Dear Ken,Thank you for taking the time to share your feedback with us. We truly value all input from our guests as it helps us continuously improve our services.We're sorry to hear that your experience did not meet your expectations. I am sorry that our recently refurbished reception was not to your personal taste. While I understand that individual tastes can vary, we've received overwhelmingly positive feedback from the vast majority of our guests regarding these updates, many of whom have shared their satisfaction online.Regarding the issue of the mildew smell you encountered, we take cleanliness and hygiene very seriously. We conducted a thorough investigation following your feedback but found no evidence of such issues. Nevertheless, we appreciate you bringing it to our attention and will continue to monitor the situation closely.We understand your concern about the room layout and amenities provided. Our aim is to provide comfortable and convenient accommodations for all our guests, and we regret that your experience fell short of this expectation. We have taken note of your comments regarding the bedsheets and room amenities. I can assure you that all of the bedding is changed from previous guests, but we can certainly investigate this and take it up with our linen provider if necessary.In situations where guests encounter challenges such as those you described with your children, our reception team is available 24/7 to assist and find suitable solutions. I am sorry that you felt you needed to stay in this bedroom given how unhappy you were with the room, without raising this with the team at any point during your stay with us.We would have certainly found a solution for you, as we do not wish our guests to be uncomfortable.Thank you for your review Ken once more.Kindest RegardsSabrin DaoudGeneral Manager

Dear Sylvia,Thank you for taking your time to leave us a review.I am glad that overall you enjoyed your stay with us and I hope to be able to welcome you back again.Kindest Regards

Dear Mark,Thank you for taking your time to leave us a review.I am truly glad that you had an enjoyable stay with us.We hope to see you again soon!Kindest RegardsSabrin DaoudGeneral Manager

Dear CraigThank you for taking your time to leave us a review.I am glad that overall you enjoyed your stay with us, and I hope to be able to welcome you back again.Kindest RegardsSabrin Daoud

Dear Carlos,I appreciate your feedback and am delighted to hear that you found our hotel's location favorable, with plenty of other options nearby and the convenience of being quiet yet close to Victoria Station.I'm thrilled that you enjoyed the surrounding area, and your positive comments about the tranquility and proximity to transportation are truly encouraging. Providing a peaceful and convenient stay is a priority for us, and I'm glad we met your expectations in these aspects.If there's anything specific you'd like to share about your experience or if there are areas where we can further enhance your stay in the future, please feel free to let us know. We value your input, and your satisfaction is our ultimate goal.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back on your next visit to the area.Kindest RegardsSabrin DaoudGeneral Manager

Dear Julie,Thank you for sharing your experience with us. I appreciate your candid feedback and would like to address the concerns you raised.I'm sorry to hear that the room assigned to you was in the basement and that you experienced some noise due to its proximity to the dining room. I understand how this could have affected your overall satisfaction during your stay.Please know that your comfort is of utmost importance to us, and we genuinely regret any inconvenience you may have faced. I want to assure you that we are actively looking into ways to improve the situation and prevent similar issues from occurring in the future.If you decide to give us another chance in the future, I am confident that we can provide you with a more enjoyable and seamless experience. Your feedback is invaluable to us, and we will use it to make the necessary enhancements to our services.Once again, thank you for taking the time to communicate your thoughts. We look forward to the opportunity of hosting you again and ensuring a more positive stay.Kindest RegardsSabrin DaoudGeneral Manager

Dear Nicola,Thank you for taking your time to leave us a review.I am glad that overall you enjoyed your stay with us and I hope to be able to welcome you back again.Kindest Regards

Dear DavidThank you for taking your time to leave us a review.I am truly glad that you had an enjoyable stay with us, and we thank you for your kind comments.We hope to be able to welcome you back again.Kindest Regards

Dear digital,Thank you for taking your time to leave us a score.I am truly glad you had a good stay with us and we hope to see you again soon!Kindest RegardsSabrin DaoudGeneral Manager

