Dear Stephen,Thank you for your review, we're thrilled to hear that you loved your stay! We take great pride in providing a memorable stay. We hope to welcome you back again soon! Warm regards, Joao Pita

Dear Amanda,Thank you for choosing to stay with us at St Martins Lane, and taking the time to provide us with your feedback.At Morgans Originals, we strive to curate memorable moments and create destinations at each of our properties. We value our guests and understand how important it is to offer exceptional service, we also very much appreciate your business and hope that you will remain a regular guest.Thank you, taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon!Warm regards, Ottavia

Dear Ronald, Thank you for your review, we're thrilled to hear that you loved your stay! We take great pride in providing a memorable stay. We hope to welcome you back again soon! Warm regards, Joao Pita

Dear Clay,Thank you for taking the time to share your feedback regarding your recent stay with us. I want to extend my sincerest apologies for failing to meet your expectations as an Expedia Premium VIP member.I am truly sorry that we were unable to provide you with the upgrade you anticipated due to high occupancy during your visit. However, I am pleased to inform you that your 20% discount on F&B has been applied as per your membership benefits.I am deeply disappointed to hear about the additional shortcomings you experienced during your stay. It's unacceptable that no amenities or dining discounts were offered to you, and I apologize for the inconvenience caused. Furthermore, I apologize for the miscommunication regarding the availability of space in the cocktail lounge and the unfulfilled promise of sending a bottle of champagne to your room.Rest assured, I will personally investigate these issues and take immediate action to prevent similar occurrences in the future. Your feedback is invaluable to us, and we will use it to improve our services and ensure a more enjoyable experience for all our guests.Once again, I apologize for the lapses in service you encountered, and I hope you will give us another opportunity to exceed your expectations in the future. Should you have any further concerns or if there's anything else I can assist you with, please don't hesitate to contact me directly.Warm regards,Ali A

Dear Pietro, Thank you for your review, we're thrilled to hear that you loved your stay! We take great pride in providing a memorable stay. We hope to welcome you back again soon! Warm regards, Joao Pita

Dear Ronald, Thank you for your review, we're thrilled to hear that you loved your stay! We take great pride in providing a memorable stay. We hope to welcome you back again soon! Warm regards, Joao Pita

Dear Andrew,Thank you for taking the time to share your feedback with us. We appreciate your honesty and apologize for any disappointment you experienced during your stay.We are committed to continually improving our facilities and services, and your comments will certainly help us in that endeavor.We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm regards,Ali A

Dear Andrew,Thank you for choosing to stay with us at St Martins Lane, and taking the time to provide us with your feedback.Andrew, we value our guests and understand how important it is to offer exceptional service, we also very much appreciate your business and hope that you will remain a regular guest. We sad to hear that we did not meet your expectations when it came to the blinds in you room. We will be sure to pass your feedback to the relevant department.Thank you for taking the time to share your experience, it means a lot to me and the rest of the team, and we look forward to welcoming you back soon!Warm regards, Ottavia

Dear David, Thank you for your review, we're thrilled to hear that you loved your stay! We take great pride in providing a memorable stay. We hope to welcome you back again soon! Warm regards, Joao Pita

Dear Howard,Thank you for choosing to stay with us at St Martins Lane, and taking the time to provide us with your feedback.We're delighted to hear that you enjoyed your stay with us. It's always wonderful to know that our guests appreciate the efforts of our staff and find our accommodations satisfactory. We'd love to welcome you for another stay, hopefully a longer one next time! Warm regards,Ottavia.

Dear Todd, Thank you for your review, we're thrilled to hear that you loved your stay! We take great pride in providing a memorable stay. We hope to welcome you back again soon! Warm regards, Kaisha

Dear Marcin, Thank you for your review, we're thrilled to hear that you loved your stay! We take great pride in providing a memorable stay. We hope to welcome you back again soon! Warm regards, Kaisha

Dear Catherine, Thank you for your review, we're thrilled to hear that you loved your stay! We take great pride in providing a memorable stay. We hope to welcome you back again soon! Warm regards, Kaisha

Dear Nichola, Thank you for your review, we're thrilled to hear that you loved your stay, we are happy to hear all the staff provided excellent customer service! We take great pride in providing a memorable stay and are proud that you loved the room and spacious bathroom. We really are in the best location, right in the heart of London. We hope to welcome you back again soon! Warm regards, Jenni

Dear Catherine,Thank you for taking the time to share your experience at St Martins Lane Hotel on Expedia. We truly appreciate your kind words and are thrilled to hear that you had an elegant and enjoyable stay with us.It's wonderful to hear that you found our team, rooms, and service to be elegant. Providing exceptional service and creating a comfortable atmosphere for our guests is always our top priority.We're delighted that you also appreciated the location of our hotel. Despite being in the bustling heart of London, we strive to provide a serene and private environment for our guests to relax and unwind. We are glad to hear that you found it lovely.Thank you once again for your glowing review. We hope to have the pleasure of welcoming you back to St Martins Lane Hotel for another outstanding experience in the future.Warm regards,Ali A

