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Reviews of Rushmore Hotel

3 out of 5
Rushmore Hotel
11 Trebovir Road, Earls Court, London, England

Reviews

7.8

Good

Rating 10 - Excellent. 237 out of 1004 reviews" "
Rating 8 - Good. 481 out of 1004 reviews" "
Rating 6 - Okay. 192 out of 1004 reviews" "
Rating 4 - Poor. 68 out of 1004 reviews" "
Rating 2 - Terrible. 26 out of 1004 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nicandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay with the Rushmore hotel. It was a humble and homey space with lots of access to shops, restraunts and the tube.
Stayed 5 nights in Apr 2024
Response from P on 3 May 2024
We appreciate your kind comments about your stay at Rushmore Hotel.

8/10 Good

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Rushmore Hotel on 25 Apr 2024
Thank you for your positive feedback of our hotel. It will be a pleasure for us to welcome you back to Rushmore at any time.

6/10 Okay

Sohail

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It was clean and the staff were very pleasant. The shower was so tiny that I couldn’t even move my arms in it. I was given a tiny room on the 3rd floor and the stairs were old and rickety. There was no lift.
Stayed 2 nights in Apr 2024
Response from Rushmore Hotel on 16 Apr 2024
Although not perfect, I'm glad your overall guest experience was reasonably good.London hotels in our category tend to have small rooms and bathrooms. Our hotel is not unique in this respect.

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, staff & service
.
Stayed 1 night in Apr 2024
Response from Rushmore Hotel on 11 Apr 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Carolina

Stayed 1 night in Apr 2024
Response from Rushmore Hotel on 24 Apr 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was fantastic value. The room was small, but it was all that we (a young* couple) needed. The price was very fair and the space was great, but not exactly some spotless modern-chic high rise. If you enjoy quaint, comfortable, classic style, the Rushmore is perfect. A few steps from the Underground made it incredibly convenient for us. Didn't get in a taxi for 3 days and went all over the city and to the airports. We actually landed at Standset, and flew out of Gatwick and Heathrow (had to split up, sadly). And it was SIMPLE!
Stayed 3 nights in Mar 2024
Response from P on 31 Mar 2024
We are happy you enjoyed the comfort of our spaces and the warm friendly service we provide. It will be great to welcome you back again

6/10 Okay

Corinne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very quaint English hotel. The location right around the corner from Earl’s Court tube station was perfect for access to Heathrow and travel to any of the main attractions. There were plenty of dining options and a Tesco nearby. There are lots of stairs and no lift, which was a bit difficult with luggage. Our beds and pillows were very uncomfortable, but the room itself was clean and had all we needed. Staff was lovely and helpful.
Stayed 2 nights in Mar 2024
Response from P on 31 Mar 2024
We are happy you enjoyed the comfort of our spaces and the warm friendly service we provide. It will be great to welcome you back again.

8/10 Good

Cheryl

Liked: Cleanliness, staff & service
Loved the location , room was very clean , good beds , Staff pleasant ,overall basic, no lift , bathroom light/fan needs looking at noise terrible
Stayed 2 nights in Mar 2024
Response from P on 31 Mar 2024
Thank you very much for your wonderful review. We are delighted that you enjoyed your stay and look forward to your next visit.

8/10 Good

THEODORE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was a good place to spend the night. Quiet and clean and it had heat and hot water.
Stayed 1 night in Mar 2024
Response from Rushmore Hotel on 24 Mar 2024
We value your feedback so thank you for taking the time to review our hotel.

8/10 Good

Kara

Stayed 1 night in Mar 2024
Response from Rushmore Hotel on 7 Apr 2024
Your feedback on your experience is much appreciated.

8/10 Good

Bal

Stayed 1 night in Mar 2024
Response from Rushmore Hotel on 6 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service
A cosy place that offers a personal touch. Front desk staff are friendly. Location in Earls Court is excellent. The tube station is a 3-minute walk. Loads of food choices within walking distance. The room assigned to us was a little rundown and could do with some refurbishment but overall, it was a good stay.
Stayed 8 nights in Mar 2024
Response from Rushmore Hotel on 17 Mar 2024
Thank you for letting us know your opinion of your stay. Even though there were aspects of the hotel which were disappointing, it's nice to receive some positive compliments about your experience as a whole.We hope to welcome you back soon.

