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Reviews of Palace Court Hotel

2 out of 5
Palace Court Hotel
64-65 Princes Square, London, England

Reviews

5.4
Rating 10 - Excellent. 36 out of 990 reviews" "
Rating 8 - Good. 195 out of 990 reviews" "
Rating 6 - Okay. 341 out of 990 reviews" "
Rating 4 - Poor. 243 out of 990 reviews" "
Rating 2 - Terrible. 175 out of 990 reviews" "

6.0/10

Cleanliness

5.6/10

Staff & service

5.2/10

Amenities

5.0/10

Property conditions & facilities

Reviews

6/10 Okay

Hashim

Travelled with group
Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2020

4/10 Poor

Elena

Business traveller
Disliked: Staff & service
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
n palace
The stay was awful, the room was in a basement that smelt damp, and of gas, the bed was well past its sell date, and the basement area outside the window was filthy and smelt and had a sewer. the room was noisy even though we were told it was a quiet room, and a regular guest always books it, and at 9pm we were going to leave and sleep in the car, but a new chap on reception gave us a nicer room, never again will we book this hotel, there were plenty of empty rooms, but shaun on reception said they were over 100 ponds a night, well an empty room earns nothing, surely half price is better than nothing, far too greedy, and a better room brings the customer back, the photos on the web need redoing, iy makes your web site look incompetent.
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Upon arrival was asked for 20 deposit and given the key. Was told our room was downstairs which had threadbare carpet and not proper sized stairs. There were no signs showing where rooms are. Upon entering the room the room was cold unhoovered and looked awful and not suitable for 2 guests. The TV did not work and the bed was very uncomfortable with a sheet and blanket continental breakfast was disgusting and dirty cutlery was provided. I would not recommend this place to anyone and would not stay again
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Rooms rather small and cramped. Catering staff attitude pleasing however reception staff & service could be better,
Stayed 2 nights in Nov 2019

2/10 Terrible

Ahmed

Stayed 1 night in Nov 2019

2/10 Terrible

Traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No service exists at this hotel. The general condition of the rooms are appalling. No elevator means a horrible climb. Blankets and duvets are to be avoided completely. There was no breakfast available during my stay, despite my preferred time being documented. Electrical outlets inoperable. Front dedk will not charge phones or assist eith charging elsewhere. Taxi requested was supplied by t h e hotel and charges above normal rates. It was filthy and unkempt.
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Get what you pay for
Very, very basic but room was clean and tidy
Stayed 2 nights in Oct 2019

4/10 Poor

Davud

Business traveller
Disliked: Property conditions & facilities, room comfort
No working shower in stair only 4th fl room
Great location. Very small single room (which was fine) located up 10 flights of stairs on the 4th floor. Jaded decor. Bed was OK, but in the morning no water making it to the shower, so no shower. Didn't have time to sort anything else out. Overall, disappointing.
Stayed 1 night in Oct 2019

2/10 Terrible

Yahyia

Disliked: Property conditions & facilities, room comfort
4th floor no elevator also the shower is broken ant not so clean
Stayed 1 night in Oct 2019

8/10 Good

Stephen

Generally satisfied guest
It was satisfactory but breakfast could be in proved
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities
Room 402 Complaint SENT 2 DAYS AGO WITH NO REPLY SO FAR. With images to support my email ! Hello, I was advised by your receptionist to send this email. We stayed in your hotel from Monday 16/09 to tuesday 17/09. Since we had an awful experience at your hotel. For starters the shower tap was not working. As you opened it , it would not stay opened making the water temperature freeze or be too hot. You’d have to hold the tap as you showered. Which we couldn’t do. We did not have a shower last night. As we noticed that and being on the 4th floor I picked up the phone to call reception and inform of that but the telefone wasn’t working. I had to google the hotel reception number and call it via my cell phone. There was an dirty mug amongst the clean ones and spider webs on the wall. Your receptionist said that he could do anything because he isn’t the manager. So I would like to reach out to the person responsible for this and request my refund giving the circumstances we had to stay. I have just done a surgery yesterday which I also made your receptions aware of and all he said to me last night was that he didn’t have any other room for us, nor he could do anything because it was late. I couldn’t leave again I had done a surgery I can’t keep moving. I hope to hear back from you soon. Regards,
Stayed 1 night in Sep 2019

