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Reviews of Arch hotel

4 out of 5
Arch hotel
Pemberton Gardens, London, England

Reviews

7.2

Good

Rating 10 - Excellent. 62 out of 258 reviews" "
Rating 8 - Good. 100 out of 258 reviews" "
Rating 6 - Okay. 46 out of 258 reviews" "
Rating 4 - Poor. 26 out of 258 reviews" "
Rating 2 - Terrible. 24 out of 258 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
They do not do breakfast which is the only issue but there are several options within 200 yards so no problem. very clean, modern, spacious rooms, helpful staff and easy parking (£20)
Stayed 1 night in Apr 2024

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Zahra

Liked: Cleanliness
Unfortunately, there was a strong unpleasant smell that came from the fridge and it was in the room overall
Stayed 1 night in Mar 2024

6/10 Okay

Laryssa

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Reception on 18 Feb 2024
Thank you for your honest review we looking forward to serve you again in future.

10/10 Excellent

bo

Stayed 3 nights in Feb 2024
Response from Kasim on 5 Feb 2024
HelloThank you for nice comments we wish to see you again soonKind regards Arch Hotel

6/10 Okay

Joseph

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Kris

Business traveller
Liked: Cleanliness, room comfort
Beautiful
Stayed 2 nights in Nov 2023

8/10 Good

Mark

Stayed 1 night in Jun 2023

10/10 Excellent

Jasmin

Travelled with group
Liked: Cleanliness, room comfort
Good , thank you!
Stayed 1 night in Feb 2023

8/10 Good

Aaron

Liked: Cleanliness, property conditions & facilities
I was amazed at how close it was to ALL forms of public transportation
Stayed 4 nights in Aug 2022

8/10 Good

Justine

Travelled with family
Liked: Cleanliness, room comfort
Near tube station
Room was lovely with all facilities although the wifu was rubbish. Staff were very friendly and it was a great location as the tube is a 5min walk away. Woukd stay again
Stayed 2 nights in Jun 2022

4/10 Poor

Catherine

Business traveller
Disliked: Cleanliness, room comfort
Not for us
Reception staff very on welcome and departure however - the property reception area was not 4* and did not smell very clean, scruffy - Arriving at hotel - people hanging around drunk outside the door on arrival and they were tenants - After returning later from dinner around 9ish - tenants had open room doors shouting across the corridor to each on ground floor just as one turns the corner from reception to access other rooms, very intimidating! Can’t believe reception did not tell them to stop as you could clearly hear the shouting - The room was average with dirty stained in need of repair net blinds and one which wouldn’t open properly - The room Had an access door which lead to 2 private doors One marked Staff and the other door to the room. There was a wire coming out from under the room marked STAFF which went under the access door and was plugged into a socket in the corridor - very odd and a hazard. - Just as one was about to fall asleep Staff obviously entered the room next door and started cooking and talking - The staff door closing and opening during night, very unsettling Overall not a good business stay for a Monday night and not a place I would bring my family.
Stayed 1 night in Jun 2022

8/10 Good

Salima

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Laurel

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2021
Response from Sachin on 1 Nov 2021
Hello Thank you for your Reviews. Kind regards Arch Hotel Reception

2/10 Terrible

Gary

Business traveller
Disliked: Cleanliness, room comfort
Very Rundown, shandy & dirty
Have stayed at this hotel 3 times before but not in the last 18 months & it was a good location with parking & always well looked after. Well on this trip I can only say my room was disgusting (see photos)! The mattress was dirty & stained, the walls filthy & smeared with dirt & handprints, around the floor boards filthy, damaged furniture, window blind broke off & just hooked over the fittings so it fell off as you tried to open it, toilet sheet damaged & hanging off!!! Lots more too, made a video which really shows how bad things are but can’t post on here. Spoke to manager verse email & 50% refund offered which never happened, now serval emails later no reply!! DONT STAY HERE ITS FILTHY!!! In today’s COVID hazard times I don’t believe the hygiene is good!!
Stayed 2 nights in Jun 2021

