Dear Ellen,Thank you so much for your awesome review.We are thrilled to hear that you found our team extremely friendly and accommodating. Our team works hard to ensure that every guest has a comfortable and enjoyable stay. It's great to know that you appreciated the cleanliness of your room, the hotel's condition, and the level of service provided. We take pride in maintaining a high standard of cleanliness and comfort for our guests.We hope to see you again on your next visit to London.Best regards,

Hey there,John!Thank you for your feedback.We are pleased that we were able to meet your expectations.We hope you choose to come back on any future trips you make to London.Best wishes,

Dear Olivier,Thank you for taking the time to share your feedback.It's delightful to hear you enjoyed our prime Covent Garden spot and the selection in our minibar! We're all about those fancy little treats that make your stay special. When it comes to room cleanliness and hotel condition, we're over the moon that you've given us top marks – our housekeeping team does a little happy dance every time someone notices their hard work.As for the bar, I'm sorry to hear you missed out on our cocktail magic on Sunday night. It seems like you caught us just as we were winding down for the evening, but we'll make sure to keep the good vibes and excellent drinks ready for your next visit!We hope to welcome you back.Best wishes,Joanna Tutak, Hotel General Manager

Hi Clancy,wow! Your positive feedback made our day. Thanks for the love!We're absolutely thrilled you found our staff to be the most welcoming. It's wonderful to hear that your experience with us has become a cherished memory. And speaking of memories, it sounds like our room amenities hit the mark! We take great pride in those carefully curated touches. Just like the perfect cocktail at our Miracle at Henrietta, we aim to mix the right amount of comfort and charm for our guests.We hope you choose to come back on any future trips you make to London.Best wishes,Joanna Tutak, Hotel General Manager

Dear Carol,We appreciate the time you took to share your feedback.We are delighted that our location was great for you and you enjoyed a good night's sleep.We hope to see you again in the future.Best regards,

Dear Dawn,Thank you for taking the time to review your stay.We are delighted to hear that you enjoyed our convenient location and facilities.We hope to see you again on your next visit to London.Best regards,

Hello there,Thank you for taking the time to share your experience with us.We've noted that switching buildings was a bit of a hiccup for you; we aim to make every aspect of your stay seamless and we're genuinely sorry to hear that this wasn't the case. While we're proud to offer a choice of buildings to accommodate our guests' preferences, we understand that sometimes moving can be a bit inconvenient.We hope to see you again on your next visit to London.Best regards,Joanna Tutak, Hotel General Manager

Hi Manuel,Thank you for this positive feedback.It's music to our ears that our team's service hit a high note for you; they're the heart and soul of what we do! Plus, we're glad you loved our prime location – it's truly a shopper's paradise and a foodie's delight, isn't it? And who can resist a good spree or a tasty treat just a hop, skip, and a jump away?We hope you choose to come back on any future trips you make to London.Best wishes,Joanna Tutak, Hotel General Manager

Hello! We can't thank you enough for your insightful review!We're thrilled to hear you found our location excellent and our team's service top-notch; it's what we strive for! And knowing you loved your room and found it super clean and well-appointed really warms our hearts. Regarding the elevator, we appreciate your understanding and are glad our team could assist with your luggage. It's great that you could get some extra steps in too—every cloud has a silver lining, right?We can't wait to welcome you back for another stay—hopefully with the elevator in tip-top shape by then! Best wishes,Joanna Tutak, Hotel General Manager

Hey Susan! Your kind words are music to our ears. Thanks for the rave review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again on your next visit to London.Best regards,

Hi Abdiel,Thank you for taking the time to share your opinion with us.We are pleased that we were able to meet your expectations.We hope you choose to come back on any future trips you make to London.All the best,

Dear Gill,Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again on your next visit to London.Best regards,

Hey Gill,It’s great to receive this feedback about your recent visit.Our team thanks you for your many compliments and are delighted to hear that everything about our hotel and your stay with us was to your satisfaction.We hope to see you again on your next visit to London.All the best,

Hi Gill,Thanks for such a positive review.We're thrilled to hear you found our beds super comfy and our location spot-on for your adventures around town. It's music to our ears that you appreciated our unique charm – we do love to stand out from the crowd! It seems like you had a good snooze, and that's what we aim for.Your kind words about our service have been passed on to the team; they were over the moon to hear they could make your stay a 100% delight!We hope to see you again on your next visit to London.Best regards,Joanna Tutak, Hotel General Manager

