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Reviews of Epsilon Hotel

3 out of 5
Epsilon Hotel
27-A Romford Road, Newham, London, England

Reviews

7.6

Good

Rating 10 - Excellent. 121 out of 527 reviews" "
Rating 8 - Good. 243 out of 527 reviews" "
Rating 6 - Okay. 112 out of 527 reviews" "
Rating 4 - Poor. 32 out of 527 reviews" "
Rating 2 - Terrible. 19 out of 527 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Adrianna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never got to stay here. Front desk said they don’t have my reservation even tho I paid for it. The lady was extremely rude with an attitude also. After being on a plane for 7 hours, all I wanted to do was rest. I should’ve listened to the other reviews that said they don’t honor their reservations. It’s completely true.

2/10 Terrible

Aaron

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Booked a room on New Years Eve through Expedia but on arrival the receptionist told us that there was no booking because they no longer worked with Expedia. They did not help us and just told us that they had no rooms left. We spent the next 2 hours on New Years Eve in their lobby trying to find a room somewhere else, there were happy to ignore us and offered no help. On leaving we saw another couple who had exactly the same problem and the receptionist just turns them away on New Years Eve similar to us. Be very careful booking here

2/10 Terrible

Tom

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a reservation, we’re told there was none under my name, couldn’t get a hold of the company on the phone to relocate

2/10 Terrible

Arran

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Failed to honour bookings - avoid!
How about honouring the bookings that were made a year ago, but they decided to ignore after allegedly taking over the hotel. Even though the signage was still all OYO Ellipse, they claimed not to be, and to have no dealings with Hotels.com leaving us without a room or any support. Absolutely disgusted!
Stayed 1 night in Jun 2022

2/10 Terrible

Ian

Stayed 1 night in Jun 2022

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, room comfort
Bed Bugs
As per other reviews about this hotel there are bed bugs in the room, I am covered in painful bites following my stay (photographs provided to hotels.com). Some other issues with the stay regarding noise; loud music being played until the early hours and the door alarms going off every time the doors do not shut properly (which is almost every time a door closes) however was willing to overlook these issues but unfortunately the bed bugs and bites are very concerning so I feel I have to leave this review as I wouldn’t want any other travellers staying in this hotel to suffer.
Stayed 1 night in Jan 2022
Response from Cheshta on 18 Jan 2022
We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Ivy

10/10 Excellent

Saffron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Jane on 20 Dec 2021
Hi, Saffron! We are grateful that you took time out to rate us highly. We feel blessed to have your support. Regards, Jane!

8/10 Good

Carrie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Ammy on 19 Dec 2021
Thanks for the positive rating, Carrie! Hope to welcome you again soon. Regards, Amelia.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Probably better mid week
Lift not working and room on third floor. Ceiling damp stained and peeling. Bedding made me itch. Not enough pillows. Bathroom small. Room entered by other guests by mistake at 2am. Not really worth over £200 for the night. Complimentary breakfast, sort of made up for disturbed night.
Stayed 1 night in Dec 2021
Response from Cheshta on 14 Dec 2021
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Ivy

6/10 Okay

Tina

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
I like the style of hotel. The rooms are abit dated. My room had a huge hand print and quite a few stains on the wall I tried to clean myself. Walls need to be repainted. Stains on the carpet also. Holes in furniture too. Sheets/duvets were very thin considering its very cold but I guess you get what you pay for :) I would stay again if those issues I mentioned were rectified. Owner and receptionist were lovely. I can imagine when it first opened it was lovely! Just needs to be updated.
Stayed 1 night in Nov 2021
Response from Ronald on 3 Dec 2021
Sincere Apologies, Tina! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is perfect. Regards, Ronald

2/10 Terrible

Vinicius

Disliked: Cleanliness, staff & service
Didn’t like the service ! Needs to be more professional !
Stayed 1 night in Nov 2021
Response from Jackson on 1 Dec 2021
Hi, Vinicius! Thank you for spending your valuable time to rate us. As per the feedback, we can see that you are not completely satisfied with our services and we will surely put in our continuous efforts to improve our services. Regards, Jackson

10/10 Excellent

Zahid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Cheshta on 26 Nov 2021
Thanks for the positive rating, Zahid! Hope to welcome you again soon. Regards, Ivy

8/10 Good

MISS

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Sep 2021
Response from Cheshta on 11 Nov 2021
Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Ivy

10/10 Excellent

Saffron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Jane on 9 Nov 2021
Hi, Saffron! Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Jane!

