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Rating 10 - Excellent. 411 out of 1005 reviews" "
10 - Excellent
411
Rating 8 - Good. 286 out of 1005 reviews" "
8 - Good
286
Rating 6 - Okay. 167 out of 1005 reviews" "
6 - Okay
167
Rating 4 - Poor. 75 out of 1005 reviews" "
4 - Poor
75
Rating 2 - Terrible. 66 out of 1005 reviews" "
2 - Terrible
66
8.4/10
Cleanliness
8.0/10
Staff & service
7.6/10
Amenities
7.6/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
10/10 Excellent
Travis
Travelled with family and small children, Travelled with group
Rooms were nice and clean. Staff was not overly friendly or helpful.
Luke
Stayed 1 night in Apr 2024
Response from Hilton London Paddington on 30 Apr 2024
Dear Mr. Luke. Thank you for taking a moment to share your experience. I am pleased to hear that you liked the room and the facilities. We apologize we were not able to provide you with the quality of services you deserve on this occasion and felt that the team were not helpful. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Please accept our apologies for all the highlighted issues encountered. This is certainly not the lasting impression we wish to leave with our valued guests, we would like to assure you that your feedback is important to us and thus will be actioned accordingly. We sincerely hope to have the opportunity to welcome you back in the near future.
2/10 Terrible
ANDREW
24 Apr 2024
Noise from the bathroom extraction / air conditioning meant I had the worst night ever in a hotel room.
I loved staying here and will do so again in the future. The only issue I had was with room service. I ordered a tuna sandwich with crisps. Tuna sandwich was what I expected but very few crunched crisps were poured onto my plate as if they were the bottom of the bag. I often order room service from my Hiltons but never have had this. Breakfast and dinner was amazing but I will not order room service again. It is too easy to access Paddington Station food options. Great location, great rooms!
We arrived at 1400 and our room was not ready, but we were offered an upgraded room at 30 pounds more. This seems to happen every time we visit London. I would just like to get the room I paid for a little early, without being uncharged. This seems like a coordinated strategy to extract more money from guests.
Convenient hotel to stay with clean comfortable beds, it is also easy to get taxis and a wide range of restaurants and places nearby to eat. Convenient shopping in the station area if you need to grab any items you forgot.
Staff was great and the location perfect for traveling into and out of London on the Heathrow Express.
John
Stayed 1 night in Mar 2024
10/10 Excellent
Richard
3 Mar 2024
The location was perfect for travel from LHR and throughout London. Convenient M & S and Salisbury’s To Go just steps away! Rooms spacious and clean Great service from staff.
Would stay here’s
As a traveler, I would have liked to be given a room earlier than I was given. Arrived late morning and could not get into our room until mid-afternoon. Greater consideration has to be given or acquire from travelers that are flying internationally to receive their rooms earlier.
Like that we didn't have to travel far from the train station. Having to pay for breakfast on top of what we paid for the room we did not like. It should have been included in the price.
I usually love staying here but this time our room was so hot and just wouldn’t cool down. The AC wouldn’t work and even with the heating off and the window open the tiny bit allowed it wasn’t ‘til about 6am that it became comfortable. I did report it on checkout. Apart from a sleepless night it was a lovely stay with great food and friendly service.
Lovely courteous and helpful staff. The room was average, I would argue the hotel is in need of updates and a refresh given the price compared to many other hotels around Paddington (I'd choose to stay less conveniently for the HEX with a better hotel for the price next time)
It would be good for weary travelers to know about the light switch.... Good stay other then the bartender not ALLOWING ME to pay for one beer on my CC but room charge only. The security guard accosting me wasn't the best look either....
There was no hot water on the evening I arrived. There was still no hot water on the morning I left. The phone in the room did not work so I had to go downstairs to tell the front desk about the water issue. Sad performance by a brand once internationally respected.
Very disappointed on this hotel. Service was terrible , unfriendly /rude staff. We arrived late after all the trains were cancelled with a toddler in arms and the staff just opened the door for the hotel and did not help with our bags. Baby crib did not have a mattress so they wanted my baby to sleep basically on a table. Internet never worked. The room did not have toilet paper , temperature in the hotel was very hot. Overall very poor experience
Richard
Stayed 2 nights in Jan 2024
6/10 Okay
Randall
Travelled with family
5 Jan 2024
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Room condition was poor. Carpets were bare in places. Lampshades were damaged. Chairs were uncomfortable - no padding remaining. Rooms need a full renovation. Public/ common areas were excellent. Service and staff were excellent. Proximity to Paddington Station is excellent.
Location was nice at the Paddington train station access to underground & heathrow express . They were able to get me into my room earlier than i anticipated after a overnight flight . Staff was friendly and approachable . only thing missing would have been a mini frig in the room and ice but I know they do not use this as much as us americans would stay again
Very nice and spacious family room. Excellent location at Paddington station and easy to move around in London.
Christine
Stayed 2 nights in Dec 2023
4/10 Poor
Mark
Travelled with partner
21 Dec 2023
Disliked: Staff & service
No in-room refrigerator as advertised. No room service even though advertised. I called for room service and no one answered, had to call front desk for ice but never delivered to room. Executive lounge closed for breakfast without notice due to staffing.