Front of property
Check availability

Reviews of OYO VII Hotel & Indian Restaurant

2 out of 5
OYO VII Hotel & Indian Restaurant
760-762 Bath Road, Cranford, Hounslow, England

Reviews

5.0
Rating 10 - Excellent. 33 out of 293 reviews" "
Rating 8 - Good. 52 out of 293 reviews" "
Rating 6 - Okay. 59 out of 293 reviews" "
Rating 4 - Poor. 44 out of 293 reviews" "
Rating 2 - Terrible. 105 out of 293 reviews" "

5.0/10

Cleanliness

5.6/10

Staff & service

5.2/10

Amenities

4.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Moses

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the is nothing unique about the place, the advert did not say that the Bar was being refurbished, it created the impression the Hotel was closed, Noise issues
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I mean.... If it's raining And you'd like some shelter And all the bustops are full I'd maybe stay here But if you want a clean room with clean bedding and a clean bathroom Stay elsewhere Paid 21 pound Still felt robbed
Stayed 1 night in Aug 2021
Response from Noah on 12 Aug 2021
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia.

6/10 Okay

Tarun

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
No staff responded during our stay.
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Travelled with group
Rubbish stay
Visit was absolutely rubbish no towels in room bearing in mind hot weather. Put my phone charger on disconnect fan so had to turn the main switch on the wall. The worst was when leavibg hotel for dining out 2 cars blocked my car from leaving site.They located one but otherone they could not located which left me in the room. Completely ruined my evening. I Personally would not recommend hotel
Stayed 1 night in Jul 2021
Response from Noah on 27 Jul 2021
Hi, we are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Noah

10/10 Excellent

Omar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and quiet place thanks
My name is omar I really enjoyed the 4days i stayed in oyo indian resturant hotel staff was amazing place was so nice confi and clean very strategic areas theres alot of shops if needed quich shoping like mini tesco off licence shops very secur car park and the people lived close there was amazing and friendly honestly my next business trip oyo will be the place for me thanks all the staff there
Stayed 4 nights in Jun 2021
Response from Bella on 2 Jul 2021
Hi, Omar! it feels great to see that you had a nice stay. We will feel obliged if you give us a chance to serve even better. Have an amazing day ahead. Regards, Bella!

8/10 Good

Verified traveller

Liked: Amenities
n/a
Stayed 10 nights in Jun 2021
Response from Marie on 29 Jun 2021
Hi, We are grateful that you took time out to rate us highly. We feel blessed to have your support. Regards, Marie!

8/10 Good

Charles

Business traveller
Liked: Staff & service, room comfort
Stayed 2 nights in Jun 2021
Response from Leo on 18 Jun 2021
Thanks for the positive rating, Charles! Hope to welcome you again soon. Regards, Alex

2/10 Terrible

Bhupinder

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2021
Response from Bella on 13 Feb 2021
Hi, Bhupinder! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Bella!

2/10 Terrible

Edan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No shower hotel
Stayed 2 nights in Nov 2020
Response from Jane on 19 Nov 2020
Sorry for the unpleasant experience you had with us, Edan! Thanks for notifying us and we will surely work towards better guest experience in the future. Regards, Jane

2/10 Terrible

Sanjay

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
Firstly when I checked in I was charged for room which was already paid. Then went to room no hot water so went to reception to complain but was told that nothing can be done and they don't have another room . So very disappointed. And would like full refu d for the stay.
Stayed 1 night in Nov 2020
Response from Arthur on 13 Nov 2020
Sorry for the unpleasant experience you had with us, Sanjay! Thanks for notifying us and we will surely work towards better guest experience in the future. Regards, Arthur

10/10 Excellent

Paul, Nottinghamshire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly And helpful staff who always make you feel welcome . Great value stay over in this part of London . The bar / restaurant are is a great place to watch sports .
Stayed 1 night in Oct 2020
Response from Leo on 19 Oct 2020
Thanks for your kind and lovely words, Paul! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays as well. Regards, Leo!

