Dear Juliet,Thank you for taking the time to share your experience of your recent stay at Crowne Plaza Hotel at Heathrow T4. We are thrilled to hear that our hotel was an excellent choice for your convenience, especially due to its proximity to the T4 departure lounge and easy access to the Piccadilly Line Rail into London.Regarding your dining experience, we appreciate your comments about the restaurant. We are continuously striving to improve our service and offerings, and your feedback will help us in this endeavor.We are delighted that you would consider staying with us again based on our location and access to transportation. It would be our pleasure to welcome you back and ensure that your next stay is even more enjoyable.Thank you once again for choosing Crowne Plaza Hotel at Heathrow T4. We look forward to the opportunity of hosting you again in the future.Warm regards,Giusy VitaleFront of house manager

Dear Julia,Dear Morag,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON HEATHROW T4.We are pleased to hear you had a good stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Warm regards,Giusy VitaleFront of House Manager

Dear Fred,I'm truly sorry to hear about your disappointing experience during your stay at Crowne Plaza London Heathrow T4. It's disheartening to learn that your initial encounter was marred by issues with the room allocation and amenities.Such inconveniences, like the malfunctioning TV and lack of tea or coffee facilities, undoubtedly detract from the comfort and enjoyment of one's stay. It's especially regrettable that your concerns weren't promptly addressed by the reception team despite being reported.Your feedback is invaluable as it highlights areas where the hotel can improve its services and ensure that future guests don't encounter similar issues. Rest assured, I'll pass along your comments to the management team at Crowne Plaza London Heathrow T4 so they can take appropriate action and prevent such occurrences in the future.I sincerely hope that this experience hasn't dissuaded you entirely from considering Crowne Plaza for future stays. Should you decide to give us another chance, please don't hesitate to reach out to me directly, and I'll ensure that your next visit is nothing short of exceptional.Warm regards,Giusy Vitale

Dear Jane,Dear Morag,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON HEATHROW T4.We are pleased to hear you had a good stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Warm regards,Giusy VitaleFront of House Manager

Dear KellyAnne,Thank you for sharing your positive feedback regarding your recent experience at Crowne Plaza London Heathrow Terminal 4. We are thrilled to hear that you enjoyed our bar and food offerings during your stay.We are delighted to know that you found our hotel to be the perfect choice for your early morning flight from the airport. Providing our guests with a comfortable and convenient stay, especially for those with early flights, is one of our main objectives. We are pleased that we were able to meet your expectations in this regard.Your kind words about our bar, food, and overall experience are greatly appreciated. We take pride in providing excellent service and amenities to ensure that our guests have a memorable stay with us.It would be our pleasure to welcome you back to Crowne Plaza London Heathrow Terminal 4 for another enjoyable stay whenever your travels bring you to the area. Thank you for choosing to stay with us, and we look forward to serving you again in the future.Warm regards,Giusy

Dear Jesse,Dear Morag,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON HEATHROW T4.We are pleased to hear you had a good stay with us and found the hotel to be a quiet location for your stay.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Warm regards,Giusy VitaleFront of House Manager

Dear Judy,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON HEATHROW T4.We are pleased to hear you had a good stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Warm regards,Giusy VitaleFront of House Manager

Dear Yun,I'm truly sorry to hear about the inconvenience you experienced during your recent stay at our hotel. It's disheartening to learn that the extra bed for your child was not set up as expected, especially after specifically booking and paying for it in advance.I completely understand how frustrating it must have been to discover this upon check-in, especially with the added pressure of having an early flight the next day. Please accept our sincere apologies for falling short of your expectations in this regard.Ensuring a comfortable and hassle-free stay for our guests, especially families, is of utmost importance to us. I regret that we failed to deliver on this commitment during your visit.Your feedback is incredibly valuable to us as it helps us identify areas for improvement. Rest assured, I will personally address this matter with our team to ensure that such oversights are rectified and do not recur in the future.Once again, I apologize for the inconvenience and disappointment caused. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience.Kind regards,Giusy VitaleFront of House Manager

Dear Alan,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON HEATHROW T4.We are pleased to hear you had a good stay with us and that you enjoyed your breakfast with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Warm regards,Giusy VitaleFront of House Manager

Dear Yvette,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON HEATHROW T4.We are pleased to hear you had a good stay with us, you enjoyed our facilities and our convenient location for traveling.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Warm regards,Giusy VitaleFront of House Manager

Dear Rhootuja,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON HEATHROW T4.We are pleased to hear you had a good stay with us and that you found our location convenient for your trip.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Warm regards,Giusy VitaleFront of House Manager

Dear Maximillian,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON HEATHROW T4.We are pleased to hear you had a good stay with us, finding our rooms nice and quiet with a convenient location for your trip.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Warm regards,Giusy VitaleFront of House Manager

Dear Rachel,Thank you for sharing your experience with us. While I'm pleased to hear that we were able to promptly address the issue with your room, I apologize for the lack of information provided during your check-in.We strive to ensure that all our guests receive a warm welcome and adequate information about our hotel facilities. I'm sorry that this was not the case during your stay, and I appreciate your understanding.Your feedback is invaluable to us as it helps us identify areas where we can improve our service delivery. Rest assured, I will share your comments with our team to ensure that necessary steps are taken to provide more consistent and informative check-in experiences for our guests.We hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.Warm regards,Giusy VitaleFront of House Manager

Dear Ann,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON HEATHROW T4.We are glad to hear you enjoyed your stay with us and found our team to be friendly and helpful.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

Dear Christina,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON HEATHROW T4.We are pleased to hear you had a good stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Warm regards,Giusy VitaleFront of House Manager

Dear Alexandra,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON HEATHROW T4.We are pleased to hear you had a good stay with us and our breakfast buffet.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Warm regards,Giusy VitaleFront of House Manager

Dear Francois,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON HEATHROW T4.We are pleased to hear you had a good stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Warm regards,Giusy VitaleFront of House Manager

Dear Stephanie,Thank you for sharing your feedback following your recent stay at Crowne Plaza London Heathrow T4. We sincerely apologize for the issues you encountered during your time with us.It's disappointing to learn that your experience did not meet your expectations, especially considering our convenient location for Terminal 4. Please accept our apologies for any inconvenience caused by the water stains on the carpet and the unpleasant smell emanating from the bathroom. These are certainly not the standards we strive to uphold, and we regret that we fell short in providing you with a comfortable and enjoyable stay.Please rest assured that your comments have been shared with our housekeeping and maintenance teams for immediate action. We are committed to addressing these issues promptly to ensure they are not repeated in the future.We understand your disappointment and respect your decision to consider other options for future stays at Heathrow. However, we would be grateful for another opportunity to regain your trust and demonstrate the high level of service and quality that we aspire to deliver to all our guests.Should you decide to give us another chance, please do not hesitate to reach out to me directly. I will personally oversee your reservation and ensure that your next stay with us exceeds your expectations in every way possible.Once again, we apologize for the inconvenience caused and thank you for bringing these matters to our attention.Warm regards,Giusy VitaleFront of house manager

Dear Subramanian,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON HEATHROW T4.We are pleased to hear you had a good stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Warm regards,Giusy VitaleFront of House Manager