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Reviews of Holiday Inn Express Buffalo NE Lockport

2.5 out of 5
Holiday Inn Express Buffalo NE Lockport
6900 SOUTH TRANSIT ROAD, Lockport, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 309 out of 442 reviews" "
Rating 8 - Good. 81 out of 442 reviews" "
Rating 6 - Okay. 27 out of 442 reviews" "
Rating 4 - Poor. 9 out of 442 reviews" "
Rating 2 - Terrible. 16 out of 442 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Luz M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everthing breakfast 😋
Stayed 3 nights in May 2024
Response from Mia Olear Front Office Manager on 18 May 2024
Hello Luz M!I am so glad to hear that you enjoyed your stay with us! And that you enjoyed our breakfast, We hope to see you again soon!

10/10 Excellent

Stefanos

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay a night.
Stayed 1 night in Apr 2024
Response from Mia Olear Front Office Manager on 29 Apr 2024
Hi Stefanos!I want to thank you for taking the time to write a review and we are really glad to hear that you enjoyed your stay with us! we hope to see you again in the future!

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Staff is friendly and efficient. Clean spacious rooms. Fantastic mattresses..I slept so well. And a complete breakfast offered. I will definitely stay there again.
Stayed 3 nights in Apr 2024
Response from Mia Olear Front Office Manager on 27 Apr 2024
Hi Catherine!We are so thrilled to hear that you enjoyed your recent stay with us here! I will make sure to share your kind words with my staff We hope to see you again in the future!

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mia Olear Front Office Manager on 28 Apr 2024
Hi Rosemary!We are so thrilled to hear that you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms and lobby were roomy and clean
Stayed 1 night in Apr 2024
Response from Mia Olear Front Office Manager on 27 Apr 2024
Hi Rosemary!we are so happy to hear that you enjoyed your stay with us! we hope to see you again soon!

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, Clean, and Safe.
Stayed 2 nights in Apr 2024
Response from Mia Olear Front Office Manager on 27 Apr 2024
Hi Leslie!we are so happy to hear that you enjoyed your stay with us! we hope to see you again soon!

10/10 Excellent

Jenny

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A GREAT place to stay! Very clean, convenient & staff was all very friendly!! Enjoyed the room, indoor pool & breakfast!
Stayed 2 nights in Apr 2024
Response from Mia Olear Front Office Manager on 22 Apr 2024
Hello Jenny!We are extremely thrilled to hear that you have enjoyed your recent stay with us here, Thank you very much for your kind words that I will make sure gets shared with the staff! We hope to see you again in the future!

10/10 Excellent

Alex

Mint
Stayed 1 night in Apr 2024
Response from Mia Olear Front Office Manager on 22 Apr 2024
Hi Alex!I am so glad to here that your stay was Mint! I will make sure to share that with the staff! We hope to see you again soon!

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was wonderful! Our room was beautiful and extremely clean. The breakfast was delicious. Your staff was kind and helpful. Thank You
Stayed 1 night in Apr 2024
Response from Mia Olear Front Office Manager on 20 Apr 2024
Hi Frank!We are so thrilled to hear that you enjoyed your recent stay with us! I will make sure to share your kind words with our staff! we look forward to having you stay with us again hopefully soon!

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, safe. Great bed, tv
Stayed 1 night in Apr 2024
Response from Mia Olear Front Office Manager on 12 Apr 2024
Michael,Thank you for taking the time to give us feedback, we are thrilled you enjoyed your stay with us, and we hope to see you again soon!

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressed with the cleanliness of the property & the delicious breakfast. My som might be going to the University at Buffalo. If he does we will definitely be staying there again!!
Stayed 1 night in Apr 2024
Response from Mia Olear Front Office Manager on 8 Apr 2024
Hi Jamie!We are so thrilled that you enjoyed your stay here at the Holiday Inn Express Lockport, Super glad to hear all of your wonderful feedback and I will share it with our staff. We cant wait for you to come back next time!

10/10 Excellent

Yong Hoon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast menus are need to little bit improved
Stayed 5 nights in Mar 2024
Response from Mia Olear Front Office Manager on 25 Mar 2024
Hi Yong HoonWe are glad to hear that your stay was good! We are sorry to hear that the breakfast did not meet your standards, I will make sure to share this with the staff. Thank you again for staying with us and we hope to see you again soon!

10/10 Excellent

Akira

Travelled with partner
Liked: Cleanliness, staff & service
It was a great stay with my family.
Stayed 3 nights in Mar 2024
Response from Mia Olear Front Office Manager on 16 Mar 2024
Thank You so much for your review, we are glad to hear that you have enjoyed your stay, we hope to see you again soon!

