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Reviews of Grand Sapphire Hotel & Banqueting

3 out of 5
Grand Sapphire Hotel & Banqueting
45 Imperial Way, Croydon, England

Reviews

7.6

Good

Rating 10 - Excellent. 246 out of 692 reviews" "
Rating 8 - Good. 218 out of 692 reviews" "
Rating 6 - Okay. 103 out of 692 reviews" "
Rating 4 - Poor. 65 out of 692 reviews" "
Rating 2 - Terrible. 60 out of 692 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently renovated, the hotel provided my family of 4 with a quiet, spacious, and safe place to spend the weekend. The staff was friendly and accommodating. The complimentary breakfast was great and the secure/free parking was appreciated. Would stay here again, thanks!
Stayed 2 nights in Mar 2024

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff; Hotel situated in Industrial estate .Company next to hotel moving skips around .I had zero view from my room window due to a huge stack of skips.Breakfast ok.Parking provided by hotel excellent .My room was compact with all expected facilities.check in/out no problem.Hotel generally in good condition and clean and well maintained.
Stayed 1 night in Apr 2024
Response from Reservations on 29 Apr 2024
Dear Roger,thank you for your review, we're glad you had a great experience with us and hope to welcome you back soon!Kind regards, Reservations

2/10 Terrible

Meagan

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service
We booked through Expedia, but first called the hotel to ensure it was pet-friendly, as it was listed so on this website, but not specified on their own. We were assured it was, and proceeded to book. We then took a pricey cab ride from the airport to this hotel, and were checked in while holding our dog; when we went to get into the elevator, the front desk attendant said we couldn't bring our dog with us... as if we should leave him somewhere? It turns out the hotel is not pet friendly, and when I explained to the front desk that we checked ahead of time, she called a manager, and neither were concerned about the misinformation, just told us we couldn't stay, and said "there's other hotels around". After 30 mins of us sitting in the lobby with our suitcases and dog, we found other accommodations, and asked if they would mind calling us a taxi. It was now a new front desk attendant, and he said he would call and that they'd cover the taxi fare, we'd just have to submit a receipt to the manager's email. We moved to our new location, emailed the receipt, received an email back that we'd hear from them soon, and then did not. After following up again, we still haven't heard anything from the managers, and it's clear they don't see a problem with how any of this was handled. Really disappointed in the lack of service here, but glad we found something better.
Stayed 7 nights in Apr 2024

8/10 Good

Michael

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Breakfast was bland , room was cold and damp
Stayed 1 night in Apr 2024
Response from Reservations on 28 Apr 2024
Dear Michael,,thank you for taking the time to post your review, we hope to welcome you back again.Kind regards, Guest Relations

10/10 Excellent

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
lovely hotel, nice and quiet and peaceful, staff is really helpful
Stayed 1 night in Apr 2024
Response from Reservations on 8 Apr 2024
Dear Theresa, thank you so much for your review, we're delighted you had a great experience with us and look forward to welcoming you back soon!Have a lovely weekend!Kind regards,Reservations

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Shower, - within walking distance of a Retail Park with places to eat. - Good early Breakfast - Reasonably Secure Parking -
Stayed 1 night in Mar 2024
Response from Reservations on 8 Apr 2024
Dear Kevin ,thank you for your rating and feedback during your recent stay with us, we look forward to welcoming you back soon!Kind regards, Guest Relations

6/10 Okay

Zeby, Triangle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Around nosy day time
Stayed 4 nights in Apr 2024
Response from Reservations on 7 Apr 2024
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards, Guest Relations

6/10 Okay

Zeby, Triangle

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Reservations on 8 Apr 2024
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards, Guest Relations

8/10 Good

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second time around. Staff are attentive and with good service. Complimentary breakfast is most vital, thank you and parking is free, so good.
Stayed 4 nights in Apr 2024
Response from Reservations on 7 Apr 2024
Dear Nancy, thank you for your rating and feedback during your recent stay with us, we look forward to welcoming you back soon! Kind regards, Guest Relations

