Very Disappointing Stay – Poor Cleanliness and Inadequate Resolution
I booked the Wedding Junior Suite expecting a special, comfortable experience — unfortunately, it was anything but.
The room was dirty on arrival: there were face masks hanging on the walls, cigarette butts scattered around, no conditioner, and an empty toilet roll. Worst of all, there were hairs left in the bathroom, which made the space feel unclean and unhygienic. This is unacceptable in any room, let alone one that’s supposedly a premium suite.
After raising these issues with the staff, we were moved to another room. However, the second room was also below standard — tissues and rubbish were left outside, giving the impression that cleanliness and attention to detail are not priorities at this hotel.
The only resolution offered was a 30% refund, which frankly does not come close to compensating for the experience. When you book a suite — especially for a special occasion — you expect far better service, cleanliness, and professionalism.
Would not recommend, and will not be returning.