Dear Maryann,Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate your feedback and are glad to hear about your experience.We're pleased to know that you found our hotel to be a good value, with a convenient location for accessing transportation and in a safe neighborhood. Your safety and comfort are top priorities for us.We apologize for any concerns about the size and cleanliness of your room. We understand the importance of a clean and comfortable environment and will use your feedback to make improvements.Your comments are important to us, and we hope you would consider staying with us again in the future. If you decide to return, please don't hesitate to reach out directly so we can make the necessary arrangements for a more enjoyable and comfortable experience.Thank you for choosing our hotel, and we look forward to the opportunity to serve you better in the future.Warm regards, Reception team

Thank you for your feedback. We're glad to hear that you found our hotel to be a good value option and that it offers easy access to public transportation. Providing affordable accommodations in a convenient location is one of our goals, and we're pleased to know that it met your needs.If you have any further comments or suggestions for how we can improve our services or enhance your future stays, please don't hesitate to share them with us. Your feedback is valuable, and we appreciate your support. We hope to have the opportunity to welcome you back for another pleasant stay in the future!

Thank you for your feedback. We're glad to hear that you found our hotel to be a good value option and that it offers easy access to public transportation. Providing affordable accommodations in a convenient location is one of our goals, and we're pleased to know that it met your needs.If you have any further comments or suggestions for how we can improve our services or enhance your future stays, please don't hesitate to share them with us. Your feedback is valuable, and we appreciate your support. We hope to have the opportunity to welcome you back for another pleasant stay in the future!

Dear Dawn,Thank you so much for taking the time to share your wonderful feedback about your recent stay at our establishment. We truly appreciate your kind words and are delighted to hear that you had a perfect experience during your short stay with us.It's heartening to know that you found our front desk staff to be friendly and helpful. Providing exceptional customer service is a top priority for us, and we're thrilled to learn that our team members made your stay even more enjoyable.We're also pleased to hear that you found your room to be clean and comfortable, even if it was on the smaller side. We strive to maintain high cleanliness standards to ensure a comfortable and pleasant environment for all our guests.Our location is indeed one of our most cherished assets, and we're delighted that it served your needs well. Being within walking distance to shops, restaurants, and the train station is something we take great pride in, as it offers our guests convenience and accessibility to explore the area.We would be honored to welcome you back for another stay in the future. Your positive endorsement means the world to us, and we look forward to providing you with another exceptional experience whenever your travels bring you back to [Location].Once again, thank you for choosing to stay with us, and for sharing your positive feedback. If you have any further comments or suggestions, please do not hesitate to reach out. Your insights are invaluable as we continually strive to improve our guest experience.Kindest regards,Sabrin DaoudGeneral Manager

Dear Bronwen,Thank you for taking your time to leave us a score.I am sorry that your stay with us did not meet the expectations.Should any guest have any problems the team is more than happy to try to rectify this.I truly hope that we will have the chance to welcome you back where we can show you nothing but our very best.Kindest RegardsSabrin DaoudGeneral Manager

Dear Martine,Thank you for taking your time to leave us a score.I am sorry to hear that on this occasion your stay with us was below the expectations.I do truly hope that you will give us a second chance in the future where we can show you nothing but our absolute best.Thank you once again.Kindest RegardsSabrin DaoudGeneral Manager

Dear Guest,Thank you for taking the time to share your fantastic experience during your recent stay at our hotel. We are thrilled to read your positive comments and are delighted to hear that you had an amazing stay.Our friendly and welcoming staff take pride in ensuring our guests feel at home, and it's heartwarming to know that their efforts had a positive impact on your stay. We're also pleased that our central and convenient location met your needs.We understand that our budget hotel rooms are compact, and we're glad that you found yours clean, comfortable, and equipped with soft and fluffy towels. Our team takes great care to maintain a high standard of cleanliness and comfort for our guests.It's great to hear that the standing fan in your room helped keep you cool during the hot day. We appreciate your kind words about this feature, and we're glad you found it effective.We apologize for any inconvenience you faced regarding the hotel not showing up on Google Maps and the issue with the TV. Your feedback is valuable, and we'll address these concerns to ensure a smoother experience for future guests.Thank you for choosing to stay with us, and we would be delighted to welcome you back should your travels bring you to central London again. Your positive comments inspire us to continue delivering excellent experiences to our valued guests.Best regards,Reception team