8/10 Good

Avril

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good hotel. My stay was fine. I liked that It was centrally located and I could access the London transport. I would use again if needed.
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2019

6/10 Okay

Welcome

Good place to stay
Good place to stay, lovely location with nice pub close by. We liked the neighbourhood too.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was included. Basic but nice. Wifi only reaches a few rooms on the first floor near the lobby.
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was very a commodating but the entire building needs an overhaul!
Stayed 4 nights in Apr 2019

6/10 Okay

Verified traveller

Business traveller
Stayed 2 nights in Mar 2019

2/10 Terrible

Chris

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Grim bathrooms and terrible bedrooms.
One of the worstg bathroom experiences ever! The showers backed up so one had to stand in ankle deep water. The hair dryer did not work so my other half had to go out with wet hair in London winter. We only checked in to have a shower as our newly renovated flat round the corner did not have hot water yet. Not worth even the small amount we payed. I cannot imaging starting there.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Good value for location
It’s good value for the location, breakfast included which is fine. Rooms Torres and small, some much smaller than others. We appear to be offered the smaller than others in spite of being frequent overnighters.
Stayed 1 night in Dec 2018

4/10 Poor

Patricea

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dissapointed
The duvet was dirty and had staines, the tv wasn’t working. The room and the hotel were smelling funny. It was very noisy. I booked for a night but left after a few hours. I haven’t received my deposit room back, even if i have the receipt.
Stayed 1 night in Nov 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Not enough ventillitioan in the room in the top bed. Walking space too n arrow. But Hotel staff very friendly and helpful.
Stayed 3 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The price reflected the amenities. Having stayed at a number of 2 and 3 star hotels in the area I would stay again. Shower and bathroom seem to have been recently renovated.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Close to shops and tube station
Good location.basic hotel.clean sheets.no lift so plenty of stairs.
Stayed 1 night in Jul 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

6/10 Okay

Seema

Liked: Cleanliness, staff & service
Disliked: Room comfort
Go prepared. Take ID, cash deposit, a mug & milk
Only 1 small cup and 2 milk portions provided. No glass or toothmug. Such a large kettle that it could be filled only by using the cup! So no real understanding of how the room might actually be used! Breakfast was better than expected with hard boiled eggs included.but no entry after 9:15am and 15 minute entry slot is booked in advance so I have always skipped it previously. Checkout 11am but who wants to climb 4 flights of stairs again?
Stayed 1 night in May 2018

6/10 Okay

Kyle

Liked: Cleanliness
Nice
It was an ok trip. Not wow but ok. The room was a bit small but I slept ok.
Stayed 1 night in Apr 2018

2/10 Terrible

Mark, glasgow

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palace Court Hotel
Not good at all. I was taken aback when they asked me to pay £20 deposit by card in the event of losing a key. It took days for that £20 to paid back after checking out after my stay and needed it to pay for elsewhere to stay as I was stranded in London because of the bad weather. The staff did not care about my predicament. The room was dirty, in need of renovation, sash windows with a draught coming through, frayed carpets, shower in need of replacement with a dirty shower head. The bed was clearly not washed for my stay. There was a smell of someone else's skin, on the bed sheets. No excuse for this uncleanliness in this day in age. Staff in the breakfast room where rude. I had to ask twice for coffee to be stocked up and he put a minimal amount of coffee into the flask. The buffet breakfast was chaotic. I will never return. I stayed in a cheaper hotel in Ilford after staying there and the room was far superior, clean. I have stayed in budget hotels in the likes of Paris, Rome and Madrid which were clean.
Stayed 2 nights in Feb 2018

