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Reviews of Maitrise Suites

4 out of 5
Maitrise Suites
50-54 Broadway, West Ealing, London, England

Reviews

7.8

Good

Rating 10 - Excellent. 79 out of 271 reviews" "
Rating 8 - Good. 123 out of 271 reviews" "
Rating 6 - Okay. 42 out of 271 reviews" "
Rating 4 - Poor. 15 out of 271 reviews" "
Rating 2 - Terrible. 12 out of 271 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

5.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities
Stayed 10 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

4/10 Poor

Natalie, California

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
1. The hotel is located in not a very good neighborhood on a very busy street. Lots of sirens and street noise and the windows in the hotel are not soundproof! It’s hard to sleep. 2. The hotel seems very run down! Starting from the shattered glass door at the entrance to the torn wallpaper on the wall and chair torn. 3. no AC!! It wasn’t working in the while hotel. It was very stuffy in the summer. 4. I am allergic, so I brought my own sheets, they disappeared after cleaning and the hotel personnel could locate them I don’t recommend this place!
Stayed 5 nights in Jul 2019
Response from Rudra on 26 Jul 2019
Dear Natalie, We cannot thank you enough for taking time to provide us with your valuable feedback and we can assure you that this feedback is the basis of training and development of our enthusiastic team here at the Maitrise group of hotels in London. Best Regards Rudra Banerjee - General Manager Maitrise Hotels Ltd

8/10 Good

Crystal

Liked: Staff & service, room comfort
The hotel was great for a short stay and cole to public transportation.
Stayed 4 nights in Jul 2019
Response from Rudra on 26 Jul 2019
Dear Crystal, We cannot thank you enough for taking time to provide us with your valuable feedback and we can assure you that this feedback is the basis of training and development of our enthusiastic team here at the Maitrise group of hotels in London. Best Regards Rudra Banerjee - General Manager Maitrise Hotels Ltd

2/10 Terrible

Verified traveller

Disliked: Staff & service
Appalling Reception - Beware of booking
According to the rude receptionist who wouldn’t even make eye contact we had no reservation. Would call Hotel.com himself and only suggestion was to try and get us in a sister hotel half an hours drive away. Didn’t get in an apartment so please ignore my rating for cleanliness, comfort and condition
Stayed 1 night in Jul 2019
Response from Rudra on 26 Jul 2019
Dear Guest, We cannot thank you enough for taking time to provide us with your valuable feedback and we can assure you that this feedback is the basis of training and development of our enthusiastic team here at the Maitrise group of hotels in London. Best Regards Rudra Banerjee - General Manager Maitrise Hotels Ltd

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities
Stayed 1 night in Jun 2019
Response from Rudra on 26 Jul 2019
Dear Guest, We cannot thank you enough for taking time to provide us with your valuable feedback and we can assure you that this feedback is the basis of training and development of our enthusiastic team here at the Maitrise group of hotels in London. Best Regards Rudra Banerjee - General Manager Maitrise Hotels Ltd

4/10 Poor

Verified traveller

Stayed 4 nights in Jun 2019
Response from Rudra on 26 Jul 2019
Dear Guest, We cannot thank you enough for taking time to provide us with your valuable feedback and we can assure you that this feedback is the basis of training and development of our enthusiastic team here at the Maitrise group of hotels in London. Best Regards Rudra Banerjee - General Manager Maitrise Hotels Ltd

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for London accommodation
Stayed 2 nights in Jun 2019
Response from Rudra on 26 Jul 2019
Dear Guest, We cannot thank you enough for taking time to provide us with your valuable feedback and we can assure you that this feedback is the basis of training and development of our enthusiastic team here at the Maitrise group of hotels in London. Best Regards Rudra Banerjee - General Manager Maitrise Hotels Ltd

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Raw meat hotel
Booked here with the girls 5 mums off to see spice girls at wembley. The apartment its self was so big but it smelt like it had been cleaned using raw meat instead of cloths. The pigeons kept us awake all night and the sofa bed was down at the bottom so slept climing a hill all night. We definitely would not pay that sort of money again for it.
Stayed 1 night in Jun 2019
Response from Rudra on 26 Jul 2019
Dear Guest, We cannot thank you enough for taking time to provide us with your valuable feedback and we can assure you that this feedback is the basis of training and development of our enthusiastic team here at the Maitrise group of hotels in London. Best Regards Rudra Banerjee - General Manager Maitrise Hotels Ltd

