Dear john, Thank you for taking the time to share your positive feedback regarding your recent stay at The Gore. We are delighted to hear that you enjoyed the traditional style of our Victorian property, as well as our amazing Bar 190. Providing a comfortable and memorable experience for our guests is our top priority and we are pleased that our friendly team and convenient location added to the enjoyment of your stay. We appreciate your constructive feedback regarding the placement of your room. Naturally, we did not know your age when allocating this, but we have made a note on your guest profile notes, to not allocate the fifth floor again. Please accept our sincerest apologies for any inconvenience caused by having to take the stairs from the fourth to the fifth floor. Your comments are invaluable to us as we continually strive to improve our guests' experience. Rest assured, we will take your feedback into consideration for future room assignments and make every effort to ensure that all aspects of your stay meet your expectations. We truly value your patronage and hope to have the opportunity to welcome you back for another enjoyable stay in the near future. Should you choose to stay with us again, please do not hesitate to communicate any preferences with our front desk team and we will be more than happy to assist you. Once again, thank you for choosing to stay with us and we look forward to hosting you again soon. Warmest regards, J-J Pollak Hotel Manager

Dear Martin, Thank you so much for taking the time to share your feedback! We are thrilled to hear that you had a lovely experience at The Gore and that our amazing team left a positive impression on you. Providing exceptional service is our top priority and we are delighted that we were able to meet your expectations. We hope to have the pleasure of welcoming you back soon for another enjoyable stay! With warmest regards, J-J Pollak Hotel Manager

Dear Scott, Thank you for your feedback, however, you are fully aware that your version of events is far from the whole truth. Yesterday, you fell asleep whilst intoxicated and let your bath overflow. The first we were aware of it, was when the guest in the room below informed us that they had vast amounts of water pouring through their ceiling and the fire alarm, sending it into activation mode. Upon investigating, our team found that you had also smoked in the room and instead of showing remorse were extremely rude and abusive (we have video evidence of you being abusive and swearing at our team). There is no issue with the overflow drain in the room; but an overflow drain will only deal with so much water and with the rate you were running the bath, no overflow drain would have coped. We asked you to leave the hotel, due to you being abusive to our team and also because you have caused thousands of pounds worth of damage in your room; our top suite, below your room; and even our Library (a floor below again!) Our repair bill will surmount to thousands and you are very lucky we have not charged you anymore at this stage. Furthermore, upon your departure, we found illegal drugs in your room, so given that you have illegal substances on your possession and contravened the UK smoking ban law. As you insist of clinging to these false narratives and slandering our hotel online, we are strongly considering reporting this case to the Police, especially as you were also being abusive and verbally violent to our team, which is also a crime! We have also reported your behaviour to Expedia, as no other hotel should ever be expected to deal with a guest such as yourself!

Dear Joshua, Thank you for choosing to stay at Th Gore and for sharing your experience with us. We are thrilled to hear that you appreciated our clean and well-maintained establishment, as well as our old-fashioned Victorian style. We take great pride in preserving the charm and elegance of a bygone era and we are delighted that you found it to be a distinctive feature of your stay. Regarding the location, we would like to clarify that we are actually only a 10-minute walk from three different Tube stations, providing convenient access to various parts of London. We are also only a 15-minute walk from a further two Tube Stations. We also have multiple bus stops within a 1-minute walk from the hotel, which provide access to routes that run across London. We apologise if there was any confusion regarding this matter and hope that it did not detract from your overall enjoyment. Whilst we would love to be able to control it, you must understand that the weather, unfortunately, is currently something that is beyond our control! We hope the typical London rain, did not distract too much fro your enjoyable visit! We are pleased that you found our amazing team to be kind and accommodating, as providing exceptional service is paramount to us. Your feedback regarding the pricing of our amenities and dining options is duly noted and we will continue to assess and refine our offerings to ensure they meet the expectations of our valued guests. We generally find that we offer exceptional value, when compared to other, similar London hotels! It is a shame that your visit was brief and hope that, should your travels bring you back to London in the future, you will grant us the opportunity to extend a warmer welcome and provide you with a more immersive experience of our unique Victorian ambiance. Thank you once again for choosing to stay with us and for your valuable feedback. Warm regards, J-J Pollak Hotel Manager

