In-room safe, desk, iron/ironing board, free WiFi

Reviews of Crestfield Hotel

3 out of 5
Crestfield Hotel
3-4 Crestfield Street, London, England

Reviews

8.2

Very good

Rating 10 - Excellent. 318 out of 1006 reviews" "
Rating 8 - Good. 500 out of 1006 reviews" "
Rating 6 - Okay. 129 out of 1006 reviews" "
Rating 4 - Poor. 45 out of 1006 reviews" "
Rating 2 - Terrible. 14 out of 1006 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Reception Team on 1 May 2024
Dear Jeffery,As a team, we hope you had a fantastic time in London, and we cannot wait to welcome you back on your next visit.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room suited all of our needs. Very close and convenient for the train station. Would definitely recommend.
Stayed 1 night in Apr 2024
Response from Reception Team on 29 Apr 2024
Thanks for your 5* review. We love hearing from our guests and are delighted you had a great stay with us.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Igor on 24 Apr 2024
Dear John,I am delighted to see how good it went all the aspects of your stay, the team and I can't wait to have you back with us.

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cute, small property but convenient to train and activities. There is no lift so carrying suitcases to the third floor in a narrow stairway was challenging. The staff was very accommodating.
Stayed 1 night in Apr 2024
Response from Igor on 24 Apr 2024
Dear Tammy,Thank you very much for taking the time to review your recent stay with us. I am extremely happy to know that you decided to give us a try and that the result of your stay was outstanding. We hope it doesn't get too long to welcome you back for another visit.

10/10 Excellent

G Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are super friendly and helpful. Rooms are smallish as is normal for London. Book a triple and ask for room 49. Marginally more $$$, but more space, near the inner courtyard and on the ground floor thank God because there is no lift and the stairs are a bit steep and narrow for we of the boomer generation.
Stayed 1 night in Apr 2024
Response from Reception Team on 18 Apr 2024
Dear G DouglasThank you for taking the time to leave a review. We were absolutely delighted to learn how much you enjoyed your stay in one of our suites. I am pleased to read your kind words regarding our staff and service levels. We hope seeing you soon again.

10/10 Excellent

Demetria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, polite and helpful.
Stayed 1 night in Apr 2024
Response from Igor on 12 Apr 2024
Dear DemetriaMany thanks for your lovely review, especially your shout-out to our friendly, attentive team - you've made their day! Super to know you had a gorgeous stay with us, and we can't wait to welcome you back again soon.

8/10 Good

Livi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for one night as had an early Eurostar trip. Ideal location in close proximity to St Pancras station. The room was very clean, bed was comfortable and was quiet. Friendly reception team. Would recommend.
Stayed 1 night in Apr 2024
Response from Igor on 12 Apr 2024
Dear LiviWe are pleased that you enjoyed our ideal location and do hope that we may have the opportunity to turn around your experience in the future.

6/10 Okay

Matthew

Stayed 1 night in Apr 2024
Response from Igor on 1 May 2024
Dear Matthew,I see that some aspects of your stay could be better. We hope you will give us another chance to prove our hospitality.

8/10 Good

Lindsay

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Reception Team on 11 Apr 2024
Thank you, Lindsay

6/10 Okay

Tommy

I don’t understand why the key needs to be turned in at every time when going out. Somebody who may try to fake the guest for taking the key if the receptionist could not recognize the guest’s face. Very unsafe.
Stayed 1 night in Mar 2024
Response from Reception Team on 4 Apr 2024
Dear Tommy,My apologies, some hotel's policies have to be followed up exactly for the guests' safety. We hope seeing you gain!

8/10 Good

Jamie

Liked: Staff & service, property conditions & facilities
Great location to kings cross
Stayed 1 night in Jan 2024
Response from Igor on 4 Apr 2024
Dear Jamie,I am delighted that you had a memorable stay in every way and enjoyed our ideal locationand helpful service provided by our team.

10/10 Excellent

K, Michael

Stayed 3 nights in Mar 2024
Response from Igor on 24 Apr 2024
Thank you very much for staying with us and for sharing this lovely feedback on Expedia. I was delighted to read that you had an enjoyable and comfortable stay with us including our location and cleanliness.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Property was nothing fancy but close to trains and local restaurants. Safe neighborhood, easy to get around. Handing in the key each time you leave is awkward but always available when I returned. The room was clean and quiet.
Stayed 1 night in Mar 2024
Response from Igor on 31 Mar 2024
Dear RobertWe're so glad to hear that you found everything you needed in the room and that our staff gave you the warm welcome that we're known for!It really was a pleasure to have you here.Hoping to see you again soon.