10/10 Excellent

Filipa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great. Very clean.
Stayed 10 nights in Sep 2020
Response from Leo on 6 Oct 2020
Hi, Filipa! We are glad to see that you liked our services. Regards, Leo

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There's another hotel across the road- Stay there!
It's a very short distance from heathrow which was convenient for a late check in - early check out stop over. However, I resorted to sleeping in my clothes and avoided using the towels due to unclenliness. The towels had been cleaned and had no nasty smells but still had discomforting stains from previous tennants. The carpet and bathroom were littered in stains and had very clearly not been cleaned or sanitised between guests, which was uncomforting during the Covid pandemic (Detol anti-bac wipes had been left in the room but evidently not used by the cleaners). I am used to travelling and "roughing it" in various short stay hotels so I was unphased but much of this - the room was cheaper than nearby hotels... but I will be spending the extra money and staying at the travellodge or doubletree next time! Oh, and there was an exposed wire hanging at the end of the bed, nearly caught my toes on it a few times!
Exposed wires at the foot of the bed
Stayed 1 night in Sep 2020
Response from Justin on 12 Sept 2020
Sincere Apologies! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is perfect. Regards, Justin

8/10 Good

Claire

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Christina on 7 Jul 2020
Thank you so much for rating us positively, Claire! We will endeavor to keep it up. Have a nice day. Regards, Christina!

2/10 Terrible

Verified traveller

Stayed 2 nights in Oct 2019
Response from Ammy on 31 Jan 2020
Sincere Apologies. We are disappointed to see that our guest is dissatisfied with our services, however, we would love to understand the reason behind the issue you have faced to enhance your experience with us. Hope to hear from you shortly :) Regards, Ammy.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Good mini hotel
Stayed 1 night in Nov 2019
Response from Ammy on 31 Jan 2020
Hey, Your review made our day. Reviews like yours are what keeps us going the extra mile to serve better in the future. Regards, Ammy.

4/10 Poor

Pablo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Barbara on 15 May 2021
Hi, Pablo! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Quick check in The exit alleyway was horrendous and hazardous
Stayed 2 nights in Nov 2019
Response from Barbara on 15 May 2021
Sorry for the hassle you faced, We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Barbara

2/10 Terrible

a

Stayed 4 nights in Oct 2019
Response from Barbara on 15 May 2021
Hi, We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Shower dirty shower scene broken, quilt dirty tv facing towards the windows 0 scores for the room
Stayed 1 night in Oct 2019

10/10 Excellent

Kuljit

Liked: Room comfort
Stayed 2 nights in Oct 2019

6/10 Okay

Paul

Business traveller
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Never been in such a joke of a "hotel" if i hadnt had a flight and been very tired i would have left. There was hair in the sink, the chrome tap had more spots than a leopard, there was mould in the corners of the bathroom, furniture in the room was tacky, damaged and old. The bed...double divan base which has clearly been broken. Worst place i have ever stayed in without a doubt.
Stayed 1 night in Oct 2019

6/10 Okay

Patrick

Only stay here if you need a cheap place.
Its close to the airport so we stayed here one night. I wouldn't recommend walking around this neighborhood at night with any valuables on you. There is no front desk just an Indian restaurant where the bartender shows you to the room. They copy your ID like a hostel. The restaurant is locked most of the day so you have to enter and exit through the firedoor leading the the back alley. They don't tell you this when they check you in. So my wife and I were very confused the next morning along with another guest. Until we realized that no alarm will sound when we opened the fire escape. Not our favorite experience.
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like in an aeroport filling screen + form scanning ID, for at the end a rotten thing ! Big difference between the description on the website and how it is the room,,,
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price . Clean hotel . Friendly staff . Happy to back again .
Stayed 7 nights in Sep 2019

6/10 Okay

Arone

Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I am still in shock about what I saw last night. The room was disgusting. I could not enter the toilet area. We left as soon as we saw the room. We had to find alternative accommodation that night just to sleep when we both had early starts at work this morning. It was noisy, there was bits of dust and dirty around the bed, tiles were coming off the celling and more than anything the condition of the toilet was beyond words. I am too upset and tired today but when we are able we will begin or enquiries into how to get a refund. It is unfair this was done to us and the frustration it caused is so upsetting.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Don,t go there.
Would not stay here again very dissappointing as far ar the restaurant goes it does not look like photos on this site, in fact eat at Dominoes pizza next door O.K for a roof over your head for the night but don.t expect a good mattress .
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