8/10 Good

Nicola

Liked: Cleanliness, staff & service, amenities
Booked suddenly due to family issues, as a single female I felt very safe at this hotel. It had a late check in and a later check out up to 11am with express checkout which I used. I liked : Gated free parking with night time security -value for money double room -complimentary bottled water as well as tea, cofffee, shower gel, shampoo -small fridge in the room -blackout curtains -lovely hot shower -do not disturb / please make up my room options -guessing 32 inch TV with satellite channels so screen big enough to comfortably view from bed My only negative critisms were -stain on one of the towels -string smell from the kitchen permeated the room of curry whilst not unpleasant it made my clothes smell the same after just 1 night and also being neuro-diverse with ADHD and Autism, I have a tendency to avoid strong smells so was hard to sleep
Stayed 2 nights in Apr 2024
Response from Reservations on 7 Apr 2024
Dear Nicola, thank you so much for leaving such positive feedback regarding your recent stay and we look forward to welcoming you back very soon. Kind regards, Guest Relations

6/10 Okay

Michael

Travelled with partner
Disliked: Amenities, property conditions & facilities
Breakfast buffet options were more limited than other free breakfast buffets around the area,quality was lower aswell which was unfortunate The hotel staff were great and very accommodating Rooms were clean and tidy
Stayed 2 nights in Mar 2024
Response from Reservations on 2 Apr 2024
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards, Guest Relations

2/10 Terrible

Zeby, Triangle

Travelled with group
No have privacy in room . They can open any time open room without permission.
Stayed 1 night in Mar 2024
Response from Reservations on 2 Apr 2024
Dear Guest, thank you for your feedback and I am sorry to hear that you did not enjoy your stay with us on this occasion. Thank you for bringing these issues to our attention, we will be reviewing your feedback and ensure these issues are investigated and rectified. We want to assure you that here at Grand Sapphire we are constantly working to improve our services, and we sincerely hope we will get an opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Guest Relations.

6/10 Okay

Albert

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Reservations on 2 Apr 2024
Dear Albert, thank you for your rating and feedback during your recent stay with us, we look forward to welcoming you back soon! Kind regards, Guest Relations

8/10 Good

Graham

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy workmen outside until 2300.. Neighbouring clients noisy until 1am. But otherwise comfortable and good value for money.
Stayed 1 night in Mar 2024
Response from Reservations on 2 Apr 2024
Dear Guest, thank you for your feedback and I am sorry that your stay was disturbed by the noise in the local area. I want to assure you that, what was experienced on your recent stay with Grand Sapphire is not the norm and I sincerely hope we will get an opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Guest Relations.

10/10 Excellent

aadam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel, friendly staff especially Zamin. I would definitely visit again.
Stayed 1 night in Mar 2024
Response from Reservations on 25 Mar 2024
Dear Guest, Thank you so much for a lovely review. We are delighted that you enjoyed your recent stay, I have passed your kind comments onto the team and we look forward to welcoming you back very soon. Kind regards Guest Relations

6/10 Okay

Leon

Disliked: Staff & service
The room in my view is standard (it was supposedly executive). Not exactly what the pictures look like, but similar minusing a few things. Very cheap bedding and pillows. Hot water in the shower did not come on. Greasy headboard. Tap water in the bottle of water provided. The recpection area and hallways are nicely decorated. However, what i didnt like the most was, whilst checking in I was randomly told there is a £100 deposit for the room, refundable depending on damages. I initially thought that was weird as I never saw any clear mention of this whilst making my reservation and felt more singled out then an official requirement. Plus the room really had nothing of that value to break. What i did notice in the room was a sign that says there is a £100 fine if you smoke in the room. Apon checking out i thought they would want to check the room before returning my deposit. This wasn't the case and it was returned immediately. Therefore i can only assume the £100 deposit was not for damages but a pre assumption that because of my skin colour/appearance that i would smoke in the room. I did not appreciate that. You need to be very clear in why you are taking money from your visitor's.
Stayed 1 night in Mar 2024
Response from Reservations on 25 Mar 2024
Dear Guest, thank you for your feedback and I am sorry to hear that you did not enjoy your stay with us on this occasion. Thank you for bringing these issues to our attention, we will be reviewing your feedback and ensure these issues are investigated and rectified. We want to assure you that here at Grand Sapphire we are constantly working to improve our services, and we sincerely hope we will get an opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Guest Relations.