Hi there!Thanks for such a perfect rating.We're thrilled you found our rooms to be spacious, clean, and the beds super comfy - nothing beats a good night's sleep, right? Our team always aims to provide that extra touch of hospitality, so it's great to hear you appreciated the late check-out.We all hope to see you again on your next visit to London.Take care,Joanna Tutak, Hotel General Manager

Hi Geoffrey,Your positive feedback made our day. Thanks for the love!We're pleased that you had a pleasant stay with us and appreciated our high standards.We hope you choose to come back on any future trips you make to London.Best wishes,

Dear Angela,Thank you for sharing this lovely review.We're pleased that you had a pleasant stay with us and appreciated our high standards.We hope to see you again on your next visit to London.Best regards,

Hi,Janine! A big thank you for your review. We truly appreciate it!We're thrilled to hear you loved our prime location and the comfort of our rooms, and it warms our hearts to know our team made you feel welcome. It's always our aim to make each stay memorable! Regarding soundproofing, while we've put effort into ensuring a peaceful environment, we understand that sometimes the vibrant spirit of Covent Garden can be a little too lively. We'll look into how we can further enhance the tranquillity of our rooms. As for the pillows, we strive for cosiness, but we realise that 'just right' can be different for everyone. Did you know we offer a pillow menu? Next time, we'd be delighted to find the perfect fit for your dreamy sleep!We can't wait to have the chance to host you again and share more of what makes our hotel special.We look forward to welcoming you back. Best wishes,Joanna Tutak, Hotel General Manager

Hello Christina! Your positive review is the pep in our step today. We appreciate it!We're thrilled to hear that our cosy rooms hit the mark for you and that you enjoyed the comfy bed and high-quality linen - a perfect duo for a dreamy sleep! Our housekeeping team will be chuffed to know that their turn-down service and cookie surprise were a hit. It sounds like our chef's poach-perfect eggs made your morning at breakfast, which is just the kind of start we hope to give our guests for their day. And it's great to hear that the restaurant lived up to your expectations too!We hope to see you again on your next visit to London.All the best,Joanna Tutak, Hotel General Manager

Hi Robyn,Your kind words are music to our ears. Thanks for the rave review.We are all thrilled that you enjoyed every aspect of your stay and that our team members added to this experience positively.We hope to see you again on your next visit to London.All the best,

Hey Alana,Thanks a lot for this lovely review. You made our day!We are pleased that we were able to meet your expectations.We hope to see you again on your next visit to London.Best regards,

Dear Dean,Thank you for this positive review of your stay with us.It's awesome to hear that Julia and the front desk team made a great impression on you; they're real stars at making our guests feel welcome. We're thrilled you found our location perfect for exploring Covent Garden and beyond. We're also glad you enjoyed the high-quality offerings at our bar and restaurant too – our cocktails are something we're pretty proud of! We can't wait to have you stay with us again.We hope you choose to come back on any future trips you make to London.Best wishes,Joanna Tutak, Hotel General Manager

Hi Janet,Thanks for letting us know your opinion of your stay.We're thrilled to hear that our staff made such a great impression on you with their patience and kindness. We're delighted you found the bed to be the comfiest ever - our king and super king-size beds are indeed a dream to sleep on! We're also glad you enjoyed the night service and the lovely cookies, it's the little touches that make a stay memorable. We're sorry about the hot water hiccup and the oversight in cleaning your room, but pleased that everything was resolved swiftly. Our dedicated team always strives to ensure every guest has a seamless and enjoyable stay.We look forward to welcoming you again.Kind regards,Joanna Tutak, Hotel General Manager

Hi Tracey,Thanks for the positive feedback.We are pleased that we were able to meet your expectations.We hope to see you again on your next visit to London.Best regards,

HI José,Thank you for taking the time to review your stay.We're thrilled to hear you appreciated the unique style of our establishment; our team prides itself on creating an atmosphere that's both stylish and comfortable. It's a disappointing to hear about the hot water hiccup during your stay. While our rooms are indeed equipped with modern facilities, it seems you caught us at an off moment. Rest assured, it's not the norm, and we're on top of ensuring all our guests can start their day with a warm, refreshing shower!We hope to welcome you back for a more enjoyable stay in the future.Best wishes,

Hi Susan,Thanks for this great feedback.It's fantastic to hear that you found your room to be clean and comfortable - our housekeeping team really does take pride in their work, and it's lovely to see it hasn't gone unnoticed! We're also thrilled that our location served you well, putting you right in the heart of London's vibrant theatre scene. Regarding the hotel condition, we're always looking for ways to enhance our guest experience, and we appreciate your feedback. Rest assured, our team is dedicated to maintaining the charm and comfort that our guests love.We hope to see you again on your next visit to London.Best regards,Joanna Tutak, Hotel General Manager