Dear Hope, Thank you for staying with us and for your fantastic review score! We are delighted you had such an enjoyable stay. The team and I very much look forward to welcoming you back in the future and if we can be of any personal assistance with your next stay, please do not hesitate to ask. With warmest regards, J-J Pollak Hotel Manager

Dear Samantha, Thank you very much for taking the time to share your experience with us! We are thrilled to hear that you and your friends enjoyed your one-night stay at The Gore. Our amazing team works hard to ensure that every guest feels welcomed and comfortable during their time with us, so it is wonderful to know that our staff made a positive impression on you. We are delighted that you found your room, Dame Nellie Melba Suite, to be beautiful and that you enjoyed our tasty food and cocktails. Providing a memorable dining experience is always a priority for us and we are glad we hit the mark. We take pride in our central location and we are glad it contributed to the convenience of your stay. Once again, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back for another memorable experience in the future! With warmest regards, J-J Pollak Hotel Manager

Dear Hailey, Thank you immensely for your glowing review of The Gore! We are delighted to hear that you had such an exceptional experience during your recent stay with us in London. It brings us immense joy to know that our prime location, nestled amidst the London's cultural gems, contributed to the convenience and enjoyment of your visit. We take great pride in our unique Victorian and eclectic décor, which aims to immerse our guests in the rich history and charm of our establishment. Your kind words regarding our amazing staff are truly heartwarming. We strive to provide nothing but the highest level of service and it fills us with pride to hear that our team went above and beyond to ensure your comfort and satisfaction. We will be sure to pass along your commendations to them. We are thrilled to have earned your loyalty and we eagerly anticipate the opportunity to welcome you back for another memorable stay. Please do not hesitate to reach out to us directly if there is anything we can do to enhance your next visit further. With warmest regards, J-J Pollak Hotel Manager

Dear Marion, Thank you for staying with us and for your fantastic review score! We are delighted you had such an enjoyable stay. The team and I very much look forward to welcoming you back in the future and if we can be of any personal assistance with your next stay, please do not hesitate to ask. With warmest regards, J-J Pollak Hotel Manager

Dear Leyanis, Thank you very much for your kind words! We are thrilled to hear that you enjoyed your stay with us and that you found The Gore lovely. Providing a great experience for our guests is our top priority and it is wonderful to know that we succeeded in making your stay enjoyable. If there is anything specific you particularly enjoyed or if there is anything we can do to further improve your next visit, please do not hesitate to let us know. We hope to have the pleasure of welcoming you back to The Gore in the near future! With warmest regards, J-J Pollak Hotel Manager

Dear Scott, Thank you immensely for your glowing review and for considering The Gore your favourite hotel in London. It brings us immense joy to hear that you had such a positive experience during your stay with us. Ensuring our guests have an authentic and exceptional English experience is something we strive for and it is truly heartwarming to know that we have succeeded in providing that for you. Your kind words are a testament to the hard work and dedication of our amazing team. We are committed to maintaining the high standards that have made your stay memorable and hope to continue exceeding your expectations in the future. We eagerly await the opportunity to welcome you back for another unforgettable stay at The Gore. With warmest regards, J-J Pollak Hotel Manager

Dear Natalie, Thank you for taking the time to share your experience with us. We are delighted to hear that you found our wonderful team to be friendly and helpful during your stay. Providing exceptional service is our top priority, and it is wonderful to know that we were able to meet your expectations. We take great pride in maintaining a high standard of hospitality and ensuring that our guests feel comfortable and welcome throughout their time with us. Your kind words about our hotel are truly appreciated and serve as motivation for our team to continue delivering excellent service. We hope to have the pleasure of welcoming you back to The Gore in the future. If there is anything more we can do to enhance your stay next time, please do not hesitate to let us know. With warmest regards, J-J Pollak Hotel Manager

Dear Robert, Thank you for staying with us and for your very good review score! We are delighted you had such an enjoyable stay. The team and I very much look forward to welcoming you back in the future and if we can be of any personal assistance with your next stay, please do not hesitate to ask. With warmest regards, J-J Pollak Hotel Manager