Thank you for your feedback. We're glad to hear that you found our hotel to be a good value option and that it offers easy access to public transportation. Providing affordable accommodations in a convenient location is one of our goals, and we're pleased to know that it met your needs.If you have any further comments or suggestions for how we can improve our services or enhance your future stays, please don't hesitate to share them with us. Your feedback is valuable, and we appreciate your support. We hope to have the opportunity to welcome you back for another pleasant stay in the future!

Dear Jesusa,Thank you for taking your time to leave us a scoring.I am truly glad you had an enjoyable stay with us.I hope that we will have the opportunity to welcome you back again with us.Kindest RegardsSabrin DaoudGeneral Manager

Thank you for your feedback and wish you a pleasant day.Regards,Management

Dear Ashley,Thank you for taking the time to share your concerns with us. We apologize for any inconvenience caused by the discrepancies in the check-in and check-out times. Your feedback is essential to us, and we'll be sure to address this issue to ensure accurate information is provided to our guests.We are genuinely sorry for any delays you experienced during the check-in process. We understand that your time is valuable, and we will work diligently to improve our reception efficiency to provide a more seamless experience for our guests.Regarding the room readiness, we sincerely apologize for the oversight. Our housekeeping team strives to have all rooms prepared promptly, and we regret that we fell short on this occasion. We'll reinforce our training and procedures to ensure such instances are minimized in the future.Your comments have been taken seriously, and we will use them to make necessary improvements to our service. We appreciate your understanding and would like to assure you that your feedback has been shared with our team.If you have any further questions or concerns, please don't hesitate to reach out to us directly. We value your patronage and hope to have the opportunity to better serve you in the future.Best regards,Reception team

Dear Daniel,Thank you for sharing your review. We appreciate your honest feedback and are glad to hear that you found our hotel clean, comfortable, and conveniently located. Our aim is to provide a satisfactory experience to our guests while offering competitive pricing.We take pride in maintaining a clean and comfortable environment for our guests, and we're delighted that you noticed and appreciated our efforts in this regard. It's also great to know that our location suited your needs and that you found our pricing reasonable.We understand that different guests have different expectations and preferences, and we strive to meet those within our designated star rating. Your understanding and acknowledgement that you get what you pay for is greatly appreciated.Once again, thank you for choosing to stay with us. We value your patronage and hope to have the opportunity to welcome you back in the future. If there is anything else we can assist you with, please feel free to reach out to us.Best regards,Reception team

Dear Ashley,Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your comments and apologize for any inconvenience you experienced during your visit.We are sorry to hear about the issues you encountered with the reception speed. We understand the importance of efficient service and will certainly review our processes to ensure a more prompt and responsive experience for our guests.We apologize for the unpleasant odor in one of your rooms. Our housekeeping team strives to maintain a clean and fresh environment for all guests, and we regret that this standard was not met in your case. Your concerns have been shared with our team, and we will take immediate action to rectify the situation.We apologize for the dirty floor in one of the rooms as well. We have a rigorous cleaning schedule in place, and we are disappointed that it fell short during your stay. We will reinforce our training protocols to ensure that all rooms are thoroughly cleaned and inspected before guests arrive.Regarding the stuffy room and the wall socket, we regret any inconvenience caused. Your safety and comfort are our top priorities, and we take these matters seriously. We will investigate and address the issues promptly to ensure that such situations do not occur in the future.On a positive note, we are pleased to hear that you appreciated our great location. We understand the value of a convenient and accessible setting, and we are glad that it met your expectations.Your feedback regarding the need for modernization is duly noted. We continuously strive to enhance our facilities to provide an improved experience for our guests. We appreciate your suggestion, and we will take it into consideration as we plan for future renovations.Once again, we apologize for the inconveniences you encountered during your stay. Your feedback is valuable to us, as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience.Kindest RegardsSabrin DaoudGeneral Manager