8/10 Good

inder

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Cannot lock doors
Stayed 2 nights in Mar 2024
Response from Reservations on 25 Mar 2024
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards, Guest Relations

4/10 Poor

MONIQUE

Travelled with family
Disliked: Amenities, property conditions & facilities
Firstly the hotel does not respond to any emails or messages previous to check in. The room did not have an iron or hangers or enough towels, and no refrigerator. We had to ask for all of the above. The sink was cracked and the shower had mold. I wouldn't suggest staying here for more than a day If you are looking for comfort. The linens on the bed was simply a duvet and a top sheet not even a fitted sheet. Breakfast was ok, it consisted of boiled or fried eggs, yogurt, toast, cereal, mini hotdogs and beans. Supplies ran low after the first hour and wasn't replenished and you had to ask. The staff was extremely polite to their credit but I wouldn't stay there again.
Stayed 4 nights in Mar 2024
Response from Reservations on 25 Mar 2024
Dear Guest, thank you for your feedback and I am sorry to hear that you did not enjoy your stay with us on this occasion. Thank you for bringing these issues to our attention, we will be reviewing your feedback and ensure these issues are investigated and rectified. We want to assure you that here at Grand Sapphire we are constantly working to improve our services, and we sincerely hope we will get an opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Guest Relations.

10/10 Excellent

labib

Stayed 1 night in Mar 2024
Response from Reservations on 12 Apr 2024
Dear Guest, thank you for a wonderful review! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards Guest Relations

8/10 Good

colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Functional midweek accommodation, complimentary breakfast just average
Stayed 1 night in Mar 2024
Response from Reservations on 18 Mar 2024
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards, Guest Relations

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth a stay in this hotel. Friendly and approachable staff (Zamin). Complimentary basic stuff are provided. Clean and lovely hotel.
Stayed 3 nights in Mar 2024
Response from Reservations on 8 Mar 2024
Dear Guest, Thank you so much for a lovely review. We are delighted that you enjoyed your recent stay, I have passed your kind comments onto the team and we look forward to welcoming you back very soon. Kind regards Guest Relations

10/10 Excellent

Isha

Stayed 2 nights in Feb 2024
Response from Reservations on 25 Mar 2024
Dear Guest, thank you for a wonderful review! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards Guest Relations

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Excellent
Stayed 1 night in Feb 2024
Response from Reservations on 23 Feb 2024
Dear guest, thank you for your feedback, we're glad you enjoyed your stay with us and hope to welcome you back soon! Kind regards

8/10 Good

Simon

Liked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Reservations on 20 Feb 2024
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards, Guest Relations

8/10 Good

Mr C

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Basic comfortable hotel
Stayed 1 night in Feb 2024
Response from Reservations on 20 Feb 2024
Dear Chris, thank you for taking the time to post your review, we hope to welcome you back soon! Kind regards

10/10 Excellent

Sebastiano

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly and helpful receptionist and staff ever, lovely and great first impression of the hotel Everything was exceptional. It was clean, stylish, roomy with excellent service. I really enjoyed staying at the Grand Sapphire Hotel, I highly recommend it and I will come back for sure
Stayed 1 night in Feb 2024
Response from Reservations on 12 Feb 2024
Dear Sebastiano, Thank you so much for a lovely review. We are delighted that you enjoyed your recent stay, I have passed your kind comments onto the team and we look forward to welcoming you back very soon. Kind regards,

10/10 Excellent

Ernest

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay always. Quiet and easy and free parking.
Stayed 2 nights in Jan 2024
Response from Reservations on 29 Jan 2024
Dear Guest, thank you for a wonderful review! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards Guest Relations

6/10 Okay

Daniel

Stayed 1 night in Jan 2024
Response from Reservations on 29 Jan 2024
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards Guest Relations

10/10 Excellent

Shebl

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reservations on 29 Jan 2024
Dear Guest, thank you for a wonderful review! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards Guest Relations

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Reservations on 29 Jan 2024
Dear Guest, thank you for staying with us and sharing your feedback. Thank you so much for a lovely review - we are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards, Guest Relations.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Reservations on 29 Jan 2024
Dear Guest, thank you for staying with us and sharing your feedback. Thank you so much for a lovely review - we are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards, Guest Relations.