Dear Jerry, Thank you very much for taking the time to share your wonderful experience at The Gore. We are delighted to hear that you enjoyed your stay with us and that our historic Victorian charm, along with the personalised service provided by our wonderful team, contributed to making your visit memorable. We are particularly pleased to hear that you enjoyed your time at The Gore's, Bar 190 and that our bartender was able to craft a custom cocktail to your liking. It is our goal to provide a unique and delightful experience for each of our guests and it is gratifying to hear that we succeeded in doing so during your visit. Furthermore, we are glad to know that you found our 190 Queen's Gate Restaurant's upscale atmosphere and menu to your satisfaction. Our culinary team, led by Head Chef Frederick Forster, takes great pride in curating a diverse and delightful menu and it is rewarding to receive such positive feedback. Your kind words about our staff are truly appreciated. We strive to provide attentive and friendly service to all our guests and it is wonderful to hear that our efforts were recognised and valued. We look forward to welcoming you back to The Gore next year. Please do not hesitate to reach out to us if there is anything we can assist you with in the meantime. With warmest regards, J-J Pollak Hotel Manager

Dear kristina, Thank you so much for taking the time to share your wonderful experience at The Gore. We are thrilled to hear that you found our amenities luxurious and our team friendly and helpful. Providing a comfortable and welcoming environment for our guests is our top priority and we are delighted that you enjoyed the comfortable bed, excellent sheets, extra large fluffy towels and high-quality Penhaligon's toiletries. Your feedback means the world to us and we look forward to welcoming you back to The Gore for another memorable stay in the near future. With warmest regards, J-J Pollak Hotel Manager

Dear gabi, Thank you for sharing your feedback regarding your recent stay at our hotel. We deeply apologise for the inconvenience you experienced due to noise from neighbouring guests. Providing a peaceful and comfortable environment for all our guests is of utmost importance to us and we regret that we fell short of your expectations in this regard. It is a shame you did not alert us to this and give us the opportunity to rectify your disappointment, as we could have reacted immediately. Regarding your inquiry about a possible room upgrade, we sincerely apologise if there was any misunderstanding or miscommunication. YOu booked and were allocated a Double Classic Room. As an Expedia VIP, you receive a welcome gift (bottle of Prosecco), which you received and a complimentary upgrade, which is very clear, is strictly subject to availability. While we strive to accommodate our guests' requests to the best of our ability, upgrades are subject to availability and may not always be possible, especially as the hotel was 100% occupancy on the night you stayed. However, our team should have provided a more empathetic and helpful response to address your concerns, and we apologise for any frustration this may have caused. We do not however, believe, they would have said that this "had nothing to do with them". Please know that we take your feedback seriously and will use it to improve our services and communication with our guests. We appreciate your patience and understanding and hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Warm regards, J-J Pollak Hotel Manager

Dear SM, Thank you very much for taking the time to share your experience with us. We are thrilled to hear that you have enjoyed your yearly stays with us and that our team, including myself, have been able to provide you with warm assistance throughout. It was delightful to be able to show you our Tudor Suite also, before you departed yesterday. It is wonderful to know that you find our Victorian property to be a gem with a rich historical background. We take great pride in preserving the elegance and charm of our establishment, and we are delighted that you find it sumptuous yet cosy and warm, reminiscent of a traditional British atmosphere. The recommendation to indulge in a stay in our Junior Suites is greatly appreciated and we are delighted you enjoyed the experience of staying in our Dame Edith Evans Suite. We strive to provide our guests with the utmost comfort and luxury during their time with us and we are delighted that you found it to be so beautiful. Our Library does indeed holds a special place within our property and we are pleased to hear that you found it welcoming and relaxing. It is the perfect spot for guests to unwind and enjoy some quiet time. Thank you once again for your kind words and for choosing to stay at The Gore, year after year. We look forward to welcoming you back for many more memorable stays in the future. With warmest regards, J-J Pollak Hotel Manager

