In-room safe, desk, blackout curtains, iron/ironing board
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Reviews of Great St Helen Hotel

4 out of 5
Great St Helen Hotel
36 Great St. Helens, London, England

Reviews

7.2

Good

Rating 10 - Excellent. 16 out of 62 reviews" "
Rating 8 - Good. 21 out of 62 reviews" "
Rating 6 - Okay. 13 out of 62 reviews" "
Rating 4 - Poor. 7 out of 62 reviews" "
Rating 2 - Terrible. 5 out of 62 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Mark

Business traveller
Liked: Cleanliness, amenities
Furniture a little dated / worn, and door handle to room was falling off. Clean, functional, but a little 'unloved'.
Stayed 1 night in Feb 2024
Response from Reception Team on 26 Feb 2024
Thank you for sharing your positive experience with us.Please know that we take all feedback seriously and will work to address the issues you've raised. Thank you for choosing to stay with us. We appreciate your feedback and hope to see you again soon.

6/10 Okay

Paul

Stayed 1 night in Dec 2023
Response from Hotel Team on 18 Dec 2023
Dear Paul, We appreciate your feedback and hope to see you again soon.

6/10 Okay

Korbinian

Stayed 1 night in Dec 2023
Response from Hotel Team on 18 Dec 2023
Thank you for sharing your positive experience with us, Korbinian. We appreciate your feedback and hope to see you again soon.

6/10 Okay

Simone

Business traveller
Disliked: Room comfort
The location is great, but the room was tiny annd very simple and warm. I did not manage to adjust the heating.
Stayed 2 nights in Dec 2023
Response from Reception on 7 Dec 2023
Thankyou for feedback Simone, We're happy to read that our location meet your expectation, and sorry for the room. Please know that we take all feedback seriously and will work to improve our services. Thank you for choosing to stay with us. Hope to see you back in future.

6/10 Okay

Monique

Stayed 2 nights in Dec 2023
Response from Hotel Team on 8 Dec 2023
We appreciate your feedback and hope to see you again soon, Monique.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thought it was great
Stayed 1 night in Nov 2023
Response from Hotel Team on 28 Nov 2023
Dear Paul, We are delighted to hear that you enjoyed your recent stay with us. Thank you for your kind words and for choosing to stay with us. We hope to have the opportunity to welcome you back soon.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Team on 10 Oct 2023
We are sorry that your recent experience with us fell short of your expectations. Please know that we take all feedback seriously and will work to improve our services. Thank you for choosing to stay with us.

6/10 Okay

Kevin

Stayed 1 night in Oct 2023
Response from Hotel Team on 5 Oct 2023
Dear Kevin, Thank you for sharing your experience with us. We hope to have the opportunity to welcome you back soon.

6/10 Okay

Lars Anders

Stayed 3 nights in Sep 2023
Response from Hotel Team on 4 Oct 2023
Dear Lars, Thank you for sharing your positive experience with us. We hope to have the opportunity to welcome you back soon.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Team on 26 Sept 2023
We appreciate your feedback and hope to see you again soon, Paul.

8/10 Good

Brian

Stayed 2 nights in Sep 2023
Response from Hotel Team on 26 Sept 2023
Thank you so much for taking the time to share your positive experience with us, Brian. We hope to have the opportunity to welcome you back soon.

2/10 Terrible

Joanna

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
No window in room !
Room had NO WINDOW , but that was not mentioned on room info when i booked . Bed up against a wall, bathroom had a window. Room was roasting , very misleading to sell a windowless room without telling prople
Stayed 1 night in Jul 2023
Response from Hotel Team on 7 Aug 2023
Dear Joanna, Thank you for bringing this to our attention. We apologize for any inconvenience or frustration you may have experienced during your stay. We take all feedback seriously and will use it to improve our services.

4/10 Poor

Verified traveller

Business traveller
Disliked: Room comfort
Tiny room
Smallest hotel room I've ever stayed in. No desk so unable to work. Good location but impractrical room. Would not stay again
Stayed 1 night in Jul 2023
Response from Hotel Team on 15 Jul 2023
We apologize for any inconvenience or frustration you may have experienced during your stay. We take all feedback seriously and will use it to improve our services.

