and he got a cut of that By the way area of hotel is very bad Room are very small Lobby is in a coffee shop The guy who works at the coffee shop is a nice man
Stayed 1 night in Jun 2018

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Room was incredibly small tube stations were very close and plenty of takeaways about
Stayed 3 nights in Jun 2018

2/10 Terrible

Lisa, Essex

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cancelled Reservation
We arrived at our hotel at 10pm Saturday night to be advised that our reservation had been cancelled which were their error as they were overbooked, the staff were extremely rude and unhelpful and eventually after an hour or so wait and no apology was offered alternative accommodation in another hotel over 30 mins away which we had to decline as was completely out the way of our event we came to attend leaving us to find someone else to stay at nearly midnight.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very noisy on the 1st floor. But i guess thats what you get anywhere in London, building finishes where beyond average. B grade trade application used for building maintenance. Overall.. room was "spacious" for what you would nornally get for the price in london.
Stayed 2 nights in Jun 2018

8/10 Good

Kiki

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Receptionists very polite especially the morning receptionist Kostas. Rooms very very tiny but decently clean when we moved in. Good surprise that there was a lift in the hotel. Coffee, tea, kettle and hairdryer in the room. Good mattress. I just was a bit dissapointed with the cleaning the room as we stayed for 3 nights. So I realized that first day they forgot to renew coffee etc, second day again they forgot to renew coffee again and we figured out that they didn't vacuum both days either just made the bed. So yes overall I would stay again but they need to sort their cleaning maintenance out.
Stayed 3 nights in Jun 2018

4/10 Poor

Verified traveller

Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small but clean hotel central - near Marleybone.
Fine if you just want somewhere close for the night, small and basic but clean and in cent al London.
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2018

6/10 Okay

janic, scotland

Disliked: Room comfort
Room was clean but very small , had to ask twice for safe deposit box to be sorted - still wasn't done
Stayed 3 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy for Marylebone station
Four minute walk from station. Friendly reception. Room good for one short stay as not large
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints, very friendly staff.
Stayed 1 night in Jun 2018

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short London break
Small but clean hotel off Edgware Road. Staff very attentive and helpful
Stayed 2 nights in May 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Not a great experience
My 11 yr old son and I arrived to check in at about 10pm to be told I needed to show photo ID for ‘immigration purposes’. I was clear I didn’t need to carry photo ID, I’d never been asked anywhere in the uk before and there was nothing in the Expedia confirmation email about this. He persisted and I wondered if he would refuse us the room for which I had prepaid! He eventually relented, but it was *very* unsettling. The room was in the basement, windowless and the air conditioning didn’t work. The tv remote was missing. However It was clean and tidy. we slept Ok but left as soon as we could the next morning.
Stayed 1 night in May 2018

8/10 Good

Ian

Liked: Cleanliness, staff & service
Smallest hotel room we’ve ever stayed in, however it was clean and the staff were pleasant
Stayed 3 nights in May 2018

10/10 Excellent

Mudassir, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay at Maitrise Hotel
Stayed 2 nights in May 2018

6/10 Okay

Jagdish

Liked: Cleanliness
Not so good. Particularly air-conditioning was poor and rooms are small.

6/10 Okay

Ian

Disliked: Room comfort
Value For Location
Room was compact but was exactly what I’d paid for so no complaints

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy rooms, but clean and warm.
The hotel is inside a coffee shop. The room is “cozy”. The bed takes up most of the space. If you are in a room facing the street, expect lots of road noise in the morning and lots of sirens at night. There is a police station across the street. There’s no parking, but the Edgware bakerloo underground line is a 4 minute walk away. There’s also a complementary continental breakfast in the morning. Overall it is a good value stay.

8/10 Good

Wei cheng

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, modern and clean. Near to the tube station.
Stayed 3 nights in Apr 2018

6/10 Okay

Alan

Liked: Cleanliness
Good for 1 night
Room was very very small. The staff were friendly though.

6/10 Okay

Owen

Liked: Cleanliness
Disliked: Property conditions & facilities
Room was small with no window. Toilet didn't flush properly and when complained about it was told maintenance wasn't available and not to flush anything big down there!