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Reviews of Dockside Apartments at Excel

3.5 out of 5
Dockside Apartments at Excel
1014B Dockside Road, London, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 47 out of 79 reviews" "
Rating 8 - Good. 21 out of 79 reviews" "
Rating 6 - Okay. 2 out of 79 reviews" "
Rating 4 - Poor. 5 out of 79 reviews" "
Rating 2 - Terrible. 4 out of 79 reviews" "

9.0/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in Mar 2020
Response from Saeid Hassanlou on 11 Apr 2020
Dear Guest, thank you for taking the time to share your recent experience at Dockside Apartments. We are looking forward to seeing you soon. Regards, Dockside Apartment Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Saeid Hassanlou on 11 Apr 2020
Dear Guest, thank you for taking the time to share your recent experience at Dockside Apartments. We are looking forward to seeing you soon. Regards, Dockside Apartment Team

8/10 Good

Lorraine

Liked: Room comfort
Amazing Apartment but poorly managed
These apartments look amazing! Super stylish and with great views of the river. However, I don’t think I got the customer care I would have, if I stayed in a hotel. The man on the receptions was welcoming, but I was shocked when he asked for £100 deposit, so please take note. Thankfully I had cash on me, as I hate paying deposits with card, as it takes ages to get the money back! On the table in the apartment there was a huge list of items and the cost of them if you damaged them and the prices were ridiculous! It was very worrying! Literally EVERYTHING was listed! The room was also VERY hot! It was a spring day, and it was way too warm. I couldn’t work the AC so I went downstairs to the reception and there was a lady on now and she told me how to work it. While I was there I also realised I hadn’t been given a receipt for my £100 deposit and was a little worried. I asked the lady for one and she asked how much did I pay? Which was a little concerning, surely everyone pays the same? Or do they charge what they like at the time? The AC still didn’t work, so I gave up in the end and just had to cope with the heat! I mentioned this at check out to a different member of staff and they said they only switch it on in summer! The room also wasn’t as clean as it first appeared either with dirty handprints on the doors and crumbs on the sofa, which was a shame. A great looking apartment, but in my opinion not managed professionally.
Stayed 1 night in Mar 2020
Response from Saeid Hassanlou on 20 Apr 2020
Dear Guest, Thank you for taking the time for sharing your experience.expectations.. I have passed your feedback onto my team to review and highlight the necessary changes to make regarding recognition. I do hope we have the opportunity to welcome you back again in the near future. Kind Regards, Dockside Apartments Team

10/10 Excellent

brian

Stayed 4 nights in Mar 2020
Response from Saeid Hassanlou on 3 May 2020
Dear Guest,Thank you for taking the time to share your recent experience at Dockside Apartments At Excel. We are looking forward to seeing you soon. Regards, Dockside Apartments Team

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Mar 2020
Response from Tahmim on 24 Mar 2020
Dear Guest, Thank you for taking your time with leaving us an fantastic review. We do wish you return so we can continue to give our excellent service to you. Kind Regards

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goood stay
Stayed 1 night in Mar 2020
Response from FOH on 16 Mar 2020
Dear Victoria, Thank you for taking the time to post your review. We sincerely hope to get the chance to welcome you back ! Kind regards, Dockside Apartments Team

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Sadia on 24 Feb 2020
Dear Rochelle, Thank you for sharing your experience with us. Thank you again for staying at Dockside Apartments Team. Kind regards, Front desk team

6/10 Okay

Verified traveller

Stayed 2 nights in Feb 2020
Response from Sadia on 23 Feb 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

OLUWATOSIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Saeid Hassanlou on 4 Feb 2020
Dear Guest Thank you for taking the time to share your recent experience at Dockside Apartments. We are looking forward to seeing you soon Kind Regards, Dockside Apartments

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from SB on 2 Feb 2020
Dear Guest, Thank you for your recent feedback. As we are always striving to improve our services we look forward to welcome you back in the near future with best Regards,dockside Apartments at Excel

8/10 Good

Rosemarie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely place!
Had a short stay but nevertheless was welcomed by the staff and felt cared for. Tahmim was a great help! Hoping to stay another time!
Stayed 1 night in Jan 2020
Response from Tahmim on 13 Jan 2020
Dear Rosie, Thank you very much for taking your time in leaving us a fantastic review. We wish to give the best of service to our guest and make them feel more than welcomed and cared for, and I glad to hear you had a great experience with us. We would love to see you again, thank you.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay!
Stay was very nice, staff were friendly! Overall i recommend others to stay at this apartment.
Stayed 1 night in Jan 2020
Response from Tahmim on 13 Jan 2020
Dear Guest, Thank you for taking your time in leaving us a fantastic review, we really appreciate your response. I am very glad you enjoyed your experience with us, the staff and we do hope to see you soon. Thank you