Dear David, Thank you for staying with us and for your fantastic review score! We are delighted you had such an enjoyable stay. The team and I very much look forward to welcoming you back in the future and if we can be of any personal assistance with your next stay, please do not hesitate to ask. With warmest regards, J-J Pollak Hotel Manager

Dear Richard, Thank you for choosing to stay at The Gore and for taking the time to share your experience with us. We are delighted to hear that you found our Victorian hotel to be excellent, filled with character and that you enjoyed the great food we offer. Our amazing team takes great pride in providing exceptional service and we are thrilled to hear that our staff was friendly, helpful and welcoming throughout your stay. Your kind words will serve as encouragement for us to continue delivering outstanding hospitality to all our guests. We are glad we could contribute positively to your visit to London after your long period away. It is always a pleasure to welcome guests back to our vibrant corner of this wonderful city! Once again, thank you for your glowing review. We hope to have the pleasure of welcoming you back to The Gore in the near future. With warmest regards, J-J Pollak Hotel Manager

Dear Jane, Thank you for your wonderful review! We are thrilled to hear that you found our hotel's proximity to the Royal Albert Hall to be convenient for attending shows and events. Our amazing location is an excellent reason for a stay at The Gore and we are delighted that it enhanced your experience during your stay with us. If there are any other aspects of your stay that you particularly enjoyed or if there are areas where you feel we could improve, please do not hesitate to let us know. Your feedback is invaluable to us as we continue to enhance our guests' experiences. We hope to have the pleasure of welcoming you back for another enjoyable stay soon! With warmest regards, J-J Pollak Hotel Manager

Dear Thomasina, Thank you for sharing your thoughts about your recent stay at our hotel. We appreciate your feedback and we would like to express our gratitude for highlighting both the positive aspects and areas where we fell short of your expectations. We are pleased to hear that you enjoyed our fantastic location and the vibrant colours of our hotel decoration, as well as the ambiance of our Library. We strive to create inviting spaces for our guests to relax and unwind. However, we are sorry to learn that you felt there were hidden extra charges. Transparency is crucial to us, and we are unsure of exactly what you are referring to as we certainly do not hide any charges and you did not mention anything on check-out. We note that on departure you did ask for the accommodation service charge, so we can only assume you this is what you are referring to. The accommodation service charge at 5% is listed in all our terms & conditions and email confirmations, both directly and through Expedia. It is also noted on your registration card, which you signed upon check-in. The food & beverage service charge at 12.5% is also listed on all our menus and literature. Both service charges are a professional practices that are very common-place in the London hotel market. The food & beverage service charge is very established and the accommodation service charge becoming increasingly normal amongst London hotels. Both service charges go fully to the team and are entirely discretionary, should you wish not to incentivise our hardworking team. We shall have no issue whatsoever in removing them, as we did for you. We have made a note on your profile notes, so that in the future, you are not charged any service charges. We apologise if this aspect of your experience fell short. We will certainly review our communication to ensure that all charges are clearly presented to our guests. Your comment about not feeling particularly looked after is genuinely concerning, as providing excellent service and a warm welcome is our top priority. It is also in complete contrast to every other review we receive. We appreciate your acknowledgment of the fantastic service during breakfast and we will ensure your commendation reaches the team member involved. We are sorry to hear that your room size and the coffee sachet availability did not meet your expectations. Your feedback regarding these aspects is valuable as we continually work to enhance our guests' experience. We note you booked a Classic Double Room, which is our entry-level category. Generally, these are considered a good-size, when compared to entry-level rooms in other, similar London hotels. If you decide to return, we recommend booking a Deluxe Double or Junior Suite as these offer a lot more space and comfort. We provide four coffee sachets in each room and will always provide more if you ask. If you request turn-down service, we shall also replenish the tea & coffee tray in the even

Dear Gareth, Thank you for taking the time to share your wonderful feedback about your recent stay at The Gore. We are thrilled to hear that you found our Victorian property absolutely stunning and that our central location provided you with plenty of opportunities to explore London. Maintaining the charm of our historic building while incorporating modern features is something we take great pride in and we are delighted that you appreciated the tasteful updates. It is our goal to provide a seamless blend of classic elegance and contemporary comfort. The kind words about our amazing team are particularly heartening. We strive to create a warm and welcoming atmosphere and it is rewarding to know that their friendliness left a lasting positive impression. Your acknowledgment of their efforts in awarding 5 stars is truly appreciated! If there is anything specific you enjoyed during your stay or any areas where we can further improve, please feel free to share your insights. We value your feedback and hope to have the pleasure of hosting you again in the future. Thank you for choosing The Gore and we look forward to welcoming you back. With warmest regards, J-J Pollak Hotel Manager

