Cheval Thorney Court Reviews

Check availability

Reviews of Cheval Thorney Court

Cheval Thorney Court

Palace Gate, Kensington, London, England

9.6

Exceptional

9.6/10

Cleanliness

9.4/10

Staff & service

10/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

10/10 Excellent

jed

6 Apr 2024

Liked: Cleanliness, amenities, property conditions & facilities

Huge hotel apartments beautifully decorated!

Stayed 3 nights in Apr 2024

Response from Fergel on 8 Apr 2024

Dear Jed,Thank you for taking the time to share a review of your recent stay at Cheval Thorney Court. I am delighted to see that you had an enjoyable time with us, and we all very much hope to have the pleasure of welcoming you back in the not too distant future.Best regards,Fergel TwomeyGeneral Manager

10/10 Excellent

Lara

26 Apr 2023

Stayed 4 nights in Apr 2023

Response from Fergel on 27 Apr 2023

Dear Lara,Thank you for taking the time to review your recent stay at Cheval Thorney Court, rating us 10/10. We are delighted to see that you enjoyed your time with us, and hope to have the pleasure of welcoming you back in the not too distant future!Best regards,Fergel TwomeyGeneral Manager

10/10 Excellent

Daniel

30 Mar 2023

Stayed 4 nights in Mar 2023

Response from Fergel on 27 Apr 2023

Dear Daniel,Thank you for taking the time to review your stay at Cheval Thorney Court, rating us 5/5. We are delighted to see that you enjoyed your time with us, and hope to have the pleasure of welcoming you back in the not too distant future!Best regards,Fergel TwomeyGeneral Manager

10/10 Excellent

Amal Ali

25 Feb 2023

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 7 nights in Feb 2023

Response from Fergel on 17 Apr 2023

Dear Amal Ali,Thank you for taking the time to review your stay at Cheval Thorney Court. We are delighted to see that you had an enjoyable time, and very much hope to have the pleasure of welcoming you back soon!Best regards,Fergel TwomeyGeneral Manager

8/10 Good

ayman, abu dhabi

20 Apr 2022

Liked: Cleanliness, property conditions & facilities

Stayed 2 nights in Apr 2022

8/10 Good

BENJAMIN

1 May 2021

Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family

3 Feb 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Feb 2020

Response from Fergel on 5 Feb 2020

Dear Guest, Thank you for taking the time to review Cheval Thorney Court, and awarding us a 10/10 rating. We are delighted to see that you enjoyed your stay with us, and I do hope we will have the pleasure of welcoming you back in the not too distant future. Best regards, Fergel Twomey General Manager

10/10 Excellent

Verified traveller

2 Jun 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent value for money for two rooms

For the price of a deluxe room in a 5 stars hotel, you get two rooms and more than 150 sq ft of space at Cheval Thorney Court. This is real value for money.

Stayed 5 nights in May 2019

Response from Fergel on 5 Jun 2019

Dear Guest, Thank you for taking the time to write a review of your recent stay at Cheval Thorney Court. We are delighted to see that you had an enjoyable time. I do hope we will have the pleasure of welcoming you back in the not too distant future. Best regards, Fergel Twomey General Manager

10/10 Excellent

Richard

14 Jan 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2019

Response from . on 15 Jan 2019

Dear Richard, Thank you so much for taking the time to rate us on Expedia following your recent stay at Cheval Thorney Court. We are delighted that you enjoyed your stay with us, and I do hope we will have the pleasure of welcoming you back in the not too distant future. Best regards, Fergel Twomey, General Manager

10/10 Excellent

laurence

8 Oct 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

You can't get better than this

Amazing place service is awesome

Stayed 3 nights in Oct 2017

Dear Laurence, Thank you so much for sharing this lovely review. Amazing and awesome is what we aim for and I am delighted to see that we have hit the mark. Please do not hesitate to let us know if we can be of any further assistance. We are all very much looking forward to hopefully welcoming you back soon. Best regards, Fergel Twomey General Manager

