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Reviews of The Dukes Head Hotel

4 out of 5
The Dukes Head Hotel
The Green, 6 Manor Road, Wallington, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 194 out of 300 reviews" "
Rating 8 - Good. 85 out of 300 reviews" "
Rating 6 - Okay. 17 out of 300 reviews" "
Rating 4 - Poor. 3 out of 300 reviews" "
Rating 2 - Terrible. 1 out of 300 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Charles

Liked: Cleanliness, staff & service
Awful television
Stayed 1 night in Apr 2024
Response from Natalie Young on 23 Apr 2024
Hi Charles, we're so sorry the TV was not up to standard, we are working to try and resolve these issues. We hope this doesn't deter you from visiting us again.

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On a whole our room was clean, fresh and very comfortable for our needs. However the wet /bathroom basin was too small and the shower needs a door or curtain as all the floor gets soaking wet. All the staff were excellent, friendly, helpful and very accommodating. Would recommend staying here as convenient in all areas.
Stayed 2 nights in Apr 2024
Response from Natalie Young on 21 Apr 2024
Keith, thank you so much for the 5 star review and your kind comments about or team, rooms and location. We appreciate your feedback, we will take this on board and look for ways to improve. We hope to welcome you back next time you visit Wallington!

10/10 Excellent

Leigh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, highly recommended
Stayed 1 night in Jan 2024

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous pub with exceptional standard of room. Would definitely go back.
Stayed 1 night in Dec 2023

10/10 Excellent

Strong, Blaine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place with good bar and restaurant. The turkey Scotch egg was very good. Room is clean and roomy. I enjoyed my stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Had an absolute fantastic night. had food in the pub also very nice would highly recommend this place.
Stayed 1 night in Dec 2023

10/10 Excellent

Layla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Caroline

Stayed 3 nights in Nov 2023

10/10 Excellent

david

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. Our second visit was as good as the first.
Stayed 3 nights in Nov 2023
Response from Natalie Young on 27 Nov 2023
Thank You David for your five stars!! See you soon The Dukes Team

10/10 Excellent

Rachael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended for a cosy, clean and special stay.
I'm so used to staying in corporate chain hotels, but my usual was fully booked so I went with The Dukes Head Hotel and was so pleasantly surprised that I am even leaving a review which is something I never do. The staff are sweet, the cleanliness of the room is spot on, and the breakfasts are just incredible! Little homely touches like a fancier coffee machine in your room (compared with a nespresso or even a kettle), the fact they have oat milk in sachets with great taste award tea bags, and the nice cosmetics too make it a really cosy and pleasant experience. Oh and also they have a large glass bottle of water in the room with cups - such a simple addition but I know I've woken up in the night so many times at other hotels gasping so this was just the cherry on the cake for me - loved it and will be coming back again.
Stayed 1 night in Oct 2023

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I booked this for my parents. I live nearby. They said staff were helpful and their room was comfortable. I came over for breakfast which was really nice. They will likely stay again.
Stayed 4 nights in Sep 2023
Response from Natalie Young on 14 Nov 2023
Diane, we are so pleased you and your parents enjoyed your visit to Duke's Head Hotel, we hope to welcome you back soon!

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Natalie Young on 8 Dec 2023
Thankyou for leaving us 5 stars!

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Dukes on 12 Sept 2023
Dear guest,We appreciate your feedback, thank you for taking the time to give us a review.We look forward to welcoming you back soon.Dukes Head Hotel Team

10/10 Excellent

Tracy

Stayed 1 night in Aug 2023
Response from T on 18 Aug 2023
Thank you so much for your great feedback – we are all delighted that enjoyed your visit so much. We look forward to welcoming you back soon.

6/10 Okay

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The music is too loud and too early in some rooms.
The Hotel, Food and service were very good. However the management must be aware of the volume of their music in some of their accommodation rooms. To be woken at 06.15am by music was not ideal. The music also plays later into the evening. Room 292 and 201 were both affected.
Stayed 1 night in Aug 2023

10/10 Excellent

c

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel with friendly and helpful staff. Very comfy and well appointed room. we will be back!
Stayed 1 night in Jul 2023
Response from T on 10 Aug 2023
Thank you so much for your great feedback – we are all delighted that enjoyed your visit so much. We look forward to welcoming you back soon.Dukes Head Team

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay and a beautiful hotel. Staff were friendly and welcoming. The pub attached has great food and service.
Stayed 2 nights in Jul 2023
Response from T on 10 Aug 2023
Thank you so much for your great feedback – we are all delighted that enjoyed your visit so much. We look forward to welcoming you back soon.Dukes Head Team

4/10 Poor

Ja

Stayed 1 night in May 2023

10/10 Excellent

Ian

Liked: Cleanliness
Stayed 1 night in Jul 2023
Response from T on 10 Aug 2023
Thank you so much for your great feedback – we are all delighted that enjoyed your visit so much. We look forward to welcoming you back soon.Dukes Head Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay would highly recommend
Stayed 1 night in Jul 2023
Response from T on 10 Aug 2023
We appreciate your feedback, thank you for taking the time to give us a review.We look forward to welcoming you back soon.Dukes Head Hotel Team

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from T on 10 Aug 2023
Thank you so much for your great feedback – we are all delighted that enjoyed your visit so much. We look forward to welcoming you back soon.Dukes Head Team

