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Reviews of Stay in Chelsea

2.5 out of 5
Stay in Chelsea
7 Brechin Place, London, England

Reviews

4.4
Rating 10 - Excellent. 2 out of 67 reviews" "
Rating 8 - Good. 9 out of 67 reviews" "
Rating 6 - Okay. 14 out of 67 reviews" "
Rating 4 - Poor. 17 out of 67 reviews" "
Rating 2 - Terrible. 25 out of 67 reviews" "

3.8/10

Cleanliness

4.6/10

Staff & service

3.8/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location if you need a bed for the night
Location is perfect for our needs. Very close to the tube and Albert hall. The down side it wasn't a very nice room. plug socket hung off the wall and a hole munched in the wall. Shower and toilet not the best.
Stayed 2 nights in Nov 2017

2/10 Terrible

Kate, Halifax, NS

Disliked: Cleanliness, property conditions & facilities, room comfort
It was so bad we left after one night
The room was moldy. Every spring could be felt on the mattresses and the pillow was like an envelope. Rooms were tiny, walls and doors paper thin. The lock on our door looked like it had been kicked in. Shared bathroom was advertised, but it wasn't advertised that there were two bathrooms for pretty much the entire building. From 6-9am there was a noisy parade of nonstop showers leaving the bathroom soaking wet. The other bathroom was extremely dirty and moldy so I opted not to use that one. The WiFi stopped working about six hours after check-in and gave the "Connected, no internet access" signal for at least 15-16 hours before we left. Overall, the only thing this place has going for it is the location, which is close to Gloucester Street underground, but otherwise should be shut down. We left after the first night and ate the cost, as it was non refundable. I would never recommend this place to anybody.
Stayed 4 nights in Nov 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2017

2/10 Terrible

Claire, City

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty room, Smelly Toilet, No reception. Blackout.
1 permanent staff and 1 cleaner do all job including cleaning and receiving customer. They have 24 rooms to take care. At least they need to provide a reception table to take customer in because it is a hot place for visitors. some need to get wet in the rain just for waiting someone to take them into the building. Toilet have no hot water. and very very bad .
Stayed 3 nights in Sep 2017

2/10 Terrible

Connie, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful All Around
When my friend and I arrived at the "hotel" there were no instructions on how to get in. We rang what we thought was the door bell several times with no luck. My friend went around the corner to a neighbors house where they told her that this happens all time and people end up calling the owner. Because we were international we didn't have phone service. I stopped some men outside and asked if I could borrow their phone, by this time the employee of the "hotel" came out. He awkwardly confirmed that I had paid for the room then took us upstairs to a room and briefly showed us a bathroom and then showed us another room. We picked the 2nd room. He failed to mention that the building did not have hot water. The second night there was no water at all. I asked our neighbors staying in the room next to us about the situation. The one guy told me that if we went to the basement (4 flights down) the bathroom down there had water. The bathroom smelled awful. The half bath (2 piece) on our floor was disgusting. There was dust everywhere and it smelled of sewage. The sheets on the bed were stained, as were the towels. The WiFi was very temperamental. All in all the best part of this hotel was when we left.
Stayed 2 nights in Sep 2017

2/10 Terrible

sloane m.

I WOULD NEVER STAY AGAIN
woke up the next day after sleeping here and was covered in bug bites. When I tried getting a hold of the person in charge I got no response. Finally someone from VRBO contacted him and he was going to meet us at our room to switch us (after refusing to give any sort of refund). He never showed up. Wasted and entire day and a half in London. Was forced to stay in the same room and continue to get bug bites for the rest of my stay.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bed bugs hotel in London
Avoid the hotel as soon as you can, there are bed bugs and many of them. When I requested the room change I was ignored.
Stayed 4 nights in Jul 2017