10/10 Excellent

Verified traveller

12 Jun 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jun 2017

Dear Guest, Thank you for rating your recent stay at Cheval Thorney Court. We are pleased to see that you had an enjoyable experience, and if we can be of any further assistance, please do not hesitate to let us know. I do hope we will have the pleasure of welcoming you back in the not too distant future. Best regards, Fergel Twomey General Manager

10/10 Excellent

mohd , Qatar

22 May 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice apartments in front of Hyde park

Very comfortable and quiet with no disturbances.location is very good and near to shopping on high street Kensington and you can walk directly to the Hyde park.

Response from . on 23 May 2017

Dear Mohd, Thank you so much for taking the time to review your stay at Cheval Thorney Court. I am delighted to hear that you were comfortable and got to enjoy a little peace and quiet in your apartment and the park, along with a spot of shopping on the high street. If we can be of any further assistance, please do not hesitate to get in touch. We are all looking forward to hopefully welcoming you back in the not too distant future. Best regards, Fergel Twomey General Manager

10/10 Excellent

Surinder Oberoi, Bilbao, Spain

22 Jan 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Central location

Fantastic Aparthotel which defines privacy, good service, centrally located, great restaurants around the vicinity and above all, great people!!

Response from Fergel on 3 Feb 2017

Dear Surinder Oberoi, Thank you so much for sharing this lovely review on Cheval Thorney Court! The team was delighted to read your comments, and I could see them glow with pride. We are all looking forward to welcoming you back soon. Best regards, Fergel Twomey, General Manager

10/10 Excellent

Verified traveller

10 Dec 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best kept secret in London

We were lucky enough to stay for a week, can't wait to go back.

Response from General Manager on 15 Dec 2016

Dear Guest, Thank you so much for taking the time to review your recent stay at Cheval Thorney Court. I am delighted to hear that you can't wait to return, and we are all looking forward to welcoming you back in the not too distant future. Best regards, Allison Mitchell, General Manager

10/10 Excellent

Paul, Chicago, IL

19 Jun 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Hotel in Kensington

Hotel was spacious, comfortable and clean, with attentive staff and good amenities. We especially liked having an in-unit washer-dryer, as it meant we could economize on packing.

10/10 Excellent

Verified traveller

13 Jun 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Home away from home

6th stay in 2 years. Always a pleasure. Friendly staff and efficient conceirge team.

10/10 Excellent

Expedia, Scunthorpe

9 Dec 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic

The hotel was superb, there was 2 adults and 3 children and the staff were very helpful and polite. Would love to go back

8/10 Good

Fahad

23 Nov 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

8 Nov 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short family stay in London

Excellent! We really enjoyed our stay and will definitely be back again. Beautiful apartment with the view to Hyde Park, excellent services, attention to every detail.

6/10 Okay

Verified traveller

4 Jul 2015

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities, room comfort

Large space, friendly staff, undesirable amenities

This apartment does not deserve the four and five star ratings it has been receiving, unless the reviewers in question are accepting of substandard amenities. In short, the air conditioning was only connected to the master bedroom and living room, not the second bedroom (NOT disclosed), the washer and dryer only washed but did not dry clothing, the magnetic door key never worked (the reception staff had to lock and unlock it from their desk), the kitchen smelled of burnt coffee or some other odor, the apartment was not ready at 3 pm as promised, and the master shower, shall we say, was interesting. Make sure you exit the tub before turning off the water unless you want the equivalent of an ice bucket dumped on you. On the plus side: excellent location, quiet neighbourhood with tons of restaurants and bars, friendly staff, breakfast items waiting for you in kitchen upon arrival, 1,700-plus square feet (huge for Europe).

10/10 Excellent

Audrey, Redwood City, CA

27 Apr 2015

Liked: Cleanliness, staff & service, property conditions & facilities

Great Location!!!