4/10 Poor

Sudip

Disliked: Cleanliness, property conditions & facilities, room comfort
Poor Experience.
Negatives: 1) The heating failed the second night we were there. While we were provided with heaters after we asked, the staff were not pro active, and the heating system had still not been fixed 5 days later when we left. 2) The shower head started leaking and completely soaked the bathroom. The problem was reported, but still not fixed by the time we left. 3) The kitchen is described as 'well equipped'. It is not. There was no knife, and only one tiny pot to cook with. 4) The second blanket in the room was dirty, and had a large lipstick stain on it, which was very unhygienic. Positives: 1) Good location, close to DLR station.
Stayed 6 nights in Dec 2019
Response from Dockside Apartments at Excel on 6 Jan 2020
Dear Guest,. Thank you for taking the time to write us a feedback. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed to our maintenance team, I am really sorry we weren't able to fix the problem earlier. We hope you give us another chance as we will definitely improve our services. Kind regards. Dockside Apartments Team

10/10 Excellent

ABDULLAH

Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Docklands stay
Overall the room was nice and clean however the receptionist informed me that my room is 706, she even wrote it down on the card, as the lifts wasn’t working I had to climb all them steps even though i had a back knee. Once I was on the 7th floor, the key card was not working, so I had to go down those steps again to the receptionist and found out that the room was actually 703 instead. This was quite frustrating as the lifts wasn’t working and I had to climb all them steps, knowing I had a really bad knee.
Stayed 1 night in Dec 2019
Response from Sadia on 1 Jan 2020
Dear Guest,. Thank you for taking the time to write us a feedback. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed to our maintenance team, I am really sorry we weren't able to fix the problem earlier. We hope you give us another chance as we will definitely improve our services. Kind regards. Dockside Apartments Team

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019
Response from Tahmim on 25 Dec 2019
Thank you very much, we are much appreciated you have enjoyed staying at Dockside apartments, we wish to see you soon :)

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Dockside Apartments on 23 Dec 2019
Dear Guest, Thank you for your feedback Kind Regards, Dockside Apartments @ Excel

8/10 Good

Neal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Reception on 18 Dec 2019
Dear Guest, Thank you for leaving us a review. We are glad you enjoyed your stay and hope to see you real soon again. Kind Regards, Dockside Apartments @ Excel

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Lovely virtually new apartment let down by staff.
These apartments are either very recently refurbished or virtually brand-new as everything within a apartment and the decor was pristine A couple of things left the whole experience down one was the check in the security chap said initially they had no record of us on his list and we were made to sit in a separate waiting room waiting to check-in this required me to re-check my booking to see if I had made a mistake where in fact I had not mistake was on behalf of the apartments not mine. When we were shown through to the very small reception desk the lady behind did not even look up to say good afternoon prompting me to announce our presents by saying good afternoon. Eventually we did check in and the next problem was one of the tulips was out of service which led to quite a long delay getting to our room which was on the top floor and when we checked out likewise. However the apartment was lovely ideally situated for the DL are trains and London city airport. If these two issues can be addressed the whole experience would’ve been five stars.
Stayed 2 nights in Dec 2019
Response from SB on 17 Dec 2019
Dear Guest, thank you for taking the time to share your recent experience at Dockside Apartments. We are glad you've liked our apartment and we do apologise that you have experience some technical issues during your stay. We hope allow us serve you better next time you are in London. Regards, Reception Team - Dockside Apartments

2/10 Terrible

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 3 nights in Dec 2019
Response from Reception on 18 Dec 2019
Dear Guest, Thank you for leaving us a review. Kind Regards, Dockside Apartments @ Excel

10/10 Excellent

Jie

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Saeed on 2 Dec 2019
Dear Guest ,Thank you for the time to share your experience at Dockside Apartments .we are glad to see that you enjoyed your stay at our property and we do hope you will come stay with us again in the near future. we look forward to seeing you soon in London. Regards, Dockside Apartments Team

6/10 Okay

Ei

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Saeed Hasanloo on 25 Nov 2019
Dear guest,thank you for taking the time to share your recent experience at Dockside Apartments . We are looking forward to seeing you soon. Regards, Dockside Apartments Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartment was very nice...the only issue we had was the heat/thermostat. The room was very hot and we could not regulate without turning completely off.
Stayed 7 nights in Nov 2019
Response from Dockside Apartments at Excel on 25 Nov 2019
Dear Guest, thank you for taking the time to share your recent experience at Dockside Apartments. We are the glad you've liked our apartment and we do apologise that you have experience some technical issue with our heating system during your stay. We hope allow us serve you better next time you are in London. Regards, Reception Team - Dockside Apartments