Dear Jane, Thank you for sharing your fantastic review following your recent stay with us. We are thrilled to learn that our hotel's location, just a short walk from the Royal Albert Hall, was convenient for your visit. It is wonderful to hear that the transportation options, whether by train or Tube, added to the ease of your travel. We take great pride in maintaining a high standard of cleanliness in our rooms and we are delighted that you found them to be immaculate. Our amazing team works diligently to ensure that our guests have a comfortable and enjoyable stay and your acknowledgment is truly appreciated. We are also pleased to hear that you enjoyed our delicious breakfast. It is always a pleasure to provide a variety of options to start the day on a positive note. We understand that Bar 190 can get busy as it is so popular (especially post-show when everyone descends on us all at once), but we are glad you found it worth the wait. It is great to know that you could unwind and enjoy a lovely drink after the show. Your feedback is valuable to us and it serves as a source of motivation for our team. We look forward to the opportunity of hosting you again in the future. If there is anything specific you would like to share or if there are ways we can further enhance your experience, please do not hesitate to reach out. Thank you for choosing The Gore and we hope to welcome you back soon. Warmest regards, J-J Pollak Hotel Manager

Dear Rhianon, Thank you for staying with us and for your fantastic review score! We are delighted you had such an enjoyable stay. The team and I very much look forward to welcoming you back in the future and if we can be of any personal assistance with your next stay, please do not hesitate to ask. With warmest regards, J-J Pollak Hotel Manager

Dear James George, Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you had a great experience during your third stay at The Gore. Our wonderful team works hard to provide exceptional service and it is always rewarding to know that their efforts are noticed and appreciated. We are delighted that you found our staff to be great and that you had a unique and wonderful experience. We truly value your loyalty as a returning guest and we look forward to welcoming you back for your fourth stay. If there is anything specific you enjoyed or if you have any suggestions on how we can make your next stay even more enjoyable, please feel free to share your thoughts. Once again, thank you for choosing to stay with us. We appreciate your support and look forward to providing you with another memorable experience in the future. With warmest regards, J-J Pollak Hotel Manager

Dear AROOG, Thank you for sharing your feedback with us and we sincerely apologise once more for the inconvenience you experienced during your stay. It was disheartening to learn about the issues with the heating in your room and we understand the importance of a comfortable stay, especially during the winter. The issue was immediately resolved upon your departure by our Engineering team. We want to assure you that we take these matters seriously and (as explained) we have already processed the refund for the first night, on our side, as promised. However, we would like to inform you that since your reservation was made through Expedia and pre-paid via them, the processing time for refunds is determined by their policies and procedures and outwith our control. As we have explained previously and our Head Concierge Jimmy reiterated when he spoke to you last week (we are aware of you contacting us twice); the timeline for refunds can vary and unfortunately, it is not within our direct control. We understand your frustration and regret any delays you may be experiencing. Rest assured, we are actively following up with Expedia to expedite the processing of your refund , but past-experiences have told us that this does little in hurrying the process up. We appreciate your patience in this matter and want to assure you that we are doing everything in our power to resolve it as swiftly as possible. Once again, we apologise for the inconvenience, and we appreciate your understanding. Warm regards, J-J Pollak Hotel Manager

Dear Tony, Thank you for staying with us and for your very good review score! We are delighted you had such an enjoyable stay. The team and I very much look forward to welcoming you back in the future and if we can be of any personal assistance with your next stay, please do not hesitate to ask. Warmest regards, J-J Pollak Hotel Manager

Dear Colin, Thank you for staying with us and for your fantastic review score! We are delighted you had such an enjoyable stay. The team and I very much look forward to welcoming you back in the future and if we can be of any personal assistance with your next stay, please do not hesitate to ask. With warmest regards, J-J Pollak Hotel Manager