2/10 Terrible

Jack

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
BED BUGS!!
Staff nice enough but I wouldn't recommend staying here unless you want to end up covered in bed bug bites like I have. Currently in the process of requesting a full refund.
Stayed 1 night in Oct 2021
Response from Cheshta on 31 Oct 2021
Hi, Jack! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

10/10 Excellent

Daniella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was alright
Stayed 2 nights in Oct 2021
Response from Ammy on 29 Oct 2021
Hi, Daniella! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Jane on 26 Oct 2021
Hi, Laura! Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Jane!

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do Not Go to this Hotel.
Very Rude receptionist. Started arguing with me about Photo ID and threatened to not allow me in. Tried to over charge by more than double for a 1 hour earlier check in. Put us on the top floor and hotel had no lift. The shower was broken, there was one pillow and one towel for two of us. Very noisy. Overall the worst hotel, I have stayed in, that includes all hostels I have been in.
Stayed 1 night in Oct 2021
Response from Cheshta on 21 Oct 2021
Hi, Stephen! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Ivy

4/10 Poor

Carol

Disliked: Cleanliness, property conditions & facilities, room comfort
Not clean and noisy room
the room we stayed in was not clean and was next to what sounded that a generator so was extremely loud and noisy all night which meant not sleep for 2days. The shower did not work very well and it took me 15 minutes to have a shower when normally takes 4 minutes. The tiles in the bathroom were not cleaned as I could see what I think was blood on them and the carpets were dirty
Stayed 2 nights in Sep 2021
Response from Ammy on 16 Oct 2021
Apologies for the problems you had faced, Carol! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

10/10 Excellent

stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from Cheshta on 12 Oct 2021
Thanks for the positive rating, Stephen! Hope to welcome you again soon. Regards, Ivy

8/10 Good

Robert

Liked: Staff & service
Stayed 1 night in Sep 2021
Response from Jane on 24 Sept 2021
Hi, Robert! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Jane!

4/10 Poor

aditya

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There is nothing good to stay here. No lift and no boy to tale the bags to upstairs.
Stayed 10 nights in Aug 2021
Response from Joe on 3 Sept 2021
Hi, Aditya. Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Joe

8/10 Good

Aksar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Jake on 12 Aug 2021
Thanks for the positive rating, Aksar! Hope to welcome you again soon. Regards, Jake

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The Hotel is very close to Town, good access to all places and rhe staffs is great.
Stayed 10 nights in Jul 2021
Response from Cheshta on 5 Aug 2021
Thank you for rating us with such awesome words. We will strive to keep up with your expectations always. Regards, Ivy

8/10 Good

Kevin

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Excellent location but hotel looking tired now
This is my usual hotel when I visit London for business. Very well located hotel. Used to be modern and slick. Now starting to look tired almost grubby in places. No visible investment in the decor and furnishings. Could do with some new carpets and furnishings. Starting to think about looking elsewhere.
Stayed 3 nights in Jun 2021
Response from Marie on 28 Jun 2021
Hi, Kevin! Thanks for spending your valuable time writing this review. Feedback and suggestions of our valued guests like you always motivate us to improve continuously. Regards, Marie!

2/10 Terrible

Alupoaiei

Disliked: Staff & service
Stayed 1 night in Jun 2021
Response from Dan on 18 Jun 2021
Hi, Alupoaiei! Thank you for spending your valuable time to rate us. As per the feedback, we can see that you are not completely satisfied with our services and we will surely put in our continuous efforts to improve our services. Regards, Dan

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel with friendly service, stylish rooms and a complimentary welcome drink
Stayed 1 night in Jun 2021
Response from Jack on 7 Jun 2021
Thank you so very much, David! Delighted to know you loved our services. Keep giving us the opportunity and we assure to never let you down. Regards, Jack

6/10 Okay

Shann

Stayed 1 night in Mar 2021
Response from Marie on 11 Apr 2021
Hi, Shann! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Marie!

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The manager there is a hustler
The manager was trying to hustle me for more money. She even told me to pay cash. She later tried to change my room to give me a smaller room cos she realized I didn’t give her the cash for her to book . I booked through the online and it was cheaper Z he said I should pay cash and doesn’t accept card
Stayed 2 nights in Mar 2021
Response from Bella on 18 Mar 2021
Sorry for the unpleasant experience you had with us, Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Bella!

