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Reviews of Alexandra Hotel

2.5 out of 5
Alexandra Hotel
159/161 Sussex Gardens Hyde Park, London, England

Reviews

6.8
Rating 10 - Excellent. 147 out of 1000 reviews" "
Rating 8 - Good. 359 out of 1000 reviews" "
Rating 6 - Okay. 298 out of 1000 reviews" "
Rating 4 - Poor. 118 out of 1000 reviews" "
Rating 2 - Terrible. 78 out of 1000 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Keith

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The lift did not reach the third floor. The plumbing in the bathroom was inefficient and at one point water came through the bathroom ceiling. Toilet flush hard to operate and shower difficult to maintain a suitable warm temperature.
Stayed 2 nights in Apr 2024

10/10 Excellent

Adam, Bury St. Edmunds

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to use as a base to explore London. 5minute walk to Paddington and a lot of room in the 3 person room.
Stayed 1 night in Apr 2024

8/10 Good

Sue

Travelled with partner
Liked: Cleanliness, staff & service
Good location. Relaxing stay
Stayed 1 night in Apr 2024

8/10 Good

Naomi

Liked: Staff & service
Stayed 1 night in Apr 2024

2/10 Terrible

Mahnoor

Stayed 1 night in Mar 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Salim

Liked: Cleanliness, staff & service, property conditions & facilities
Cheers for serving
Stayed 1 night in Feb 2024

6/10 Okay

Torry D

Liked: Cleanliness
Disliked: Staff & service
It was alright. You get what you pay for. The room and bathroom was clean. Staff could have been friendlier and more welcoming.
Stayed 1 night in Feb 2024

6/10 Okay

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024

4/10 Poor

Zaheer

Business traveller
Disliked: Cleanliness, amenities
The Alexandra Hotel is not suited for stays over 1 night. It is very dated and not clean. There were still other people hairs on the bed that stuck to my clothes which highly proves that the sheets were not changed after last guest checked out. The room was very small but had the bare minimum required to be adequate. But the shower was a very tight squeeze and there was no hot water on the evening of check in, but next morning was fine. Transport links are good so that's a plus. And many places to eat just outside. The continental breakfast was sparce but again adequate.
Stayed 1 night in Jan 2024

10/10 Excellent

RODRIGO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was good but could be more clean, The staff could be friendlier, especially those who work at the front desk. good location
Stayed 3 nights in Dec 2023

10/10 Excellent

keerthy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay
Stayed 1 night in Dec 2023

10/10 Excellent

Melika

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
It was very good for just sleeping, quick 4 nights stay to visit London, we loved it, breakfast was very handy before going out for the day. Thanks and see you soon again.
Stayed 4 nights in Dec 2023

8/10 Good

Dvir

Travelled with partner
Liked: Cleanliness, staff & service
luggage keeping very helpful
Stayed 1 night in Dec 2023

8/10 Good

dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly excellent for price
Very pleasantly surprised - I required a room for a night - a very short stay. Expected something below average I was very surprised with the room - small yet practical, good location and the most important absolutely spotlessly clean. Shower was excellent high powered, didn't have breakfast as I checked out at 06:00 am. Definitely stay here again
Stayed 1 night in Dec 2023

6/10 Okay

Richard

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Good location .good for one night. Reception staff not really welcoming. Basic.
Stayed 1 night in Nov 2023

10/10 Excellent

Alok Kumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I opted for this hotel during my solo visit to london for 4 days. Apart from the safe and super convenient location in central london, the helpful staff members are the reason for this hotel standing out from the rest. Hotel is clean, quiet, safe and easily walkable from Paddington Station and thereby very well connected. Their breakfast is basic but sufficient. Anyone would love the hotel, if 5 star facility is not expected at this budget. If i happen to visit london again, i will be opting for the same hotel!
Stayed 4 nights in Nov 2023

4/10 Poor

Gillian

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The acoustics are bad as we could hear people clearly next door to us. Our room was right up the top of the hotel with a steep staircase which would not suit a lot of people with walking issues. Breakfast was until 9.15. We turned up at 8.50 and there was hardly anything left. The staff were friendly and the hotel was in a good location.
Stayed 1 night in Nov 2023

8/10 Good

Sally

Business traveller
Liked: Cleanliness
Stayed 1 night in Nov 2023

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Tiny room, nice hotel, but uncomfortable if hot.
Older hotel in a great location easy walk from Paddington with lots of (mostly touristy) dining and drinking options. Excellent service - we were able to check in well before the advertised time, which was a pleasant surprise, and a very good breakfast. Unfortunately it was very hot when we were there and our tiny upstairs room was unbearably hot. It had a fan that was mysteriously able to operate without moving any air - a frustrating night.
Stayed 1 night in Sep 2023

10/10 Excellent

Beverley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly
Lovely stay, friendly front of desk.
Stayed 1 night in Oct 2023

6/10 Okay

Justin

Liked: Cleanliness, amenities, property conditions & facilities
It was a nice hotel and in a nice location.Very clean.Only thing that was a little off putting was the front desk receptionist didn't make eye contact at all and just seemed bothered to be there.
Stayed 1 night in Oct 2023