6/10 Okay

Gary

Business traveller
Liked: Amenities
Disliked: Property conditions & facilities
Second time i have stayed. The property is ok for a budget hotel. Shower quite cramped. Decoration needed but what put me off was there was a mouse which i didnt discover until the morning. Reported to reception. For this reason i probably wont stay again especially as there are better and often cheaper hotels in the area.
Stayed 1 night in Jan 2024
Response from Rushmore Hotel on 10 Mar 2024
We are sorry that you were unhappy with your stay at our hotel. We will look into your complaints in order to improve our standards wherever possible.

10/10 Excellent

Mick

Disliked: Cleanliness, property conditions & facilities
Pretty we very close to the Earl’s Court station which was only good thing about the experience . I would totally avoid this property as room was smelly the bathroom shower was literally hanging and so small you can’t even fit and every time you open the tap in the bathroom there was foul smell as it was blocked or something g . Really horrible experience overall
Stayed 1 night in Mar 2024
Response from Rushmore Hotel on 6 Mar 2024
Guest satisfaction is important to us and your comments help us to improve our standard of service and accommodation.

10/10 Excellent

Sahra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, very kind staff and quick check in. Would definitely recommend.
Stayed 1 night in Feb 2024
Response from Rushmore Hotel on 20 Feb 2024
Thank you very much for your wonderful review. We are delighted that you enjoyed your stay and look forward to your next visit.

8/10 Good

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay will stay there again
Stayed 1 night in Feb 2024
Response from Rushmore Hotel on 20 Feb 2024
We value your feedback so thank you for taking the time to review our hotel. It will be a pleasure to welcome you back again.

8/10 Good

Susan

Travelled with family
Liked: Cleanliness
Good location for the underground. Clean and tidy and not too expensive.
Stayed 2 nights in Feb 2024
Response from Rushmore Hotel on 14 Feb 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Kelani

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really cute small hotel in super safe and easy to get around area
Stayed 4 nights in Jan 2024
Response from Rushmore Hotel on 7 Feb 2024
We are glad you had a pleasant stay with us and look forward to welcoming you back to Rushmore Hotel.

8/10 Good

Gary

Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Rushmore Hotel on 7 Feb 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

David

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Rushmore Hotel on 28 Jan 2024
Thank you for your feedback. We regret that you were not satisfied with your visit to Rushmore Hotel.

2/10 Terrible

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Pay more if are able to, avoid this dreadful hotel
Check-in was the only decent thing about this stay. Room was dirty, cold and very outdated. There was a little step in-between the bathroom and hall which was extremely dangerous. It was cold outside but no heating on during the night. I had to put all my clothes and socks on just not to freeze. My own fault though - They say you get what you pay for. Bedding sheets made me itch. Thank goodness it was only for one night!
Stayed 1 night in Jan 2024
Response from Rushmore Hotel on 19 Jan 2024
Customer satisfaction is very important to us so it's disappointing to hear that you had a less than satisfactory experience at our hotel.

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for Couples on a Break
The hotel was easy to find and in a great location, around the corner from Earl's Court Tube station, with plenty of pubs and eateries on the doorstep. Staff were welcoming, friendly and helpful - recommending a pub to eat at nearby. The room was compact, but had what we needed, and was warm and clean. You can hear people moving around and noise from the room next door a bit, but it's an old building. If you want a reasonably-priced base to sleep in a convenient location, and you plan to be out and about a lot, this hotel does the job.
Stayed 2 nights in Jan 2024
Response from Rushmore Hotel on 19 Jan 2024
Thank you very much for your review. We are delighted that you enjoyed your stay and look forward to your next visit.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Rushmore Hotel on 19 Jan 2024
Thank you for staying with us at Rushmore Hotel. We appreciate your feedback! It will be a pleasure to welcome you back again.