6/10 Okay

Peter

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unclean. Blood stains on the bed sheets. Bathroom I tried to avoid using. Unbearably hot. No air conditioning. Faint aroma of mildew. Maybe the worst hotel experience I've ever had.
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

4/10 Poor

Ravi Kumar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
To enter the hotel you have to go through the bar which was occupied by noisy loud people, the staff didn't seem to know what they were doing to book us in, they were rifling about through a stack of papers on top of a computer which was in the doorway between the bar and kitchen, they spoke broken english, after taking money off us they tried to show us to the room, had a key and tried every room door in the place before finding the room that the key fitted, we took one look and announced we were leaving and wanted a refund. The place was totally unsuitable. The beds were scuffed and obviously old, the place hadn't been decorated or freshened up since god knows when. A bus shelter would have been more inviting.
Stayed 3 nights in May 2019

8/10 Good

Jacq

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's clean (most important!) and I really the owner/publican - very gracious - as were the rest of the staff I met; DELICIOUS fresh food - excellent; the only thing I'd wish for is a (screwed-down!) radio alarm clock (nice to have an alarm & listen the radio, rather than have the TV on) and perhaps a bedside reading lamp, as well as a large plastic 'glass', to be able to drink enough water and it would help to fill up the kettle - typical female! but a lovely, lovely place to stay
Stayed 3 nights in May 2019

4/10 Poor

Michael

Disliked: Staff & service, amenities, property conditions & facilities
I don't think there's anything I like apart from proximity to Heathrow. It doesn't look like a hotel to me. No signboard, the ground floor is a bar, the hotel is first floor. The entrance from outside leads straight to the bar. No hotel reception. The bar serves the function and the bar man the receptionist. The bar doesn't open till 11am so hotel logders/guests stay outside standing until the bar opens. Terrible set up for long distance international travelers. The room? Terrible. No duvet cover. Rumpled bed sheets play the role of duvet cover, and tied at two ends. The pillows are tiny that you will need minimum of five to have any effect. The small TV is at 90° to the bed and to the chair. To effectively watch it, you have turn your head 90° , leading to neck pain. TV has no cable, just some dry channels. No live football channels or any at all in the rooms. No intercom. Once the bar man closes, nobody to talk to even in emergency. There was even nobody to check me out at 6am. Terrible. It's not a hotel. No complimentary breakfast. No fridge. I almost changed to another hotel on my second day there. I deserve a refund.
Stayed 6 nights in May 2019

10/10 Excellent

Tony, Birmingham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bad nasty place dirty place
Worst "hotel" ever. If you can even call it that. The first night I arrived I was left out on the street as the staff member due to let me in to my room was drunk and turned off the phone after several attempts to call. After getting in the next day they didn't seem to care. The room was dirty. The atmosphere was tense and I couldn't sleep with the constant flow of drunks trying to enter my room with their keys. Police were called due to fighting outside where my car was damaged. If I had any other choice I would have been out of there. Unless you want a miserable stay without a wink of sleep. DO NOT STAY HERE.
Stayed 3 nights in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not what i expected from the pictures it looked very clean and tidy, when we got there there was no heaters working, a portable heater was put in place, the sheets weren't
Stayed 1 night in Apr 2019

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities
I would not recommend staying here. I came up to the check in desk & they escorted me to the room. Upon walking into my room it smelled like cigarettes. The room was brokem down as the caninets were chipped. They said wifi was available but it did not reach my room which was the second floor. It only works at the bar area. The neighborhood is not great either. I left in a matte of 2hrs
Stayed 1 night in Apr 2019

2/10 Terrible

Ansa

Disliked: Staff & service
Very bad service we got we
We have to wait one hour outside for the check in
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is too cold and not a proper heating service room is not clean
Stayed 1 night in Mar 2019

10/10 Excellent

Dinesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

2/10 Terrible

MARTIN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
No heating, bad manners, dirty place , it’s a pub hotel, uncomfortable stay
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
The property was poorly maintained. The closet door was of the hinge. The shower head was broken. The mattress was old.
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Stayed 5 nights in Dec 2018