2/10 Terrible

Steven

Booking not received.
No idea what this hotel is like because hotels.com forgot to send the booking through to them. An hour and a half on the phone and they finally found us a replacement.
Stayed 1 night in Jun 2019
Response from Alex on 10 Jun 2019
Hi Steven, We are sorry that this happened to you. We hope to welcome you to our hotel another time.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wembley
So much to do and see ! Loved every moment !
Stayed 3 nights in May 2019
Response from Alex on 10 Jun 2019
Hi Michelle, Thank you for your review, we are glad you enjoyed your stay and we hope to welcome you back soon.

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not stay here as the property said they had no booking for us even though expedia confirmed with them that they had our booking. The gentleman on the desk was rude and of no help and this was upsetting as we had travelled from far with two children. We had to leave and find alternative hotel
Stayed 1 night in Jun 2019
Response from Alex on 10 Jun 2019
We are sorry to hear this, please contact us directly so we can look into this.

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice friendly people
Very nice and welcoming, quiet plenty to do and see in the surrounding area
Stayed 2 nights in May 2019
Response from Alex on 10 Jun 2019
Hi Barbara, Thank you for taking the time to wright us a review. We are glad you enjoyed your stay and hope you will return.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities
Nothing unique about the property. The only Thing good was we were able To check in earlier than usual
Stayed 2 nights in May 2019
Response from Alex on 10 Jun 2019
Thank you for your review.

6/10 Okay

AH

Travelled with family and small children
Liked: Property conditions & facilities
Checking in was a mess. The person at the reception didn’t know how to charge us and kept having to call someone on the phone to get instructions. It also took him 15 minutes to figure out how to program the key. We had a fussy baby with us who needed to go to sleep so it made things very frustrating. The apartment was very spacious and great for traveling with a 10 month old - there’s a a separate bedroom with a living room and a full kitchen. The floor wasn’t very clean though and when you have a baby, crawling all over the place is kind of what they do. Also the water temperature in the shower was impossible to adjust - either too hot or too cold. Otherwise it worked very well for us and the location is good.
Stayed 6 nights in May 2019
Response from Alex on 10 Jun 2019
Hi AH, Thank you for your valued feedback. We look into all reviews and can assure you we will try to improve our customer service within our team. We are glad you liked the room.

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Ok
Tv remotes and cooktop did not work. Safe was already locked and the kids beds very uncomfortable. Staff generally helpful. West Ealing is 3 stations to Paddington- Area seemed OK
Stayed 4 nights in Apr 2019
Response from Alex on 10 Jun 2019
Hi Richard, Thank you for your honest review. We hope to constantly be improving and value your feedback.

6/10 Okay

Teng, USA

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Very spacious ...good for a family but hotel doesn’t have a restaurant or vending machine to get some snacks ...we have to go out of the property to get something necessity...not a place for tourist. Location is very busy place...it’s always noisy almost 24 hours/ day ...can’t go to sleep till 2am or later because of the noise from outside and from other guests who’s staying there....terrible experience. Outside door is broken make me feel unsafe. There’s only 1 staff all the time. Like I said not a place for tourist. It looks like an apartment/ residents area not a hotel to stay if you’re just visiting London...you have to be brave to stay around that area..emergency sirens are almost everyday, it’s disturbing...and a lot of homeless lying down on the street as you walk to the train station.
Stayed 6 nights in Apr 2019
Response from Alex on 10 Jun 2019
We are sorry to hear your stay was not 100% satisfactory and we are continuously looking to improve our property and guest experience. Your feedback is important to us.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The Air condition was not working and the patio door key was not working and the room is pretty open from backside of patio which is a bigger safety concern
Stayed 6 nights in Apr 2019
Response from Alex on 10 Jun 2019
We are sorry to hear your stay was not 100% satisfactory and we are continuously looking to improve our property and guest experience. Your feedback is important to us.