8/10 Good

Leo

Travelled with family and small children
Liked: Cleanliness, staff & service
Old building but good value.
Stayed 1 night in Dec 2023
Response from Rushmore Hote on 19 Jan 2024
Thank you for staying with us. We appreciate your feedback!We are looking forward to welcoming you again.

6/10 Okay

Joanna

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Rushmore Hote on 19 Jan 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Tim

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Ideal location
A typical London hotel but with a nice welcome, quite a climb up the stairs when your not the fittest person but with the Underground only being a couple of minutes walk away was ideal for visiting the sights of London.
Stayed 1 night in Dec 2023
Response from P on 18 Dec 2023
Thank you for taking the time to provide a review of our hotel and for sharing your experience. It is always a pleasure to receive positive feedback and your comments are greatly appreciated. We hope to welcome you back soon

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly reception, clean, comfy room.
Stayed 1 night in Dec 2023
Response from Rushmore Hotel on 11 Dec 2023
Thank you very much for your wonderful review. We are delighted that you enjoyed your stay and look forward to your next visit.

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Lovely Convenient Hotel
Lovely hotel situated very close the Earls Court Tube Station with lots of shops and eateries close by. The room was lovely - we had 2 double beds and there was ample salve for three of us as the room was quite large. The only thing that let the room down was the bathroom which was quite dated and in need of a refurbishment. The shower was over the bath and difficult to get in and out so not recommended to anyone who would struggle with this. The shower was however good with plenty of hot water. The staff were all very helpful and friendly. A great place to get around London as the tubes from Earls Court go direct to most top attractions.
Stayed 3 nights in Nov 2023
Response from Rushmore Hotel on 5 Dec 2023
We value your feedback so thank you for taking the time to review our hotel. It will be great to welcome you back again.

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful, warm and welcoming. Only downside was we were on the top floor- a lot of stairs with luggage. I hadn’t thought to check this when I booked.
Stayed 3 nights in Nov 2023
Response from Rushmore Hotel on 5 Dec 2023
We appreciate your kind comments about your stay at Rushmore Hotel.It will be great to welcome you back again.

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Preeti was able to assist with a very difficult issue. The two young men that work at the front desk were also execptional. My apologies, I did not get their names.
Response from Rushmore Hotel on 29 Nov 2023
Thank you very much for your positive feedback. We look forward to you staying with us again soon.

10/10 Excellent

Morlee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sweet little hotel. Very helpful friendly staff. Balconies are a nice touch. Especially on the larger rooms.
Stayed 2 nights in Nov 2023
Response from Rushmore Hotel on 29 Nov 2023
I am glad you had a pleasant stay with us and look forward to welcoming you back to Rushmore Hotel.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities
It’s a great place for somewhere to rest your head. Some of the fixtures and fittings were shoddy but overall a nice place to stay. It was clean and the staff were great
Stayed 1 night in Nov 2023
Response from Rushmore Hotel on 9 Nov 2023
Thank you very much for your positive feedback. We look forward to you staying with us again soon.

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Rushmore Hotel on 6 Nov 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Richard

Disliked: Amenities
The room is extremely small, did not feel very clean, my bathroom door was a board with hinges on it. No elevator and I was on the 3rd floor.
Stayed 3 nights in Oct 2023
Response from Rushmore Hotel on 31 Oct 2023
It is always helpful to have feedback from guests, whether positive or negative, so we can monitor and enhance our standards.

6/10 Okay

Melanie

Liked: Staff & service
Disliked: Amenities
Close to the underground and airport.
Stayed 2 nights in Oct 2023
Response from Rushmore Hotel on 31 Oct 2023
We are happy you enjoyed our central location! Thank you for staying with us at Rushmore Hotel. It will be a pleasure to welcome you back again.