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Saeed Hasanloo on 20 Nov 2019
Dear Mark, Thank you for your perfect score and great review. We are happy to know we made your stay excellent. Hope to welcome you back soon to our property. Best Regards, Dockside Apartments Reception Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best properties I’ve been to, great staff great everything definitely planning to go again.
Stayed 1 night in Nov 2019
Response from Saeed Hasanloo on 19 Nov 2019
Dear Guest, I am delighted to learn that you had good time at our property . Thank you for choosing Dockside Apartments for you stay in London. It was a great pleasant for us to have you here. Hopefully we will welcome you back soon. Best regards. Dockside Apartments

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Saeed Hasanloo on 19 Nov 2019
Dear Daniel,thank you for taking the time to share your recent experience at Dockside Apartments . We are looking forward to seeing you soon. Regards, Dockside Apartments Reception Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019
Response from Saeed Hasanloo on 12 Nov 2019
Dear Guest,thank you for taking the time to share your recent experience at Dockside Apartment.We are looking forward to seeing you soon. Regards, Reception Manager

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness
Disappointed
Upon arrival to the apartments our first interaction was very rude. We arrived before the offical check in time however the security guard rudely said as we tried to enter “Check in time is at 2pm”. Reception staff did allow to check in early as the rooms were ready however this left a lasting impression. While the rooms are quite well appointed, our apartment had a bad smell coming from the drains the entire stay, I mentioned it on numerous occasions but nothing was every rectified, no maintenance staff checked and no manager was every seen to check. The staff were a mix of very nice and somewhat rude. I would not stay here again.
Stayed 6 nights in Nov 2019
Response from Saeed Hasanloo on 11 Nov 2019
Dear Guest, Thank you for taking the time to share your recent experience at our property. Unfortunately, it seems that we did not meet your expectations about our room . As we continuously try to improve our quality, your feedback is very important to us. I have passed your feedback onto my team to review and highlight the necessary changes to make regarding recognition. We look forward to welcoming you back in the future. Regards, Dockside Apartments Reception Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from saeed on 6 Nov 2019
Dear Guest,thank you for taking the time to share your recent experience at Dockside Apartment . We are looking forward to seeing you soon. Regards, Reception Manager

10/10 Excellent

Vida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The apartment was very nice and comfortable. I will recomend it to my friends.
Stayed 3 nights in Oct 2019
Response from saeed on 5 Nov 2019
Dear Vida, thank you for taking the time to share your recent experience at Dockside Apartment. We are looking forward to seeing you soon. Regards, Front Office Manager

10/10 Excellent

Carina

Stayed 2 nights in Nov 2019

10/10 Excellent

alex

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Amazing stay over the weekend for London Comic Con. was in a decent area, close by to Excel, the accommodation was clean, tidy and had all your adequate needs for staying over, including kitchen utilities to make your own food, if not can access train nearby to get into London city centre. Staff was friendly and helpful and had a nice relaxing stay. Would recommend it to anyone if wanting a place to stay while in London.
Stayed 2 nights in Oct 2019
Response from saeed on 2 Nov 2019
Dear Alex, Thank you for taking the time to post your review. I am most grateful for your feedback, which is such a valuable source of information for me as we always try to improve the facilities. It is fantastic to read that you liked the location of our property. Many thanks and best regards, Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect, my stay was amazing
Stayed 2 nights in Oct 2019
Response from saeed on 2 Nov 2019
Dear Guest, We really appreciate your feedback. On behalf of all Dockside Apartment Team I would like to thank you for choosing our property for your stay in London. We hope to welcome you again soon. Best regards, Front Office Manager

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely lovely property, perfectly located for ExCel. Thoroughly enjoyed my couple of days there
Stayed 3 nights in Oct 2019
Response from Saeed on 30 Oct 2019
Dear Guest,Thanks for the lovely review and I am glad you had a great stay with us. We are proud of the standards we uphold within the hotel. The hotel is a lovely renovated product, appealing and beautiful decor. I will share your comments with our team. I am sure that this information will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thanks again for sharing your experience. Looking forward to welcoming you back soon. Regards, Front Office Manager

8/10 Good

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place next to the Excel
The apartment was a nice size and very convenient for the Excel Centre where I was attending a conference. The bed and furnishings were very comfortable. The check in staff were excellent and very friendly. The only 2 things that impacted my satisfaction were that the air con didn't work at all and the room was a bit stuffy. However there was a stand alone fan in the room which saved the day. The other minor niggle was the DLR which rumbled on late into the night right by the window. However I would not hesitate in staying there again if I were attending a conference at the Excel.The view of London City Airport was fab.
Stayed 2 nights in Oct 2019
Response from Saeed on 30 Oct 2019
Dear Allen, thank you for taking the time to share your recent experience at Dockside Apartment. We are looking forward to seeing you soon. Regards, Front Office Manager