Dear rebecca, Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you found our staff to be kind and helpful. Providing excellent service is our top priority and we are thrilled that our wonderful team's efforts made a positive impact on your stay. It is wonderful to know that you enjoyed the comfort of your room. We strive to create a cosy and welcoming atmosphere for our guests and we are pleased to hear that we succeeded in making your stay enjoyable. We are also glad to hear that our location was convenient for your travel needs. We understand the importance of accessibility to tourist spots and transportation hubs and we are pleased to have met your expectations in this regard. Once again, thank you for choosing to stay with us and for sharing your positive feedback. We look forward to welcoming you back in the future and if there is anything specific you would like us to improve or any additional feedback you would like to provide, please feel free to let us know. With warmest regards, J-J Pollak Hotel Manager

Dear Stephnie, Thank you for staying with us and for your fantastic review score! We are delighted you had such an enjoyable stay. The team and I very much look forward to welcoming you back in the future and if we can be of any personal assistance with your next stay, please do not hesitate to ask. With warmest regards, J-J Pollak Hotel Manager

Dear Brendan, Thank you so much for taking the time to share your experience at The Gore. We are delighted to hear that you had a lovely stay in the beautiful Judy Garland Suite and that you highly recommend it. Our wonderful team takes great pride in providing excellent service and it is wonderful to know that you found their efforts to be fantastic. Being located just seconds away from Hyde Park is indeed a special treat and we are pleased to hear that it added to the overall enjoyment of your stay. We appreciate your kind words and commendation. It was a pleasure hosting you and we look forward to the opportunity of welcoming you back for another memorable stay. Warmest regards, J-J Pollak Hotel Manager

Dear June, Thank you so much for taking the time to share your positive feedback. We are thrilled to hear that you found our wonderful team to be friendly and very helpful during your stay. Providing exceptional service is our top priority and it is rewarding to know that our staff made a positive impact on your experience. Your kind words serve as motivation for our team and we appreciate your acknowledgment of their efforts. If there is anything specific that stood out or any team member you would like to commend, we would love to hear more details. We look forward to the pleasure of welcoming you back for another delightful stay. If there is anything we can assist you with in the future, please do not hesitate to let us know. Thank you again for choosing The Gore. With warmest regards, J-J Pollak Hotel Manager

Dear Amy, Thank you for staying with us and for your fantastic review score! We are delighted you had such an enjoyable stay. The team and I very much look forward to welcoming you back in the future and if we can be of any personal assistance with your next stay, please do not hesitate to ask. With warmest regards, J-J Pollak Hotel Manager

Dear Renato, Thank you so much for taking the time to share your delightful feedback about your recent stay at The Gore, especially about the Judy Garland Suite! We are thrilled to hear that your experience exceeded your expectations and it brings us immense joy to know that your fiancé loved the room. It warms our hearts to hear that the little red shoes and the Judy's bed (flown over from the U.S., especially for her when she stayed) added a touch of charm to your stay. We strive to create unique and memorable experiences for our guests and it seems like we hit the mark with the Judy Garland Suite. We are also pleased to hear that you enjoyed the hotel's Victorian style and decorations. Our wonderful team puts a lot of effort into creating a welcoming and aesthetically pleasing atmosphere for our guests. It is great to know that our location proved convenient for your visit to the Royal Albert Hall. We are indeed fortunate to be just a short two-minute walk away, making it easy for our guests to enjoy access the world-famous and historic venue. We truly appreciate your kind words and are grateful for the opportunity to have hosted you. If there is anything more we can do to enhance your future stays or if you have any special requests, please feel free to let us know. We look forward to welcoming you back for another exceptional experience in the future. With warmest regards, J-J Pollak Hotel Manager

Dear Thomas, Thank you for staying with us and for your okay review score. Whilst we are glad you clearly enjoyed your stay, it would be great to know, what we could have done better to improve yours and other guests stays. The team and I very much look forward to welcoming you back in the future and if we can be of any personal assistance with your next stay, to make it more special, please do not hesitate to ask. Warmest regards, J-J Pollak Hotel Manager