2/10 Terrible

Abbey

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE!This hotel would have been great as it’s in a good neighbourhood and close to the train system, however they have MICE or RATS.A package of food that wasn’t open and had individually wrapped candies had a hole chewed in the side and candies chewed up by a mouse or rat. When I told the front desk staff while checking out she seemed unfazed by this and didn’t apologize or seem concerned. She asked if I saw the mouse which made it apparent that they know of the issue but don’t care. I think it’s disgusting to pay over $300 for 2 nights accommodation and to stay somewhere with a rodent problem and not do anything about it. DO NOT STAY HERE! Find somewhere else. I hate that I stayed here and am anxious knowing they have mice and worried what other animal/insect problems they probably have.
Stayed 2 nights in Oct 2023
Response from Rushmore Hotel on 26 Oct 2023
I'm sorry to hear about this issue and will report it to our pest control company which routinely checks our premises for all kinds of pests, including mice. The technicians have not found evidence of any rats in the hotel but your complaint will not go unheeded and any precautions which they advise will be taken.

6/10 Okay

Heloïse

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Rushmore Hotel on 23 Oct 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Peter

Travelled with family and small children
Liked: Staff & service
Great area to stay in London. Close to transport. Staff great.
Stayed 5 nights in Oct 2023
Response from Rushmore Hotel on 20 Oct 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Rushmore Hotel on 19 Oct 2023
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Megan

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The closeness to the tube is great. The property is heritage and nice but the cleanliness and facilities are dated and need work on.
Stayed 3 nights in Oct 2023
Response from Rushmore Hotel on 18 Oct 2023
Thank you for pointing out the pros and cons of your stay with us. We will look into your complaints in order to improve our standards wherever possible.

4/10 Poor

Peter

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Give this one a miss
Overpriced for what it offers - so small and uncomfortable. What’s worse on three occasions i saw mice ! Give this one a miss
Stayed 3 nights in Oct 2023
Response from Rushmore Hotel on 16 Oct 2023
We are sorry that you were unhappy with your stay at our hotel. We will look into your complaints in order to improve our standards wherever possible.

2/10 Terrible

Lyndsay

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Rushmore Hotel on 15 Oct 2023
It's a pity you found your stay at our hotel unsatisfactory. We thank you for your feedback.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Rushmore Hotel on 15 Oct 2023
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Shabir

Stayed 1 night in Oct 2023
Response from Rushmore Hotel on 3 Nov 2023
Thank you for your feedback. We regret that you were not satisfied with your visit to Rushmore Hotel.

10/10 Excellent

Leandro

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and pretty spacious. The bed was very comfortable. The tub and shower were also a good size. Overall I would definitely recommend this hotel for short stays
Stayed 1 night in Oct 2023
Response from Rushmore Hotel on 10 Oct 2023
Thank you for taking the time to provide a review of our hotel and for sharing your experience.It is always a pleasure to receive positive feedback and your comments are greatly appreciated.We hope to welcome you back soon.

8/10 Good

John

Liked: Staff & service
Stayed 4 nights in Oct 2023
Response from Rushmore Hotel on 10 Oct 2023
Thank you for your feedback. Thank you for staying with us at Rushmore Hotel. It will be a pleasure to welcome you back again.

10/10 Excellent

Diane

Stayed 2 nights in Oct 2023
Response from Rushmore Hotel on 31 Oct 2023
Thank you for staying with us at Rushmore Hotel. It will be a pleasure to welcome you back again.

8/10 Good

Jill

Liked: Staff & service
Stayed 4 nights in Sep 2023
Response from Rushmore Hotel on 22 Sept 2023
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Rebecca

Travelled with group
Not recommended for seniors or with disabilities. No elevator and stairs are so stiff,
Stayed 2 nights in Sep 2023
Response from Rushmore Hotel on 21 Sept 2023
Thank you for taking the time to review our hotel. We are sorry you were not pleased with your stay here.

6/10 Okay

FRED

Business traveller
Disliked: Staff & service, property conditions & facilities
Near dining places. Near transport facilities.
Stayed 2 nights in Sep 2023
Response from Rushmore Hotel on 14 Sept 2023
Thank you for your positive review of our hotel.