10/10 Excellent

Lakeeta

Stayed 2 nights in Nov 2023
Response from Reservations on 29 Jan 2024
Dear Guest, thank you for a wonderful review! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards Guest Relations

4/10 Poor

Glenn

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Adequate when heavily discounted.
Parking was virtually impossible when I turned up. Just a couple of badly parked cars that had left enough of a gap to squeeze into with barely an inch to spare. Check in was a bit of a chore with some insistence on the provision of a photo ID which I don’t carry habitually, something about it being in the terms but when booking through the Hotels.com App I hadn’t been aware of. The room was in need of refurbishment. No side tables by the bed despite having sockets either side of the bed which meant having devices charging up on the floor. The breakfast was really poor. A solitary dried up egg on offer. So I grabbed a couple of slices of curled up bread to toast and had with a coffee made from a packet of instant coffee by the kettle. No proper coffee. The juice wasn’t really juice, just some sort of squash, very watery and unpleasant. Overall the hotel looks the part until you scratch the surface and then you can see how cheap and nasty everything really is.
Stayed 1 night in Jan 2024
Response from Reservations on 29 Jan 2024
Dear Guest, thank you for your feedback and I am sorry to hear that you did not enjoy your stay with us on this occasion. Thank you for bringing these issues to our attention, we will be reviewing your feedback and ensure these issues are investigated and rectified. We want to assure you that here at Grand Sapphire we are constantly working to improve our services, and we sincerely hope we will get an opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Guest Relations.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good time at the hotel. More can be done with the breakfast to ensure that everyone gets the same quality and quantity during the breakfast time frame.
Stayed 1 night in Dec 2023
Response from Reservations on 29 Jan 2024
Dear Guest, thank you for staying with us and sharing your feedback. Thank you so much for a lovely review - we are delighted that you enjoyed your recent stay. Your feedback has been noted and will be used, where possible, for improvements to be made. Kind Regards, Guest Relations

8/10 Good

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reservations on 8 Jan 2024
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards Guest Relations

6/10 Okay

Shebl

Travelled with group
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reservations on 8 Jan 2024
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards Guest Relations

10/10 Excellent

Sophia

Stayed 1 night in Dec 2023
Response from Reservations on 26 Dec 2023
Dear Sophia, thank you for staying with us and sharing your feedback. Thank you so much for a lovely review - we are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards, Guest Relations.

2/10 Terrible

Chris

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Disappointing stay
The room had a light which kept coming on at random points of the night, no logical reason to why it would flicker on but it was very disturbing. Twice, once in the evening and once at 6.30am a very loud fire alarm went off in my room waking me up. Again no logical reason to why it went off, there was definitely no fire though. I was made to pay a £100 deposit on arrival and one week later I am still waiting for this to be returned. If I hadn’t checked a bank statement I’d imagine this would have gone unnoticed.
Stayed 1 night in Dec 2023
Response from Reservations on 24 Dec 2023
Dear Guest, thank you for your feedback and I am sorry to hear that you did not enjoy your stay with us on this occasion. Thank you for bringing these issues to our attention, we will be reviewing your feedback and ensure these issues are investigated and rectified. We want to assure you that here at Grand Sapphire we are constantly working to improve our services, and we sincerely hope we will get an opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Guest Relations.