Dear Lisa, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologise for any inconvenience caused by the cleanliness issues you encountered in your room, specifically the carpets and the bathroom tiles. Please be assured that this does not reflect the high standards we strive to maintain. We take matters of cleanliness very seriously and your comments have been immediately brought to the attention of our housekeeping team for a thorough inspection and prompt action. Our carpet cleaning contractor, has been booked this month anyway, due to it being a much quieter month than when you stayed in December, where there was little room in our occupancy to get such works done. With regards to the tiles, the issue you have mentioned is not mould, but actually just the age of the tiles. Subject to approval, we are hoping to embark on a bathroom refurbishment project this year, which will greatly improve the issues you have outlined. We are committed to rectifying these issues to ensure that such lapses do not occur in the future. Your feedback is invaluable to us as it helps us identify areas that require improvement. We deeply regret that we fell short of your expectations on this occasion and would like to extend our sincerest apologies. Should your travels bring you back to our area, we would greatly appreciate the opportunity to regain your trust and provide you with an exceptional experience that truly reflects the high standards we uphold. Please do not hesitate to reach out to us directly if there is anything further we can do to address your concerns. Warm regards, J-J Pollak Hotel Manager

Dear Anne, Thank you for staying with us and for your fantastic review score! We are delighted you had such an enjoyable stay. The team and I very much look forward to welcoming you back in the future and if we can be of any personal assistance with your next stay, please do not hesitate to ask. With warmest regards, J-J Pollak Hotel Manager

Dear claire, Thank you for choosing The Gore and for sharing your feedback with us. We are thrilled to hear that you found our team to be fantastic and that you enjoyed the comfort of our rooms during your stay. Ensuring our guests' comfort and satisfaction is a priority for us and we're delighted that our rooms met your expectations. Your kind words about our wonderful team's service are truly appreciated and we will certainly pass on your compliments to our staff members. We hope to have the pleasure of hosting you again in the future. If there is anything specific you would like us to prepare for your next visit, please feel free to let us know. With warmest regards, J-J Pollak Hotel Manager

Dear Dan, Thank you for your recent stay at The Gore and for taking the time to share your experience. We are delighted to hear that you enjoyed the historic charm of our Victorian establishment, reminiscent of "old England". Our wonderful team takes pride in providing a welcoming and accommodating atmosphere for all our guests. We greatly appreciate your kind words regarding our friendly and helpful staff. Providing exceptional service is a top priority for us and we are thrilled that our team's efforts contributed positively to your stay. We hope to have the pleasure of welcoming you back to The Gore in the near future. If there is anything specific you would like us to arrange for your next visit, please do not hesitate to reach out. With warmest regards, J-J Pollak Hotel Manager

Dear Joan, Thank you for choosing to stay at The Gore and for taking the time to share your positive experience with us. We are delighted to hear that you found our wonderful team to be helpful and accommodating during your stay. Providing exceptional service and ensuring our guests feel welcomed is always our top priority. Our team takes great pride in delivering a high level of hospitality and it is rewarding to know that their efforts contributed to making your stay enjoyable. Your kind words serve as a motivation for us to continue delivering excellent service to all our guests. Should your travels bring you back to London, we would be honoured to welcome you again and provide another memorable experience. With warmest regards, J-J Pollak Hotel Manager

Dear Scott, Thank you for staying with us and for your fantastic review score! We are delighted you had such an enjoyable stay. The team and I very much look forward to welcoming you back in the future and if we can be of any personal assistance with your next stay, please do not hesitate to ask. With warmest regards, J-J Pollak Hotel Manager

Dear Laura, Thank you for choosing The Gore and for taking the time to share your feedback. We are delighted to hear that you had an enjoyable short stay with us. Our wonderful team takes great pride in providing exceptional service and it is wonderful to learn that our staff's friendliness and helpfulness enhanced your experience. We strive to create a welcoming and comfortable environment for all our guests and your kind words serve as a testament to our efforts. Your satisfaction is of utmost importance to us and we sincerely appreciate your recognition of our team's dedication to ensuring a pleasant stay for every guest. We look forward to welcoming you back for another memorable experience whenever your travels bring you back to our area. With warmest regards, J-J Pollak Hotel Manager

