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Reviews of Apartment Wharf – Water Gardens

Apartment Wharf – Water Gardens
Water Gardens Square, Southwark, London, England

Reviews

7.4

Good

Rating 10 - Excellent. 2 out of 15 reviews" "
Rating 8 - Good. 8 out of 15 reviews" "
Rating 6 - Okay. 4 out of 15 reviews" "
Rating 4 - Poor. 0 out of 15 reviews" "
Rating 2 - Terrible. 1 out of 15 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Nice position and nice apartment overall, few things can be improved but essentially a good stay
Stayed 3 nights in Jun 2019
Response from Customer Service Team on 5 Jul 2019
Thank you for your feedback. We are very happy that you liked our apartment. You are welcome to come again. Regards, Customer Service Team

8/10 Good

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Customer Service Team on 25 Oct 2018
Dear Jodi, it was a pleasure hosting you. We hope to see you again soon. Regards, Customer Service Team

8/10 Good

EXEGETICS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great to stay for business trip
Very clean, up to date apartment. Easy access through agent.
Stayed 4 nights in Feb 2018
Response from Customer Service Team on 14 Mar 2018
Thank you for your feedback. We are very happy you liked our apartment. We hope to host you again soon. Regards, Customer Service Team

2/10 Terrible

Matt, NY

Don't book here if you want flexibility
We booked a weeks accommodation here but needed to change the dates. They refused to provide any refund even though we wanted to change to two weeks at a later date and they had accommodation available. So not for you if you think you want any flexibility in dates.
Stayed 6 nights in Feb 2018
Response from Customer Service Team on 2 Mar 2018
Dear Matt, your feedback is very important for us in order to improve our service. We regret to inform you that our policy, visible before proceeding with the reservation, is a non-refundable and non-amendable one. We hope to host you in the future. Regards, Customer Service Team

8/10 Good

Tim

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017
Response from Apartment Wharf Team on 20 Oct 2017
Thank you for your feedback. We are very happy you liked our apartment. We hope to host you again soon. Regards, Customer Service Team

8/10 Good

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient place to be for London sightseeing.
The unit was very comfortable for 4 adults both bedrooms where large and the bathroom a good size. There was no tea towels or dish cloths which was a bit of a nuisance. The hob had a knob missing and could have been cleaner as could the oven. The on suite was ok though could have done with somewhere to put toiletries etc . The shower was good but no soap dish all small things really on the whole we where very pleased with the place. the major complaint was car parking none available and as we booked the apartment because of onsite parking we where very upset to find neither us or our friends had anywhere to park. After a bit of complaining and upset we did get parking One train stop away which was better than nothing so please if you book and have a car check and double check parking is available for you.
Response from General Manager on 1 Dec 2016
Thank you for your feedback. We are very happy you liked our apartment. Unfortunately, at the time of your arrival, we could not provide a parking space as the garage had flooded and was not accessible. We apologize for any inconvenience this may have caused you. We hope to host you again soon. Regards, Apartment Wharf Team

6/10 Okay

Joe

Liked: Cleanliness, room comfort
Nice apartment, but it needs renovation
We stayed for three nights in this apartment, it is spacious, bright. There is no air conditioning, but it is cool at night so not a big problem. There are a few issues: 1. Water leaking in the sink at kitchen; 2. Water drains very slowly in the shower;
Response from General Manager on 15 Sept 2016
Thank you for your feedback. We are very happy that you liked the apartment. We have already improved the details you mentioned. We hope to host you again when you are back to London. Regards, Apartment Wharf Team

10/10 Excellent

Sonal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, huge apartment, clean
Excellent location, huge apartment, loads of space
Response from Apartment Wharf Team on 21 Jun 2016
Thank you for your feedback. We are very happy you liked our apartment. We hope to host you again soon. Regards, Apartment Wharf Team

8/10 Good

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Calme et proche du plein centre
Appartement très bien placé dans quartier calme et proche du metro Canada water. L'appartement est grand et bien équipé
Stayed 3 nights in Jan 2019
Response from Customer Service Team on 19 Jan 2019
Merci pour votre retour. Il nous fait un grand plaisir que vous ayez aimé notre appartement. Nous espérons vous accueillir à nouveau prochainement. Bien à vous, Customer Service Team

10/10 Excellent

Johanna

Good Location
Locacion good for our purposes. Two minute walk to tubestation. Spacious apartment, only downside low ceilings, ground floor and not enough ventilation in bedrooms( no air con). Ver clean and comfortsble apartment otherwise.
Stayed 3 nights in Sep 2018
Response from Customer Service Team on 12 Sept 2018
Dear Johanna, thank you for your feedback. We are very happy you liked our apartment. We hope to host you again soon. Regards, Customer Service Team

6/10 Okay

Verified traveller

Liked: Room comfort
Zentrale Lage
Check-in hat gut und unproblematisch funktioniert. Anlage insgesamt ansprechend und gepflegt.
Response from Apartment Wharf Team on 2 Dec 2016
Thank you for your review. We are very happy that you liked the apartment. Your review is very important for us. We have already improved the details you mentioned. We hope to host you again. Kind regards, Apartment Wharf Team

6/10 Okay

Pam, Italien

Disliked: Cleanliness, room comfort
Die Unterkunft liegt an einer optimalen Anbindung zu den öffentlichen Verkehrsmitteln (auch Flughafen London City und Heathrow). Die Sauberkeit der Bäder, Böden und des Geschirrs wurde nicht überprüft - einen Zuschlag für die Endreinigung muss man zwar nicht bezahlen, dennoch wäre es wünschenswert, dass man sich z.B. das Geschirr vor Gebrauch nicht selbst spülen muss.
Response from Apartment Wharf Team on 26 Nov 2016
Dear Pam, thank you for your feedback. We are sorry to hear that our place was a bit dirty. We provide always a professional cleaning service to high standards and, as we informed you at the check-in, you could have contacted us for any issue you found in the property. Unfortunately, we didn't receive any call from you and for this reason we couldn't provide an extra free cleaning service for you. Please accept our apologies. Best regards, Apartment Wharf Team

8/10 Good

Jan Åke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fin leilighet i østlige London
Fin leilighet med to soverom og to bad i østlige London. Litt utenfor allfarvei, men veldig greit tilgjengelig via undergrunnen (Jubilee line til Canada Waters). Rolig område, men ikke det mest spennende. Men der finnes kafeer, restauranter etc i nærheten. Dagligvarebutikk like ved. Bra utstyrt leilighet som kan anbefales.
Response from General Manager on 24 Nov 2016
Thank you for your feedback. We are very happy that you liked our apartment. You are welcome to come again. Regards, Apartment Wharf Team

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Apartment für einen kurzen Aufenthalt
Response from ApartmentWharf Team on 1 Nov 2016
Thank you for your feedback. We are always trying to improve our service. We hope to host you again. Regards, ApartmentWharf Team

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Canada Water
Très bien situé et grande surface Les accessoires ne sont pas complets et d'entré de gamme Très belle cuisine bien équipé en electro ménager
Response from Apartment Wharf Team on 22 Jul 2016
Thank you for your feedback. We are very happy you liked our apartment. We hope to host you again soon. Regards, Apartment Wharf Team