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Reviews of The Captain Cook Hotel

3 out of 5
The Captain Cook Hotel
203-205 Dawes Rd, Fulham, London, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 162 out of 302 reviews" "
Rating 8 - Good. 105 out of 302 reviews" "
Rating 6 - Okay. 28 out of 302 reviews" "
Rating 4 - Poor. 4 out of 302 reviews" "
Rating 2 - Terrible. 3 out of 302 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and its attached bar were wonderful, and both the owner and the staff were all lovely as well. I would just highlight three things to be mindful off: 1) It's a bit far from the center of London, Google said it was roughly less than 30 minutes away, but with commute traffic it was closer to 45 minutes. 2) Since its a historical building they aren't allowed to add an elevator, so you'll need to go up a fairly length flight of stairs, be mindful with your luggage. 3) And lastly, the bathroom facilities are shared between room, so the bathroom is split into three separate rooms, one with the shower, one with the sink, and one with the toilet. It took some getting used to, but I was still very happy with our stay there, and I recommend you try out their menu at the bar.
Stayed 2 nights in Apr 2024

10/10 Excellent

Joel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully kept and reasonably priced! Highly recommended.
Stayed 2 nights in Apr 2024

10/10 Excellent

Aleisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large spacious room, super king size bed, and all on top of a great pub. The pub served food all day, was bright and airy, never too busy that noise would be an issue. All round lovely pub and hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Calum

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Audrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Emjoyed our stay.parking free very good.staff very good.
Stayed 1 night in Apr 2024

6/10 Okay

Andrew

Liked: Cleanliness, staff & service
Perfectly comfortable but a little dated and run down. Lots of noise from street.
Stayed 1 night in Apr 2024

10/10 Excellent

Calum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roomy and comfortable rooms, great location close to London centre but outside of the noise and traffic. I loved it so much I booked an extra night, didn't want to leave!
Stayed 1 night in Apr 2024

10/10 Excellent

Shelli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner greeted us upon arrival and was very kind and helpful. The room was well equipped, clean, and charming! We ate several times in the pub downstairs and the service and food are excellent. Overall, we really enjoyed our stay and will definitely return.
Stayed 4 nights in Mar 2024

4/10 Poor

Lisa

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
When we arrived at the property, I told the manager I had left my phone on the plane and was upset because we had no idea how to get around. She had a fake accent she used when taking people to their rooms. (I heard her do it to another guest.) It was very exaggerated and though she spoke English it sounded like an Italian accent. (She was definitely not Italian.) However, when I went into the pub that evening, she treated me like she didn't know me. She and another waitress made me feel unwelcome. I got onto the internet to print out our trip information and tickets we bought. If you have never lost a phone, it is earth-shattering when overseas. I asked if I could print them on her printer. She reluctantly said yes. However, I was having a problem finding them. I asked if I could come in the next day and print them, and she said no. (Remember just hours before I had told her about not having a phone. Instead, I was given directions to a printer a few streets over. We were paying guests!! My husband and I ended up finding a cheap phone from a company in London. We used it for googling and for taking pictures. My husband insisted on keeping up with that phone so I wouldn't lose another one. The morning we left I picked up the phone to see what time it was. I put it back and my husband thought I had packed it and I assumed he did because he had had it the whole time. We are sure it was in the unmade bed where I put it. She said they didn't have it.

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, amenities
Reasonable price for last minute booking. Ideal location to stamford bridge. Lovely bar on site. Clean comfortable room. Issue in not being able to shut bathroom window (old rattling frames that got stuck on runners). Did call for assistance but it was very late and told to keep bathroom door shut to keep room warm.
Stayed 1 night in Mar 2024

10/10 Excellent

Scott, London

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great value, friendly place to stay in west London.
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Stayed 2 nights in Jan 2024

6/10 Okay

John, Brooklyn

Liked: Staff & service
I had noticed this hotel online a couple of years ago and planned to stay there one day. I eventually got my chance last week. I had been led to believe that this was a pub with a small number of unique and welcoming rooms upstairs. However, once I'd managed to navigate two narrow flights of stairs with heavy bags (with the help of the very amenable barman), it was clear that the accommodation was not quite what I imagined. The room itself was fine. However, there was a shared bathroom and toilet which was okay but not ideal.
Stayed 1 night in Jan 2024

6/10 Okay

John, Brooklyn

Liked: Staff & service
The description of the Captain Cook makes it sound like a pub with a handful of
Stayed 1 night in Jan 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing, spaiois but cozy and warm room with nice decor. Nice and clean bathroom with walk in shower. Friendly staff, good location. The pub is great too.
Stayed 1 night in Dec 2023

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed at the Captain Cook for 2 weeks and had such a great stay. Public transport was easily accessible. The room was a great size with a comfy bed. The only recommendation I would have is to maybe just have signs reminding other guests to mind their noise level. There were guests that slammed doors so loudly without any regard for the rest of the guests. Other than that were already counting down the days for our next stay.
Stayed 13 nights in Nov 2023

10/10 Excellent

Reno

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly. Very simple and easy check in.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
warm and cosy,the staff very pleasant.
Stayed 1 night in Nov 2023

8/10 Good

SP

Stayed 1 night in Nov 2023

10/10 Excellent

Riley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Excellent staff, service and food. Good location for us
Stayed 3 nights in Nov 2023

8/10 Good

Randy, Grover Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again. Very lovely place. Fulham is a great town.