10/10 Excellent

Adam

Stayed 2 nights in Mar 2024
Response from Mia Olear Front Office Manager on 5 Apr 2024
Hi Adam,We are thrilled to hear that you enjoyed your stay, we hope to have you stay with us again soon!

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Loved having the built in night light in the bathroom!
Stayed 1 night in Mar 2024
Response from Mia Olear Front Office Manager on 16 Mar 2024
We are beyond thrilled to hear you enjoyed your stay and we will share it with the staff. We hope to see you again soon!

10/10 Excellent

Celine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff and clean
Stayed 2 nights in Feb 2024
Response from Mia Olear Front Office Manager on 16 Mar 2024
We are beyond thrilled to hear you enjoyed your stay We hope to see you again soon!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was, by far the cleanest hotel i have srayed in a very long time. I honestly thought it was brand new. Everything was clean and the whole place smelled good, even the caulk in the bathroom was still white and intact! Everyone on staff was extremely friendly and helpful. This will definitely be my go to hotel when I'm in the area from now on.
Stayed 8 nights in Feb 2024
Response from Mia Olear Front Office Manager on 16 Mar 2024
We are beyond thrilled to hear you enjoyed your stay and we will share your review with the staff. We hope to see you again soon!!

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Mia Olear Front Office Manager on 16 Mar 2024
We are glad to hear you enjoyed your stay and We hope to see you again soon!

10/10 Excellent

Mahum

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely rooms, awesome breakfast!
Stayed 1 night in Feb 2024
Response from Mia Olear Front Office Manager on 16 Mar 2024
We are beyond thrilled to hear you enjoyed your stay and we will share it with the staff. We hope to see you again soon!

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Pool and dining area were great. Very friendly staff.
Stayed 1 night in Feb 2024
Response from Mia Olear Front Office Manager on 16 Mar 2024
We are beyond thrilled to hear you enjoyed your stay and we will share it with the staff. We hope to see you again soon!

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
This hotel is fairly new everything here was to high standards
Stayed 4 nights in Feb 2024
Response from Mia Olear Front Office Manager on 16 Mar 2024
We are beyond thrilled to hear you enjoyed your stay and we will share it with the staff. We hope to see you again soon!

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was good
Stayed 1 night in Dec 2023
Response from Mia Olear Front Office Manager on 16 Mar 2024
Thank you for your review, we are so glad to hear you enjoyed your stay and we hope to see you soon !

10/10 Excellent

Roberta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mia Olear Front Office Manager on 16 Mar 2024
Thank You for your review We are glad to hear you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lockport Stay
Great location & facility.
Stayed 1 night in Jan 2024

10/10 Excellent

Luis A.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Mia Olear Front Office Manager on 4 Jan 2024
Luis,We are so happy to hear that your stay was good, we hope to see you again sometime soon!

8/10 Good

Jacqueline

Stayed 2 nights in Dec 2023
Response from Mia Olear Front Office Manager on 16 Mar 2024
We are glad to hear you enjoyed your stay We hope to see you again soon!

10/10 Excellent

Brian

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mia Olear Front Office Manager on 4 Jan 2024
Hi Brian!We are thrilled to hear hat you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

Kevin

Travelled with partner
Liked: Amenities
Stayed 2 nights in Dec 2023
Response from Amirah on 18 Dec 2023
Hello Kevin,We are pleased to hear that you enjoyed your stay here. We strive to make our guest feel at home. We hope to see you again soon.-Amirah

2/10 Terrible

David

Sheets and linen stained,and dirty,then eating Dinner and was joined by a family of red ants. Not satisfied at all
Stayed 3 nights in Dec 2023
Response from Dei on 18 Dec 2023
Hello David,Thank you for sharing your feedback. We are very apologetic that you did not have a great stay. This is not the level of service we strive to provide. Our Front Office Manager, Mia, believed she had successfully resolved your concerns through our service recovery processes. We hope you will choose to give us another opportunity in the future and prove this was an isolated incident.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was flawless, staff member was polite, pleasant and efficient.
Stayed 1 night in Dec 2023
Response from Mia Olear Front Office Manager on 17 Dec 2023
Karen,We are so thrilled to hear that you enjoyed your stay and I will share your review with the staff. Thank you so much and we hope to have you stay with us again soon!

8/10 Good

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mia Olear Front Office Manager on 16 Dec 2023
Terri,we are glad to hear you enjoyed your stay, we hope you will stay with us again soon!

10/10 Excellent

Andre

Stayed 1 night in Dec 2023
Response from Mia Olear Front Office Manager on 16 Dec 2023
Andre,we are thrilled to hear you enjoyed your stay and we hope to have you stay again soon!

