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Reviews of PremierLux Serviced Apartments

3 out of 5
PremierLux Serviced Apartments
210 Ilford Lane, Ilford, England

Reviews

7.6

Good

Rating 10 - Excellent. 41 out of 103 reviews" "
Rating 8 - Good. 25 out of 103 reviews" "
Rating 6 - Okay. 14 out of 103 reviews" "
Rating 4 - Poor. 14 out of 103 reviews" "
Rating 2 - Terrible. 9 out of 103 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Abdoulaye Aziz

Stayed 1 night in Apr 2024

2/10 Terrible

Stephanie

Business traveller
Homeless People, Terrible Condition & Dirty
Carpets were dirty and tacky, bedding was stained and ripped, mattresses very old with springs very much felt during sleeping. Toilet sear cane off as was not fixed on at all. The apartments are part of a homeless scheme the council run. So the place is full of foreign homeless people. Avoid at all costs.
Stayed 1 night in Dec 2023
Response from Victoria on 3 Jan 2024
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Katie

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2022
Response from Victoria on 11 Apr 2023
Dear Guest, Thank you very much for your review and it was with great pleasure to have you as our guests. We were delighted to learn you had a pleasant stay at PremierLux Serviced Apartments and that you rated your stay as excellent. We look forward to welcoming you back in the nearest future. Kind Regards, Viktorija

4/10 Poor

Rhiannon

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 1 night in Aug 2022
Response from Viktorija on 9 Sept 2022
Dear guest, Thank you very much for staying with us, here at PremierLux Serviced Apartments! Your opinion is very important to us and we do appreciate you have taken the time to review your last stay with us. I would like to reassure you that all your comments have been noted and actions have been taken accordingly as we always strive to provide the best services in our venue. I do hope to have the please to welcome you back to our premises. Kind regards, Management

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Would not stop again if someone paid me to!!
Well we're do I start. Location is on busy, noisy high street. Receptionist only interested in mobile phone. Hallways are filthy and smell of damp. Room was the most dirtiest and smallest room I have ever stopped in. Carpet was filthy and freying in all the corners. Walls were dirty & stained with god knows what. The bed was the most dirtiest and uncomfortable mattress I have ever slept on. Springs in your back constantly and only get 1 thin cushion. How they can justify letting people sleep on them I don't know. Would be better sleeping on the floor tbh. Bathroom was dirty with mould in the shower and floor not been cleaned in months by the looks of it. Avoid at all costs!!!
Stayed 2 nights in Jul 2022
Response from Victoria on 11 Apr 2023
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind Regards, Management

10/10 Excellent

Desree

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2022
Response from Victoria on 7 Jul 2022
Dear Guest, Thank you very much for your review and it was with great pleasure to have you as our guests. We were delighted to learn you had a pleasant stay at PremierLux Serviced Apartments and that you rated your stay as excellent. We look forward to welcoming you back in the nearest future. Kind Regards, Management

4/10 Poor

Tanya

Stayed 1 night in May 2022
Response from Victoria on 9 Jun 2022
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind Regards, Management

6/10 Okay

Tresor

Stayed 1 night in Apr 2022
Response from Victoria on 4 May 2022
Dear guest, Thank you very much for staying with us, here at PremierLux Serviced Apartments! Your opinion is very important to us and we do appreciate you have taken the time to review your last stay with us. I would like to reassure you that all your comments have been noted and actions have been taken accordingly as we always strive to provide the best services in our venue. I do hope to have the please to welcome you back to our premises. Kind regards, Management

10/10 Excellent

P K

Stayed 1 night in Mar 2022
Response from Victoria on 17 Mar 2022
Dear Guest, Thank you very much for your review and it was with great pleasure to have you as our guests. We were delighted to learn you had a pleasant stay at PremierLux Serviced Apartments and that you rated your stay as excellent. We look forward to welcoming you back in the nearest future. Kind Regards, Management

4/10 Poor

Monjur

Stayed 1 night in Feb 2022
Response from Victoria on 17 Mar 2022
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind Regards, Management

2/10 Terrible

Elena

Disliked: Cleanliness, room comfort
Stayed 1 night in Jan 2022
Response from Victoria on 1 Feb 2022
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind Regards, Management