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed our stay in a very quiet room. The bed was comfortable and the shower was lovely and hot in the morning. Just minor points off include the 'complimentary' snacks in the room which are very expensive according to the price list and the bar with only one server whilst it was so busy and the other staff were doing cocktails for the restaurant. The girl who served us must have been new as she messed up the order and having waited so long to get served, my wife and I couldn't be bothered to explain her mistake. Nonetheless, we will definitely be coming back as overall it was a very good experience.
Stayed 1 night in Jun 2023

10/10 Excellent

Linda

Stayed 1 night in Jun 2023
Response from T on 10 Aug 2023
Thank you so much for your great feedback – we are all delighted that enjoyed your visit so much. We look forward to welcoming you back soon.Dukes Head Team

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 night business stay
Dukes head hotel was clean and comfortable. Room had everything you would need. Bar and restaurant were good. Staff very professional. 4 night stay was on the expensive side but you get what you pay for. Breakfast was particularly good plenty of choice.
Stayed 4 nights in May 2023

10/10 Excellent

Shaun

Stayed 1 night in May 2023

10/10 Excellent

EARL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at many places and this is the Best Ever. Great staff, Great Breakfast, Great Rooms, Great Shower, Great parking, Bus stop right out the door. And the BEST PRICE EVER. Just stop by and look. I will be Back.
Stayed 2 nights in May 2023

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in May 2023
Response from . on 9 May 2023
Dear Christopher,We appreciate your feedback, thank you for taking the time to give us a review.We look forward to welcoming you back soon.Dukes Head Team

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Dukes Head Team on 2 May 2023
Thank you so much for your great feedback – we are all delighted that enjoyed your visit so much. We look forward to welcoming you back soon.

10/10 Excellent

Carl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stephen
Firstly the hotel is excellent no issues whatsoever,the only issue I had was food one night , I tried to order trout ,this was off the menu , no problem ,I then tried to order chicken which was off the menu , again no problem . Finally decided on rump steak which is shown in menu in the room , this was ordered and paid for , steak was fine although small after cooking . Looked at the bill next morning and it’s £32 for the steak . On questioning this was told it’s not a rump steak but a sirloin . The rump was/ is £22 . If I had been told it was a sirloin and it’s going to cost £10 more I wouldn’t have had it as it wouldn’t have been worth the cost . I did explain to a member of staff it’s not my money I am spending ,but was told rump not on menu only sirloin so it’s correct . On check out I explained to the pleasant lady on reception again , she understood and sympathised,but could not do anything as restaurant and hotel are separate .
Stayed 4 nights in Apr 2023

10/10 Excellent

david

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in/out. Friendly staff. Comfortable and clean room. Very good breakfast. Would stay here again!
Stayed 1 night in Apr 2023
Response from Natalie Young on 25 May 2023
Thank you for taking the time to leave us such a positive review! We hope to see you again soon!

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Natalie Young on 25 May 2023
Thank you for leaving us 4 stars!

10/10 Excellent

Glen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a Must!
Love this place, always stay here when in the area with work. Great food and atmosphere. Staff are great and the rooms always perfectly clean.
Stayed 1 night in Mar 2023

10/10 Excellent

Duncan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice spot. Good food.
Stayed 3 nights in Feb 2023
Response from Natalie Young on 25 May 2023
Thank you for leaving us 5 stars!

10/10 Excellent

Jean

Liked: Staff & service, amenities, property conditions & facilities
Friendly staff and parking facilities. Great place to stay - would visit again. Thanks
Stayed 1 night in Mar 2023
Response from Natalie Young on 25 May 2023
Thank you so much for your fab review! we are so pleased you enjoyed your stay!

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Natalie Young on 25 May 2023
Thank you for rating us 5 stars!

10/10 Excellent

Glen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Book it!
My second visit to this Hotel, highly recommended from work colleagues, and it didn't take long to figure out why. Beautiful place, great food and drinks. Staff were so friendly.
Stayed 1 night in Feb 2023

10/10 Excellent

Glen

Stayed 1 night in Feb 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely telaxing stay at the Dukes Head. Lovely rooms, comfy bed and amazing shower. All the staff were really friendly
Stayed 3 nights in Jan 2023

6/10 Okay

Shirley

Travelled with family
Liked: Cleanliness, property conditions & facilities
Okay
Stayed 1 night in Jan 2023
Response from Natalie Young on 25 May 2023
Hi Shirley, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relaxing overnight
Great friendly staff
Stayed 1 night in Jan 2023

10/10 Excellent

ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Niall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for three nights. This is one of the best hotels we have ever stayed in. It is clean and the food (breakfast/dinner) is excellent. The best part of this hotel however, is the staff. So friendly, professional and helpful. None better. We highly recommend this hotel and we would not hesitate to stay there again!
Stayed 3 nights in Oct 2022

10/10 Excellent

Paul

Stayed 1 night in Oct 2022

8/10 Good

Al

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Lisan

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Easy check in. Room was clean. A little noisy in the morning.
Stayed 1 night in Sep 2022

8/10 Good

Ahlam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, very clean, beautiful newly decorated rooms....shame as there is a little smell of damp/old moisture in the corridors so 4 out 5 stars. Would recommend and will be visiting again
Stayed 1 night in Sep 2022