4/10 Poor

Patrik

Disliked: Property conditions & facilities
The offered room was in the basement, with a small window and little daylight. When booking on this platform, this was not indicated. The fee for this tiny room and location in the basement was by far too high. I will not consider this establishment any longer for my stays in London
Stayed 1 night in Jul 2023
Response from Hotel Team on 12 Jul 2023
Dear Patrik, We're sorry to hear that your recent experience with us fell short of your expectations. Please know that we take all feedback seriously and will work to improve our services.

8/10 Good

Anthony

Stayed 2 nights in Jul 2023
Response from Hotel Team on 11 Jul 2023
Thank you so much for taking the time to share your positive experience with us, Anthony.

4/10 Poor

Jeremy

Stayed 1 night in Jun 2023
Response from Hotel Team on 7 Aug 2023
Thank you for sharing your experience with us, Jeremy

8/10 Good

Elaine

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great location. Lift broken so had to lug suitcases up and down stairs 2 flights. Air conditioning shut off every 3 hours so would wake up in the night very warm and have to restart it. Snug but had everything we needed including a small fridge. Shower was great.
Stayed 4 nights in Jun 2023
Response from Hotel Team on 26 Jun 2023
Thank you so much for taking the time to share your experience with us, Elaine. We are glad to read that our location meets your expectations and you liked the shower. Please know that we take all feedback seriously and will work to improve our services. Thank you for choosing to stay with us.

8/10 Good

Will

Liked: Cleanliness, staff & service, property conditions & facilities
Good room for an overnight stay, fridge is a great touch. Noisy area at the moment due to skyscraper being constructed but apart from that, nice stay.
Stayed 1 night in Jun 2023
Response from Hotel Team on 23 Jun 2023
Thank you so much for taking the time to share your positive experience with us, Will. We apologize for any inconvenience caused by external construction noise. Thank you for choosing to stay with us.

8/10 Good

james

Travelled with partner
Liked: Cleanliness, staff & service
Nice. But tiny room!
Stayed 2 nights in Jun 2023
Response from Hotel Team on 19 Jun 2023
Thank you for choosing to stay at Great St Helen Hotel and for your feedback, James. We appreciate your opinion. We apologize for the size of the room.

4/10 Poor

Lisbeth

Stayed 1 night in Jun 2023
Response from Reception on 3 Jun 2023
Thank you for your assessment.

10/10 Excellent

Aimee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so polite and friendly. It was within walking distant to some good food places and the train stations. The bed was comfortable. I would definitely stay again.
Stayed 1 night in May 2023
Response from Hotel Team on 2 Jun 2023
Thank you for sharing your positive experience with us, Aimee. We're glad to hear that our services met your expectations that our staff were helpful, and that you had a great stay. We appreciate your feedback and hope to see you again soon

6/10 Okay

William

Business traveller
Liked: Cleanliness, staff & service
It's a 2 star and small
It's a nice 2-star hotel at best. Your paying for the location that's all. The room was very small and straight off the reception. It was basic and uncomfortable but it was at least clean.
Stayed 1 night in May 2023
Response from Hotel Team on 22 May 2023
Thanks for the feedback, William! We are glad that you were satisfied with the cleanliness of the Great St Helen Hotel and the location. We apologize for the inconvenience caused by the small room and your stay on the ground floor. Your opinion is valuable to us.

10/10 Excellent

tushar

Stayed 1 night in May 2023
Response from Hotel Team on 17 May 2023
Thank you, Tushar, for your feedback.

6/10 Okay

Shane

Stayed 2 nights in May 2023
Response from Hotel Team on 17 May 2023
Thank you, Share, for your feedback.

8/10 Good

Rachel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were lovely and no complaints about the facilities. Only thing is the rooms are absolutely tiny. I got a standard room for 2 adults and the only thing that really fits 2 is the bed. There’s barely enough room for 1 person to walk, let alone 2. The bathroom is minuscule. Doesn’t feel like a 4 star hotel as it is listed. I have stayed in nicer 3 star hotels. But again, the place functions and the staff are great. Just a little bit of false advertising
Stayed 3 nights in Apr 2023
Response from Hotel Team on 5 May 2023
Dear Rachel, Thank you for your feedback. We appreciate your opinion. It was a pleasure to serve you. We are sorry for the inconvenience caused by a small room.

6/10 Okay

conor

Stayed 1 night in Apr 2023
Response from gsh on 29 Apr 2023
Thank you for your time and assessment

4/10 Poor

Sandra

Response from Hotel Team on 9 May 2023
Thank you for your feedback, Sandra.