Hi Molly,Thanks for this positive review.Thrilled to hear you've found a gem in our stylish abode and that our bedding had you sleeping on cloud nine. We're over the moon you're planning a return visit – can't wait to roll out the red carpet for you again!We hope to see you again on your next visit to London.Best regards,Joanna Tutak, Hotel General Manager

Dear Guest,Thanks for the time taken to share your opinion with us.It's wonderful to hear you found the room clean and comfortable with an aesthetic that caught your eye. Our location is indeed a gem in the heart of the city, and we're thrilled you loved it! And who can resist a nice touch like cookies in the evening, right? As for the room servicing, it sounds like we might have missed the mark on timing. While our staff does their best to be unobtrusive and flexible, we'll look into how we might tighten up our schedule. The key return policy is in place for your safety, and we ensure that everyone's stay is as secure as possible. However, we appreciate your feedback and are always looking for ways to improve.It would be a pleasure to welcome you back in the future. Kind regards,Joanna Tutak, Hotel General Manager

Hello George,Thank you so much for your positive feedback following your stay.We're over the moon to hear that the surprise upgrade and complimentary drink helped make your wife's birthday celebration even more special. It's fantastic that our staff made such a positive impression on you; we pride ourselves on providing top-notch service! Plus, it sounds like our prime location hit the mark for your dining and theatre-going plans.We hope you choose to come back on any future trips you make to London.Best wishes,Joanna Tutak, Hotel General Manager

Hi Adrian,Thanks for this review.We appreciate that you chose to stay with us and it's great to know that you had a perfect stay.We hope you choose to come back on any future trips you make to London.Best wishes,

Hi Anthony,Thanks for sharing such awesome feedback about your stay.We appreciate that you chose to stay with us and are pleased you were satisfied with your stay.We hope you choose to come back on any future trips you make to London.Best wishes,

Hi Philip,Thanks very much for this positive review.We're over the moon to hear you found our hotel amazing and our team welcoming. It's fantastic that our prime location added to the charm of your stay! Your appreciation for the cleanliness and comfort of your room is the pat on the back we strive for every day. And knowing you received top-notch service just makes our day. We are happy when our efforts to maintain the hotel in tip-top shape are recognized.We hope you choose to come back on any future trips you make to London.Best wishes,Joanna Tutak, Hotel General Manager

Hello Edward,Thank you very much for this kind review.We are thrilled to hear that you found our team extremely friendly and accommodating. Our team works hard to ensure that every guest has a comfortable and enjoyable stay. It's great to know that you appreciated the cleanliness of your room, the hotel's condition, and the level of service provided. We take pride in maintaining a high standard of cleanliness and comfort for our guests.We hope you choose to come back on any future trips you make to London.All the best,

Hi Alfonso,Thanks for leaving us a review!We're glad that you found our staff supportive and friendly. And hearing that the room size hit the mark for you is like the cherry on top. Our team works tirelessly to keep every nook and cranny spotless, so your shoutout on cleanliness is a great reward!We can't wait to roll out the red carpet for you again soon. Take care!

Dear Karen,Thank you so much for these kind comments about your stay.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward.It's also great to know that our location was ideal for you.We hope to see you again on your next visit to London.Best regards,

Hey there,Scott,Thanks for sharing your experience with us.We're thrilled to hear that our team's friendliness and those special little touches caught your eye - we do love going the extra mile to make your stay memorable! It's also great to know that the cleanliness and comfort of our rooms hit the mark for you. Our team works hard to ensure everything is spotless and cosy, just like our rooms that were designed to be a 'cosy escape' right in the hustle and bustle of London. And speaking of comfort, we're delighted that our service lived up to your expectations again. We pride ourselves on our hospitality, aiming to create that 'feel at home' vibe in the heart of Covent Garden.We're already looking forward to welcoming you back for another fabulous stay!All the best,Joanna Tutak, Hotel General Manager

Hi Gemma,Thanks for the excellent review.We're thrilled to hear that the serenity of your room provided you with a good night's sleep, despite our bustling location in the heart of Covent Garden. It's great that you found our room cleanliness and amenities to be top-notch! And our team? They're over the moon knowing they could contribute to your fabulous experience with their service.We hope to see you again on your next visit to London.Best regards,Joanna Tutak, Hotel General Manager