2/10 Terrible

lee, Potton

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Reception Team on 22 Mar 2024
Dear Lee,We were saddened that you had to change your plans and were unable to visit London and stay with us. We hope you will get another chance to do so. Then you would evaluate our services and accommodation.

8/10 Good

Peters

Stayed 2 nights in Mar 2024
Response from Reception Team on 4 Apr 2024
Dear Peters,Thank you very much for taking the time to share your experience you had with us.

10/10 Excellent

Peyton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Reception on 13 Mar 2024
Thank you for sharing your wonderful experience at the Crestfield Hotel.Your kind 5-stars feedback is such a great and meaningful compliment.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Reception Team on 18 Mar 2024
Thank you very much for taking the time to review your recent stay with us. I am extremely happy to know that you decided to give us a try and that the result of your stay was outstanding. We hope it doesn't get too long to welcome you back for another visit.

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Centrally located. Friendly staff. Walkable to underground and restaurants.
Stayed 2 nights in Mar 2024
Response from Reception Team on 11 Mar 2024
Dear Tanya,Many thanks for your lovely review, especially your shout-out to our friendly, attentive team - you've made their day! Super to know you had a gorgeous stay with us, and we can't wait to welcome you back again soon.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very surprised the Hotel Rooms although small but as a single person travelling on business ideal as very clean all rooms cleaned every day, stafff pleasant and location opposite Kings Cross which you expect to be noisy will definitely stay again
Stayed 2 nights in Mar 2024
Response from Reception Team on 7 Mar 2024
Thank you for this fantastic 5* review and for sharing your experience with the Expedia community!How wonderful it is to read such a nice review filled with such warmth and praise! The entire team is equally delighted with your comments. We are also delighted to know how the room, facilities, as well as location all added to a wonderful experience. We hope to have the opportunity to welcome you back in the not so distant future, whether it’s for business or pleasure please do not hesitate to contact our Guest Experience Team directly to personally assist you.

8/10 Good

Shayan

Liked: Staff & service, amenities
Overall ok
Stayed 2 nights in Feb 2024
Response from Reception Team on 22 Mar 2024
Dear Shayan,I was pleased to hear that you found our staff friendly and responsive and our breakfast great. I was also delighted to hear that you found the hotel clean in a good, convenient location.

10/10 Excellent

Andreas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location 100 meters from King Cross Station. Nice, clean rooms. Overall, good choice and value for short London visits.
Stayed 1 night in Feb 2024
Response from Reception on 25 Feb 2024
Dear Andreas,Thank you for your fabulous review. We are looking forward to seeing you again!

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here specifically to be close to the train station. I now have it saved for future trips to London, hopefully for longer stays. The property was perfect for travelers who want to be out and about in London and have a good functional place to sleep. Crestfield exceeded all of our expectations by leaps and bounds. To the staff- great job!
Stayed 1 night in Feb 2024
Response from Reception on 20 Feb 2024
Dear Ryan,Thank you for your lovely review! We are looking forward to seeing you in a not distant future.

8/10 Good

Fiona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location to St Pancras is great; we only stayed one night to catch our train to Europe the following morning; staff were lovely & friendly, rooms were shining clean & the shower was lovely, including shower gel. Check in & check out was straight forward & simple; beautiful terrace with tables & benches at the rear of the building where we sat & chilled out, we would return to the crestfield hotel, good value for money & good area to shop & explore
Stayed 1 night in Feb 2024
Response from Reception on 20 Feb 2024
Dear Fiona,We are so happy that our location worked well for you! We are indeed 2 minutes walk from the Eurostar.

10/10 Excellent

david

Stayed 1 night in Feb 2024
Response from Igor on 22 Mar 2024
Dear David,I am so pleased to know how satisfied you were by our services, and I am sure our team will be very happy to know that their hard work has been recognised.Thank you!