10/10 Excellent

jackie

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Reservations on 20 Dec 2023
Dear Jackie, thank you for a wonderful review! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards Guest Relations

10/10 Excellent

Ernest

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Stay here is amazing, less traffic noise, easy and free parking and friendly and efficient customer service.
Stayed 1 night in Dec 2023
Response from Reservations on 20 Dec 2023
Dear Ernest, thank you for a wonderful review! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards Guest Relations

10/10 Excellent

Lewis J

Stayed 1 night in Dec 2023
Response from Reservations on 19 Dec 2023
Dear Guest, thank you for a wonderful rating! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards

6/10 Okay

Anthony

Business traveller
Disliked: Staff & service
Stayed 2 nights in Nov 2023
Response from Reservations on 16 Dec 2023
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards, Guest Relations

10/10 Excellent

Mustakali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Dec 2023
Response from Reservations on 16 Dec 2023
Dear Guest, thank you for a wonderful rating! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards Guest Relations

6/10 Okay

Corey

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Somewhat disappointed.
Me and my partner finally managed to book the deluxe double en-suite(executive) room the most expensive room there , it wasn’t as it had been shown in the pictures unfortunately, the tv screen was all blue and couldn’t be changed much even in the settings , the door to the room wouldn’t close properly, there always seemed to be a draft coming from one of the windows even when closed , some of the furniture and furnishings was dusty and dirty for example the sofa looked like it had never been cleaned it had a lot of stains on it and the closet door was really dusty , also part of the flooring on the left side of the bed looking at it was missing a part and which you could definitely hurt yourself in and or trip on but the positives are that the staff was nice and friendly ,they was quick and responsive with some issues we had , the overall design of the room and layout was pleasant . We have stayed in this hotel a few times now and have had a great experience but for some reason this room we had been looking forward to and was trying to book for sometime was unfortunately disappointing, the executive double room en-suite we normally get is great and hadn’t had any issues what so ever.
Stayed 1 night in Dec 2023
Response from Reservations on 10 Dec 2023
Dear Corey, thank you for taking the time to review us. Thank you for bringing these issues to our attention, we will be reviewing your feedback and ensure these issues are investigated and rectified. We hope we have the opportunity to welcome you back to Grand Sapphire in the future. Kind regards, Guest Relations.

10/10 Excellent

Everton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the staff was very friendly…the room was vey cosy and warm. I would definitely stay there again. Martina, was a friendly staff member who helped me stay in my room for an additional night
Stayed 4 nights in Nov 2023
Response from Reservations on 16 Dec 2023
Dear Everton, thank you for staying with us and sharing your feedback. Thank you so much for a lovely review - we are delighted that you enjoyed your recent stay and are thankful for the kind words to our staff. We look forward to welcoming you back very soon! Kind regards, Guest Relations.

10/10 Excellent

Adeela

Stayed 1 night in Nov 2023
Response from Reservations on 10 Dec 2023
Dear Adeela, thank you for staying with us and sharing your feedback. Thank you so much for a lovely review - we are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards, Guest Relations.

6/10 Okay

jackie

Business traveller
Disliked: Amenities
Did not like room, really uncomfortable mattress and the light in the bathroom couldn’t be switched off so bright light the whole night, furniture in room really scuffed and needs updating for the price and this was supposed to be executive suite
Stayed 1 night in Dec 2023
Response from Reservations on 10 Dec 2023
Dear Jackie, Thank you for taking the time to give your feedback following your recent stay with us. I am sorry to read we did not fully meet your expectations while you stayed with us. Your feedback has been noted and will be used, where possible, for improvements to be made. Our guests' satisfaction is very important to us. Kind regards, Guest Relations.

8/10 Good

Fareed

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Reservations on 29 Jan 2024
Dear Guest, thank you for a wonderful review! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards Guest Relations

10/10 Excellent

Ernest

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean , friendly staff, free parking
Stayed 2 nights in Nov 2023
Response from Reservations on 25 Nov 2023
Dear Ernest, thank you for a wonderful review! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards Guest Relations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Great
Stayed 1 night in Nov 2023
Response from Reservations on 20 Nov 2023
Dear Guest, thank you for a wonderful rating! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards Guest Relations