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
Not great!
Disappointed with this aparthotel.... our original booking was not on their system however the receptionist found us a room similar to what I had reserved with hotels.com . The issue we had was the sofa bed was not fit for the purpose and this only became apparent at around 9pm. See photo below showing numerous missing slats. We had to use the mattress on the floor! I did try contacting the reception but didn’t get any answer and as I was informed on arrival that the hotel was fully booked I thought it unlikely to be able to move rooms anyway. Also an issue with the shower/bath not having a slip mat... our Son did slip whilst showering. After speaking to reception the following morning I was denied a refund as apparently the Manager was not available and he is the only person who can authorise these.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Overall it was good. Few minutes drive to westfield london. Also, there is Ealing Shopping Mall few stops away by using bus from the hotel.
Stayed 5 nights in Mar 2019
Response from Alex on 30 Mar 2019
Thank you for your review. Glad you enjoyed your stay.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Alex on 20 Mar 2019
Thank you for your positive score.

8/10 Good

James, Malaysia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly upgraded to a 2-bedroom apartment. It was very spacious and comfortable. There’s a bus stop near to the apartment. There were a few supermarkets and a bus stop nearby.
Stayed 3 nights in Feb 2019
Response from Alex on 20 Feb 2019
Hi James, Thank you for taking the time to leave a positive review. We are glad you enjoyed your stay and we hope to welcome you back again soon.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
The condition of the apartments needsa lot of attention. Fixtures and fittings falling apart mattress uncomfortable to the point of springs rubbing your back. No heating working. Staff apparently tried to sort issues but manager nowhere to be seen.
Stayed 2 nights in Feb 2019
Response from Alex on 20 Feb 2019
Thank you, for your valid feed back. Our manager is working on looking into every aspect of the hotels condition.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Best western ealing
Great location Property had no wife was down and they were fixing it. TV had no remote. Shower was difficult to control the temperature and kept getting really cold. Central heating was not working and the nights were freezing. Aside from the property was nice and great location. Would stay there again if issues are fixed thanks
Stayed 2 nights in Jan 2019
Response from Alex on 20 Feb 2019
Thank you for taking the time to leave a review and for all the feedback, we have taken into account and the manager is currently working to maintain the hotel. We hope to welcome you back soon.

6/10 Okay

Shivesh, Trinidad & Tobago

Business traveller, Travelled with partner
After traveling for over 24 hours, we had woke up at 10 am the next day by the cleaning staff knocking. I asked them to come back in an hour so we could get ready and leave, and they never came back. Multiple things broken in the shower. The heater was not working in any room but the bedroom (thank God). Otherwise, the room was pretty nice.
Stayed 3 nights in Dec 2018
Response from Alex on 24 Feb 2019
Hi Shivesh, We are sorry to hear that you were woken by our housekeeping team, Next time you stay please pop on the front of the door the 'Do Not Disturb' sign provided or alternatively there is a button you can press that by the apartment front door that signals the housekeeping not to enter. Our manager and the maintenance team are currently working on maintaining the apartments.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Poor breakfast
Only 1 travel cot in room had to chase for a second which was unstable so used our own bought as a spare in case. No complimentary bottle of wine provided as booking confirmed would be. Breakfast sheet completed night before as asked. Over half items not available on delivery to room. Had to chase at reception to be told no milk no fruit no bread nor pastry items as offered!!!??? Why give people butter and jam what are we going to eat with it! Yoghurt was plain when we asked for fruit yoghurt. Absolute joke with 2 toddlers to feed. No high chair facility.
Stayed 1 night in Jul 2018

10/10 Excellent

Annette, Mula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff
Our first night was noisey because our bedroom looked out onto the Uxbridge Road but the staff went out of their way to find us a quieter room for the next night + rest of our stay.
Stayed 5 nights in Jul 2018

4/10 Poor

Fidelis, The Brodway west ealing london

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room could have been nice but were some areas that were very dirty.filthy rug on floor refrigerator seal was broken could not use.microwave remote control too dirty to touch could have been really nice but the overall cleanliness was very creepy
Stayed 13 nights in Jun 2018

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small Hotel in busy area
It is a small hotel on a busy street. Be sure you get the directions clear before arriving or you might miss it. It was clean, they had supplies to wash up dishes and cook. Fridge didn't close fully but still worked. The remote control didn't work for either TV and when we requested a fix it was never done. Rooms were made up and the whole hotel was safely locked up in the evening. The Ealing/Broadway stop is the major stop on the Underground system so you'll need to hop on a bus. If you want to be dropped closer at the Ealing stop you'll need a ticket for a separate line, the daily pass won't work.
Stayed 3 nights in Jun 2018