Hello Wolf,it's disappointing to know that you didn't have the best experience with us. We value your input and want to make things right.We are sorry we were not able to meet all your requirements.Any suggestions on how we could improve it?We hope you'll give us another chance to provide a better experience in the future.Take care,

Hi Carolyn,Thanks for this fantastic review.We are pleased to hear that you were satisfied with your stay.We hope to see you again on your next visit to London.All the best,

Hi Jo! Your glowing review just brightened our day. Thank you!It's a pleasure to hear you found our boutique hotel stunning and our location unbeatable. We're also thrilled that our team made such a magical impression on you – they will be really pleased to receive your kind feedback.We hope to see you again on your next visit to London.All the best,Joanna Tutak, Hotel General Manager

Hi Colin,Thank you so much for sharing this review.We're over the moon to hear that our location made your birthday visit to the opera house a piece of cake! It's always great to know that our guests love our prime spot in Covent Garden as much as we do. And nothing beats getting a thumbs up for having chosen the perfect base for a special occasion like your birthday.We hope you choose to come back on any future trips you make to London.Best wishes,Joanna Tutak, Hotel General Manager

Hi there,Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again on your next visit to London.Best regards,

Hi Anthony,Thank you for sharing your thoughts with us.It's great to hear that you enjoyed the shower in your room; we certainly take pride in our modern facilities. We do offer various room types with different bedding options to cater to our guests' preferences. For those chilly days, we ensure our rooms are heated, though we're sorry if the temperature wasn't to your comfort. We're concerned to hear about your check-in experience as our team is known for their sharp appearance and warm welcomes. As for the in-room amenities, we provide a bespoke minibar selection and while milk for tea is usually standard, it seems we missed the mark during your stay. Rest assured, we're always eager to resolve any oversights if notified.We hope you'll give us another chance to provide you with a stay that truly reflects the high standards we strive for. Warm wishes for the New Year!.Joanna Tutak, Hotel General Manager

Dear Alberto,Thank you for sharing this review of your time at our hotel.We are pleased that we were able to meet your expectations.We hope you choose to come back on any future trips you make to London.Best wishes for the New Year!

Hi Agavni,Your review just brightened our day. Thank you!We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We all hope to see you again on your next visit to London.Take care, and best wishes for 2024!

Hi Angela,Thank you for sharing your opinion.We are pleased that we met your expectations. Our dedicated team members work hard to ensure that every guest here has a comfortable and memorable stay, so your positive feedback is very rewarding.It is nice to know that you were pleased with our decor, as it was our goal to create a comfortable atmosphere in which our guests feel welcomed and at home.We hope to see you again on your next visit to London.Wishing you a wonderful 2024!

Hi Joshua,Thanks for this kind review.We're pleased to hear that you found our team friendly and accommodating and it’s brilliant that the cleanliness and beauty of the room hit the mark for you. Nestled right in the hustle of Covent Garden, we're glad you loved the convenience of our location for shopping, dining, and shows. The restaurant and bar are our pride and joy, and it's fantastic that they added to your London adventure. We can’t wait to welcome you back for another cocktail or two!We're looking forward to your next visit – until then, take care!Best wishes for the festive season!Joanna Tutak, Hotel General Manager

Hi Sarah,Thanks for this feedback of your recent stay.It's fantastic to hear that our staff made you feel welcome and that you enjoyed our breakfast service. We're all about creating that cozy, home-away-from-home vibe, so your kind words really mean a lot to us. And we're thrilled you found peace and quiet near the church gardens—Covent Garden's energy is great. As for the room amenities, we're always looking for ways to make your stay even more comfortable, so your feedback is super valuable. Rest assured, our team is on it!We hope to see you again on your next visit to London.Best wishes for the festive season!Joanna Tutak, Hotel General Manager

Hi Haelim! We're so grateful you took the time to share your thoughts with us.We're thrilled to hear you found our boutique hotel beautifully decorated and that the atmosphere struck a charming note with you. Our team is always over the moon when our guests appreciate the unique decor and professional service we pride ourselves on. And it's fantastic when the breakfast buffet hits the spot along with that excellent coffee. We do apologize if the church bell disturbed your peace; it's a part of the local charm that sometimes has a louder voice than we'd like. Rest assured, it's a rare occurrence that the bells ring loud enough to be a bother at night.We look forward to seeing you again on a future occasion.Season's Greetings!Joanna Tutak, Hotel General Manager