6/10 Okay

Imdat

Disliked: Room comfort
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Shabby (not so) chic
The guy on reception was lovely. The property was a good price. Just for one night and really booked as we needed parking. The property is badly in need of an upgrade. The bed had springs poking through.
Stayed 1 night in Jul 2021

10/10 Excellent

Martia

Business traveller
Liked: Cleanliness, room comfort
I felt comfortable and safe during my stay.
Stayed 1 night in Oct 2020

8/10 Good

Jo, Watford

Travelled with family
Liked: Cleanliness, amenities
Very clean, friendly staff, great location ;) The only issue (which isn’t the hotels fault) was that the church bells next door rang every hour on the quarter past ;/ so at 5.15am they rang 5 times, at 2.15am they rang 2 times etc! Woke the kids up every time.
Stayed 1 night in Jul 2020
Response from Abdul on 17 Aug 2020
Dear Guest, Thank you so much for staying with us. Surely the Church bell is something we cannot control and at the same time we do understand how it must have disturbed the kids. We hope this concern won't stop you from booking with us again. You were a lovely and humble guest. Thank you. Abdul Haq Team So Arch

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and good value for money. Great to travel within London
Stayed 3 nights in Mar 2020
Response from Kasim on 11 Mar 2020
Thank you for your comment and we wish you visit us again and your comments encourage us to improve our service for upper level. Kind regards

6/10 Okay

S

Liked: Staff & service
Reception friendly and great to have car parking on site (for a little extra) but room had signs of leak repair in progress and air conditioning unit whirring loudly all night meant little sleep!
Stayed 1 night in Mar 2020
Response from Kasim on 11 Mar 2020
Thank you for your comments and to let us know these issues and sorry for any inconvenience happened by the air conditioning unit we will ask our maintenance team to fix this whirring sound also. Kind regards Receptionist

6/10 Okay

nick

Liked: Staff & service
Dripping ceiling
Ceiling leaking through spotlight near the toilet so floor was wet and you got dripped on when using the toilet. Reception Staff were friendly and good. The room was nice and a good size but not the cleanest.
Stayed 1 night in Feb 2020
Response from Kasim on 1 Mar 2020
Hello Nick Thank you for your comment and this is helpful for our hotel to improve our services , and thank you for informing us about this issue to fix it quickly. We are very sorry for any inconvenience . Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020
Response from Sylwia S. Guest Relations Manager on 31 Jan 2020
Dear Guest, On behalf of our entire team, I would like to thank you for your kind review. It's wonderful to know that your stay was enjoyable. Our entire team work hard to provide a pleasant stay, so we are appreciative that you took the time to review our hotel. I'm glad you enjoyed So Arch and thank you for choosing us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2019
Response from Sylwia S. Guest Relations Manager on 23 Jan 2020
Thank you for choosing So Arch and taking the time to share your experience. We are looking forward to welcome you back soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 1 night in Dec 2019
Response from Sylwia S. Guest Relations Manager on 23 Jan 2020
Thank you for choosing So Arch and taking the time to share your experience. We are looking forward to welcome you back soon!

10/10 Excellent

Johnson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff Kasim and Arif are wonderful and very helpful. The room has refrigerator and micro wave. If I go back to London I will stay at this place again.
Stayed 4 nights in Dec 2019
Response from Sylwia S. Guest Relations Manager on 23 Jan 2020
Dear Guest, Thank you for sharing your kind review. I am so pleased to hear that you found your room facilities useful and that our staff delivered excellent service, especially Kasim and Arif. They are outstanding members of our team and I will certainly relay your appreciation. We look forward to your next visit to So Arch.