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We would recommend
The apartment was really comfortable and clean with good bus and rail links to the city and a children's park over the road. Great amenities in the rooms, the kitchen was good and clean. Only downfalls were the Wi-Fi didn't work and the shower and bath were a bit precarious with the hot and cold water. We would recommend.
Stayed 4 nights in May 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our toilet broke and kept running water after 3 days into our stay. After advising hotel staff nothing was done until Tuesday. We were advised it was fixed on Tuesday but started running again. We were to check out Thursday morning and was given key to another room to use facilities. The option of switching rooms at this stage was impossible as we were traveling with kids and multiple luggage. Our experience would have been better if maintenance was available to fix problems immediately as the place was lovely, handy to food, transport, secure and affordable.
Stayed 8 nights in Mar 2018

8/10 Good

Devan, West Sussex, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful apart-hotel on Ealing Broadway!
Located near West Ealing Broadway, Best Western Maitrise Suites is a lovely choice for a few days. With an attached kitchen and bathroom, this apart-hotel comes with amenities such as a washing machine, kettle, oven etc. If only they’d provided a dryer in the room, it would’ve been PERFECT!!! Nevertheless, I loved my stay there, and his would definitely be my first choice when I’m in west London again!
Stayed 3 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very warm and comfortable room
Excellent: receptionists, cleaners, quietness.Luxury big comfortable bed.Everything spotlessly clean Unfortunately there was a lot of drilling on a building next door that woke us up early but that´s not the fault of the hotel. A few problems: kitchen extractor broken, no curtain in bedroom so too light early morning, bedroom door didn´t stay open, bathroom door wouldn´t close.
Stayed 8 nights in Mar 2018

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay
The apartment was very spacious and kept very clean. It more than met my needs however it did need a little maintenance which if done would make it exceptional.
Stayed 12 nights in Mar 2018

8/10 Good

Kiran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

8/10 Good

McAndrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Nice hotel, very friendly & helpful staff and comfortable bed.
Stayed 1 night in Nov 2017

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good accommodation and friendly staff.
Stayed 1 night in Nov 2017

8/10 Good

Terri, Baltimore, Md

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartment hotel
Great value for your money. Short Central tube line to centre London. Lots of restaurants and shops.
Stayed 5 nights in Sep 2017

8/10 Good

leon, baltimore maryland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel easy access to transportation and store
Very good cost and comfortable with free wifi. However the wifi needs to be strengthen it work wonderful down in the lobby, but is in and out up stairs. The hotel was really safe with a very good wireless key system.
Stayed 5 nights in Sep 2017

2/10 Terrible

Mario, Londin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel and service possible
we stayed for 3 weeks and during all of our stay there was no internet...no matter how much we complained they could not care less. we found a cockroach and pillows are so bad cheapest possible that its just ridicule. this hotel could not care less about any issues so avoid under any cost!!
Stayed 19 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for an overnight stay
Good hotel for an overnight stay. Clean and well equipped. Nice and fiendly staff. A bit far from the closest subway station (4 Bus-Stops), the internet does not work at all! A lot of good restaurants and supermarkets nearby.
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel. Little bit outside of central London but great for a family stay. Very well decorated and maintained. Staff all lovely.
Stayed 1 night in Jul 2017

6/10 Okay

Verified traveller

Disliked: Room comfort
Stayed 1 night in Jun 2017

8/10 Good

mouhcine, casablanca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel , good location
We stayed for a week , everything was perfect . Very clean Apartment , the staff was nice , especially HASSAN , who was very helpful and friendly .

8/10 Good

Nigel, chester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely stay
Nice place spacious and clean. Separate bed room and lounge with large L shape sofa which turns into a bed. Only bad thing the duvet cover for the sofa bed was a bit dirty but once I informed reception they changed it within 5 minutes. The stay was good and would recommend this place

10/10 Excellent

Mr. JPP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Apartment in a convenient Location
The location was ideal for us as we came for a wedding in a Hindu Temple off Broadway. The apartment was clean and specious. Only downside is there are hidden charges which were not explicit in the website. The car park fee is £20.00. Only a limited number of spaces( about 5 maximum). A refundable deposit of £50.00 to be paid on arrival on top of the room rate. Continental breakfast is available at £8.50 per person.