6/10 Okay

Amanda D., Pensacola, Florida

Great if you only need a cheap place to sleep at night
We came during a heat wave, and they put us up in the 6th floor, which only had one window and no ventilation. I know there was nothing they could do about the heat, but it was miserable the first couple of nights. Everything else was okay, we were in a great central location with two different metro stops nearby. It's definitely not a place I would stay if I wanted a relaxing place to go at night, but for four college kids trying to save money that just needed a place to sleep at night, it was fine.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel Ever, Don't Stay Here
We could not stay at this place. It was dirty, rooms weren't cleaned at check-in. They had no specific room for us and went looking at different rooms to see which one we could be in. All were dirty and unmade. Shared bathrooms were tiny and dirty, no toilet paper. It was impossible to contact the manager. No one was at the site until check-in and only for a short time then. And the wifi was not working!
Stayed 2 nights in Jun 2017

2/10 Terrible

jeteye, philadelphia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This should be taken out from search results
Horrible! I arrived a bit early and called the number on the front door. Check in time is 2PM but he said he will open the door at 3PM. 2 bathrooms did not have any lights so I had to tell him to replace the light bulbs. He did not replace them until next day; had to take shower in the dark. One bathroom had windows without any curtains. My room was so dirty and doorknob was broken from inside. No air conditioner not fan so I had to open windows at night so it was very noisy. Bathroom did not have enough toilet papers so I had to go buy my own. Of course there were no towels. Curtains in the room were so dirty and warn out. Room did not look anything like pictures shown. Stay away from this place.
Stayed 3 nights in Jun 2017

4/10 Poor

Mella, Sydney

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Superb location... but: we had to phone on arrival
The location is super. The beds were comfortable. The floor was so dusty that we washed our feet before going to bed. There were plumbing problems, so we called the management. Two days later these were fixed.
Stayed 3 nights in Jun 2017

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst place ever
The hotel was gross, so dirty and so not comfortable. I wish i had known all that before booking it. Plus the door of our room had been busted open before and in consequence, the lock wasn't working wich is not at all good!! I will make a compplaint and ask for a refund, that's how bad it was...
Stayed 2 nights in Jun 2017

2/10 Terrible

Mark Y.

Place was quite a dump, they should clean it up a bit and charge just a few more bucks, wouldn't be
Place was quite a dump, they should clean it up a bit and charge just a few more bucks, wouldn't be so bad!
Stayed 2 nights in May 2017

2/10 Terrible

Jaye, chelsea

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel I've ever stayed in
Do yourself a favor and stay well away from this one we booked a room for four people the room was terrible full of mould electrics were faulty words can't describe how bad it was

2/10 Terrible

Costa, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare
Shock, unpleasant, no staff around, dirty, please make sure remove this place from your website and mention it to another travel agent. I'm afraid this is the most disgusting place I've ever been in my life. I wouldn't recommend to anyone.

2/10 Terrible

Dan, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
By far, the worst experience I have had. The worst
Got sick because I got biten by bed bugs 2 nights in a row ( after the first night I naïvely thought it could have been food poisoning him for something I ate the day before, before seeing bedbugs walking, running, playing and dancing around on my bed

2/10 Terrible

dodgy logging, F

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible place not a hotel
No owners or staff on site No hot water in downstairs bathrooms Internet didn't work at all up stairs but did sometimes down stairs. Guests are left to work things out together. Ran out of toilet paper had to go to local cafe for seviets. Many lights missing & power points exceptionally dangerous one had burn marks all around. It is in a good location and beds are comfy

8/10 Good

Charlie, UK

Liked: Cleanliness, staff & service, room comfort
Ok place
Excellent location, room was clean, fridge and cattle in the room, shared toilets but was ok as was two on one floor. Overall ok for price.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good.
Dangerous plug socket hanging off wall, dirty & noisy. not the best..