8/10 Good

Alison

Liked: Cleanliness, property conditions & facilities

6/10 Okay

ian

Disliked: Staff & service, property conditions & facilities
Not brill
Not clean
Stayed 1 night in Nov 2017

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brill
Good location
Stayed 3 nights in Nov 2017

2/10 Terrible

jack, Munich

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy, dirty, smelly, cold, no hot waterf
Noisy, dirty, smelly, cold, no hot waterf!!! Try to ignore this place sn go for something nicer like Travelodge in Finshley
Stayed 1 night in Jan 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Dec 2017

8/10 Good

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

6/10 Okay

Josephine

Disliked: Property conditions & facilities
Nothing special
It was ok for the price nothing special.
Stayed 1 night in Dec 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only good thing about this hotel was the location. It was dirty it smells the rooms are ridiculous having to go upstairs in the room to get to a double bed which has a about a foot and a bit above the bed meaning you can’t actually stand up. The shower door doesn’t close so the floor is soaked when you get out of it. The bannister to the upstairs was so wobbly you darent touched it. Sounded like there was people walking above you all night. You get one tiny pancake pillow and one thin blanket like you would in a hot country although the room was so hot you didn’t even want that on you. No one tells you where to have your included breakfast or what time breakfast starts and finishes. And when you arrive even though you’ve paid for your room the ask for another £20 deposit in case of damages! I absolutely would never stay here again and hope I never have to endure another night like that again
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveller

Liked: Room comfort
Decent
Not the greatest hotel but for the money i couldn’t complain. I had a comfortable night of sleep though so all in it did the job.
Stayed 1 night in Nov 2017

8/10 Good

Mrs Anne

Liked: Staff & service
The room was very small and only had one socket for everything We didn’t mind as it was just a base for us however the thing that bothered me was climbing 6 flights of steep stairs each time. I would definitely be asking where my room was before booking again
Stayed 3 nights in Nov 2017

8/10 Good

Alessio, bracknell

Could be better
Myself and my partner we stay for 1 night in this hotel and be honest could be a better place if the breakfast can be different offered.. was not any hot food and a better buffet with a good selection of juice. but overall was good. I can recommend to my friends but just to have something cheap during their trip. I can advice to be more flexibility for breakfast And will be excellent if they can offer lunch and dinner will be the best...
Stayed 1 night in Nov 2017

10/10 Excellent

Asta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveller

Just minimum
For the price in Central London it was all right. The room is very small, which I did not mind. No elevator, so I had to climb 3 narrow old staircases each time I went out, OK for me, but I saw a lady breathing hard and stopping the middle.
Stayed 1 night in Nov 2017

8/10 Good

Hendrik

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2017

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bad manage and discourtious management.
On arriving I was assigned a 5th floor walkup. At 82 and disabled this was unacceptable for me. They made me very uncomfortable asking for a room closer to the ground floor and I was admonished for but reluctently given a change of room. The third day my key twisted and was bent in the lock. I reported the incident and the lock was replaced. I watched the replacement and it was very obvious the lock was old and completly Frozen and no falt of mine that the key twisted in the lock. I however was charged 20 pounds for breaking the lock which was obviously a maintaince problem on thier part. Their response to my complaint was rude and unacceptable. Would never stay their again
Stayed 5 nights in Sep 2017

8/10 Good

Ayse

Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2017

8/10 Good

Claire

Liked: Cleanliness, staff & service, room comfort
A good budget option
Great location, decor a bit dated but a really good value hotel - ideal for an overnight stay in the centre of London
Stayed 1 night in Sep 2017

6/10 Okay

Dunc, Leicestershire

Liked: Staff & service
Disliked: Property conditions & facilities
Budget hotel exactly what you pay for
Overnighter . Room basic but adequate. Breakfast cold buffet and toast but it was cheap and we'll placed for access to tube so can't complain - it did what I needed.
Stayed 1 night in Sep 2017