Large apartment with plenty of space and amenities for a family staying in London for 10 days. The location was excellent and the staff was friendly and helpful. The hotel is located in a more residential and less touristy area with nice shopping and restaurants within walking distance. The was easy access to the tube, hop-on buses and taxis too.

10/10 Excellent

Paul

13 Nov 2023

Liked: Cleanliness, room comfort

Very good

Very good ; just missing 1 elevator for full comfort.

Stayed 1 night in Nov 2023

Response from Fergel Twomey on 15 Nov 2023

Dear Paul, Thank you for taking the time to review your recent stay at Cheval Thorney Court. We are delighted to see that you had an enjoyable time with us. Rest assured, we have been working hard to bring the broken down elevator back into service, and please accept my apologies for any waiting times or inconvenience the reduced lift service may have caused. I do hope we will have the pleasure of welcoming you back in the not too distant future. Best regards, Fergel TwomeyGeneral Manager

10/10 Excellent

Yoko

14 Nov 2016

Liked: Cleanliness, property conditions & facilities, room comfort

広いお部屋でゆったり。

ハイドパークが目の前広々とゆったりしたお部屋で快適でした。でもひろすぎて暖房で部屋が暖まるまで時間がかかりました。チェックインまえからスチームをつけておいていただけるとよかったです。

Response from General Manager on 17 Nov 2016

Dear Guest, Thank you for sharing your feedback on your recent stay at Cheval Thorney Court. I am delighted that you enjoyed the comfort of our spacious apartments; however, I am very sorry that you felt cold at the start of your stay. At this time of year, temperature changes happen rather quickly and unpredictably. This and the varying personal preferences of our guests unfortunately make it a little difficult to always get the temperature right from the start. Please accept my apologies for any inconvenience caused. I do hope we will have the pleasure of welcoming you back in the not too distant future. Best regards, Allison Mitchell General Manager

10/10 Excellent

Verified traveller

14 Sept 2015

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

整理很好，價格合理，但職員及清潔人員均態度不佳

很漂亮價格合理的房子，但職員從清潔人員到高級經理，大部分都沒禮貌，只有一兩個稍好，因為每次我給他們説thank you都沒有人回應，自己好像白痴一樣，這樣是服務人員應該有的態度嗎？連客人連聲多謝都不回應一句，不知跟我們是亞洲人有沒有關係，縂之不爽，希望改善，別破壞入住氣氛

8/10 Good

ジェニファー, 東京都品川区

13 Jul 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

親切なコンシェルジュに頼って住まうようにステイ

コンシェルジュが何人も常駐しており、ロンドン生活のあらゆる相談も即解決してくれる機動力の高いサービスアパートメント＆ホテルです。旅全体で9日間の最終日に、老親が家庭の日本食を食べたがるだろうから台所がある場所に宿泊しよう、という発想から(残念なことに)最後に一泊だけしました。食材の買い出しできる場所を教えてもらったり、部屋の説明と台所の設備の説明などのしてもらい、家電機器のマニュアルは自分で読みながら無事調理できました。何より助かったのは、年に一度あるかないかの、地下鉄(TUBE)の全線24時間ストライキがある日にロンドン以外の都市から移動してくることになっていたので、ホテルのコンシェルジュに事前に連絡して、国鉄駅にハイヤーを手配してもらい、また当日膨大な人で溢れる駅から運転手と落ち合うまでの連絡もサポートしてもらうことができ極度の疲労は回避できました。なお、お部屋は1階(日本の二階)2LDK140平米ほどで、各居室にバストイレがあり、家族それぞれがゆっくり気兼ねなくお風呂を使えました。来年以降は2〜3家族でこのホテル(またはグループない別ホテル)に長期で泊まりたいですね。家具は少し古臭く、インテリアに凝ったデザイナーズホテルとはほど遠いですが、清潔で使い易く、長期滞在にも問題はありません。