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"Excellent "

"I enjoyed my stay, front desk staff was great no matter what time ! I was disappointed in the breakfast , it was continental breakfast for $17. There are plenty of restaurants around. Quiet at night and not crazy busy in the daytime, I liked the area ! "

"Rooms are clean. Staff were friendly. Breakfast was great and filling. Rooms have proper showers. About one block from the 4-line station and a few more block from the D-line so easy to get everywhere. Second time I have stayed at Highbridge Hotel and will likely stay there again next time I am in New York."

"I would give zero stars if I could. The front desk person was extremely rude and unprofessional. When we arrived, we weren't even allowed to check in or wait-he told us we had to leave the premises because it wasn't yet the 3 p.m. check-in time. We politely asked about the possibility of an early check-in, but he was completely unwilling to help and had a very dismissive attitude. There was no effort to accommodate us, offer alternatives, or even speak respectfully. This was by far the worst service I've ever experienced at a hotel. Customer service like this is unacceptable, and it completely ruined our experience in this hotel and area. I would not recommend staying here. I felt unsafe with the hostile attitude and behavior and ended up canceling our stay and looked for another hotel."

"Staff is very nice and very approachable "

"It’s was"

"Excellent for a stopover at jfk"

"Desk fell on me, wall socket in bathroom is falling out of wall, safe doesn’t work. Wire on floor causing a tripping hazard and ceiling panel open. Ladies were polite male worker looked unhappy. Said hello first day to me. After that looked very upset or unhappy. Not saying he was intentionally rude, just curt."

"No air conditioning in both of our rooms. Despite our reservation, the nicer rooms were given to those who arrived earlier that day."