6/10 Okay

Janell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very nice. The rooms are as clean as they could possibly be HOWEVER the rooms are tiny. Smallest room we stayed in over the course of 2 weeks and 5 countries. We only stayed for a night which is all I would have been able to tolerate. The stairs are also Dr Suess-esq so be ready to carry your bags in a very awkward stairwell.
Stayed 1 night in Feb 2024
Response from Igor on 5 Feb 2024
Please, accept my humble apologies when it comes to room size as there is very little we can do in such an area as King's Cross Area, however, we have done our best to offer all the facilities in the room with a practical solution.

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time staying at The Crestfield Hotel and my stay was pleasant. The everyday room cleaning was excellent and I really appreciate having both still and sparkling water and biscuits. Will come back for sure
Stayed 3 nights in Jan 2024
Response from Reception Team on 7 Feb 2024
Dear Ana,Thank you for coming back to us. It is always a pleasure to have you there as the guest!

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing cost effective hotel 😃
What an amazing place. It always starts with the welcome and the receptionist was very helpful and professional. Rooms are good with en-suite and everything that is needed. Clean and well maintained. Would recommend, look no further if you’re wanting a good standard of room for a night or two close to Kings Cross.
Stayed 1 night in Jan 2024
Response from Igor on 1 Feb 2024
Dear Richard,Thank you for taking the time to leave a review. We were absolutely delighted to learn how much you enjoyed your stay in one of our suites. I am pleased to read your kind words regarding our staff and service levels.

8/10 Good

Muir

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and prices
Stayed 1 night in Jan 2024
Response from Reception Team on 31 Jan 2024
Dear Muir,It really is a pleasure to hear that our fantastic central location was a highlight for you and that the rooms were up to your expectations.

8/10 Good

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night for an overnight stay in London before continuing on to our next destination. Stayed in a small room (there may have been larger ones, but ours was small) but had a desk and bathroom, and fit our needs. The hotel is right across the st from St Pancras and easy to walk to / from the station. No real notes other than we felt perfectly safe. For longer stays I am not sure it would be the nicest experience, but comfortable and easy for a quick trip.
Stayed 1 night in Jan 2024
Response from Reception Team on 2 Feb 2024
Dear Alejandro,Thank you very much for taking the time to share your experience you had with us.Our hotel is indeed a short walk to Euston tube station and King’s Cross/ St Pancras right across the hotel and I am delighted to know that you found our location ideal for your stay.

8/10 Good

Daniel

Business traveller
Liked: Staff & service
Perfectly ok
For a reasonably priced hotel in central London, I thought the Crestfield was excellent - one of the better ones I've tried. The room I was in was pretty big, the bathroom though small was fine (I've been in much much smaller!), it was comfortable, felt clean, so all good. Only issues really were the noise from the road (though I don't imagine the hotel will invest in triple glazing any time soon) - whoever delivered towels / laundry at 4am was incredibly noisy, a lot of banging, talking loudly on the phone right outsied the window. But I guess not really the hotel's fault.
Stayed 1 night in Jan 2024
Response from Reception Team on 27 Jan 2024
Dear Daniel, Thank you for taking the time to write few words about your recent experience at Crestfield Hotel. We are thrilled to hear that you had such a wonderful stay with us that you felt the need to score us the maximum points. The hotel is beautifully appointed in a safe residential areaThank you once again for your lovely feedback, it is greatly appreciated. We are looking forward to welcoming you soon. Warm Regards,

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Reception Team on 27 Jan 2024
we are delighted that we have met your expectations in all the aspects of your stay and I hope that we get the chance to welcome you back again soon.

8/10 Good

Amanda

Very clean, efficient room - would have been tight for more than 1 person. LOTS of STEEEEP stairs.
Stayed 1 night in Jan 2024
Response from Reception Team on 2 Feb 2024
Dear Amanda,Thank you for your feedback!We are glad that you fancied the cleanness of the hotel, we indeed pay loads of attention to its cleanness.

8/10 Good

Kris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Near train stations
Stayed 2 nights in Jan 2024
Response from Reception on 25 Jan 2024
Dear Kris,We are so happy that our prime location worked well for you!

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff, close to Kings Crossing station, clean
Stayed 3 nights in Jan 2024
Response from Reception Team on 27 Jan 2024
We are pleased that you enjoyed our ideal location and do hope that we may have the opportunity to turn around your experience in the future.