Dear Heidi,Thank you for your review.Kind regards,Reception team

Dear Kazuhiko,Thank you for sharing your feedback with us. We're sorry to hear that your experience at our hotel did not meet your expectations. We apologize for any inconvenience caused by the size of the room and the lack of space to open a suitcase. We understand the importance of providing comfortable accommodations, and we regret that we fell short in this aspect.We also apologize for any inconvenience caused by the age of our facilities and the lack of air conditioning. Your comments have been noted, and we'll consider them as we make improvements to enhance the guest experience.Regarding the room cleaning, we apologize if it did not meet your expectations during your four-night stay. Our housekeeping team typically provides regular cleaning services, and we apologize for any oversight in your case.We appreciate your positive feedback regarding our convenient location and breakfast. We strive to offer a variety of options to cater to different preferences, and we're glad to know that you enjoyed the continental breakfast.Your feedback is valuable to us, and we will take it into account as we continually work to improve our services and facilities.If you have any further concerns or if there's anything we can do to make your experience better, please feel free to reach out to us directly. We appreciate your patronage and hope to have the opportunity to better serve you in the future.Best regards,Reception Team

Dear Catherine,Thank you for your response.Kind Regards,Reception team

Thank you for your time and positive comments

Dear Michelle,Thank you for your review,We are pleased that overall you was satisfied with the hotel and look forward to welcoming you back in the near future.Regards,Management

Dear Lisa,Thanks for a perfect rating. We look forward to welcoming you again in the near future.Kind Regards,Glen KillingtonOperations Manager

Dear guest,We are sorry your stay was not what you expected. Some rooms can be cooler so we could have shifted you to another room if you preferred.We hope you will re consider us and look forward to welcoming you back in our hotel.Regards,Management

Thank you so much for such a wonderful review and for taking the time to write

Thank you so much for such a wonderful review and for taking the time to write

Gentile Allessandra,Grazie per aver condiviso la tua esperienza con noi. Ci dispiace sinceramente che le dimensioni della camera e del bagno non abbiano soddisfatto le tue aspettative. La tua opinione è estremamente importante per noi e prendiamo nota del tuo feedback riguardo alla pulizia, che verrà sicuramente condiviso con il nostro team per migliorare i nostri servizi.Ci auguriamo che tu possa darci un'altra opportunità in futuro per dimostrarti che possiamo fare meglio. Se decidi di tornare, non esitare a contattarci direttamente in modo che possiamo assicurarci che il tuo soggiorno sia indimenticabile sotto ogni aspetto.Cordiali saluti,Sabrin DaoudGeneral Manager

Dear Martin,Thank you for your review.I am truly glad that you enjoyed your stay with us.We hope to be able to welcome you back again!Kindest RegardsSabrin DaoudGeneral Managerq

Dear Erny,Thank you for taking your time to leave us a review.I am glad that overall you enjoyed your stay with us and I hope to be able to welcome you back again.Kindest Regards

Estimado Odette,Lamentamos mucho escuchar sobre su experiencia insatisfactoria durante su estancia en nuestro hotel. Nos tomamos muy en serio cada comentario de nuestros huéspedes y nos disculpamos sinceramente por cualquier inconveniente que haya experimentado.Nos gustaría abordar cada uno de los problemas que mencionó. En primer lugar, con respecto a la limpieza de la habitación, nos disculpamos sinceramente si no cumplimos con sus expectativas en este aspecto. La limpieza y el mantenimiento de nuestras instalaciones son de suma importancia para nosotros, y tomaremos medidas inmediatas para rectificar cualquier deficiencia en este sentido.En cuanto al espacio limitado en la habitación y la falta de muebles como sillas o taburetes, entendemos lo importante que es contar con comodidades básicas durante su estancia. Vamos a revisar nuestras políticas de mobiliario en las habitaciones y considerar la posibilidad de agregar opciones para mejorar la comodidad de nuestros huéspedes.Por último, respecto al problema con el agua caliente, nos entristece saber que experimentó dificultades en este aspecto. La disponibilidad de agua caliente es fundamental para una estancia agradable, y lamentamos cualquier retraso que haya experimentado en este servicio. Revisaremos nuestros sistemas de calefacción de agua para garantizar un suministro constante y confiable en el futuro.Agradecemos sinceramente sus comentarios, ya que nos ayudan a identificar áreas de mejora y a garantizar que podamos brindar un servicio de calidad a todos nuestros huéspedes. Esperamos tener la oportunidad de recibirlo nuevamente en el futuro y demostrarle la verdadera calidad de nuestra hospitalidad.Si hay algo más en lo que podamos ayudarlo o si desea discutir su experiencia en más detalle, no dude en ponerse en contacto con nuestro equipo de atención al cliente.Atentamente,