6/10 Okay

Jordan

Stayed 1 night in Nov 2020
Response from Joey on 13 Dec 2020
Hi, Jordan! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Joey

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are very nice. Very clean and it was nice and warm in the room. Slept well.
Stayed 1 night in Nov 2020
Response from Dewi on 15 May 2021
Hi, Thank you for giving us a shot and even more for leaving us this review. We will feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Dewi

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room and great service.
Stayed 1 night in Nov 2020
Response from Bella on 20 Nov 2020
We are happy to see you liked the stay, Stephen! It will be great if you could spread the word among your circle. Have a pleasant day ahead. Regards, Bella!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
The hotel is in a good place - easy to get to. The room is just the right size for a short stay. You can hear people in the hallways but it's generally fine. But everything you need is in the room. The front of house staff are marvelous - friendly and informative
Stayed 1 night in Nov 2020
Response from Jane on 19 Nov 2020
It seems that you are not completely satisfied with our services! Be assured, we have marked a note of this issue and we will strive to ensure better services further. Regards, Jane

2/10 Terrible

Devrowe

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Worse stay in a long time.
Stayed 1 night in Nov 2020
Response from Leo on 3 Nov 2020
Hi, Devrowe! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Alex

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little work hotel
It was a good value and clean hotel. Perfect as a spot to lie your head for an overnight work trip for example
Stayed 1 night in Oct 2020
Response from Leo on 11 Oct 2020
Hi, Tom! Thanks a lot for staying with us. Hope to host you soon. Looking forward to your continuous love and support. Regards, Leo

8/10 Good

Ramona

Stayed 1 night in Aug 2020
Response from Leo on 10 Oct 2020
Thanks for the positive rating, Ramona! Hope to welcome you again soon. Regards, Leo

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Marie on 20 Sept 2020
Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Marie!

10/10 Excellent

Alistair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020
Response from Ammy on 9 Sept 2020
Thanks for the positive rating, Alistair! Hope to welcome you again soon. Regards, Leo

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good London Hotel- Excellent location
Very good well appointed hotel. Excellent location for London. Good parking in close proximity
Stayed 2 nights in Aug 2020
Response from Bruce on 22 Aug 2020
Pleased to hear your kind words of appreciation, Kevin! We will try our best to never fail to surprise you every time. Regards, Bruce

4/10 Poor

Robi, New York

Business traveller, Travelled with partner
Disliked: Staff & service, amenities
Manager is horrible,simply not professional.he attack race and religion .he liked to judge for no reason he liked to go personal.he don’t like to listen other
Stayed 2 nights in Aug 2020
Response from Cheshta on 15 Aug 2020
Hi, Robi! Thanks for notifying us about this concern. We will surely highlight this to the relevant team and take corrective action. We assure you for a better experience in the future. Regards, Jacob

10/10 Excellent

Jean, London

Travelled with family and small children
Liked: Cleanliness, staff & service
It was relaxing clean, lovely room and the food was nice
Stayed 1 night in Aug 2020
Response from Chris on 10 Aug 2020
Hi, Jean! We appreciate your valuable feedback. Looking forward to hosting you soon with a superb experience. Regards, Chris

8/10 Good

Kevin

Stayed 4 nights in Aug 2020
Response from Bella on 19 Aug 2020
Thank you so much for rating us positively, Kevin! We will endeavor to keep it up. Have a nice day. Regards, Bella!

8/10 Good

Kevin

Stayed 4 nights in Jul 2020
Response from Ammy on 12 Aug 2020
Hi, Kevin! Thanks a lot for staying with us and rating us positively. Looking forward to hosting you soon. Regards, Alex

8/10 Good

Verified traveller

Stayed 1 night in Jul 2020
Response from Chris on 31 Jul 2020
Hi, thanks for appreciating our efforts by rating us positively. Looking forward to hosting you again with a pleasant experience. Regards, Chris

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean room, polite staff
Stayed 1 night in Jul 2020
Response from Ammy on 31 Jul 2020
Hi, we are elated to know that you liked our services. Regards, Alex

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable stay
GOOD VALUE STAY AND WELL LOCATED. BASIC BUT COMFORTABLE.
Stayed 1 night in Mar 2020
Response from Ammy on 14 Mar 2020
Thanks for your kind and lovely words. The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays as well. Regards, Oliver

8/10 Good

Haris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Ammy on 18 Mar 2020
Hi Haris, Thanks a lot for staying with us. Looking forward to hosting you soon. Regards, Ammy

8/10 Good

Lucy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Ammy on 29 Feb 2020
Glad to see that you have rated us super, Lucy! Hope to serve you soon with an even more happening stay. Regards, Ammy.

6/10 Okay

Georgia

Business traveller
Liked: Cleanliness, staff & service, room comfort
25 minutes by bus to excel London
Near the main road , noisy. The room was very small but clean and with modern furniture. The train station , metro and bus station 10 minutes walking. A nice small shopping center near. safe area.
Stayed 2 nights in Feb 2020
Response from Ammy on 23 Feb 2020
Hi, Georgia! We are extremely apologetic to know that your experience with us has not been a pleasant one. We will definitely work on your feedback to provide the best possible experience next time Regards, Ammy.