Dear Jane, Thank you for staying with us and for your very good review score! We are delighted you had such an enjoyable stay. The team and I very much look forward to welcoming you back in the future and if we can be of any personal assistance with your next stay, please do not hesitate to ask. With warmest regards, J-J Pollak Hotel Manager

Dear Esteemed Guest, Thank you for choosing to stay at The Gore and for taking the time to share your experience. We are delighted to hear that you found our location convenient for your visit to the Royal Albert Hall. It is fantastic to know that our traditional ambiance added value to your overall stay, especially during your show visit. We are thrilled to learn that you plan on staying with us again. Please do not hesitate to reach out before your next visit, as we would love to ensure that your future stay is just as enjoyable, if not better. We appreciate your kind words and look forward to welcoming you back for another wonderful stay. With warmest regards, J-J Pollak Hotel Manager

Dear Ian, Thank you for staying with us and for your fantastic review score! We are delighted you had such an enjoyable stay. The team and I very much look forward to welcoming you back in the future and if we can be of any personal assistance with your next stay, please do not hesitate to ask. With warmest regards, J-J Pollak Hotel Manager

Dear Esteemed Guest, Thank you for staying with us and for your fantastic review score! We are delighted you had such an enjoyable stay. The team and I very much look forward to welcoming you back in the future and if we can be of any personal assistance with your next stay, please do not hesitate to ask. With warmest regards, J-J Pollak Hotel Manager

Dear Elizabeth,Thank you for staying with us and for your fantastic review score! We are delighted you had such an enjoyable stay. The team and I very much look forward to welcoming you back in the future and if we can be of any personal assistance with your next stay, please do not hesitate to ask. With warmest regards, J-J Pollak Hotel Manager

Dear Stephanie, Thank you ever so much for your incredibly kind words and for taking the time to share your experience at The Gore. We are truly thrilled to hear that your stay with us was nothing short of spectacular and that you found every aspect of your visit lovely. It brings us immense joy to know that you fell in love with The Gore and are considering a return stay, despite your usual penchant for exploring new places. Your appreciation for our historic Victorian charm, coupled with comfort and value for the price, means the world to us. We take immense pride in providing attentive, kind and generous service, and I will be sure to convey your compliments to our dedicated team. It is fantastic to hear that you thoroughly enjoyed both our Bar 190 and 190 Queen's Gate Restaurant offerings. Our location in this vibrant area of Kensington indeed offers convenience and charm, and we are delighted that it added to the overall enjoyment of your stay. We are eagerly looking forward to welcoming you back to The Gore. Should you need any assistance or have special requests for your next visit, please do not hesitate to contact us. Until then, safe travels and thank you once again for choosing The Gore. With warmest regards, J-J Pollak Hotel Manager

Dear Kirsty, Thank you for staying with us and for your fantastic review score! We are delighted you had such an enjoyable stay. The team and I very much look forward to welcoming you back in the future and if we can be of any personal assistance with your next stay, please do not hesitate to ask. With warmest regards, J-J Pollak Hotel Manager

Dear Efrat, Thank you for choosing to stay with us and for sharing your delightful experience! We are thrilled to learn that our hotel's location perfectly suited your visit, especially for your attendance at the Royal Albert Hall. It is fantastic to hear that our wonderful team's helpfulness and friendliness added to the enjoyment of your stay. Providing exceptional service is a top priority for us and it is gratifying to know that our team made a positive impact on your experience. We are also delighted that you found your room to be gorgeous. We take great pride in ensuring our accommodations are comfortable and inviting for our guests. We would be honoured to welcome you back on your next visit to London! If there is anything specific you would like for your next stay, please feel free to reach out. We look forward to the opportunity of hosting you again and providing another memorable experience. With warmest regards, J-J Pollak Hotel Manager

Dear Rebecca, Thank you for staying with us and for your fantastic review score! The team and I very much look forward to welcoming you back in the future and if we can be of any personal assistance with your next stay, please do not hesitate to ask. With warmest regards, J-J Pollak Hotel Manager