Dear ErikThank you for taking the time to share your feedback with us. We are delighted to hear that you found our location convenient, with easy access to the London Underground. It's always a pleasure to know that our guests appreciate the proximity to transportation options.We sincerely apologize for any inconvenience you experienced regarding the bedding during your four-night stay. Your feedback is valuable to us, and we will certainly address this issue to ensure that it doesn't happen in the future. We appreciate your understanding and would like to assure you that we are taking steps to improve our services.On a positive note, we're thrilled that you enjoyed our really good breakfast and found our staff friendly. It's our goal to provide a pleasant and comfortable experience for all our guests, and your kind words motivate us to continue delivering excellent service.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future, providing an even more enjoyable stay.Kindest RegardsSabrin DaoudGeneral Manager

Dear JuliaThank you for taking your time to leave us a score.We are glad that you had an enjoyable stay with us. We hope to be able to welcome you back again in the future.Kindest RegardsSabrin DaoudGeneral Manager

Dear Guest,Thank you for sharing your positive feedback about your recent stay. We're thrilled to hear that everything was great and that our team was able to provide you with the assistance you needed. Guest satisfaction is our top priority, and we're delighted to have met your expectations.If you ever decide to return, we would be honored to welcome you back. If you have any more questions or require further assistance, please don't hesitate to reach out. We're here to help.Thank you for choosing to stay with us, and we hope to see you again in the future.Best regards,Reception Team

We apologize for any inconvenience you experienced due to noise in the morning during your stay. Providing a peaceful and comfortable environment for our guests is important to us, and we regret that we fell short in this regard.If you choose to stay with us again in the future, please consider reaching out to our front desk team if you encounter any noise issues. They will do their best to address the situation promptly and ensure you have a more restful stay.Your feedback is appreciated, and we hope to have the opportunity to make your next stay with us more enjoyable. Thank you for choosing to stay with us.

Dear Tobias,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the cleanliness issues you encountered in your room. Please accept our deepest apologies for any inconvenience this may have caused.We take guest feedback seriously and have shared your comments with our housekeeping team to ensure that such issues are addressed promptly and that our rooms meet the high standards of cleanliness that we strive for. Your experience is not reflective of our usual standards, and we are committed to making the necessary improvements to ensure a better experience for our future guests.We would appreciate the opportunity to make it up to you. If your travels bring you back to the area, please don't hesitate to contact our front desk, and we will make every effort to ensure that your next stay with us exceeds your expectations.Thank you once again for bringing this matter to our attention, and we hope to have the privilege of serving you better in the future.Kindest RegardsSabrin DaoudGeneral Manager

Dear frank,We appreciate your feedback regarding our property's convenient location. If you can provide with more details it will be great for us. Hope you enjoyed your stay. Thanking You!Kind Regards,Reception team

Dear Alexander,We are making improvements for the breakfast very soon and I appreciate you raising your concerns regarding this. Also if the room was not as you expected you should let us know so can rectify the problem immediately.Regards,Management

Dear Audrey,Thanks so much for your woonderful review we are pleased to hear you enjoyed your time and look forward to welcoming you back in the near future.Regards,Management

Dear Maria,Thank you for your great feedback I'm glad to hear everything was resolved and look forward to welcoming you back to our hotel.Regards,Management

Thank you so much for such a wonderful review and for taking the time to write