10/10 Excellent

Mark

Stayed 1 night in Apr 2023
Response from Hotel Team on 14 Apr 2023
We appreciate your time and assessment.

10/10 Excellent

Kamini

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms, cosy and nicely decorated at a great price.
Stayed 1 night in Apr 2023
Response from Hotel Team on 12 Apr 2023
Thank you for your assessment and time.

8/10 Good

Robert

Stayed 1 night in Apr 2023
Response from Hotel Team on 7 Apr 2023
Thank you for your time and assessment.

10/10 Excellent

Adrian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located… good price.
Stayed 1 night in Mar 2023
Response from Hotel Team on 31 Mar 2023
We appreciate your time and assessment.

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Reminded me of the house in up in between the sky scrappers loved it
Stayed 1 night in Mar 2023
Response from Hotel Team on 27 Mar 2023
Thank you for your feedback and time.

10/10 Excellent

Bobby Elijah

Stayed 2 nights in Mar 2023
Response from Hotel Team on 22 Mar 2023
Thank you for your time and assessment.

6/10 Okay

Stephen

Stayed 1 night in Mar 2023
Response from Hotel Team on 7 Apr 2023
Thank you for your time and assessment.

2/10 Terrible

Ortal

Stayed 2 nights in Mar 2023
Response from Hotel Team on 20 Mar 2023
We appreciate your time and assessment.

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful small property near central business district of London, close to the Liverpool train station, pubs and restaurants. Clean wonderful bathroom. Like many London hotels, rooms are very compact.
Stayed 3 nights in Mar 2023
Response from Hotel Team on 13 Mar 2023
Thank you for your time and assessment. We appreciate your opinion.

8/10 Good

Stuart

Stayed 1 night in Mar 2023
Response from Hotel Team on 13 Mar 2023
Thank you for your time and assessment.

8/10 Good

Abdelrahman

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The bed or mattress is not very much comfortable
Stayed 2 nights in Mar 2023
Response from Hotel Team on 8 Mar 2023
We value your time and assessment. We will try to make some improvements.

6/10 Okay

Chris

Stayed 1 night in Feb 2023
Response from Hotel Team on 24 Feb 2023
Thank you for your assessment.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Hotel Team on 22 Feb 2023
Thank you for your assessment.

8/10 Good

sina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Feb 2023
Response from Reception Team on 17 Feb 2023
Your time and assessment are greatly appreciated.

4/10 Poor

Justin

Stayed 1 night in Jan 2023
Response from Reception Team on 17 Feb 2023
Your time and assessment are greatly appreciated.

8/10 Good

Lars

Stayed 1 night in Jan 2023
Response from Reception Team on 17 Feb 2023
Your time and assessment are greatly appreciated

8/10 Good

Maria E

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient location
Great location but quite tight in space around bed and shower room.
Stayed 1 night in Jan 2023
Response from Reception Team on 17 Feb 2023
Your time and assessment are greatly appreciated.

8/10 Good

Eimear

Stayed 1 night in Jan 2023
Response from Reception Team on 17 Feb 2023
Your time and assessment are greatly appreciated.

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple place but pleasant
Response from Reception Team on 17 Feb 2023
Your time and assessment are greatly appreciated.

8/10 Good

Fanny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Bien disponible Ne parle pas français mais avons réussi à communiquer
Stayed 2 nights in Jan 2024
Response from Hotel on 16 Jan 2024
Thank you so much for taking the time to share your positive experience with us, Bien. We are glad to hear that you enjoyed your stay and that our services met your expectations. We hope to have the opportunity to welcome you back soon.

2/10 Terrible

Coralie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We had to change the hotel after the first night because we had a room in the basement. This was not written in any descriptions during the booking process. The bed was too small for a normal couple. The room was not clean. The receptionist was friendly and very understanding. We got a discount of 30£ for the night we stayed and canceled the two other nights. We don’t recommend this hotel even if it is very central.
Stayed 3 nights in Jan 2024
Response from Hotel Team on 8 Jan 2024
Dear Coralie, We are sorry to hear that your recent experience with us fell short of your expectations. Please know that we take all feedback seriously and will work to improve our services. Thank you for choosing to stay with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Team on 8 Jan 2024
Thank you so much for taking the time to rate your stay with us.

8/10 Good

Johan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Hotel Team on 25 Aug 2023
Dear Johan, Thank you for sharing your positive experience with us. We appreciate your feedback and hope to see you again soon.