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Balcony
Desk, laptop workspace, free WiFi
View from Room
Desk, laptop workspace, free WiFi

Guest reviews

5 reviews
Guests rated this property 2.6/5 for cleanliness.

Popular amenities

Free WiFi
Breakfast included
Parking included
Air conditioning
Spa
Restaurant

Map

Explore the area

Popular LocationPura Meru14 min walk
Popular LocationMayura Park15 min walk
Popular LocationLombok Epicentrum Mall10 min drive
AirportLombok (LOP-Lombok Intl.)42 min drive

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  • Superior Twin Room, 2 Bedrooms, Smoking, Garden View

    Room amenities

    • 320 sq m
    • Sleeps 2
    More detailsSuperior Twin Room, 2 Bedrooms, Smoking, Garden View
  • Deluxe Room

    Room amenities

    • 400 sq m
    • Sleeps 2
    More detailsDeluxe Room

About this area

Mataram

Located in Mataram, Crown Hotel is connected to a shopping centre. Mataram Mall and Lombok Epicentrum Mall are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Plas Waterfall and Senggigi Beach. Spend some time exploring the area's activities, including outlet shopping. Our guests appreciate the hotel's central location.
Visit our Mataram travel guide
View in a map
Popular Location

What's nearby

  • Pura Meru - 14 min walk
  • Mayura Park - 15 min walk
  • Islamic Center NTB - 3 min drive
  • Lombok Epicentrum Mall - 10 min drive
  • Senggigi Beach - 37 min drive

Getting around

  • AirportLombok (LOP-Lombok Intl.) - 42 min drive

About this property

Crown Hotel

Hot springs hotel connected to a shopping centre in Mataram with full-service spa
A full-service spa, a restaurant and a snack bar/deli are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, massage/treatment rooms, 24-hour room service and concierge services are on-site. All 18 rooms provide conveniences such as fridges and coffee makers, plus complimentary wireless Internet access and flat-screen TVs with cable channels. Guests will also find balconies, 24-hour room service and private gardens.
Crown Hotel offers 18 forms of air-conditioned accommodation with complimentary bottles of water and coffee/tea makers. Rooms open to balconies. Flat-screen televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Bridal salon and spa has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is equipped with hot springs/mineral springs.

The spa is open daily. Guests under 15 years old are not allowed in the spa.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • 24-hour drop-off airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free breakfast available
  • 1 restaurant
  • 24-hour room service

Things to do

  • Full-service spa

Family friendly

  • Dry-cleaning service
  • Laundry facilities
  • Fridge
  • Snack bar/deli

Conveniences

  • Front-desk safe
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Indonesian

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hot springs/mineral springs
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage/treatment rooms
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Wheelchair-accessible parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Free toiletries
  • Shower

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Fridge

Outdoor space

  • Balcony
  • Garden

More

  • Desk
  • Laptop-friendly workspace

Policies

Check-in

Check-in between 11:30 PM and midnight
Early check-in subject to availability
Late check-in subject to availability
Express check-in
Minimum check-in age - 15

Check-out

Check-out before 2:00 PM
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 7:00 AM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
24-hour airport shuttle service is available on request
Fees may apply; contact the property in advance to get details

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 10 children 1 year old and younger stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Spa fee: IDR 200000 per person, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: IDR 225000 per vehicle
  • Laundry fee: IDR 25000 per day
  • Spa fee: IDR 200000 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

We should mention

Clothing is optional at this property
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 10 children 1 year old and younger stay free when occupying the parent or guardian's room, using existing bedding
No pets and no service animals are allowed at this property
Guests under 15 years old are not allowed in the spa

Property is also known as

Crown Hotel Mataram
Crown Mataram
Crown Hotel Hotel
Crown Hotel Mataram
Crown Hotel Hotel Mataram

Frequently asked questions

Can I cancel my reservation for free at Crown Hotel and receive a full refund?
Yes, Crown Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Crown Hotel cancellation policy on our site for more details about any exclusions or requirements.
Is Crown Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Crown Hotel?
Self-parking is free at this property.
What time is check-in at Crown Hotel?
Check-in is from 11:30 PM to midnight. Late check-in is available during limited hours.
What time is check-out at Crown Hotel?
Checkout is at 2:00 PM.
Does Crown Hotel provide a shuttle to the airport?
Yes, there's a shuttle from the hotel to the airport. A fee of IDR 225000 per vehicle applies.
Where is Crown Hotel located?
Located in the heart of Mataram, this spa hotel is within a 15-minute walk of Mataram Mall and Pura Meru. Lombok Epicentrum Mall and Islamic Center NTB are also within 2 mi (3 km).
3.2
5 reviews
5 - Excellent
0
4 - Good
3
3 - Okay
1
2 - Poor
0
1 - Terrible
1

2.6/5

Cleanliness

3.0/5

Staff & service

0.0/5

Amenities

2.8/5

Property conditions & facilities

3/5 Okay

Good location to get easy access for food & shops
Suitable to stay for vacation as the location of the hotel is in the city centre
Stayed 4 nights in Dec 2017

4/5 Good

Central location, average rooms
The rooms are nothing special. The included breakfast is Nasi goreng delivered to the room with sweet tea. Not a three star in my opinion.

4/5 Good

Happy face iconLiked: Staff & service
Sad face IconDisliked: Cleanliness
Satisfied
Easily accessible with good ambience, walking distance to highlights of the town.

1/5 Terrible

Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

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