2/10 Terrible

Furious Stay, Arizona

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel I have EVER stayed in
The staff is completely non existent, it took me 2 hours to check in because there was no-one on site, there is lots of mold in both bathrooms downstairs, the doorknob to my room literally FELL OFF, there were rats visible in the trash outside my window and the cleaning staff stole about £250 worth of items from me and the owner didn't care. I wouldn't stay there again if someone paid me.

6/10 Okay

Brian

Disliked: Staff & service
Meh. . .
Stay with a friend here with best buddy. Placed in a basement room. Room was sizeable but shabby: slightly cold, some ceiling lights didn't function, sofa was soiled. Wifi strength was spotty; mobile connection was poor. Bathroom was smelly, wasn't cleaned, and electricity went off--blowing room light fuse. No one to contact for help--saw host Antonio once (seemed like a nice guy). I observed better rooms were available. Would stay there again if I didn't care about much about room quality and I need a cheap place in nice area.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Astha

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The place was centrally located, but the services were not good. There was no management, no one to attend our quires &a no reception also. Wifi sucked.

2/10 Terrible

Julien

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprised
Damp, dank, mouldy, for a good price but still not worth it.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not run as a business
After reading reviews on tripadvisor, I was bracing myself for a complete and utter dump. It wasn't as bad as I expected but not particularly pleasant. Room was scruffy and bedsheets did not inspire confidence. Staff who greeted was friendly and helpful. However, this accommodation is not run like a business. There is no front desk. Instead 3 phone numbers are listed. 2 were engaged, and I have a feeling I got lucky with the third. Don't think I could recommend this as the business practice seems to be too unpredictable.

10/10 Excellent

Zelicha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & cosy guesthouse, would definitely come back
Very nice location, 5mins away from the tube & very central to London! The brazilian guy who welcomed me was extremely nice, friendly & cute. The room was very pretty, the facilities very good, the bed was comfortable & the room was clean and smelled extremely nice (there's a very pleasant smell in the entire house). I enjoyed my stay in this calm neighborhood in the center of London. I'll definitely stay here when I come back to London!

6/10 Okay

Anil, Ox

Worth the price in a good location
Worth the price you r paying. Main issue that I noticed was the noise from the street filtering in even after the windows were shut! They provided us all necessary equipments for the stay, but I wished if they have put them in place in a better organised manner!

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
ok
good for the price

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected
Having paid a very low price for four night in London for two people, we expected an absolute dump with no hygiene standards and a grotty atmosphere. Instead, the location was beautiful, the staff (Antonio) was friendly and helpful from the start to the end of our stay. We booked a studio room, which was clean and cool inside (we visited during a heat wave). There were plenty of bathrooms for the large number of guests staying in the five floors. (I think it was five floors) and if there was any issue, it was the state the guests left it in, but they were cleaned relatively quickly. Noise was not an issue, at least when we stayed. Bad points, my sister said the bed was uncomfortable (I don't notice these things), our studio room had cooking facilities but no pots or pans, and very little cutlery. Lots of crockery though. No lift, so we had to walk up four flights every day. The carpet on the stairs was stained. Good Points. Friendly helpful staff, clean facilities, beautiful view, lovely area of London, 10 minute walk from shops and stations. Easy access late at night.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Good stay
Great for the price

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Based in Chelsea
Accomodations could be better. They are working on improving place. Check in is after 2pm, which isn't on site.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great location
It's a more run down guest house, but the showers had hot water, there was a bed, and the location was great. We were out sightseeing all day so we just needed a place to crash, and for that it was great! Antonio was really nice too. The location is great, just a few blocks from the Gloucester Rd station, and the street is filled with several restaurants. Our favorite was this little french cafe. There was no TV and the internet was spotty, but overall we had no major complaints.

8/10 Good

H, Lancashire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money!
Great location with easy reach.