8/10 Good

Mohammed ikram

Stayed 1 night in Jan 2022
Response from Victoria on 25 Jan 2022
Dear Ikram, Thank you very much for your review and it was with great pleasure to have you as our guests. We were delighted to learn you had a pleasant stay at PremierLux Serviced Apartments and that you rated your stay as excellent. We look forward to welcoming you back in the nearest future. If I can provide any assistance, please don't hesitate to contact me. Kind Regards, Management PremierLux Serviced Apartments

2/10 Terrible

Amandip

Travelled with family
Disliked: Cleanliness
It was substandard in everyway a cheap style tacky place hair in rooms dirty and uncomfortable.
Stayed 1 night in Dec 2021
Response from Victoria on 25 Jan 2022
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind Regards, Management

10/10 Excellent

Paulo

Liked: Cleanliness, room comfort
Stayed 5 nights in Nov 2021
Response from Victoria on 22 Nov 2021
Dear Guest, Thank you very much for your review and it was with great pleasure to have you as our guests. We were delighted to learn you had a pleasant stay at PremierLux Serviced Apartments and that you rated your stay as excellent. We look forward to welcoming you back in the nearest future. Kind Regards, Management

10/10 Excellent

Jamal

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2021
Response from Victoria on 2 Feb 2022
Dear Guest, Thank you very much for your review and it was with great pleasure to have you as our guests. We were delighted to learn you had a pleasant stay at PremierLux Serviced Apartments and that you rated your stay as excellent. We look forward to welcoming you back in the nearest future. Kind Regards, Management

10/10 Excellent

Jeferson da Silva

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2021
Response from Victoria on 11 Oct 2021
Dear Guest, Thank you very much for your review and it was with great pleasure to have you as our guests. We were delighted to learn you had a pleasant stay at PremierLux Serviced Apartments and that you rated your stay as excellent. We look forward to welcoming you back in the nearest future. Kind Regards, Management

2/10 Terrible

Annette

Travelled with family
Disliked: Cleanliness, room comfort
Worse experience ever. Only 1 member of staff that was civil Nothing to cook with. The matresses were actally broken with springs digging into your body. The storage smelt and was in very poor condition.
Stayed 5 nights in Sep 2021
Response from Victoria on 11 Oct 2021
Dear Guest Thank you for your valuable feedback and I am sorry to read that you did not seem to enjoy your stay with us. Accept my sincere apologies for the inconvenience caused. Our reception desk is opened 24 hours and receptionists on duty are more than happy to help and allocate an alternative bedroom if you do not feel comfortable for one or another reason. Next time please kindly report any problems to the reception immediately in order to resolve them straight away. I sincerely hope that you will give us another chance to serve you and we will be able to change a negative impression on a more positive one. Kind Regards, Management

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Good place to stay
Stayed 1 night in Jul 2021
Response from Victoria on 12 Aug 2021
Dear Guest, Thank you very much for your review and it was with great pleasure to have you as our guests. We were delighted to learn you had a pleasant stay at PremierLux Serviced Apartments and that you rated your stay as excellent. We look forward to welcoming you back in the nearest future. Kind Regards, Management

2/10 Terrible

N

Disliked: Room comfort
No electricity
When we arrived there we was told there was no electricity and it would come back in 20 mins. Then I saw all the notice in the doors saying that there won't be electricity between 10 and 12,however we were there at 2:30pm. There was guests in the corridor as it was very hot, so I enquired about it they said its 3 hours more than the time they initially informed. When I called the reception who told me 20 mins after half an hour of my visit, she said it will take another hour so I decided to leave and asked them to accommodate me in a different hotel. They did provide me a park hotel which is not what I paid for and I didn't like my stay there as well. It ruined my day!!
Stayed 1 night in Jul 2021
Response from Victoria on 29 Jul 2021
Dear Guest, Thank you for your time and valuable feedback. I am very sorry to see that hot days in London affected your stay with us. Indeed, it was difficult for everyone to bear the heat as we are not used to it.I hope you will stay with us again and we will be able to change a negative impression on a more positive one. Best Regards, Managemen

4/10 Poor

Verified traveller

Business traveller
Disliked: Room comfort
No air conditioning Rooms cramped Only 2 thin pillows for a whole double bed
Stayed 1 night in Jul 2021
Response from Victoria on 12 Jul 2021
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Management