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
no heating
No heating in the room and the receptionist couldn’t help us with it apart from switching the air con on.The room was 12 degrees all night. Microwave didn’t work. Door was really stiff, making it difficult to open and shut.
Stayed 1 night in Nov 2019

6/10 Okay

PeterW, Chicago

Travelled with partner
Liked: Cleanliness
Convenient for our purpose. Very basic in terms of furnishings and amenities.
Stayed 10 nights in Oct 2019
Response from Gio on 28 Nov 2019
Thank you!!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend trip
Myself and two friends stayed here as we were attending a gig at the O2 Kentish Forum for a couple of joint birthdays. The room was clean, tidy, well sized and overall pretty good, the only bad thing is the church next door, with bells chiming every other hour, 12 minutes past the hour.
Stayed 1 night in Oct 2019

4/10 Poor

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not luxury and not an Aparthotel
This is neither luxury nor an Aparthotel. Mattress looked and felt 20 years old and had to sleep on the bed settee as bed so non-supportive and uncomfortable. Furniture all old and tatty. Air con worked only some of the time. Place is basically for social housing with hotels.com clients filling the gaps. No bar, no restaurant, no communal lounge ie NOT a hotel/aparthotel at all. Free international phonically on site but not even a phone; Any refund refused by owner/manager. Never again!
Stayed 3 nights in Oct 2019

2/10 Terrible

Jayanta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed only 1 night of 8 I paid for, no refund.
Terrible room condition, an extremely squeezed place at a decent rate. Even parking costs 10 pounds. As soon as we checked in, we realized we cannot stay for 8 nights that we have paid for already (1250 pounds), and checked out the next morning. No refund was issued whatsoever. So, even though we lost about 1000 pounds, I still feel we made the right decision. The manager knows that people would like to check out after seeing/staying in the room, and therefore puts in the clause of non-refundable in the bookings.
Stayed 8 nights in Aug 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

4/10 Poor

James

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, amenities
Location ok “Executive Room” was far from that and the state of the furniture was poor Aircon did not work and was not fixed Shaver plug did not work and was not fixed Not a boutique hotel!
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
The good: the location is fantastic for getting around London via the tube, having a toaster, microwave and fridge in the room is really helpful as it means you don’t have to eat out everyday, parking is great we managed to park about a 1 minute walk from our room and we felt safe with the car location (far enough from people walking by), the desk area with mirror was perfect for my wife doing makeup as the mirror had some lighting, there was a decent amount of storage for hanging clothes and hangers were provided. The not so good: there was no maid service so in the 5 days we stayed, the tea, coffee, shower gel, bins and cutlery used were not replaced, there was also no turn down service...the double bed was just two single mattresses together and so one of us was falling down the middle through the night, there were ants in the room (the room only had a small door separating it from outside so probably easy for little bugs to get in).
Stayed 4 nights in Jun 2019

2/10 Terrible

Stuart

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was upgraded to a duplex apartment which was great and such good value for money.
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Apr 2019

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic room, beautiful building. Staff was amazing and very helpful.
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Feb 2019

6/10 Okay

Ray, Manchester

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Loft was spacious. However horrible cigarette smell for a non smoking room. No curtain on shower. Window handles broken, windows leaked terribly on a rainy day. Bed was uncomfortable. Insufficient car spaces.
Stayed 5 nights in Jan 2019

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 out of 5 stars well deserved.
Nice place, great underground access less than a few minutes walk away. Air-con not working but we were given a small electric heater that did the job. For the price, the location, the service and the overall experience we would definitely stay here again. Thank you So Arch.
Stayed 2 nights in Jan 2019

6/10 Okay

NICHOLAS

Liked: Cleanliness, staff & service
Happy days
The Location was perfect for exploring London ( by nearby tube) . The amenities were good generally but the bed was noisy and a bit old ... and the stair hand rail was insecure . The private parking was very reassuring and there was always someone around in attendance - this was very good .We shall be back ! Thank you !!
Stayed 1 night in Dec 2018
Response from Kasim on 2 Jan 2019
Thank you for your nice words we wish see you again and enjoy your time here. Regards

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean tidy and spacious! Lots of parking and good location!
Stayed 1 night in Dec 2018
Response from Kasim on 2 Jan 2019
Thank you for your nice comment and we wish see you again soon. Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2018
Response from Kasim on 2 Jan 2019
Thank you