4/10 Poor

ALAA, RABAT

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
London is wonderful.Bad experience whith the hotel
The hotel is poorly managed. We have not accessed our room the first night although our entire stay was paid in advance. Nobody on site to solve the problem and the mobile numbers shown were unreachable. We still do not realize the amount of first overnight stay.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zimmer unsauber, lange Wartezeit beim Check-In, Toilette im Zimmer war defekt, versprochene Reparatur wurde nicht durchgeführt, kein Entgegenkommen beim Preis - insgesamt enttäuschend
Stayed 4 nights in Sep 2017

2/10 Terrible

Jochen, Düsseldorf

Disliked: Cleanliness, property conditions & facilities, room comfort
Gute Lage in Londons Schmuddeligkeit
Die Zimmer waren nicht bei Ankunft heregerichtet und gereinigt. Das Klo und andere Nebenräume waren separapt und anfännglich nicht zu benutten. Stümperhatft renoviert und die Dachfläche war mit leeren Flaschen und Müll vom Personal nicht zu reinigen. Das Zimmer war schmuddelig, kaputt und Wandflächen mit Feuchteschäden und z.T. schimmelig. Aber wie gesagt. Die Lage. Unsere Kinder konnten nicht verstehen, dass man hier bleiben kann. Schade.
Stayed 4 nights in Oct 2017

2/10 Terrible

safi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fuir
Amis français, lisez ceci avant de réserver car nous formons le gros bataillon des clients de cet "hôtel". Quand j'ai lu les avis négatifs, j'ai pensé que c'était le fait de gens particulièrement mécontents. Mais une fois sur place, j'ai vite compris et je confirme tous les avis négatifs auxquels j'ajoute le mien: Stay in Chelsea est un marchand de sommeil, le pire de Londres, décrépi, sale et mal tenu, bref une ruine, l'eau chaude est au quatrième étage. La chambre que j'avais réservée était soit disant inondée et on m'a envoyé dans un autre taudis, beaucoup plus loin et à mes frais. Donc autant payer un peu plus cher et aller ailleurs, vous ne trouverez pas pire. A bon entendeur...fuyez!
Stayed 3 nights in Oct 2017

8/10 Good

NADIA

Liked: Staff & service, room comfort
Disliked: Cleanliness
Hormis eau froide, lieu familial
Une auberge dans un quartier résidentielle et agréables avec des restaurants et markets proches. Métro et bus proches. Literie confortables et propres. Cuisine et salle de bain sales. Pas moyen de se doucher car eau froide. Belle accueil par la dame.
Stayed 5 nights in Oct 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAY AWAY!
We cancelled our reservation after one night. The room was nowhere near the description at hotels.com. The room was extremely dirty, the kitchen tap not working and leaking. The shower drain blocked and almost flooding the bathroom. Wifi was out of order as long as we were there. The electrical wiring was hanging from the walls, very dangerous regarding fire risk. We found another hotel after one night, could not risk staying in this hotel any longer.
Stayed 6 nights in Oct 2017

6/10 Okay

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bof mais pas cher
Nous avons appelé une fois arrivés devant l'hôtel. Quelques minutes après nous avons reçu un SMS avec toutes les informations pour récupérer les clés et l'adresse d'un autre hôtel. Ce dernier se trouvais à 1.5 mile qu'il a fallut faire à 20h et nous a éloigné du centre. Pourquoi ne pas nous avoir prévenu avant ? . Les draps étaient propres mais état de la chambre et salle de bains sommaire. Pour un séjour entre copain ça passe mais votre petite amie ne supportera pas ce lieu qui est très limité
Stayed 3 nights in Sep 2017

