All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
We booked and was confirmed room with double bed but got room with two single beds did inform staff but couldn't get the issue resolved even though we showed the booking confirmation clearly stated room with double bed.
Has a retro, refreshed 70s shabbiness, think brown carpets and plywood, but generally clean. Can take the Hotel Hoppa bus to the hotel, 6.8 pounds one way (gouging at each step), takes about 20 min. Staff super helpful
Reception staff helpful. Hotel did what we needed in prividing somewhere at reasonable price near Heathrow.
Janet
Stayed 1 night in Apr 2024
2/10 Terrible
Edward
17 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
I arrived at 2200 to check-in after a long travel. The IT system "just broke" and couldn't be fixed with no backup plan of any kind. I was transferred to another hotel and checked in there at 0200.
Computer system was down. Took one hour and a half to find alternative which involved taking us by minibus to another Ibis Hotel 20 minutes further away from airport. During wait we were offered a limited free drink in the bar. Will never stay with this chain of hotels anywhere again!
For a budget hotel is okay, super small, nothing much in the room, but overall was fine to stay for a night when catching a flight
Makedah
Stayed 1 night in Mar 2024
6/10 Okay
Janice
Travelled with partner
11 Apr 2024
Ibis is an okay choice for an airport hotel. It’s much more convenient if you have a car - not so good for public transport, and one of the last Hoppa stops. Room is basic but clean - no frills at all. Clean and safe place for a night but nothing more - but then, would you really want to spend more than one night on Bath Rd?
Convenient, cost effective, did the job for my overnight stay
Richard
Stayed 1 night in Apr 2024
8/10 Good
Ralph
8 Apr 2024
Liked: Cleanliness, staff & service
Lobby wis nice, food is good, and overall very simple to check in and to dine. Parking very limited and rooms are dimly lit and dated, although clean.
Ralph
Stayed 1 night in Apr 2024
6/10 Okay
MARINA, Westlake Village
8 Apr 2024
MARINA
Stayed 1 night in Apr 2024
10/10 Excellent
Emma
7 Apr 2024
Lovely hotel that caters to airport travellers. Appreciated the amenities that were available 24 hours, and the proximity to the airport. Room was small and clean, and the renovated bathroom was a perk.
Emma
Stayed 1 night in Apr 2024
6/10 Okay
Lang
Travelled with partner
7 Apr 2024
Liked: Staff & service
Standard Ibis cheap hotel. Good access to Heathrow with regular shuttle. Recommended for pre or post flight overnight with bar and basic restaurant.
It's an airport hotel, okay for a night. Location is not the best, being quite a ways along Bath Rd, and theres really nothing close by for a bite. Room is adequate, clean if basic.
Excellent. Clean quiet. Transit right outside the hotel. I would stay there again
Sean
Stayed 9 nights in Mar 2024
Response from Shakeb on 3 Apr 2024
Dear Sean,Thank you for taking the time to share your experience with us. We're delighted to hear that you had an excellent stay at IBIS London Heathrow Airport and that you found our hotel to be clean, quiet, and conveniently located for transit.Your positive feedback is greatly appreciated, and we're thrilled to know that you would choose to stay with us again.We look forward to welcoming you back for another enjoyable stay in the future. If you need any assistance with your future reservations or have any additional feedback to share, please feel free to reach out to us.Warm regards,Shakeb RahamanFront Of House Team LeaderIBIS London Heathrow Airport
The easy access to the property and the public transportation which is outside
CHRISTOPHER
Stayed 1 night in Mar 2024
8/10 Good
Allan
Travelled with partner
30 Mar 2024
Good proximity to airport and London attractions
Allan
Stayed 2 nights in Mar 2024
Response from Shakeb on 30 Mar 2024
Dear Allan,Thank you for sharing your feedback about your recent stay at IBIS London Heathrow Airport.We're pleased to hear that our hotel's proximity to both the airport and London attractions met your needs during your visit. Providing convenient access to transportation hubs and popular tourist destinations is a priority for us, and we're glad that we could contribute to your enjoyable stay.We appreciate your positive comments and hope to have the opportunity to welcome you back for another great stay in the future. If you have any further feedback or if there is anything else we can assist you with, please feel free to reach out to us directly.Best regards,Shakeb RahamanFront Of House Team MemberIBIS London Heathrow Airport