8/10 Good

Jason

Stayed 1 night in Oct 2023

8/10 Good

P

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Needs TLC and a refurb. X
Amazingly sized room, bed was a super size the matress qas well past needing an upgrade, the shower in the morning was broken so neither my husband nor myself could stand under the fittibg as it hubg down too low, however the showerbon the labding more than made up for our rooms shortfalls.
Stayed 1 night in Oct 2023

6/10 Okay

Patrizia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is well located in a quieter part of the city. The room is spacious and is exactly as advertised. The only downside was the windows don’t close thoroughly so you can hear street noise throughout the night, and especially in the morning. Overall good place for its price.
Stayed 1 night in Sep 2023

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not to be missed
Had I found this hotel years ago I would have kept to myself as it was so good, however as a 78 year old with not too many years left I am happy to pass on to others my recommendation for this first-class hotel. The room was clean and the bed comfortable, the reception was so friendly and helpful, on top of this the pub does fantastic Spanish food at reasonable prices. It is obviously a very popular hotel pub that you have to book weeks sometimes months in advance. Well done keep up the good work.
Stayed 2 nights in Sep 2023

10/10 Excellent

Joane

Liked: Cleanliness, staff & service, property conditions & facilities
The owner was engaging and lovely. The restaurant was excellent. Rooms were nice and clean.
Stayed 2 nights in Sep 2023

10/10 Excellent

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night and really enjoyed it, and will definitely be back! The owner, service, and food was great. Everything was clean and quiet in the hotel part, but the restaurant was very lively and fun. She let us check in early also, which was awesome since we traveled a ways. My husband and I wait to come back and spend some more time here.

8/10 Good

Hannah

Liked: Cleanliness, staff & service
A lovely stay, very comfy bed. Staff were friendly and helpful, food in their restaurant was 5* Only criticism was the shower pressure wasn’t great but everything else was fantastic
Stayed 1 night in Sep 2023

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
A good size room, had the ensuite. Big comfortable bed, tv and tea/ coffee facilities. Well decorated room. Free toiletries. 10% discount for food at the bar due to staying there. Tapas food was amazing, good selection of wine, beers. Even got a 10% at MIL kitchen. Staff were great, friendly and couldnt do enough for you
Stayed 2 nights in Sep 2023

10/10 Excellent

MAURICE

Stayed 1 night in Aug 2023

8/10 Good

Hilary

Stayed 1 night in Jul 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality and value
Very comfortable, bright and good sized room. Well fitted shower room. There was no noise from the other rooms or the bar downstairs. The bar/restaurant downstairs is very well styled and serves very good food. It is a very pleasant place to eat with reasonable prices.
Stayed 3 nights in Jul 2023

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at the Cook were amazing. Very attentive to our requests.
Stayed 7 nights in Jul 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spot On!
Lovely comfortable room in peaceful location, highly recommended
Stayed 1 night in Jun 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Jun 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice size room, with decent facilities. A fan was put in due to the warm weather which was nice and sorted us out an iron for our clothes! Just on a personal preference, i dont particularly like two beds attached togrther to make a super king but they were comfy enough after a long day of walking round London. Nice location with easy links to the tube stations, a short 10 min walk to 2 and a little further for another. Would def stay again. Staff very friendly and polite and everything was nice, clean and easy to use.
Stayed 1 night in Jun 2023

8/10 Good

Rebecca

Liked: Staff & service, room comfort
Amazing bed.
Checkin was easy and super friendly, the room was nice but a little ropey around the edges. The bed was amazing & the added fan during this weeks temp was nice. Overall we enjoyed The Captain Cook Hotel. The only downside for us personally (which isn't the hotels issue) is to go anywhere central into London as a tourist you're faced with a bus bus walk or a bus train walk.
Stayed 2 nights in Jun 2023

8/10 Good

Lois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Andrew

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Host was great, very helpful. Two pretty tight flights of stairs to go up which was tough with our luggage, but not a big deal at all.
Stayed 2 nights in May 2023

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

michael

Stayed 1 night in May 2023

8/10 Good

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable bed and hot shower. Easy to get into city by public transport. Very good value for money.
Stayed 2 nights in May 2023

10/10 Excellent

Deb

Stayed 1 night in May 2023

10/10 Excellent

Marissa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The pub and hotel were excellent. My boyfriend and I had a lovely dinner, tapas was excellent. And the Rose wine. Had a lovely en-suite room although had to move the side table as was positioned so it was hard to get into bed! Easy check in and check out
Stayed 1 night in May 2023