10/10 Excellent

Sheriffideen

Travelled with group
Liked: Cleanliness, room comfort
Very freindly staff. Spacious accomodation
Stayed 1 night in Jul 2021
Response from Victoria on 5 Jul 2021
Dear Guest Thank you very much for a lovely review. We are very pleased to see that you enjoyed your stay and received excellent service. We look forward to welcoming you back in the nearest future. Kind Regards, Management

2/10 Terrible

Verified traveller

worst experience at hotel ever!
Awful. No clear instruction of needed deposit and while waiting to transfer to clear to credit card, there was no help or empathy from staff. Horrible atmosphere. Lelt feeling embarrassed upset and no offer of refund or comprise, comfort while waiting for our already paid room
Stayed 1 night in Jun 2021
Response from Victoria on 8 Jun 2021
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The room was really warm and no reason was given why, the shower head was broke and when I asked for an iron and ironing board I couldn't get it as it was in another apartment and the resident was out. They didn't even have a spare and this wasted hours of my life because I couldn't go out.
Stayed 2 nights in May 2021
Response from Victoria on 13 May 2021
ear Shahid Ishaq, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me. Sincerely, Viktorija PremierLux Serviced Apartments

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Roof space availability is great advantage! General condition of the furniture and walls is catastrophic. It is old and dirty beyond any cleaning ability of the room service. Beds are too short and small, especially for tall Serbians and generally Yugoslavs. Ceiling does not allow extension of the arms. Room service and reception staff are great.
Stayed 10 nights in Apr 2021
Response from Victoria on 12 May 2021
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Management

4/10 Poor

Verified traveller

Business traveller
Disliked: Room comfort
Not very comfortable
Poor bed. Poor showers. Not very comfortable. But a good location.
Stayed 2 nights in Jan 2021
Response from Victoria on 18 Jan 2021
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Management

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Conditions of the rooms are very poor. There are springs coming out of the beds. Very poor showers too. Very little evidence of any Covid 19 compliance relating to cleansiness. The people behind the reception desk are not even wearing masks
Stayed 5 nights in Jan 2021
Response from Victoria on 18 Jan 2021
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please note some of our staff are exempt in wearing a mask. Thank you again for taking the time to complete the survey. Sincerely, Management

10/10 Excellent

Mohibur

Stayed 1 night in Aug 2020
Response from Victoria on 18 Jan 2021
Dear Guest, Thank you very much for your review and it was with great pleasure to have you as our guests. We were delighted to learn you had a pleasant stay at PremierLux Serviced Apartments and that you rated your stay as excellent. We look forward to welcoming you back in the nearest future. Kind Regards, Management

4/10 Poor

Julie

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 1 night in Dec 2020
Response from Victoria on 23 Dec 2020
Dear Julie, Thank you very much for your review and it was with great pleasure to have you as our guests. We were delighted to learn you had a pleasant stay at PremierLux Serviced Apartments and that you rated your stay as excellent. We look forward to welcoming you back in the nearest future.

10/10 Excellent

David

Stayed 1 night in Nov 2020
Response from Viktorija on 3 Dec 2020
Dear Guest, Thank you very much for your review and it was with great pleasure to have you as our guests. We were delighted to learn you had a pleasant stay at PremierLux Serviced Apartments and that you rated your stay as excellent. We look forward to welcoming you back in the nearest future. Kind Regards, Viktorija

10/10 Excellent

Abul

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2020
Response from Viktorija on 31 Aug 2020
Dear Guest, Thank you very much for your review and it was with great pleasure to have you as our guests. We were delighted to learn you had a pleasant stay at PremierLux Serviced Apartments and that you rated your stay as excellent. We look forward to welcoming you back in the nearest future. Kind Regards, Viktorija

8/10 Good

MosesDoss

Business traveller
Liked: Cleanliness, amenities
It was very good and clean Mattresses need to be upgraded current ones are bad for back. Other than that was a good stay.
Stayed 2 nights in Jun 2020
Response from Victoria Samohvala on 6 Jul 2020
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Kind Regards, Viktorija Samohvala