10/10 Excellent

Anthony

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Farhat Ali on 23 Oct 2019
Dear Guest, Thank you for leaving such an amazing feedback during your recent stay with us, we are pleased to read that you have enjoyed your stay here at Dockside Apartments and moreover our staff looked after you. We hope to see you again soon! Thank You. Best Regards, Farhat Ali Guest Relations Executive

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay...
I enjoyed my time at the apartment. It was very clean and comfortable. Had an amazing sleep, bed was lovely! Only thing I didn't like was the £150 holding deposit and the fact that they give you a list of how much stuff costs if you break it. I get it, but for me.. a little off putting.
Stayed 1 night in Oct 2019
Response from Farhat Ali on 23 Oct 2019
Dear Joanne, Thank you for taking the time to share your experience, we are pleased to read that you have enjoyed your stay at Dockside Apartments and moreover the location suited the purpose of your visit. We constantly strive to provide the best service possible while using feedback to facilitate improvement. We wish you well and hope to see you stay with us again in the near future. Kind Regards Farhat Ali Guest Relations Executive Regards Farhat Ali Guest Relations Executive

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was well located for my needs at a fairly reasonable price, especially when compared to the nearby rip off hotels! Clean and airy, there was space to move around and get things done. The bedroom was a bit small and the lifts were slow and somewhat arcane.
Stayed 4 nights in Sep 2019
Response from Simon Efrem on 15 Oct 2019
Dear Guest, Thank you for taking the time to leave us a feedback. We are delighted to hear you had a wonderful stay with us and our fair prices compare to others. We are constantly striving to make improvements here and will take on board the lift situation. Kind Regards, Dockside Apartments @ Excel

10/10 Excellent

Ajith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant place for excel conferences for our team
Excellent. Would happily stay again
Stayed 1 night in Oct 2019
Response from Simon Efrem on 15 Oct 2019
Dear Ajith, Thank you for your feedback we are delighted to hear your stay was great and near to the Excel.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, clean and spacious. Very comfortable. Would have been perfect if not for the inflexible check-out time
Stayed 6 nights in Sep 2019
Response from Tahmim Choudhury on 3 Oct 2019
Dear Guest, Thank you for taking the time to share your experience at Dockside Apartments, We are pleased to read that your apartment had everything you required and we do hope you will come stay with us again in the near future. We constantly strive to provide the best service possible, whilst using feedback to facilitate improvement

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Simon Efrem on 15 Oct 2019
Dear Guest, Thank you for your feedback. Kind Regards, Dockside Apartments @ Excel

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 22 nights in Aug 2019
Response from farhat on 18 Sept 2019
Dear Guest Thank you for your ratings, we are glad to hear that you enjoyed your stay at dockside apartments and we do hope you will come stay with us again in the near future. Kind Regards Farhat Ali Guest Relations Executive

10/10 Excellent

Melisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was amazing would recommend!!
Stayed 1 night in Sep 2019
Response from Simon Efrem on 11 Sept 2019
Dear Melisa, Thank you for taking the time to leave us a feedback. We are glad you enjoyed your stay with us and we do hope you see you again in the near future. Kind Regards, Dockside Apartments @ Excel

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019
Response from Simon Efrem on 11 Sept 2019
Dear Guest, Thank you for taking the time to leave us a feedback. We are glad you enjoyed your stay with us. Kind Regards, Dockside Apartments @ Excel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Simon Efrem on 11 Sept 2019
Dear Guest, Thank you for taking the time to leave us a feedback. We are glad you enjoyed your stay with us. Kind Regards, Dockside Apartments @ Excel

8/10 Good

Dee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice apartment, great size and 95% clean (curtains not cleaned) only downside is that there is no oven but facility on microwave no instructions on how to use this. Customer service was good
Stayed 1 night in Aug 2019
Response from Simon Efrem on 5 Sept 2019
Dear Dee, Thank you for leaving us a feedback. We are delighted to hear you enjoyed your stay with us and enjoyed the apartment we have. We are sorry that some things did not meet your expectation and we are constantly making improvements and will be taking your comments on board for the future. Kind Regards, Dockside Apartments At Excel

10/10 Excellent

Julie

Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The security guard is really rude at the hotel. I don’t think he knows what he’s doing.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean apartment, Good view, Friendly staff. Would recommend.
Stayed 3 nights in Aug 2019
Response from Simon Efrem on 1 Sept 2019
Dear Guest, Thank you for the feedback we are really glad you enjoyed your stay and hope to see you again in the near future. Kind Regards, Dockside Apartments At Excel