4/10 Poor

Laura, Denmark

Disliked: Cleanliness, staff & service, property conditions & facilities
Beliggenhed perfekt, stand knap så perfekt
Beliggenheden er perfekt! 5 min gåtur til Glocester Road Station. Det værelse vi fik var ok. Vi skulle "bare" sove der i 3 nætter. Det er ikke et guesthouse jeg ville anbefale hvis man skal opholde sig mere tid på værelset. Badeværelserne lidt usle men ok - toilettet havde svært ved at trække op. Manageren har jeg ingen gode ord at sige om. Han havde overbooket værelset vi skulle have og rykkede os til et andet guesthouse 10 min væk, hvor der ikke var en metrostation i nærheden. Da vi havde brugt 1-2 timer på at brokke os til Expedia og ham - fandt han "pludselig" et 6 mands værelse på det Stay in chelsea og vi kom tilbage ... Vi var kun 4 personer!
Stayed 3 nights in Aug 2017

2/10 Terrible

Sabine, Berlin, Germany

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schrecklich! - Terrible!
Absolut nicht zu empfehlen! Wir sind noch am gleichen Tag umgezogen. Im Bad Schimmel und Dreck! Eine Kläranlage riecht gut dagegen. Das Zimmer geht gar nicht: - Flecken an der Wand - Bettdecke kaputt, sodass das Innenleben rauskam - rissige Decke, sodass man Angst haben muss sie kommt herunter - verschmierter Spiegel und - der Sessel im Zimmer lebte --> dreckiger geht es nicht mehr Von Außen auch nicht viel besser. Müllsäcke stehen rum und aus den Fallrohren wächst das Unkraut. Und was auch absolut nicht geht ist die Kommunikation. Es gibt keine Rezeption, dafür stehen an der Tür drei Telefonnummern, die aber so gut wie nie besetzt sind. Auch nicht zu den angegebenen Bürozeiten. Fazit an alle Interessenten: Finger weg davon! Ekelhafter geht es kaum noch!
Stayed 7 nights in Aug 2017

4/10 Poor

francesc

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comunicación nula con la propiedad, no hay toallas pese a que lo pedimos varias veces y no hubo respuesta.
Stayed 3 nights in Aug 2017

4/10 Poor

rfo, France

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
situé à Chelsea l'hôtel possède ce seul attrait
Chelsea vaut le séjour. pour ses musées et ses parcs
Stayed 4 nights in Aug 2017

4/10 Poor

yahui, taiwan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
small bathroom,good location
one day I came home early,the hotel staff open the door without enquiry.It is a bad experience.
Stayed 6 nights in Jul 2017

6/10 Okay

BWLer, Bayern

Disliked: Cleanliness, property conditions & facilities, room comfort
Knappe Wochen London erkundet
Wir kamen nach London um die Stadt und Kultur näher kennen zu lernen. Dies kann ich auch jedem empfehlen. Die Unterkunft war eher wie das englische Essen.
Stayed 3 nights in Jul 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2017

6/10 Okay

Christophe

Disliked: Staff & service, property conditions & facilities, room comfort

4/10 Poor

Hans Henrik

Disliked: Cleanliness, property conditions & facilities, room comfort
Good location but not clean
This appartment with shared bathrooms is cheap accomodation in London in a lovely neighbourhood but little else. Room, except bed, is very dirty, bathroom is dirty, entrance and stir areas are dirty. Floor carpets has not been cleaned for ages.

6/10 Okay

Single

Disliked: Room comfort
No hay personal
Yo tenía habitación single, se hace un poco pequeña y difícil sacar las cosas de la maleta, no hay donde poner la ropa. Es casi imposible contactar con los teléfonos que hay a disposición. Ni se te ocurra llegar antes de la hora de entrada porque no te van a atender y no podrás entrar. Durante tu estancia, nadie atenderá tus peticiones, yo pregunté que si podía ampliar mi estancia una noche (por necesidad) y ni siquiera contestaron. Las puertas de las habitaciones no tienen llaves sino códigos, al igual que la de la calle. Cualquiera que sepa el código puede entrar. Nunca hay nadie a excepción de Gonzalo, el chico de la limpieza, que es quien va a recibirte. Por el único motivo por el que evalúo este hostal como aceptable, es porque es tranquilo y puedes descansar bien.