10/10 Excellent

Verified traveller

Stayed 1 night in May 2020
Response from Victoria Samohvala on 3 Jun 2020
Dear Guest, Thank you very much for taking the time to review your most recent experience with us! We are delighted to learn you have enjoyed staying with us. I hope we will have the opportunity to welcome you back to our premises in the nearest future! Regards, PremierLux Serviced Apartments

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2020
Response from Victoria on 30 Apr 2020
Dear guest, Thank you very much for taking the time to rate your most recent experience with us! Would you be able to provide us with some more information on what made you offer us such a low rating as we always strive to provide the best services possible. Hope we will have the opportunity to welcome you back to our property! Best regards, Victoria PremierLux Serviced Apartments London

8/10 Good

Honor

Stayed 1 night in Apr 2020
Response from Viktorija on 22 May 2020
Dear guest, Thank you very much for choosing PremierLux Serviced Apartment London for whatever the occasion and thank you very much for taking the time to rate our premises. We are looking forward welcoming you back in the nearest future! Best Regards, Viktorija Samohvala PremierLux Serviced Apartments London

2/10 Terrible

Muhammad

Travelled with family
Disliked: Staff & service
It was a nightmare
The whole night the fire Alam goes off every half an hour the kid doesn’t sleep the whole night asked for the manager she has offered us a free breakfast but it wasn’t enough this was the worse night of my life in any hotel
Stayed 4 nights in Feb 2020
Response from Viktorija on 29 Feb 2020
Dear Mr. Muhammad, First of all I would like to offer my personal apology for the trouble and inconvenience caused during your recent stay with us at the PremierLux Serviced Apartments. We care about safety of our guests therefore the false fire alarm may go off occasionally due to various reasons. Unfortunately not always these reasons can be controlled by the hotel. We deeply apologise about inconvenience however hotel room and facilities have been used therefore refund is not applicable on this occasion. We sincerely hope that you will give us another chance to serve you and we will be able to change a negative impression on a more positive one.Kind Regards, Viktorija Samohvala

10/10 Excellent

Azhar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location and comfort
Convenience and location brilliant great staff and have stayed many times will be staying again
Stayed 1 night in Jan 2020
Response from Viktorija on 27 Feb 2020
Dear Azhar, Thank you for your time and valuable feedback. It is very nice to know that the location of the apartments was convenient for you. We are very happy to see that the accommodation met your expectations and you enjoyed your stay with us. We hope to see you again in the nearest future, Kind Regards, Viktorija Samohvala

10/10 Excellent

Azhar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly clean and tidy,brilliant.
Very convenient location ,nice and easy rooms clean and tidy ,friendly and helpful staff,would recommend this property to all families,great overall experience,I have booked again to stay on my next visit to the capital.
Stayed 1 night in Feb 2020
Response from Viktorija on 24 Feb 2020
Dear Azhar, Thank you very much for your review and it was with great pleasure to have you as our guests. We were delighted to learn you had a pleasant stay at PremierLux Serviced Apartments and that you rated your stay as excellent. We look forward to welcoming you back in the nearest future. If I can provide any assistance, please don't hesitate to contact me. Kind Regards, Viktorija Samohvala

8/10 Good

Gbonjubola, Nigeria

Travelled with family
Liked: Cleanliness, amenities
We loved our stay here. Victoria and the guy (Stephen I think, really amazing guy) who attended to us were simply amazing. Provisions in the kitchen were okay. Location is fantastic. Staff here are exceptionally helpful and warm. Looking forward to a next trip.
Stayed 4 nights in Jan 2020
Response from Viktorija Samohvala on 15 Feb 2020
Dear Gbonjubola, Thank you very much for such a lovely comment! You made our day! It is the biggest reward for the whole team to know that we met your expectations and you enjoyed the service and accommodation! We hope to see you again in the nearest future! Kind Regards, Viktorija Samohvala

6/10 Okay

Verified traveller

Business traveller
A solid experience. Rooms are generally clean. Noticeable damp type smell lets it down.
Stayed 3 nights in Feb 2020
Response from Viktorija on 22 Feb 2020
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me. Sincerely, Viktorija Samohvala

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
It’s clean. Wonderful decor, which is quite inviting. But... The drilling noise during the day wasn’t so great for a hide away spot.
Stayed 3 nights in Jan 2020
Response from Victoria on 6 Feb 2020
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Kind Regards, Viktorija Samohvala