Dear Juan, Thank you for your review, we're thrilled to hear that you loved your stay! We take great pride in providing a memorable stay. We hope to welcome you back again soon! Warm regards, Joao Pita

Dear Andrea, hank you for sharing your feedback with us! We're delighted to hear that you found our hotel to be in the best possible location for theater-goers and that you appreciated our excellent overall location.We're also pleased that you found our staff to be very friendly and helpful. Your satisfaction is our priority, and we're glad that our team could contribute to making your stay enjoyable.We apologize for any inconvenience caused by the constant music, especially the repetitive bass. Your feedback is valuable to us, and we'll take it into consideration to ensure a more comfortable atmosphere for our guests in the future.While we understand your comment about the room size, we're glad to hear that you found it adequate and enjoyed the very modern decor.We truly appreciate your positive remarks and are honored that you would consider staying with us again. Should you choose to return, we'll do our best to make your next stay even more enjoyable. If there's anything specific you'd like us to improve upon for your next visit, please don't hesitate to let us know. We look forward to welcoming you back!Many thanks , Joao Pita

Dear Prasad, Thank you for choosing to stay with us at St Martins Lane, and taking the time to provide us with your feedback. Prasad, we value our guests and understand how important it is to offer exceptional service, we also very much appreciate your business and hope that you will remain a regular guest. We sad to hear that we did not meet your expectations when it came to the room. We do have other room categories, for families, if you do decide to give us another chance, other rooms have different layouts and views, all depending on the room category chosen. Early arrival is not always guaranteed, however we are sad to hear that this arrival experience dampened your stay with us. However, thank you again for taking the time to share your experience means a lot to me and the rest of the team, and we will be sure to pass your feedback onto the relevant departments! Many thanks, Jenni

Dear Adis, Thank you for your review, we're thrilled to hear that you loved your stay! We take great pride in providing a memorable stay. We hope to welcome you back again soon! Warm regards, Jenni

Dear Niara, Thank you for choosing to stay with us at St Martins Lane, and taking the time to provide us with your feedback.At Morgans Originals, we strive to curate memorable moments and create destinations at each of our properties. Thank you taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon!Best regards,Ottavia

Dear Pippa, Thank you so much for your glowing feedback! We're thrilled to hear that you had such a fantastic experience with us. It's incredibly rewarding to know that our staff, service, breakfast, housekeeping, ambience, and location all exceeded your expectations. Your satisfaction is our top priority, and we look forward to welcoming you back for another exceptional stay in the future!Many thanks, Joao Pita

Dear Odette, Thank you for your review, we're thrilled to hear that you loved our location and staff!! We take great pride in providing a memorable stay. We hope to welcome you back again soon! Warm regards, Kaisha

Dear Anil, Thank you for your review, we're thrilled to hear that you loved our location and beds!! We take great pride in providing a memorable stay. We hope to welcome you back again soon! Warm regards, Kaisha

Hello Justin, Thank you for your feedback! It was my pleasure to assist you with your requests and I am happy we found a solution in the end. Your happy spirit and humor was amazing throughout. Also thank you for your helpful tips for NYC. We hope to welcome you back soon. Many thanks, Jenni

Dear Edin, Thank you for your review, we're thrilled to hear that you loved our hotel, location and staff! We take great pride in providing a memorable stay. We hope to welcome you back again soon! Warm regards, Jenni

Dear Nicola, Thank you for your review, we're thrilled to hear that you loved your stay! We take great pride in providing a memorable stay. We hope to welcome you back again soon! Warm regards, Joao Pita

Dear Ross, Thank you for your review, we're thrilled to hear that you loved our hotel and staff! We take great pride in providing a memorable stay. We hope to welcome you back again soon! Warm regards, Kaisha

Dear Joanna, Thank you for your review, we're thrilled to hear that you loved our hotel and staff! We take great pride in providing a memorable stay. We hope to welcome you back again soon! Warm regards, Jenni

Dear Allison, Thank you for your glowing review! We're thrilled to hear that you found our hotel to be excellent, especially in terms of its location and service. We take great pride in providing spotless accommodations and ensuring our guests have a memorable stay. We hope to welcome you back again soon! Warm regards, Jenni

Dear Geoffrey,Thank you for your review, we're thrilled to hear that you loved our hotel and staff! We take great pride in providing a memorable stay. We hope to welcome you back again soon! Warm regards, Joao Pita

Dear Scott, Thank you for your positive feedback! We're thrilled to hear that you loved everything. I will be sure to pass your kind words onto the St Martins Lane staff. We look forward to welcoming you back for another enjoyable experience. Warm regards, Jenni

Dear Alan, Thank you for your positive feedback! We're thrilled to hear that you loved everything. We look forward to welcoming you back for another enjoyable experience. Warm regards, Kaisha

Dear Michael, Thank you for your review, we're thrilled to hear that you loved our hotel and staff! We take great pride in providing a memorable stay. We hope to welcome you back again soon! Warm regards, Kaisha

Dear Daniel, Thank you for your positive feedback! We're thrilled to hear that you loved everything. We look forward to welcoming you back for another enjoyable experience. Warm regards, Joao Pita