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service, room comfort
It’s All About Location
The receptionist was unfriendly & unwelcoming. The room was very cold & I had to wear my fleece over my winter pjs to get warm. We were on the 3rd floor & the stairs were narrow, so it was difficult to take a big suitcase up & down the stairs. I’m 67ins/170cms tall & my knees touched the door when sitting on the toilet, so it was pretty small. The only good thing about it is the location, only 5 min walk to King’s Cross/St Pancras.
Stayed 2 nights in Jan 2024
Response from Reception on 25 Jan 2024
Please, request your preferred room location while you place the booking. We will be happy to fulfill it.Sorry, for the stairs!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Stayed 7 nights in Jan 2024

10/10 Excellent

Daniel

Business traveller
Perfect Location!
Tiny rooms like most places in London, but an excellent stay in every regard. Wonderful location very near King’s Cross and St. Pancras stations, so great if you are arriving late.
Stayed 1 night in Jan 2024
Response from Reception Team on 27 Jan 2024
We certainly couldn't agree more about our super central location, the perfect starting point for any London adventure!

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Kirsten, New Fairfield

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Solid little hotel right across the street from St Panera subway and LNER train station. Super convenient for restaurants and my son found a rock climbing (bouldering) gym within 20 minutes walk. Clean little rooms. A bit of light in the rooms, but otherwise fine and a very good value.
Stayed 1 night in Jan 2024
Response from Reception Team on 31 Jan 2024
Dear Kristen, Thank you for taking the time to review your recent experience at Crestfield Hotel. I am glad to see that you had a lovely stay with us and you found the location of the hotel very handy and with good transport links. Thank you once again for your feedback, it is very much appreciated. We are looking forward to welcoming you soon. Yours Sincerely,

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short Stay in London
Very easy check in and checkout in a great location
Stayed 1 night in Jan 2024

8/10 Good

Matteo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is conveniently placed near King's Cross station, just 2 minutes on foot from the underground exit. The hotel common areas are clean and so are the rooms. The rooms are very small, with limited to no space to even open luggages but apart from that everything worked out great: clean bedsheets, clean towels (changed every day), free water, cookies and tea. One major downside was the really really poor sound insulation of the room (we were able to distinctly hear people from the adjacent rooms and even people sneezing in the street). Overall, for a 2 star hotel I'd consider the Crestfield a quite good compromise of cost and quality of stay.
Stayed 4 nights in Dec 2023
Response from Reception Team on 7 Feb 2024
Dear Matteo,Thank you for your detailed review and for sharing your experience with the Expedia community!How wonderful it is to read such a nice review filled with such warmth and praise! The entire team is equally delighted with your comments. We are also delighted to know how the room, facilities, as well as location all added to a wonderful experience

10/10 Excellent

Judi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideally placed near King's Cross and St. pancras
Reasonably placed for being close to Kings Cross and St. Pancras as just over the road. Friendly receptionist. Checked in on line before arrival. Smooth checking in. Room was compact but comfy and had tea and coffee facilities. Was very quiet in room. Would recommend this hotel. Reasonably priced too.
Stayed 1 night in Jan 2024
Response from Igor on 9 Feb 2024
Thank you for your positive and informative review.I am over the moon that you have awarded us your top score and describe us as a good hotel, in a great location, with great staff and good food.I am thrilled that we provided clean, well-appointed accommodation, with an extensive buffet breakfast and friendly, professional service in a fantastic location.

8/10 Good

louis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023

8/10 Good

Bennett

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Clean but small
Clean room and covenient location to St Pancras but I wouldn't stay here again. You're required to leave your room key at the front door if you're leaving the premises, which is sort of strange but fine. But when you return, the front door is locked and sometimes the desk staff isn't at the desk. The room is super-tiny and if you've got luggage, good luck because there's no elevator.
Stayed 1 night in Dec 2023
Response from Reception Team on 27 Jan 2024
Thank you for leaving your review of our hotel and we do hope that you choose to stay with us again in the future.We are glad that you fancied the cleanness of the hotel, we indeed pay loads of attention to its cleanness.

8/10 Good

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient and close to the train station as well as other areas of the city
Response from Reception Team on 9 Feb 2024
Dear Victor,Thanks for your 4* review. We love hearing from our guests and are delighted you had a great stay with us.We do have a brilliant location, right in the heart of such a vibrant, lively city - Our staff loves it as much as our guests do!

8/10 Good

Pauletta

Stayed 1 night in Dec 2023

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
it suited my needs: somewhere to sleep in a convenient location on a short trip
Stayed 2 nights in Dec 2023