10/10 Excellent

Optio, Ilford, London

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very understanding when we arrived hours later than expected & also offered complementary breakfast.
Stayed 1 night in Jan 2020
Response from Victoria on 6 Feb 2020
Thank you very much for your review and it was with great pleasure to have you as our guests. We were delighted to learn you had a pleasant stay at PremierLux Serviced Apartments and that you rated your stay as excellent. We look forward to welcoming you back in the nearest future. If I can provide any assistance, please don't hesitate to contact me. Kind Regards, Viktorija Samohvala

6/10 Okay

Verified traveller

Stayed 2 nights in Jan 2020
Response from Victoria on 6 Feb 2020
Dear guest, Thank you very much for choosing PremierLux Serviced Apartment London for whatever the occasion and thank you very much for taking the time to rate our premises. We are looking forward welcoming you back in the nearest future! Best Regards, Viktorija Samohvala PremierLux Serviced Apartments London

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jan 2020
Response from Viviana on 25 Jan 2020
Dear Guest, Thank you for choosing Premier Lux and we hope you see you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Dec 2019
Response from Shaz on 12 Jan 2020
Dear Guest , Thank you for choosing Premier Lux . We hope to see you again Best regards Shaz

10/10 Excellent

Ben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent rooms. Well worth staying here if your in Illford
Stayed 3 nights in Dec 2019
Response from Iulia Balan on 18 Dec 2019
Dear guest, Thank you for staying with us and thank you for your kind words. I would like to let you know it has been a pleasure having you as our guests and we are all looking forward to welcoming you back to our premise sin the nearest future! Best regards, Iulia Balan Manager PremierLux Serviced Apartments London

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible value and service
Everything surpassed our expectations - from the friendly service from Sebastian in reception to the cleanliness of the room to the complimentary breakfast service.
Stayed 1 night in Dec 2019
Response from Iulia Balan on 16 Dec 2019
Dear guest, Thank you very much for choosing PremierLux Serviced Apartments London and thank you for taking the time to review your most recent experience with us! Your kind words are much appreciated and I am very glad to learn Sebastian's hospitality has fully met your expectations as we always strive to provide the best services possible. Your opinion has been shared with our staff member who found it very motivational! I hope we will have the opportunity to welcome you back to our premises! Please, do not hesitate to contact us in the nearest future! Best regards, Iulia Balan PremierLux Serviced Apartments London

6/10 Okay

Muhammad

Stayed 1 night in Dec 2019
Response from Victoria on 20 Apr 2023
Dear guest, Thank you very much for choosing PremierLux Serviced Apartments London and thank you for taking the time to review your most recent experience with us! I hope we will have the opportunity to welcome you back to our premises! Please, do not hesitate to contact us in the nearest future!

8/10 Good

Damien

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Afi on 8 Dec 2019
Dear guest, Thank you very much for staying with us and thank you for taking the time to review your experience at PremierLux Serviced Apartments London! I am very glad to learn we have fully met your expectations and I would like to let you know it has been a pleasure having you as our guest. We are all looking forward to welcoming you back to our premises in the nearest future! Best regards, Iulia Balan PremierLux Serviced Apartments London

10/10 Excellent

Natalia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was nice staff very friendly and helpful
Stayed 2 nights in Nov 2019
Response from Iulia Balan on 4 Dec 2019
Dear guest, Thank you very much for staying with us and thank you for taking the time to review your experience at PremierLux Serviced Apartments London! I am very glad to learn we have fully met your expectations and I would like to let you know it has been a pleasure having you as our guest. We are all looking forward to welcoming you back to our premises in the nearest future! Best regards, Iulia Balan PremierLux Serviced Apartments London

10/10 Excellent

Mosemoiz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right place to stay
It was a nice and a clean place. Staff were very friendly. I would definetaly pick this place again.
Stayed 10 nights in Nov 2019
Response from Iulia Balan on 4 Dec 2019
Dear guest, We honestly appreciate you have taken the time to review your experience with us and I would like to thank you for choosing PremierLux Serviced Apartments London as your venue! You kind words have been passed onto our staff member who found them very motivational. I am very glad to learn we have met your expectations and we are all looking forward to your next visit to our premises! Please, do not hesitate to contact us directly for any inquiries! Best regards, Iulia Balan PremierLux Serviced Apartments London