Dear Jane, Thank you for your positive feedback! We're thrilled to hear that you loved everything. We look forward to welcoming you back for another enjoyable experience. Warm regards, Joao Pita

Dear Steven, Thank you for your positive feedback! We're thrilled to hear that you loved everything. We look forward to welcoming you back for another enjoyable experience. Warm regards,Kaisha

Hello Joanna, Thank you for staying with us! We are thrilled to hear that you liked your stay. We will be sure to pass on your feedback ! We hope to welcome you back soon. Many thanks, Kaisha

Hello Andrea, Thank you for staying with us! We are thrilled to hear that you liked your stay. I will be sure to pass your kind words about the team onto them, they will be happy to hear. We hope to welcome you back soon. Many thanks, Jenni

Dear Sarah,Greetings from St Martins Lane! I hope this email finds you well. My name is Kaisha, and I am the Assistant Front Office Manager at the hotel. It is a pleasure to virtually connect with you. Thank you for taking the time to provide your valuable feedback about your recent stay at St. Martins Lane Hotel. We appreciate your insights, as they help us continuously improve our services and facilities.We take your comments seriously and will work diligently to address these issues to provide a more enjoyable stay for our guests. We appreciate your feedback and hope you will consider staying with us again in the future, giving us the opportunity to provide you with an improved experience.Sarah, we value our guests and understand how important it is to offer exceptional service, we also very much appreciate your business and hope that you will remain a regular guest. We love to use the feedback from our guests to make our hotel and services even better. If you have any further comments or suggestions, please do not hesitate to reach out. We are here to ensure your satisfaction.Best regards,Kaisha

Hello Morgan, Thank you for staying with us! We are thrilled to hear that you liked your stay. We hope to welcome you back soon. Many thanks, Jenni

Dear Narendra, Thank you for your feedback! We appreciate your comments about our rooms and service. We understand your concern about the appearance of the property lobby and will certainly take it into consideration for future improvements. We strive to provide a comfortable and welcoming environment for all our guests, and your feedback helps us in our continuous efforts to enhance our facilities. We're glad to hear that you found our staff friendly and that you enjoyed your overall experience with us. We hope to have the opportunity to welcome you back in the future.Warm regards,Joao Pita

Hello Jessica, Thank you for staying with us! We are thrilled to hear that you liked your stay. We will be sure to pass on your feedback ! We hope to welcome you back soon. Many thanks, Kaisha

Hello Paul, Thank you for staying with us! We are thrilled to hear that you liked your stay. We will be sure to pass on your feedback ! We hope to welcome you back soon. Many thanks, Kaisha

Dear Value Guest,Thank you for taking the time to share your detailed feedback regarding your recent stay at St Martins Lane. We appreciate your insights and observations, as they help us to continually enhance our guest experience.I'm delighted to hear that you enjoyed our central location, found our staff to be generally friendly and helpful, and appreciated the cleanliness of our rooms. It's valuable for us to understand what aspects of your stay met your expectations.I also want to express my sincere apologies for the areas where we fell short of delivering a seamless experience. Your constructive feedback is crucial for us to address and improve upon these aspects. Specifically, your comments about the room layouts, the absence of doors in the toilets, the placement of taps, and issues with the telephone buttons have been duly noted. We will certainly review and address these concerns to enhance the overall guest experience.I'm sorry to hear about the challenges you faced with water temperature fluctuations, the electricity outage, and the inconvenience caused by the lift incident. Such issues are not reflective of our usual standards, and we will investigate these incidents to prevent any recurrence.Your feedback about the Deluxe room layout being preferable is duly noted, and we will explore ways to enhance the consistency across all room types.Once again, thank you for sharing your thoughts. We value your patronage, and we hope to have the opportunity to welcome you back in the future, providing you with an improved and memorable stay.If you have any further details or would like to discuss your experience in more depth, please feel free to reach out to me directly.Warm regards,Ali A

Dear Caroline, Thank you for your positive feedback! We're thrilled to hear that you loved everything. We look forward to welcoming you back for another enjoyable experience. Warm regards, Kaisha

Dear Susan, Thank you for sharing your detailed feedback with us! We're delighted to hear that our location worked well for your theatre plans and that you found the room lovely with friendly and helpful staff. We appreciate your understanding regarding the room numbering and the information about the sink.We'll make sure to address any areas for improvement, and we look forward to welcoming you back in March! Warm regards, Joao Pita

Hello Jose, Thank you for staying with us! We are thrilled to hear that you liked your stay. We will be sure to pass on your feedback ! We hope to welcome you back soon. Many thanks, Jenni

Hello Janet, Thank you for staying with us! We are thrilled to hear that you liked your stay. We will be sure to pass on your feedback ! We hope to welcome you back soon. Many thanks, Jenni

Hello Hillel, Thank you for staying with us! We are thrilled to hear that you liked your stay. We will be sure to pass on your feedback ! We do have other rooms with bigger beds, if you do decide to give us another chance. We hope to welcome you back soon. Many thanks, Jenni

Hello Oliver, Thank you for staying with us! We are thrilled to hear that you liked your stay. We will be sure to pass on your feedback ! We hope to welcome you back soon. Many thanks, Joao