10/10 Excellent

Ramavtar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property. Spacious room and bathroom. Easy check in and checkout. Happy to stay again.
Stayed 2 nights in Oct 2023

4/10 Poor

Guy, Vancouver

Disliked: Cleanliness, property conditions & facilities
Never slept in a cupboard before. Single room very small, near elevator and very noisy with heating system. Probably better paying a little more for bigger room. Cannot recommend this hotel.
Stayed 1 night in Oct 2023

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and reasonably priced for a family room.
Stayed 1 night in Oct 2023

10/10 Excellent

Joan

Stayed 1 night in Oct 2023

4/10 Poor

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023

6/10 Okay

Jon

Business traveller
Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2023

8/10 Good

MARTYN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Clean, convenient, easy to access. Great location for Paddington station with access to Heathrow. Pleased with the comfort and quality
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy London base.
Hotel was well located close to Paddington Station. It is a small hotel in an old town house so has some stairs to deal with despite having elevators. The twin room was quite spacious for London and was clean and comfortable with basic amenities and the breakfast is a range of cereals and boiled eggs with yogurts and toast. The staff were friendly and helpful.
Stayed 8 nights in Sep 2023

8/10 Good

Konstantinos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very basic room and the only fault was the very loud noisy electrical fan It was hit sbd I had to turn it on and had to close it after 30 minutes just to get some sleep
Stayed 1 night in Sep 2023

8/10 Good

Duncan

Stayed 3 nights in Aug 2023

6/10 Okay

Whitney

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Item missing from room and no help
The stay was good. They will take your bags early. But unfortunately we left something behind in the room and rather than act as if they cared they brushed it off. I understand it was our mistake but you would assume they would at least act as if they wanted to try to locate it. Instead we are told that all the cleaning staff is new and maybe they will be able to contact us if "anything comes up". I would love to be able to edit this review in the future and let everyone know the staff attempted to find the lost item.
Stayed 3 nights in Aug 2023

6/10 Okay

Ian

Liked: Cleanliness, staff & service
Birthday weekend
The first night we were kept awake until the early hours by other hotel guests, shutting the window to keep the noise out, made the room like an over, switching the room fan on to cool the room down and we were faced with another racket, so a poor first night. Breakfast was nothing to write home about, but not what we expected from a 3* hotel, we have had better in a budget hotel. The second night, we thought we had we had been moved to one of these rent a room by the hour hotels, not what you want when you just want to sleep. The hotel was clean, the staff were polite and the location is within 5 minutes of Paddington station.
Stayed 2 nights in Aug 2023

8/10 Good

Charlotte

Stayed 2 nights in Aug 2023

10/10 Excellent

Samantha

Stayed 3 nights in Jul 2023

8/10 Good

Emerson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2023

10/10 Excellent

Kirby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel for the value. Excellent location and decent free breakfast included.
Stayed 2 nights in Jul 2023

6/10 Okay

virginia

Stayed 1 night in Jul 2023

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly start. Let me in my room early if possible . My room has everything g I need.
Stayed 12 nights in Jun 2023

8/10 Good

Jeffrey

Stayed 1 night in Jun 2023

2/10 Terrible

Ariel

Travelled with family
Short walk to Peddington train station, Hyde park, Kensintgon Palace and local restaurants and shops.
Stayed 1 night in Jun 2023

8/10 Good

Neville

Liked: Cleanliness, staff & service
Helpful reception staff
Stayed 2 nights in Jun 2023

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasantly surprised by this hotel in the area it is and for the rate paid at short notice on a bank holiday weekend. It is a bit outdated but was clean and comfortable, and had a limited continental breakfast included. Downside was having to use stairs before being able to use the lift, and then to access the top floor had to also use stairs which are quite steep so not really suitable for those with mobility issues.
Stayed 2 nights in May 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay
Stayed 2 nights in May 2023

10/10 Excellent

Adarsh

Stayed 1 night in May 2023

6/10 Okay

Karyn

The location of the hotel is great - less than 5 minutes walk to Paddington Station (tube & train to Heathrow), easy walk to Hyde Park & Oxford Street. That's the best part. The hotel itself is dated, a bit worn & the rooms are small. It seemed clean enough, but it would be nice to have dead bolts on the doors. I was there before check in, my luggage, along with lots of others, was stored openly in the lobby. Breakfast was mediocre & served downstairs in a non-accessible room. Staff were helpful, but were dismissive when I found a mouse in my room - luckily that was on my last night!
Stayed 4 nights in May 2023

2/10 Terrible

Sonia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing good. I was given a room that had the smell of cigarettes and smoking. Blankets had burnt holes from cigarettes. We don’t smoke and didn’t want a smoking room. The front desk staff said no other room was available and was also rude. Wi-fi didn’t work at all inside the room. Terrible experience. Never staying there again!
Stayed 1 night in May 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful, polite smiling staff, clean and basic decor but sufficient, excellent location as close to Paddington Station and Hyde Park and some fabulous restaurants are near to the hotel.
Stayed 1 night in May 2023