10/10 Excellent

Franklin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Highly recommended
Response from Mia Olear Front Office Manager on 16 Mar 2024
We are beyond thrilled to hear you enjoyed your stay and we will share it with the staff. We hope to see you again soon!

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Mia Olear Front Office Manager on 10 Dec 2023
Lauren we are so glad to hear that you enjoyed your stay with us!

10/10 Excellent

Franklin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location
Stayed 1 night in Nov 2023
Response from Amirah on 6 Dec 2023
Hello Franklin!We are glad to hear that you had a great stay with us! We hope to see you again in the future.-AmirahFront Desk

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast lady
The lady in charge of breakfast was wonderful. Always checking on everyone . Friendly. It was as if it were a restaurant. Shes a keeper!
Stayed 4 nights in Nov 2023
Response from Mia Olear Front Office Manager on 10 Dec 2023
Thank You so much for your feedback, I will make sure I share this with our breakfast attendant, we are so thrilled that you enjoyed your time here!

6/10 Okay

Jacob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It's okay, better then most but could be better
Complained about the room smelling like cigarette smoke from the bathroom vents but was only offered to change rooms the last night so it was pointless. Breakfast was great every day. The water dried out our skin after showers which wasn't the best feeling.
Stayed 2 nights in Dec 2023
Response from Mia Olear Front Office Manager on 7 Dec 2023
Thank you for the feedback, Jacob. I’m sorry to hear that you smelled cigarette smoke in your room. Our goal is always to make your stay the best it can be and I apologize that we did not meet your expectations. We hope to have the chance to have you stay with us again.

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mia Olear Front Office Manager on 7 Dec 2023
Hi Steve,We are super glad to hear that you enjoyed your stay, and we hope you will stay with us again soon!

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Far exceeds 5stars in my mind, excellent quick friendly check in, very clean property inside and outside.
Stayed 1 night in Nov 2023
Response from Amirah on 24 Nov 2023
Hello Laura! Thank you for your great review. We are so glad that your stay met your expectations and we strive to keep our hotel clean. We hope that you book again with us in the future!-Amirah Front desk

10/10 Excellent

Matthew

Stayed 2 nights in Nov 2023
Response from Amirah on 24 Nov 2023
Hello Matthew! Thank you for your great review. We hope to see you in the future!-Amirah Front desk

10/10 Excellent

vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Amirah on 19 Nov 2023
Hello Vanessa! We are pleased to know that your stay met your expectations! We strive to be a great place to stay. We hope to see you in the future. -AmirahFront Desk

10/10 Excellent

Ronald

Stayed 3 nights in Nov 2023
Response from Amirah on 6 Dec 2023
Hello Ronald,Thank you for a great review! We appreciate your business and hope to see you come back soon!-Amirah Front Desk

10/10 Excellent

Jeri-Ann

Very clean, comfortable and felt new and updated.
Stayed 1 night in Nov 2023
Response from Mia Olear Front Office Manager on 7 Dec 2023
Hi Jeri-Ann!we are thrilled to hear that you enjoyed your stay! we hope you will stay with us again soon!

10/10 Excellent

Marsha

Stayed 2 nights in Nov 2023
Response from Mia Olear Front Office Manager on 7 Dec 2023
Hi Marsha,We are so glad to hear that you have enjoyed your stay, we hope you will stay with us again soon!

10/10 Excellent

Kajani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean.
Stayed 2 nights in Oct 2023
Response from Mia Olear Front Office Manager on 30 Oct 2023
Thank You very much for your kind review, we are really glad to hear that you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

Scott

Stayed 2 nights in Oct 2023
Response from Amirah on 28 Oct 2023
Hello Scott!We are so glad that you enjoyed your stay with us! We appreciate your business and hope to see you again.-Amirah Front Desk

10/10 Excellent

Daniel

Stayed 1 night in Oct 2023
Response from Mia Olear Front Office Manager on 7 Dec 2023
Daniel,We are thrilled to hear that you have enjoyed your stay with us, we hope you will come stay with us again soon!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Amirah on 24 Oct 2023
Hello Maria!We are so glad to know that you enjoyed your stay here! Thank you for your business and we hope to see you again.-AmirahFront Desk

10/10 Excellent

Yolanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel with all impecable furnishings
Stayed 1 night in Oct 2023
Response from Amirah on 22 Oct 2023
Hello Yolanda!Thank you for your great review. We are so glad that you enjoyed your stay at our new hotel. We appreciate your business.-AmirahFront Desk

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mia Olear Front Office Manager on 21 Oct 2023
Hi Karen! we are so glad to hear that you enjoyed your stay and we hope you will stay with us again soon!